• Antony Cope
    Antony Cope
  • Jamie Hutton
    Jamie Hutton
  • Sandy Chatterjee
    Sandy Chatterjee
  • Stephanie Dang
    Stephanie Dang
  • Nicholas Randall
    Nicholas Randall
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

60 Westferry Road Canary Wharf, London
Greater London
E14 8JE

020 7005 6080
Nov 13,2017
Minithumbup
Stephanie Dang
By: 'Carole & Flo'
Nov 13,2017
0 people found
this helpful
It was a first purchase in UK. Stephanie was always available to assist and answer our queries. The process took longer than expected but was smooth and this was helped along by Stephanie. I would recommend Stephanie and this agency from my experience.......
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Was this helpful? Yes
Oct 30,2017
Minithumbup
Stephanie Dang
By: 'URS'
Oct 30,2017
0 people found
this helpful
Stephanie helped us on our house purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent....
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Was this helpful? Yes
Oct 20,2017
Minithumbup
Antony Cope
Gary Atkins
By: 'R Walker'
Oct 20,2017
1 people found
this helpful
The team at Franklyn James have been responsive and helpful throughout my letting process. The procedure from marketing to agreeing the letting was stress free and required minimal involvement from me as the landlord....
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Was this helpful? Yes
Oct 12,2017
Minithumbup
Nicholas Randall
By: 'Jane'
Oct 12,2017
0 people found
this helpful
Nicholas is very professional and friendly. I would recommend to anyone looking for a new place. Great positive attitude, flexibility, and responsiveness. Strongly recommend!...
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Comment on agent fees
Normal fees.
Was this helpful? Yes
Aug 31,2017
Minithumbup
Jamie Hutton
By: 'Alex S'
Aug 31,2017
0 people found
this helpful
Very helpful throughout the process. Special mention to Jamie who went the extra mile in terms of effort and communications to get the transaction over the line....
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Comment on agent fees
Fees were appropriate and fair for the transaction.
Was this helpful? Yes
Aug 30,2017
Minithumbup
Stephanie Dang
By: 'SA'
Aug 30,2017
2 people found
this helpful
Service of a lifetime ;-) I was amazed to find out that service of this top level still exists. Professional, helpful, caring, serviceminded and extremely effective -I felt like I had a helping soldier by my side around the clock until everything was taken care of. I have never done a review in my life, but this one I just couldn't turn my back to. Thumps up! I can strongly recommend Stephanie Dang she is just amazing....
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Comment on agent fees
Very fair and
Was this helpful? Yes
Jul 27,2017
Minithumbup
Nicholas Randall
By: 'Joo'
Jul 27,2017
1 people found
this helpful
Nicholas has been very passionate and professional all the time and I can't thank him enough for everything he's done for me. With friendly manner, he rang me first a couple of times wanting to show me properties which isn't even on the market yet that I'd be interested which I really appreciated. He knows exactly what he's doing and I can tell he thoroughly enjoys his job. Don't hesitate to contact him if you're looking for a property to rent in E14, you'll get everything you deserve....
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Comment on agent fees
Pretty reasonable
Was this helpful? Yes
Jun 29,2017
Minithumbdown
By: 'buyer'
Jun 29,2017
0 people found
this helpful
- Jamie was great before the offer was accepted, however, I feel that the attitude changed once the offer was accepted. His communication was always professional and polite but I did not feel that he had my interest in mind. - Overall, he did get the job done in a timely manner but there were a number of small things which ruined the working relationship for me. - There were things that needed fixing so I asked Jamie to ask the vendor. He replied saying that the vendor will get someone ...
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Comment on agent fees
I did not pay any fees.
Was this helpful? Yes
Jun 19,2017
Minithumbup
Stephanie Dang
By: 'Sara'
Jun 19,2017
0 people found
this helpful
We used Franklyn James to purchase our flat. Stephanie was very helpful and polite throughout the process and always made herself available for additional viewings and always answered our queries in a timely manner. Thanks to the frequent communication, the negotiation process went very smoothly....
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Was this helpful? Yes
Apr 29,2017
Minithumbup
Stephanie Dang
By: 'Aaron'
Apr 29,2017
0 people found
this helpful
Stephanie helped us on our flat purchase. During the course of purchase, she was very helpful, professional. She was always available to assist and answer my queries or queries. We are very happy to have her as our agent, and I would definitely recommend this agent....
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Was this helpful? Yes
Mar 14,2017
Minithumbup
Stephanie Dang
By: 'Gerry & Charles'
Mar 14,2017
0 people found
this helpful
We used Franklyn James to sell our house. We dealt with Phil Dockerill & Stephanie Dang. Both polite helpful , and Nothing was ever too much bother . They kept us updated regularly through the sales process . Communication was excellent....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Mar 13,2017
