• Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • David Bailey
    David Bailey
  • Joanna Socko
    Joanna Socko
  • Sandy Chatterjee
    Sandy Chatterjee
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

29 Narrow Street Limehouse, London
Greater London
E14 8DP

020 7791 1777

Sep 20,2016
Minithumbup
By:
Sep 20,2016
Featured Review
16 people found
this helpful
David was in touch every few days to check for updates on my side and to let me know how the purchaser's side was getting on. The sale wasn't straightforward and so it was really important to have David letting the buyer know that I was always providing answers to my solicitor as promptly as I could. Jason would also regularly check with me that I was getting plenty of updates on the progress of the sale. The service provided was very professional and reliable and the sales team clearly know the...
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Comment on agent fees
Good
Was this helpful? Yes
Oct 03,2016
Minithumbup
By:
Oct 03,2016
Featured Review
15 people found
this helpful
I used Franklyn James to find a property to rent. In general, I have been happy with their service so far. In my opinion, their fees are a little higher than other estate agents, but they are professional and efficient. I have dealt with Lee, who has assisted me with several aspects of the lettings process and answered any questions I have had. He is enthusiastic and responsive....
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Oct 18,2016
Minithumbup
By:
Oct 18,2016
Featured Review
16 people found
this helpful
Tristan is honest and candid in providing feedback on properties. Overall he has offered a good professional service and I would work with him again...
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Comment on agent fees
As expected
Was this helpful? Yes
Oct 23,2016
Minithumbup
By:
Oct 23,2016
Featured Review
4 people found
this helpful
Tristan is very professionnal. It was a pleasure dealing with him, the answers were quick and clear.He really helped during the different processes and found a solution that matches my needs. I highly recommend Franklyn James for their responsiveness, efficiency, and kind assistance....
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Jan 11,2017
Minithumbup
By:
Jan 11,2017
0 people found
this helpful
It was a pleasure working with David throughout my transaction - this was my first purchase and he was fantastic in walking me through the process and made it all very simple to understand. He was always very responsive and kept me up to date regularly. David was never pushy and was careful not to influence my decision but was able to guide me through answering any questions I had. Would definitely recommend....
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Excellent service, always kept me in the loop with progress on the purchase and very friendly and open. I had heard many estate agent horror stories so was surprised at how helpful he was!...
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Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
David has been fantastic throughout the purchase. He has accommodated multiple viewings as well as kept me updated on a regular basis. Very professional service and will be looking to use them for rental services as well. Highly recommended...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
By:
Dec 16,2016
0 people found
this helpful
Excellent service and help from David during a long and challenging sale. David chased it all down and kept our onward chain happy. Many thanks!...
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Dec 15,2016
Minithumbup
By:
Dec 15,2016
0 people found
this helpful
David has been an absolute star in helping us with selling our flat and coordinating solicitors/buyers/ourselves to ensure this process has been as smooth and stress free as possible! Which it has been!...
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
Having had my property listed with another agent with no success David and his team took over the listing and the first thing I noticed was the increased communication coming from them regarding, viewings, etc... Thanks to their fluid network of clients the property sold relatively quickly at a price I was happy to achieve. Again, if you're looking for a quick sale at a good price, but more importantly open communication from your agents then I cannot recommend David and his team enough....
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Dec 14,2016
Minithumbup
By:
Dec 14,2016
0 people found
this helpful
First agent I used in central London that once he understood my brief, he waited until the right moment and showed me the place I actually wanted. So many try to sell you something, this is not the case. With a bit of luck, we might have a deal! Good guy....
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Dec 06,2016
Minithumbup
By:
Dec 06,2016
0 people found
this helpful
David was extremely professional and helpful during the purchase process. He helped make the process seamless despite a number of complications associated with a chain purchase. He communicated regularly to provide sufficient updates and was a knowledgeable adviser....
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Dec 01,2016
Minithumbup
By:
Dec 01,2016
0 people found
this helpful
Having had a tenancy end early, leaving our apartment empty post-Brexit vote, we were concerned at how long it might take to re-let. FJ didn't take long to put in place a new three year tenancy, and kept us informed through the process to enable a constructive dialogue on rent and agent fee levels....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
0 people found
this helpful
I must say, both Jason and David have been superb to meet, supportive throughout a difficult process in purchasing our home, and always professional. They stand out amongst the crowd! Welldone guys and Thankyou for your professionalism and support throughout....
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Comment on agent fees
