• Staff picture
    Gary
  • Staff picture
    Lee
  • Staff picture
    Antony
  • Staff picture
    David
  • Staff picture
    Joanna
  • Staff picture
    Sandy
  • Staff picture
    Dovile
  • Staff picture
    Hilary
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

29 Narrow Street Limehouse, London
Greater London
E14 8DP

020 7791 1777
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Properties for Sale
Properties to Rent

“Worry free service...”

Dec 12,2018
Minithumbup
Gary
Dovile
By: 'AlexandraS'
Dec 12,2018
0 people found
this helpful
I've recently moved from a truly terrible managing agent and Gary and the team at Franklyn James have been a breath of fresh air; instead of my having to constantly chase to ensure everything is running smoothly, Gary regularly takes the initiative to ...
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Comment on agent fees
Not much more than the "market disrupters" that are currently marketing heavily, and the service is in a different league.
Was this helpful? Yes

“Good professionals...”

Dec 11,2018
Minithumbup
Gary
By: 'P P'
Dec 11,2018
0 people found
this helpful
I have used Franklyn James to let and manage a property for me for close to 4 years now. I have found them to be prompt and responsive and with a good commercial sense and I have come to depend on their judgement and experience. I ...
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Recommendable team...”

Dec 11,2018
Minithumbup
Antony
Hilary
By: 'Sasa'
Dec 11,2018
1 people found
this helpful
The whole team for Franklyn James have been amazing. I had no complications going to viewings and later in renting the flat. Every time something is broken or needs fixing, the matter is solved within a week or less. Very satisfied....
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Comment on agent fees
Good
Was this helpful? Yes

“Personalised and Professional...”

Dec 11,2018
Minithumbup
Gary
By: 'James'
Dec 11,2018
0 people found
this helpful
I have had an excellent and consistent service from Gary and Franklyn James over a number of years. The longevity of the relationship is in itself testament to the quality of service. Gary has always delivered a personalised, professional and responsive service and in particular ...
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“Great all round service...”

Dec 08,2018
Minithumbup
Gary
By: 'Alex'
Dec 08,2018
0 people found
this helpful
I have been using Gary and Franklyn James for near on a decade. That in itself says a lot. Gary is always on it, quick to respond and always has my best interests at heart. It makes for a very smooth rental process. I would ...
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Comment on agent fees
Agent fees are very reasonable, particularly on renewals.
Was this helpful? Yes

“Great Service...”

Dec 06,2018
Minithumbup
Gary
Lee
By: 'Yuan'
Dec 06,2018
0 people found
this helpful
Gary and Frankly James provided prompt response for any query and timely rent transfer every month. We received very good service, highly recommended...
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Comment on agent fees
Fees are good compared to other agents
Was this helpful? Yes

“A very good professional...”

Dec 06,2018
Minithumbup
Gary
By: 'Stefan'
Dec 06,2018
0 people found
this helpful
I have been using Franklyn James' services for about nine years. For most of this time Gary Atkins has been my main point of contact. He has always been very professional and well balanced in his advices. Gary possesses an extensive knowledge about the property ...
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“1st Class Service...”

Dec 04,2018
Minithumbup
Antony
By: 'Marion'
Dec 04,2018
0 people found
this helpful
Franklyn James offer a great service and I found the staff to be very helpful and professional. I would have no hesitation in recommending them and using them again....
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Comment on agent fees
Reasonable
Was this helpful? Yes

“Highly recommended...”

Dec 04,2018
Minithumbup
Antony
By: 'Mike and Amelia'
Dec 04,2018
0 people found
this helpful
Antony is extremely attentive and friendly, he always returns phone calls and emails straight away and was kind enough to show us around twice. Highly recommended!...
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Comment on agent fees
No agent's fees
Was this helpful? Yes

“Really good service...”

Dec 04,2018
Minithumbup
Gary
By: 'N Hole'
Dec 04,2018
0 people found
this helpful
Rented through Franklyn James and with Gary for 2 years and can honestly say the service was excellent. He was always quick to reply to any questions or concerns I had and dealt with them in a timely manner. Standout was when my heating broke in ...
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Comment on agent fees
Good
Was this helpful? Yes

“Very helpful and professional...”

Dec 03,2018
Minithumbup
Gary
By: 'Patrick'
Dec 03,2018
0 people found
this helpful
I have recently started renting out my flat with Franklyn James and Gary has been extremely responsive, helpful and professional throughout the process....
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Comment on agent fees
In line with other providers
Was this helpful? Yes

“Very good...”

Dec 03,2018
Minithumbup
Gary
By: 'Nick'
Dec 03,2018
0 people found
this helpful
I've been with Gary for a while now and I'm very happy with the service. He has taken good care of the flat and has been very helpful in negotiations with the landlord....
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“Impeccable Service...”

Nov 30,2018
Minithumbup
Gary
By: 'Antonio'
Nov 30,2018
0 people found
this helpful
I am extremely happy with the service provided by Gary so far. I have rented out my flat and had few minor issues with the tenant when he moved in. Gary was very professional and efficient in dealing with the matter and provided updates....
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“Always vey professional...”

Nov 26,2018
Minithumbup
Gary
By: 'Geoff'
Nov 26,2018
0 people found
this helpful
I have found Gary to be very helpful and professional in all my dealings with him. He was a great help in sorting out, in a very tactful manner, a dispute my previous tenant had with his neighbours....
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“Legal expertise...”

Nov 23,2018
Minithumbup
Gary
By: 'V Harper'
Nov 23,2018
0 people found
this helpful
Gary Atkins has been my main point of contact for a number of years since I have been renting my flat. A few years ago I had a very troublesome tenant and Gary took over the property management for me so all communications went through ...
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Comment on agent fees
I am happy with the fees that I pay.
Was this helpful? Yes

“Thankyou Gary...”