Minithumbup
Stephanie Dang
Jamie Hutton
By: 'PJ'
Mar 13,2017
0 people found
this helpful
Stephanie was very helpful, professional and honest during the purchasing process. There was no pretence. She was always available to assist and answer my queries. The move process was relatively quick and smooth and this was helped along by Stephanie. Jamie was also very friendly and helpful, answering any questions or queries. I would recommend this agent from my experience....
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Comment on agent fees
N/A
Was this helpful? Yes
Jan 20,2017
Minithumbup
Antony Cope
By: 'Z.L'
Jan 20,2017
2 people found
this helpful
Great service. Antony managed to find very good tenants in a couple of days for my flat. I highly recommend this business as the different agents I dealt with were very professional....
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Comment on agent fees
Reasonable agent's fees
Was this helpful? Yes
Dec 16,2016
Minithumbup
Antony Cope
By: 'India'
Dec 16,2016
1 people found
this helpful
Antony has been responsive and communicative throughout the process. When viewing the chosen property, Antony also arranged a viewing of a similar property within our budget that was a short walk away, which was really helpful in providing some perspective. Antony was quickly in contact with the landlord and secured our offer successfully....
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Comment on agent fees
Appropriate
Was this helpful? Yes
Dec 14,2016
Minithumbup
By: 'Mark Connelly'
Dec 14,2016
1 people found
this helpful
I am retained by a client to purchase properties in Docklands on their behalf. I have now bought a number of properties through Franklyn James and have dealt with Jason on all of them. Jason provides a first class service from a professional who knows exactly what I expect and effectively manages my expectations while always ensuring that I am kept fully abreast of any developing issues. Can't fault him....
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Comment on agent fees
Not applicable. I am a buyer
Was this helpful? Yes
Dec 13,2016
Minithumbup
Stephanie Dang
By: 'JB'
Dec 13,2016
1 people found
this helpful
Stephanie was very helpful from the very beginning of the process of buying property from arranging multiple viewing for us and our family to helping us with regular advise and updates throughout the process. We are thankful to Stephanie and her agency for helping us buy our first home. AND There were times when things weren't proceeding the way we expected from the solicitor's end and that is when Jason assisted us to get the things moving quicker and to reach the completion. he was very ...
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Stephanie Dang
By: 'Jacob'
Dec 07,2016
1 people found
this helpful
I bought a property with Franklyn James, and was assisted by Stephanie Dang. Stephanie was extremely helpful and from day one, and always professional. As a first-time buyer, she made the process as easy as possible - flexible with viewings, very quick with responses and knowledgable. I would highly recommend Stephanie and Franklyn James....
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Comment on agent fees
Agent fees were very acceptable, given the great standard of services provided.
Was this helpful? Yes
Dec 06,2016
Minithumbup
Jamie Hutton
Stephanie Dang
By: 'Monica and George'
Dec 06,2016
1 people found
this helpful
We bought a property through Franklyn James, and we were assisted thoughout the sale by Jamie Hutton and Stephanie Dang. Both were outstanding professionals, incredibly helpful, supportive and patient with our queries. Jamie supported us every step of the way, during what was a fairly complicated transaction, assisting us in anything we needed. He explained to us the correct procedure to end the tenancy of the flat we were renting, checked frequently with our solitors the progress of the tra...
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Comment on agent fees
As buyers we did not pay any fees
Was this helpful? Yes
Nov 30,2016
Minithumbup
Stephanie Dang
By: 'stephanie'
Nov 30,2016
1 people found
this helpful
Stephanie was proffessional , polite , helpful and efficient throughout the selling process . She was always available to advise and support , also proactive in dealing with any issues/challenges that arose . Franklyn James as an Agent i would highly recommend as all members of staff worked to a high standard ensuring that the sale of my property concluded in a quick and effective manor ....
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Comment on agent fees
in line with area market
Was this helpful? Yes
Nov 21,2016
Minithumbup
Stephanie Dang
By: 'Surya Prakash'
Nov 21,2016
1 people found
this helpful
Stephanie was very professional from start to finish in buying me flat. She was very efficient, honest and straight talking. She told me clearly what should be done, tell you when and how it will be done. I can't find any fault in her. She also helped me in contacting letting team which I am currently working with. Full credit to Stephanie!!...
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Was this helpful? Yes
Nov 12,2016
Minithumbup
Stephanie Dang
By: 'wiq2bed'
Nov 12,2016
1 people found
this helpful