Good compared to the competition and service received.
Was this helpful? Yes
Nov 28,2016
Minithumbup
By:
Nov 28,2016
0 people found
this helpful
David provided excellent service to us throughout our completed transaction and previously in helping us to reach earlier agreements on our property. His patience and professionalism were extremely commendable and David is truly a safe pair of hands, who is reliable and happy to help. We would highly recommend David to anyone looking to use the services of Franklyn James....
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Comment on agent fees
Fees were reasonable compared with those of other agents.
Was this helpful? Yes
Nov 04,2016
Minithumbup
By:
Nov 04,2016
0 people found
this helpful
Lee recently helped us purchase an investment property and then found us good Tenants without a void period. All calls and emails were answered quickly and efficiently. Communication with both the Vendors and Tenants was good. Everything was carried out in a business like manner, with a common sense approach. Resulting in a quick and smooth purchase and let.... thank you Lee...
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Comment on agent fees
The Let / Managment fees are fair
Was this helpful? Yes
Nov 03,2016
Minithumbup
By:
Nov 03,2016
1 people found
this helpful
Franklyn James manage a residential property in Limehouse for me. The property was damaged by a serious water leak and repairs were undertaken by the estate management company under an insurance claim. These works were particularly badly managed and Gary Atkins had to deal with numerous problems as they arose even though he could have justifiably claimed that was not his responsibility. His efficient input prevented a problem becoming a disaster. We were also trying to let the premises during t...
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Comment on agent fees
Fees are reasonable and competitive.
Was this helpful? Yes
Oct 28,2016
Minithumbup
By:
Oct 28,2016
1 people found
this helpful
David was at all times professional and courteous to all parties involved in our transaction despite the added complications of it being part of a chain. i would recommend his services to family and friends...
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Oct 28,2016
Minithumbup
By:
Oct 28,2016
2 people found
this helpful
I would recommend Tristan and Franklyn James to anyone. Tristan was very helpful, communicating when needed promptly and efficiently. Advised me about various things that were new to me in a clear and precise manner. In a word - helpful!...
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
2 people found
this helpful
I chose Franklyn James to rent my newly purchased property. My requirements were simple but difficult to accomplish - I needed a good return and a responsible tenant who will respect my brand new property. I worked directly with Lee Alter who was very professional and quickly pointed out the best price I can achieve which was even more than I hoped for. The property was let quickly without any problems....
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Comment on agent fees
Very reasonable for the service they provided
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Oct 26,2016
Minithumbup
By:
Oct 26,2016
2 people found
this helpful
Tristan, and all the team at Franklyn James that we encountered, were extremely professional, kind, efficient and friendly. We didn't ever have to chase them for information or updates - they emailed promptly and rang us just to keep us updated with the progress. We at Relocation Workforce felt confident in the process the whole time and look forward to working with them again....
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Sep 13,2016
Minithumbup
By:
Sep 13,2016
Featured Review
16 people found
this helpful
I sold my flat through Frankly James. As usual the whole process was not easy and I must say David, Gary and the whole team are very professional and helpful....
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Comment on agent fees
The fee was very reasonable.
Was this helpful? Yes
Aug 25,2016
Minithumbup
By:
Aug 25,2016
14 people found
this helpful
David helped me buy my first property and I found him to be helpful, reliable and extremely responsive. He really helped to ease the process and I had an extremely positive experience using Franklyn James as a result of the service he provided....
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Aug 23,2016
Minithumbdown
By:
Aug 23,2016
11 people found
this helpful
Rented a house with FJ. First there have been lot of issues with this property as such(nothing to do with agent) and I have exchanged close to 80 emails now with my property manager at FJ and the issue is still unresolved and I am still suffering. The agent is probably right when she says the landlord is not responding - but then who is a property manager if they have to check with the landlord on each item? Pretty disappointed with the service from FJ and I am carrying an impression that they a...
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By: Gary Atkins
Aug 23, 2016
View all comments (1)
We would firstly like to thank the reviewer for their comments and can confirm that Franklyn James are aware of the property and instance being referred to in the review. It is important to note that whilst Franklyn James remain as point of contact for occupants of our managed properties we, as with all Managing Agents, are not able to undertake maintenance items without express agreement of the landlord. As rightfully advised by the reviewer a large number of communications have taken place bet....
Jun 15,2016
Minithumbup
By:
Jun 15,2016
15 people found
this helpful
One Saturday I sent various messages to various Estate Agents telling them that I was about to put my father's house on the market. The very next day, Sunday, I received a phone call from Mark Kimber and within a few minutes I knew I was in safe hands. Throughout the negotiations with potential buyers and solicitors Mark made my every request a reality. At no point did I have any trouble in getting to speak with him. In my experience, rarely are the words Estate Agent and Satisfied Customer appe...