Nov 12,2018
Minithumbup
Gary
By: 'Justine'
Nov 12,2018
0 people found
this helpful
Gary has been extremely helpful and efficient during my time renting via Franklyn James. Gary is a pleasure to deal with and has always made everything as straightforward as possible. Thankyou very much!...
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Was this helpful? Yes

“Gary is your guy! Highly recommend...”

Nov 11,2018
Minithumbup
Gary
By: 'Diana'
Nov 11,2018
0 people found
this helpful
Gary is very professional and caring. I know that I can count on him at any time if there's an issue and that he'll be more than willing to help me. He responded quickly and found a solution to my problem. I'm ...
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Was this helpful? Yes

“Very good experience...”

Nov 07,2018
Minithumbup
Gary
By: 'Narrow St Residents'
Nov 07,2018
0 people found
this helpful
We rented for two years in a flat managed by Franklyn James and had a very positive experience with Gary and the team. Having rented several times before in London we found the speed of communication, honesty from the team and high standard of service ...
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“Outstanding Agent!...”

Nov 02,2018
Minithumbup
David
By: 'BLHP'
Nov 02,2018
0 people found
this helpful
David is quite simply the best agent I have ever had the pleasure of dealing with. He was very much in touch with what I was looking for and he matched me to a property that I didn't even give any consideration. I subsequently ...
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Comment on agent fees
N/A
Was this helpful? Yes

“property management...”

Nov 02,2018
Minithumbup
Hilary
By: 'Andrews Appliances Ltd'
Nov 02,2018
0 people found
this helpful
Hilary is a property manager I work alongside with at Franklyn James, dealing with any electrical appliance problems and getting them resolved as quickly as we can. Hilary is a very committed and hard working lady and responds to any questions that myself or her ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Professional, Efficient and Effective Service...”

Nov 01,2018
Minithumbup
David
By: 'Henry'
Nov 01,2018
0 people found
this helpful
David has been a pleasure to deal with having first met him over a year ago. Having identified the house we wanted to purchase in August, David found us a buyer for our London flat by early September and we completed at the end of ...
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Comment on agent fees
Slightly high but worthy of the quality service.
Was this helpful? Yes

“Very good...”

Nov 01,2018
Minithumbup
Antony
By: 'Rimantas'
Nov 01,2018
1 people found
this helpful
Anthony and rest of the team did great job and helped us to find exactly what we wanted. His service was great and professional...
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“Great working with both Lee and Hilary. Communicate well and acted on all my instructions and request....”

Nov 01,2018
Minithumbup
Lee
Hilary
By: 'William Chong'
Nov 01,2018
0 people found
this helpful
Both Lee and Hilary has been very helpful with my requests and instructions as to both my properties. Both got rental out within the expected time frame. So far there has been no major problems. Keep up the great work....
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Comment on agent fees
Reasonable and expected
Was this helpful? Yes
Nov 01,2018
Minithumbup
Antony
By: 'Angie'
Nov 01,2018
1 people found
this helpful
I have worked with other agents across East London and I can say Antony of Franklyn James is very organised, well presented and extremely professional to the highest standard. In the last year I have been working with Franklyn James and can say that I ...
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“Very professional and a pleasure to work with...”

Oct 31,2018
Minithumbup
Gary
By: 'SCV Electrical'
Oct 31,2018
0 people found
this helpful
My name is Dave Gilbert. I am an electrical contractor in East London and have now worked with Gary and the rest of the team at Franklyn James for some time now. Gary is always professional and kind and a pleasure to work with. From ...
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Was this helpful? Yes

“Good and honest service...”

Oct 30,2018
Minithumbup
Antony
By: 'N White'
Oct 30,2018
1 people found
this helpful
Antony was very professional and polite in liaising between the tenants and us and managed to achieve a quick and hassle free let....
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Comment on agent fees
Good
Was this helpful? Yes

“Excellent services...”

Oct 28,2018
Minithumbup
Antony
By: 'Ronak'
Oct 28,2018
2 people found
this helpful
I worked closely with Anthony Cope from Franklyn James for an apartment that we needed within in a short time frame and I must say I was highly impressed by the services provided by Anthony. He was highly professional, always on top of things and ...
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“Attentive, responsive and finds solutions...”

Oct 27,2018
Minithumbup
Gary
By: 'Ann and Andy'
Oct 27,2018
0 people found
this helpful
We have been clients of Franklyn James for about 15 years in which time Gary has represented us virtually throughout. Gary is always ready to solve problems; he responds to emails and telephone calls promptly; and he finds solutions which satisfy us and are acceptable to ...
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Was this helpful? Yes

“Property Management at its finest...”

Oct 27,2018
Minithumbup
Gary
Hilary
By: 'C R Jonas'
Oct 27,2018
0 people found
this helpful
Hi Gary, just a little message to say how grateful I am for you and everything you do with the house. We really appreciate you so thanks very much for finding us such lovely tenants. Management of the property is prompt and I am always ...
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“Very Professional and Caring...”

Oct 27,2018
Minithumbup
Gary
By: 'Matthew'
Oct 27,2018
0 people found
this helpful
Excellent group of professionals which always go the extra mile for their client. Highly recommended, i have been using them for years...
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Comment on agent fees
Good market prices
Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 83% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,870
  • Max: £1,250,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
50 1 69 6 39 1 40 1 13 3
Staff picture Gary
(49)

Staff picture Lee
(26)

Staff picture Antony
(33)

Staff picture David
(53)

Staff picture Joanna
(0)

Staff picture Sandy
(1)

Staff picture Dovile
(16)

Staff picture Hilary
(10)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 27/10/2015 by allAgents

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Branch - Limehouse, London, E14

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