• Gary Atkins
    Gary Atkins
  • Lee Alter
    Lee Alter
  • Jason Taylor
    Jason Taylor
  • David Bailey
    David Bailey
  • Joanna Socko
    Joanna Socko
  • Sandy Chatterjee
    Sandy Chatterjee
  • Nicole Kennedy
    Nicole Kennedy
  • Tristan Hickman
    Tristan Hickman
  • claim your profile
    Kate Barton
  • claim your profile
    Brian Patterson
  • Dovile Tamulyte
    Dovile Tamulyte
  • claim your profile
    Nicole FInch
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

29 Narrow Street Limehouse, London
Greater London
E14 8DP

020 7791 1777
Jul 06,2017
Minithumbup
Gary Atkins
Nicole Kennedy
By: 'Amit P.'
Jul 06,2017
0 people found
this helpful
The experience with Franklyn James was pretty impressive. I was new to London and had to move to some property in a very tight schedule. Antony Cope was very kind in extending his help even over weekend that made my move possible. Nicole was allocated by agency to manage this property, and I do not remember any instance when I dropped her an email, and it went unattended. The property was well maintained, hence did not face any issue during my tenancy. Gary was involved towards the end of tenanc...
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Was this helpful? Yes
Jul 05,2017
Minithumbup
Lee Alter
By: 'Natalia Kalenova'
Jul 05,2017
0 people found
this helpful
I would like to express a note of thanks for Lee Alter. I am very pleased with all the work he has done. I highly recommend working with Lee, as he always answers emails on time, offers the best possible solutions, very kind and lovely person (which is very important quality for the time of job he does), knows well what is going on the market, very professional and has advanced knowledge in the time of work he does. Many thanks!...
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Was this helpful? Yes
Jul 04,2017
Minithumbup
Gary Atkins
Gary Atkins
By: 'Peter D'
Jul 04,2017
0 people found
this helpful
I rented a flat from Gary and his team at Franklin James for over seven years. From the initial viewing to the final closing they always acted in a highly professional manner. Maintenance issues, such as a broken appliance, were handled quickly and efficiently. They were always pleasant to deal with and I have no hesitation in recommending them...
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Comment on agent fees
Vey reasonable
Was this helpful? Yes
Jun 27,2017
Minithumbup
Dovile Tamulyte
By: 'Paul'
Jun 27,2017
0 people found
this helpful
Excellent service from Dovile. We only had a weekend in London to find an appartment for my new job and Dovile took us around about 8 on the Saturday at short notice. All appartments were relevant/appropriate and we found an ideal one that same day. Efficient, professional and pleasant to deal with....
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Comment on agent fees
Fees were reasonable.
Was this helpful? Yes
Jun 26,2017
Minithumbup
Tristan Hickman
Gary Atkins
By: 'Gerardo Corona Sorchini'
Jun 26,2017
0 people found
this helpful
I can't speak highly enough for Tristan and Franklyn James, they made the whole moving house nightmare somewhat of a dream. From the viewings to the keys handling, Tristan was always welcoming and polite, when it came to the paperwork and the nitty-gritty aspects of the lease, he was always on point, putting down every question to ease. Keep up the good work Tristan!...
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Comment on agent fees
Good, you get what you pay for.
Was this helpful? Yes
Jun 12,2017
Minithumbup
Gary Atkins
Nicole Kennedy
By: 'Gwsmith22'
Jun 12,2017
0 people found
this helpful
I rented an apartment, with two friends, in North Greenwich (Rent PCM: £2600) Moving in, the agency was incredibly accommodating with our situation and made the whole process of moving in so smooth. We had the opportunity to move in one day early at short notice. Throughout the tenancy, they have been respectful of our space and understanding. When we first moved in, the extractor hob wasn't working and Nicole was very quick to respond to emails and sort the situation out! (Not easy wi...
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Comment on agent fees
Standard (Think we paid £177ish each)
Was this helpful? Yes
Jun 06,2017
Minithumbup
David Bailey
By: 'Greg'
Jun 06,2017
0 people found
this helpful
David is hands down the most professional agent I've ever dealt with. I've had the pleasure of working with him on quite a few transactions over the years. Most recently David helped us complete a sale in a fairly complicated chain and in a challenging market and I am certain that it would have broken down if it weren't for his involvement. Thanks again David...
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Comment on agent fees
Fair level of fees for the service provided
Was this helpful? Yes
May 10,2017
Minithumbup
Tristan Hickman
Gary Atkins
By: 'Nick Deakin'
May 10,2017
0 people found
this helpful
Tristan and Lee on the letting side were brilliant. Knowledgeable, responsive and going above and beyond what I expected to get my property listed and let in a rapid timeframe, for the asking price. I have confidence in the on-going management of my property under the direction of Gary given my experience with the firm so far....
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Comment on agent fees
Happy with fees given the service
Was this helpful? Yes
Mar 24,2017
Minithumbup
David Bailey