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Comment on agent fees
Excellent value for money. Worth every penny.
Was this helpful? Yes
May 30,2016
Minithumbup
By:
May 30,2016
16 people found
this helpful
Tarkan was in every way a breath of fresh air. I did meet one or two very good agents (including David Bailey from the same agency) but Tarkan was the one agent I would trust implicitly and always be pleased to recommend. Highly professional and efficient, he always gave good gave sound advice, never made me feel rushed and was extremely good at communication. Thank you and hope to engage your services in the future....
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May 26,2016
Minithumbup
By:
May 26,2016
14 people found
this helpful
Tarkan has been the best estate agent I have dealth thus far, I have purchased a few properties and the experience of seeing this through to completion has been the smooth sailing. Tarkan did not try to sell us a house, rather he took personal interest in our circumstances and what we would like and where we would feel home. We would recommend him highly. Super A++++++++++++++++++...
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May 13,2016
Minithumbup
By:
May 13,2016
14 people found
this helpful
Tarkan recently helped us to buy a flat in Limehouse. From the very start of our search he was helpful, efficient, and always went out his way to answer our questions quickly. Moving house is always stressful but it helped massively to have a nice and normal person guiding us through it. Tarkan is really good at his job and gives the impression that he really enjoys what he does and cares about it. That's such a rare thing these days!...
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Comment on agent fees
N/A
Was this helpful? Yes
Mar 24,2016
Minithumbdown
By:
Mar 24,2016
11 people found
this helpful
Gary Atkins is the worse Estate Agent I have never seen. He could be very threatening, just one advice avoid him. His only and unique goal is to take money from both Landlord and tenant. Once you will be in the property he will try to find any reasons to increase the rent that you have to pay, If you have any issue with appliance in the property he will be a nightmare to get it repaired or changed or he could say that it is your fault and you have to pay for it. I advise you to read be ver...
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Was this helpful? Yes
By: Gary Atkins
Mar 24, 2016
View all comments (1)
Thank you for your review I am sorry to hear that you feel any aspect of the service which you have received has been below the standard which you would have expected. I would be more than happy to look into this matter further if you can provide an address with which your review has been made. It is important to note that, as an agency, we act upon instructions received from our clients in respect of any rent increase proposals, these decisions are not made by Franklyn James Estate Agents. With....
Feb 27,2016
Minithumbup
By:
Feb 27,2016
34 people found
this helpful
Paul did a very good job in looking for a new tenant, bringing us together with excellent Elite plumbing and taking care of the renovation of our appartm. When we came over to London all the Franklyn James Staff were very helpful and competent ....
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Comment on agent fees
It is worth it
Was this helpful? Yes
Feb 24,2016
Minithumbup
By:
Feb 24,2016
34 people found
this helpful
David Bailey demonstrated to us that estate agents can provide a really excellent service: extremely professional, friendly, effective and efficient. David has been very proactive, always responded quickly and clearly and gave realistic and helpful advice throughout the process. His calm demeanour has very much helped to keep the process moving. Easily the best estate agent we ever dealt with. Thanks again!...
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Comment on agent fees
Very competitive and excellent value for money.
Was this helpful? Yes
Feb 16,2016
Minithumbup
By:
Feb 16,2016
32 people found
this helpful
David was reliable, professional and approachable right the way through the transaction. He responded very quickly to emails and provided regular updates. He chased the other side and solicitors whenever necessary and did everything that I could have asked of him. I am a real estate solicitor myself and I could not recommend him enough....
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Feb 16,2016
Minithumbup
By:
Feb 16,2016
33 people found
this helpful
Tarkan was knowledgeable and helpful - continues to be. After coming across awful city agents, he was a breath of fresh air! No question was too much and he was extremely approachable. I would continue to work with your agency because of the fantastic service we have received from him....
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Feb 12,2016
Minithumbup
By:
Feb 12,2016
31 people found
this helpful
Paul helped move our paperwork so that we were able to move-in to our flat within 5 days of putting in our offer! He worked very long hours to ensure we had a smooth move. I would absolutely recommend Paul & the team at Franklyn James to anyone looking to move house. Antony was an all-star agent from our first call through taking our deposit. He was sure to answer all questions and reach out to our new landlord on several occasions before we made an offer. He helped all parties reach a reas...
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Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
92% customers were satisfied with fees 87% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £1,870
  • Max: £1,250,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
16 1 36 6 25 1 31 1 3 3
Gary Atkins Gary Atkins
Senior Property Manager
17 reviews

