• Staff picture
    Gary
  • Staff picture
    Lee
  • Staff picture
    Antony
  • Staff picture
    David
  • Staff picture
    Joanna
  • Staff picture
    Sandy
  • Staff picture
    Dovile
  • Staff picture
    Hilary
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

29 Narrow Street Limehouse, London
Greater London
E14 8DP

020 7791 1777
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Properties for Sale
Properties to Rent

“Great...”

Oct 17,2018
Minithumbup
Antony
By: '1234'
Oct 17,2018
0 people found
this helpful
Antony's service was efficient and quick, and he made positive suggestions when obstacles were encountered. Entire process was transparently handled....
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Comment on agent fees
Not unexpected
Was this helpful? Yes

“Highly recommended...”

Oct 15,2018
Minithumbup
Antony
By: 'Kev'
Oct 15,2018
0 people found
this helpful
I have been a client with FJ more than 9 years and found their service is always great and efficient. Antony is so professional and helpful to manage my letting property. Highly recommended him to anyone looking for super agent....
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Was this helpful? Yes

“Thank you...”

Oct 15,2018
Minithumbup
Dovile
By: 'Angelo, Patrizia e Christian'
Oct 15,2018
0 people found
this helpful
Thank you so much for everything. We received a very professional, fast and exhaustive treatment. We also appreciated your kindness and understanding for our problems. Best regards. Angelo, Patrizia e Christian Alessio....
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Comment on agent fees
.
Was this helpful? Yes

“Very good management and lettings service...”

Oct 15,2018
Minithumbup
Antony
Hilary
By: 'ND'
Oct 15,2018
0 people found
this helpful
Very friendly and responsive service from the very beginning. Have been a customer for over 18 months now. Only good experiences to talk about....
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Comment on agent fees
Fees are high but do reflect good service and incredible responsiveness
Was this helpful? Yes

“Highly Recommended...”

Oct 14,2018
Minithumbup
Antony
Lee
By: 'Roger'
Oct 14,2018
0 people found
this helpful
All the guys at FJ are professional and easy to deal with. They make being a landlord easy. Highly responsive and treat things with the right level of urgency when needed....
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Was this helpful? Yes

“Friendly and customer-focused...”

Oct 14,2018
Minithumbup
Dovile
By: 'Yvon'
Oct 14,2018
0 people found
this helpful
We have had a very positive experience with Franklyn James so far and we would highly recommend them to everyone. The staff has been very friendly and responsive. They even asked us whether anything requires repair when we moved in the new flat. Fantastic service ...
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Comment on agent fees
Average
Was this helpful? Yes

“Competent and helpful !...”

Oct 13,2018
Minithumbup
Dovile
By: 'Khaoula'
Oct 13,2018
0 people found
this helpful
From the moment that I called to have information about the flat to the moment I've received my keys Dovile was available for all my requests , patient and responding to all of them and has done all the paper work without a waste of ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great job...”

Oct 12,2018
Minithumbup
Antony
Hilary
By: 'Giorgia'
Oct 12,2018
0 people found
this helpful
Antony was the right agent at the right moment. We were in a rush to get a flat and he was the guy who gave us the possibility to be tenants in less than 2 weeks. Probably we were pressing a little bit for it, but ...
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Comment on agent fees
Amazing job
Was this helpful? Yes

“Efficient and helpful...”

Oct 02,2018
Minithumbup
Dovile
By: 'Cat Howell'
Oct 02,2018
0 people found
this helpful
Dovile was a great estate agent and extremely helpful. When scheduling bookings Dovile recommended additional properties to help us with our search and was a big help in contacting the landlord in order to finalise our tenancy agreement. Thanks Dovile!...
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Comment on agent fees
(N/A due to agreement between Franklyn James and landlord)
Was this helpful? Yes

“Dovile...”

Oct 01,2018
Minithumbup
Dovile
By: 'Elizabeth Harris'
Oct 01,2018
0 people found
this helpful
Within 48 hours Dovile, Lee and their team had rented out our flat. No void. Great communication and support. Hopefully start of a long and mutually beneficial relationship. Thank you....
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Was this helpful? Yes

“Excellent service...”