Stephanie was very easy to reach, responsive and proactive in finding solutions during the house buying process. She ensured the process was completed just in time for us to move in!...
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Was this helpful? Yes
Nov 09,2016
Minithumbup
Lee Alter
Antony Cope
By: 'TransomRental'
Nov 09,2016
2 people found
this helpful
We came to Franklyn James - following a recommendation from friends - after a very painful (and expensive) mess with another local agent. Our contacts at Franklyn James were Lee and Antony, both of whom were very professional to deal with. They found tenants for our property quickly, and all the admin details were dealt with quickly and efficiently....
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Was this helpful? Yes
Nov 09,2016
Minithumbup
By: 'Excellent Service'
Nov 09,2016
1 people found
this helpful
Received excellent professional service from Franklyn James. They have been really helpful and attentive can't fault them! Very smooth transaction,...
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Comment on agent fees
Thought the fees were responsible.
Was this helpful? Yes
Nov 02,2016
Minithumbup
Stephanie Dang
By: 'Sandie'
Nov 02,2016
0 people found
this helpful
The service Stephanie had provided has been prompt, courteous, friendly and professional. I was selling and buying at the same time. Stephanie was always on top of things from chasing my buyer and my buyers' buyer....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
Antony Cope
By: 'Islam'
Nov 02,2016
3 people found
this helpful
It was first apartment I saw at Franklyn James. Very liked it and decided to make an offer. Anthony helped a lot in communicating with the lanlord and was very responsive and the whole process did not take long. I can definitely recommend Anthony!...
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Was this helpful? Yes
Nov 01,2016
Minithumbup
Stephanie Dang
By: 'Kelly'
Nov 01,2016
0 people found
this helpful
Stephanie was a true professional when helping me sell a property. Never too busy to answer questions communication was perfect would always call on Stephanie whether buying or selling again....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 01,2016
Minithumbup
Stephanie Dang
By: 'Thi Hua'
Nov 01,2016
0 people found
this helpful
Amazing fast service, my apartment was let out within 24 hrs of it being on the market. The agent kept me updated with every progress of the letting. I am very pleased with the professional service I was given by Stephanie Dang....
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Comment on agent fees
The agent fee was the cheapest I found for the area.
Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By: 'OceanWharfOwner'
Oct 31,2016
0 people found
this helpful
There was hardly any break between the first tenancy and the second one. Really efficient work by Antony. Franklyn James and Antony have been serving us well for many years now....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By: 'Mona'
Oct 31,2016
1 people found
this helpful
The service with Anthony Cope was fast, easy and very professional. I am so happy with my new flat and I can really recommend Anthony Cope and Franklyn James....
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Was this helpful? Yes
Oct 31,2016
Minithumbup
Antony Cope
By: 'FJ'
Oct 31,2016
1 people found
this helpful
After having poor service from another agent, we turned to Franklyn James and since then, we have had very good service. Antony has ensured that we have lost very little down time between lets and he has always been very efficient and pleasant. It is a pleasure to deal with him and other Franklyn James employees....
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Comment on agent fees
Average fees for London
Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 86% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £205,000
  • Max: £960,000

Letting
  • Min: £0
  • Max: £775,000

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
12 1 33 4 30 0 40 1 8 1
Antony Cope Antony Cope
Lettings Manager
17 reviews

About Antony Born in Camden and raised in Hackney, Antony knows the local area like a black cab driver. He appreciates that his job does not end when a deposit is taken. To enable the lettings process to run smoot View full profile
Jamie Hutton Jamie Hutton
Assistant Sales Manager
19 reviews

About Jamie Jamie initially worked in the financial sector in land and alternative investments, subsequently moving into estate agency in 2013. He has an eye for those properties which will consistently rent well View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Stephanie Dang Stephanie Dang
Sales Negotiator
26 reviews

About Stephanie Having worked in property management for 10 years and as a mortgage adviser for 5 years, Stephanie has an extremely thorough knowledge of what property ownership entails and how the financial side wor View full profile
Nicholas Randall Nicholas Randall
Lettings Negotiator
2 reviews

About Nicholas Born and raised in Essex, Nick has always been drawn towards the buzz of working in Central London. Having started his property career as an apprentice with an independent letting agent, Nick quickly View full profile

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Fees

No fees set.
Last updated at 11:37 AM 27/10/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8JE

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