About Gary Gary Atkins NFOPP Gary began his career in the property industry as a sales negotiator in 2004 and worked his way through sales, lettings and property management to reach his current position. He j View full profile
Lee Alter Lee Alter
Lettings Manager
14 reviews

About Lee Lee began his career in lettings in 2008 and has worked his way up to his current position. His responsibilities include managing a team of negotiators, monitoring and reviewing their performance, sta View full profile
Jason Taylor Jason Taylor
Sales Director
48 reviews

About Jason Jason Taylor MNAEA Jason has worked in the UK and overseas property markets since 1998 and he manages the sales departments of all of the Franklyn James branches. He has drawn on his wealth of past View full profile
David Bailey David Bailey
Senior Sales Manager
29 reviews

About David With a background in recruitment, David moved into property sales in 2007. His current role is very varied and covers canvassing for new properties, providing valuations, viewings, negotiating offers View full profile
Joanna Socko Joanna Socko
Operations Manager
0 reviews

About Joanna Joanna Socko MARLA Joanna speaks Polish, enjoys baking and has worked in estate agency since 2004. She joined Franklyn James in 2005 as a property administrator and now holds the NFoPP Technical Aw View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Nicole Kennedy Nicole Kennedy
Assistant Property Manager
1 reviews

About Nicole Born and raised in North-West London, Nicole started out in estate agency in 2013, having previously worked in designer fashion sales. Nicole relishes a challenge and is committed to providing a very View full profile
Tristan Hickman Tristan Hickman
Lettings Negotiator
7 reviews

About Tristan Fluent in Norwegian and Greek, and born and raised in Cyprus, Tristan moved to England to progress his footballing career. He played in goal for Dagenham and Redbridge FC for two years before moving i View full profile

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Last updated at 11:36 AM 27/10/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:36 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8DP

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