Sep 28,2018
Minithumbup
David
By: 'Freddie K'
Sep 28,2018
0 people found
this helpful
From initially viewing the property, negotiating the price to getting the keys at the end, David was a great help to me along the whole process. He is very professional and knows how to get a deal over the line that is in the interests ...
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Was this helpful? Yes

“Very good service by Hanna...”

Aug 24,2018
Minithumbup
By: 'jc'
Aug 24,2018
0 people found
this helpful
Excellent service from Hannah who is in charge of property management of our building. Professional, reliable and easy to work with as very experienced. She is as well very nice and proactive as an agent. Clearly her long experience helped us find fast and efficient ...
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“Excellent Service...”

Aug 23,2018
Minithumbup
Hilary
By: 'Mitesh'
Aug 23,2018
0 people found
this helpful
I have been a client of Franklyn James since their inception for over 12 years and during this time, the level of service and professionalism improves and gets better each year. I wanted to leave feedback for the whole team and especially Hanna and Hilary who ...
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Comment on agent fees
The fees are market rate and competitive
Was this helpful? Yes

“Amazing service and negotiator...”

Aug 21,2018
Minithumbup
Gary
By: 'KB'
Aug 21,2018
0 people found
this helpful
We want to highlight that Gary has been an amazing tenancy manager for us. He has been a steady and calm hand in managing our tenancy including negotiating renewals, updating contracts, managing administrative paperwork and more. We are very lucky to have Gary manage our ...
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Comment on agent fees
Fair
Was this helpful? Yes

“Very helpful...”

Aug 21,2018
Minithumbup
By: 'Maxime'
Aug 21,2018
0 people found
this helpful
Hanna was very helpful and patient in our lease renewal. She was also quick to respond to all our queries which is always appreciated. We would love to treat with her again in the future....
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Was this helpful? Yes

“Hanna - Professional & Helpful...”

Aug 19,2018
Minithumbup
By: 'Mr B'
Aug 19,2018
0 people found
this helpful
I reported a fault with two kitchen appliances at 7:30pm on a Wednesday evening and was told I would be contacted the following morning by a Property Manager. Hanna called me just after 9am and was incredibly professional in understanding the faults, explaining the process ...
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Was this helpful? Yes

“Professional...”

Aug 18,2018
Minithumbup
David
By: 'D M L'
Aug 18,2018
0 people found
this helpful
Very good service and prompt response from David and the rest of the team. The whole team made the selling process very smooth and effortless from start to finish....
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Comment on agent fees
Average
Was this helpful? Yes

“Professional and great guy...”

Aug 15,2018
Minithumbup
David
By: 'Saeed'
Aug 15,2018
0 people found
this helpful
I highly recommend David, clearly very knowledgeable, professional but also very helpful and supportive over the whole process. Easy to get hold of when needed, and help get things over the line. Generally found Franklyn James very helpful as a company as well!...
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Comment on agent fees
n/a
Was this helpful? Yes

“Management agent...”

Aug 14,2018
Minithumbup
By: 'SV'
Aug 14,2018
0 people found
this helpful
Hanna Dewsnap is one of the best managing agents I know. Franklyn James is lucky to have her. She is honest, professional and prompt....
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Comment on agent fees
Standard
Was this helpful? Yes

“Professional and personable...”

Jul 24,2018
Minithumbup
David
By: 'Kelly'
Jul 24,2018
0 people found
this helpful
I can't speak highly enough of David. He is polite, professional and empathetic. My property sale did not go smoothly and almost didn't go through at all due to difficult buyers. Thanks to David it finally did and his measured manner helped me ...
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Comment on agent fees
Standard but well earned
Was this helpful? Yes

“A great service......”

Jul 03,2018
Minithumbup
David
By: 'Andy & Hannah'
Jul 03,2018
0 people found
this helpful
David was great throughout the purchase keeping us well informed along the way and helping to reduce delays. Would recommend and will be giving him a call when it's time to sell!...
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Comment on agent fees
N/A
Was this helpful? Yes

“Professional and responsive...”