By: 'Watergardens'
Mar 24,2017
0 people found
this helpful
David was proactive and found us a great buyer within 2 days. I would highly recommend. Testament to this he also sold us the property originally!...
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Was this helpful? Yes
Feb 14,2017
Minithumbup
Lee Alter
By: 'Mrs White'
Feb 14,2017
0 people found
this helpful
we instructed Frankyn James to handle the letting and management of our flat following my meeting with Lee Alter. He arrived on time in order to view the flat and gave an honest opinion as to what to expect. His enthusiasm, knowledge and good communications are the reason why he was able to achieve a let within days. Very professional...
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Was this helpful? Yes
Jan 27,2017
Minithumbup
Jason Taylor
David Bailey
By: 'Lisa C'
Jan 27,2017
0 people found
this helpful
We retained Franklyn James to sell our flat after arranging a few valuations as we found them to be proactive and enthusiastic and they didn't disappoint. Our buyer ended up in a more complex situation than anticipated which put the chain at risk but their professionalism and thoroughness kept everything calm and all eventually went through as planned. David and Jason were both lovely chaps to work with and kept us up-to-date with everything that was going on. Wouldn't hesitate to recommend them...
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Was this helpful? Yes
Jan 11,2017
Minithumbup
David Bailey
By: 'Samantha'
Jan 11,2017
0 people found
this helpful
It was a pleasure working with David throughout my transaction - this was my first purchase and he was fantastic in walking me through the process and made it all very simple to understand. He was always very responsive and kept me up to date regularly. David was never pushy and was careful not to influence my decision but was able to guide me through answering any questions I had. Would definitely recommend....
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Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By: 'Kate'
Dec 16,2016
0 people found
this helpful
Excellent service, always kept me in the loop with progress on the purchase and very friendly and open. I had heard many estate agent horror stories so was surprised at how helpful he was!...
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Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By: 'Basil'
Dec 16,2016
0 people found
this helpful
David has been fantastic throughout the purchase. He has accommodated multiple viewings as well as kept me updated on a regular basis. Very professional service and will be looking to use them for rental services as well. Highly recommended...
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Comment on agent fees
Good
Was this helpful? Yes
Dec 16,2016
Minithumbup
David Bailey
By: 'J'
Dec 16,2016
0 people found
this helpful
Excellent service and help from David during a long and challenging sale. David chased it all down and kept our onward chain happy. Many thanks!...
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Was this helpful? Yes
Dec 15,2016
Minithumbup
David Bailey
By: 'N/A'
Dec 15,2016
0 people found
this helpful
David has been an absolute star in helping us with selling our flat and coordinating solicitors/buyers/ourselves to ensure this process has been as smooth and stress free as possible! Which it has been!...
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Was this helpful? Yes
Dec 14,2016
Minithumbup
David Bailey
By: 'first_and_last_review'
Dec 14,2016
0 people found
this helpful
Having had my property listed with another agent with no success David and his team took over the listing and the first thing I noticed was the increased communication coming from them regarding, viewings, etc... Thanks to their fluid network of clients the property sold relatively quickly at a price I was happy to achieve. Again, if you're looking for a quick sale at a good price, but more importantly open communication from your agents then I cannot recommend David and his team enough....
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Was this helpful? Yes
Dec 14,2016
Minithumbup
David Bailey
By: 'Ryan Starr'
Dec 14,2016
0 people found
this helpful
First agent I used in central London that once he understood my brief, he waited until the right moment and showed me the place I actually wanted. So many try to sell you something, this is not the case. With a bit of luck, we might have a deal! Good guy....
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Was this helpful? Yes
Dec 06,2016
Minithumbup
David Bailey
By: 'Mohamed'
Dec 06,2016
0 people found
this helpful
David was extremely professional and helpful during the purchase process. He helped make the process seamless despite a number of complications associated with a chain purchase. He communicated regularly to provide sufficient updates and was a knowledgeable adviser....
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Was this helpful? Yes
Dec 01,2016
Minithumbup
Lee Alter
By: 'DGT'
Dec 01,2016
0 people found
this helpful
Having had a tenancy end early, leaving our apartment empty post-Brexit vote, we were concerned at how long it might take to re-let. FJ didn't take long to put in place a new three year tenancy, and kept us informed through the process to enable a constructive dialogue on rent and agent fee levels....
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Comment on agent fees