May 12,2018
Minithumbup
David
By: 'Mark'
May 12,2018
0 people found
this helpful
David was a pleasure to deal with. He was open and honest throughout the purchase process and managed expectations well. I'd be happy to sell with him when the time comes to move on....
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Comment on agent fees
N/A
Was this helpful? Yes

“Great service...”

May 07,2018
Minithumbup
Lee
Hilary
By: 'Pam & Jason'
May 07,2018
0 people found
this helpful
Great service for very friendly staff throughout the initial process. Lee was very helpful in negotiating between the landlord and us (tenant) and offered good advice. Was very responsive throughout the agreement process. After sign-on, Hilary was our property manager who has been very helpful ...
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Comment on agent fees
Fair and reasonable fees
Was this helpful? Yes

“Excellent!...”

May 05,2018
Minithumbup
Dovile
By: 'Emily'
May 05,2018
0 people found
this helpful
It has been a complete pleasure renting our property from Franklyn James and Dovile. Dovile is always quick to reply to any queries we have and is extremely helpful. She is very open and honest so provides all the information you need to know about ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mike
Sep 18, 2018
View all comments (1)
Dovile is redefining the stigma associated with estate agents. I was taken aback by her positive, can do and honest approach to our enquiry. No ask was too big and her genuine efforts to ensure everything went to plan, was greatly appreciated. Thanks Dovile ...

“Dovile "One-of-a-kind"...”

Apr 15,2018
Minithumbup
Dovile
By: 'George/Eleni'
Apr 15,2018
0 people found
this helpful
In one word "Perfection". Dovile's services were second to none. From day one she was happy to help with any query of ours. She was literally always there throughout the whole renting process. Not only did she contributed for the whole process ...
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Comment on agent fees
Good
Was this helpful? Yes

“Dovile was AMAZING!...”

Apr 13,2018
Minithumbup
Dovile
By: 'Mike'
Apr 13,2018
1 people found
this helpful
We previously had our property with another agent for some time, and failed to find the right tennants. We moved to Franklyn James and Dovile immediately had viewings happening, she gave us great (timely) feedback and within a couple of weeks we had tenants moving ...
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Was this helpful? Yes

“Great Communication...”

Apr 06,2018
Minithumbup
Dovile
By: 'Lily'
Apr 06,2018
0 people found
this helpful
Dovile has been very helpful and happy to answer any questions. The service I received is professional and efficient. Highly recommend!...
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Was this helpful? Yes
Mar 05,2018
Minithumbup
David
By: 'Jake'
Mar 05,2018
0 people found
this helpful
Kylie and I cannot thank you enough for the level of service, help and support you have given us over the last 6 months. I really can't begin to say how much we appreciate yours and Antony's help. It was so nice to have ...
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Comment on agent fees
The fees were incredibly competitive and for the service and man hours we received, it would have been a bargain at twice the price.
Was this helpful? Yes
Feb 26,2018
Minithumbup
David
By: 'Limehouse'
Feb 26,2018
0 people found
this helpful
David has provided great support throughout the whole process of selling our flat from the outset with his understanding of the local area and market conditions through to coordination with all parties at each stage and keeping us fully informed. I would certainly recommend David ...
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Comment on agent fees
Competitive
Was this helpful? Yes
Jan 31,2018
Minithumbup
David
By: 'Thoroughly recommended'
Jan 31,2018
0 people found
this helpful
My experience selling a rental property via Franklyn James was excellent. David was easily contactable, responsive and did a great job arranging the sale while a tenancy was still underway, suggesting a mechanism with which to convince the tenant to vacate early, whilst coordinating with ...
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Comment on agent fees
Given the additional work entailed in coordinating the sale with an ongoing tenancy, I think the fees were very competitive.
Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 82% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,870
  • Max: £1,250,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
30 1 60 6 37 1 39 1 6 3
Staff picture Gary
(26)

Staff picture Lee
(23)

Staff picture Antony
(26)

Staff picture David
(50)

Staff picture Joanna
(0)

Staff picture Sandy
(1)

Staff picture Dovile
(12)

Staff picture Hilary
(4)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 27/10/2015 by allAgents

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Branch - Limehouse, London, E14

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