Satisfactory
Was this helpful? Yes
Nov 30,2016
Minithumbup
David Bailey
Jason Taylor
By: 'Abs'
Nov 30,2016
0 people found
this helpful
I must say, both Jason and David have been superb to meet, supportive throughout a difficult process in purchasing our home, and always professional. They stand out amongst the crowd! Welldone guys and Thankyou for your professionalism and support throughout....
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Comment on agent fees
Good compared to the competition and service received.
Was this helpful? Yes
Nov 28,2016
Minithumbup
David Bailey
By: 'Tequila Wharf (seller)'
Nov 28,2016
0 people found
this helpful
David provided excellent service to us throughout our completed transaction and previously in helping us to reach earlier agreements on our property. His patience and professionalism were extremely commendable and David is truly a safe pair of hands, who is reliable and happy to help. We would highly recommend David to anyone looking to use the services of Franklyn James....
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Comment on agent fees
Fees were reasonable compared with those of other agents.
Was this helpful? Yes
Nov 04,2016
Minithumbup
Lee Alter
By: 'John C'
Nov 04,2016
0 people found
this helpful
Lee recently helped us purchase an investment property and then found us good Tenants without a void period. All calls and emails were answered quickly and efficiently. Communication with both the Vendors and Tenants was good. Everything was carried out in a business like manner, with a common sense approach. Resulting in a quick and smooth purchase and let.... thank you Lee...
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Comment on agent fees
The Let / Managment fees are fair
Was this helpful? Yes
Nov 03,2016
Minithumbup
Gary Atkins
Tristan Hickman
By: 'I. McMillan'
Nov 03,2016
1 people found
this helpful
Franklyn James manage a residential property in Limehouse for me. The property was damaged by a serious water leak and repairs were undertaken by the estate management company under an insurance claim. These works were particularly badly managed and Gary Atkins had to deal with numerous problems as they arose even though he could have justifiably claimed that was not his responsibility. His efficient input prevented a problem becoming a disaster. We were also trying to let the premises during t...
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Comment on agent fees
Fees are reasonable and competitive.
Was this helpful? Yes
Oct 28,2016
Minithumbup
David Bailey
By: 'Tequila Wharf'
Oct 28,2016
1 people found
this helpful
David was at all times professional and courteous to all parties involved in our transaction despite the added complications of it being part of a chain. i would recommend his services to family and friends...
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Was this helpful? Yes
Oct 28,2016
Minithumbup
Tristan Hickman
By: 'Chris King'
Oct 28,2016
2 people found
this helpful
I would recommend Tristan and Franklyn James to anyone. Tristan was very helpful, communicating when needed promptly and efficiently. Advised me about various things that were new to me in a clear and precise manner. In a word - helpful!...
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Was this helpful? Yes
Oct 26,2016
Minithumbup
Lee Alter
Tristan Hickman
By: 'Mark'
Oct 26,2016
2 people found
this helpful
I chose Franklyn James to rent my newly purchased property. My requirements were simple but difficult to accomplish - I needed a good return and a responsible tenant who will respect my brand new property. I worked directly with Lee Alter who was very professional and quickly pointed out the best price I can achieve which was even more than I hoped for. The property was let quickly without any problems....
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Comment on agent fees
Very reasonable for the service they provided
Was this helpful? Yes
Oct 26,2016
Minithumbup
Tristan Hickman
By: 'Erica'
Oct 26,2016
2 people found
this helpful
Tristan, and all the team at Franklyn James that we encountered, were extremely professional, kind, efficient and friendly. We didn't ever have to chase them for information or updates - they emailed promptly and rang us just to keep us updated with the progress. We at Relocation Workforce felt confident in the process the whole time and look forward to working with them again....
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Was this helpful? Yes
Oct 23,2016
Minithumbup
Tristan Hickman
By: 'Ingrid I'
Oct 23,2016
4 people found
this helpful
Tristan is very professionnal. It was a pleasure dealing with him, the answers were quick and clear.He really helped during the different processes and found a solution that matches my needs. I highly recommend Franklyn James for their responsiveness, efficiency, and kind assistance....
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Was this helpful? Yes
Oct 18,2016
Minithumbup
Tristan Hickman
By: 'Tim'
Oct 18,2016
16 people found
this helpful
Tristan is honest and candid in providing feedback on properties. Overall he has offered a good professional service and I would work with him again...
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Comment on agent fees
As expected
Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
93% customers were satisfied with fees 85% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£1,870
  • Max: Β£1,250,000

Letting
  • Min: Β£0
  • Max: Β£0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 1 41 6 28 1 31 1 4 3
Gary Atkins Gary Atkins
Senior Property Manager
22 reviews

About Gary Gary Atkins NFOPP Gary began his career in the property industry as a sales negotiator in 2004 and worked his way through sales, lettings and property management to reach his current position. He j View full profile
Lee Alter Lee Alter
Lettings Manager
16 reviews

About Lee Lee began his career in lettings in 2008 and has worked his way up to his current position. His responsibilities include managing a team of negotiators, monitoring and reviewing their performance, sta View full profile
Jason Taylor Jason Taylor
Sales Director
49 reviews

About Jason Jason Taylor MNAEA Jason has worked in the UK and overseas property markets since 1998 and he manages the sales departments of all of the Franklyn James branches. He has drawn on his wealth of past View full profile
David Bailey David Bailey
Senior Sales Manager
32 reviews

About David With a background in recruitment, David moved into property sales in 2007. His current role is very varied and covers canvassing for new properties, providing valuations, viewings, negotiating offers View full profile
Joanna Socko Joanna Socko
Operations Manager
0 reviews

About Joanna Joanna Socko MARLA Joanna speaks Polish, enjoys baking and has worked in estate agency since 2004. She joined Franklyn James in 2005 as a property administrator and now holds the NFoPP Technical Aw View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Nicole Kennedy Nicole Kennedy
Assistant Property Manager
3 reviews

About Nicole Born and raised in North-West London, Nicole started out in estate agency in 2013, having previously worked in designer fashion sales. Nicole relishes a challenge and is committed to providing a very View full profile
Tristan Hickman Tristan Hickman
Lettings Negotiator
9 reviews

About Tristan Fluent in Norwegian and Greek, and born and raised in Cyprus, Tristan moved to England to progress his footballing career. He played in goal for Dagenham and Redbridge FC for two years before moving i View full profile
Kate Barton - upload your photo Kate Barton
1 reviews

About Kate No description set View full profile
Brian Patterson Brian Patterson
Senior Sales Manager
0 reviews

About Brian Brian was born and raised in Newcastle and moved to the South East in 1987. Currently living in Poplar, Brian’s first taste of estate agency was at the tender age of 13 when carrying out a work exp View full profile
Dovile Tamulyte Dovile Tamulyte
Lettings Negotiator
1 reviews

About Dovile Having worked in the property industry since the age of 17, Dovile has a wealth of property experience in administration and property management. After working in a purely office based position for a View full profile
Nicole FInch Nicole FInch
Trainee Assistant Property Manager
0 reviews

About Nicole Back in 2013 Nicole began to learn the ropes as a negotiator within a small independent estate agency. She enjoyed working in the property sector, but was drawn more to the administrative side of the View full profile

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Last updated at 11:36 AM 27/10/2015 by allAgents

Complaints Procedure

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Last updated at 11:36 AM 27/10/2015 by allAgents

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