• Staff picture
    Jamie
  • Staff picture
    Mark
  • Staff picture
    Sandy
  • Staff picture
    Nicholas
  • Staff picture
    Emily
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

60 Westferry Road Canary Wharf, London
Greater London
E14 8JE

020 7005 6080
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Properties for Sale
Properties to Rent

“Excellent service...”

Dec 05,2018
Minithumbup
Mark
By: 'S'
Dec 05,2018
0 people found
this helpful
Mark was very helpful, professional and responsive during the whole process. He was always available to answer my queries. Thanks Mark!...
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“Fantastic service!!!...”

Dec 05,2018
Minithumbup
Nicholas
By: 'Stavros'
Dec 05,2018
0 people found
this helpful
Nicholas has proved to be excellent professional demonstrating constantly very positive attitude, being extremely helpful and responsive and always willing to run the extra mile towards providing best in class service. Really glad to have Nicholas helping us through this process and keeping us posted ...
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“Amazing service...”

Nov 30,2018
Minithumbup
Nicholas
By: 'Jess'
Nov 30,2018
1 people found
this helpful
Nicholas was a super star from start to finish! He goes above and beyond what is required from an agent. Constantly updating us throughout the process and even meeting us on a Sunday to handover keys. Nicholas has been really helpful...
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“Nicholas - Awesome agent!!!...”

Nov 30,2018
Minithumbup
Nicholas
By: 'E14 Tenant'
Nov 30,2018
1 people found
this helpful
Nick has been very efficient, helpful, hardworking, easy to communicate with and resolved all the queries we had! I would surely recommend Nick to anyone who is looking to rent in E14 :)...
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“Great agent!...”

Nov 30,2018
Minithumbup
Nicholas
By: 'Isle of Dogs tennant'
Nov 30,2018
1 people found
this helpful
Nick was very helpful and patient, always responded promptly to our queries and concerns, and helped us secure a flat by negotiating very well with the landlord. I would definitely recommend Nick to anyone looking for an agent....
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“Best agent!!...”

Nov 30,2018
Minithumbup
Nicholas
By: 'Evi'
Nov 30,2018
1 people found
this helpful
Our experience with Nicholas was excellent; very professional, positive & responsive, even after office hours! Thank you Nicholas!! Keep up the good work :)...
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“Great service!...”

Nov 27,2018
Minithumbup
Emily
By: 'K K'
Nov 27,2018
1 people found
this helpful
Emily was very professional, helpful and very quick in answering our queries. Everything was done very smoothly and we highly recommend her services!...
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“Would recommend!...”

Nov 26,2018
Minithumbup
Nicholas
By: 'Ellis'
Nov 26,2018
1 people found
this helpful
Nick has been great to deal with throughout the process and I would recommend to anyone looking to rent in E14....
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Comment on agent fees
Acceptable
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“Outstanding Experince! Saved the day!...”

Nov 12,2018
Minithumbup
Mark
By: 'Neil Williams'
Nov 12,2018
2 people found
this helpful
Mark is friendly yet straight talking and highly effective. During the final stages if our buy/sell transaction when everyone else appeared to be acting less than highly professional Mark took the reigns and utilising his unqyestiinable years of expertise steared all parts of the ...
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Comment on agent fees
Marks fee was well deserved.
Was this helpful? Yes

“sale of property...”

Nov 08,2018
Minithumbup
Jamie
By: 'dave'
Nov 08,2018
2 people found
this helpful
Jamie was prompt and very keen to market the property and maintained that he had a buyer in mind. In fact before the photos were taken the possible buyer came. By the evening the flat was under offer at the price that Jamie had suggested. ...
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Comment on agent fees
better than most of other agents contacted. Only purple bricks cheaper but selling price way below what Franklyn James managed.
Was this helpful? Yes

“Professional, efficient, achiever...”

Nov 02,2018
Minithumbup
Jamie
By: 'Ellie'
Nov 02,2018
2 people found
this helpful
It's been a great pleasure to deal with Jamie. From the very first day of our interaction he has been extremely helpful, going above and beyond to achieve what was required, even if it meant communicating outside working hours. Thank you Jamie!...
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Comment on agent fees
N/A
Was this helpful? Yes

“Communicate welll and very helpful. Got us tenants as promised within desired time frame....”

Nov 01,2018
Minithumbup
Nicholas
By: 'William Chong'
Nov 01,2018
2 people found
this helpful
As landlords, we don't really want to leave the apartment empty for too long and Nicholas got us tenants very quickly within the promised time frame. He communicated well and timely with us via WhatsApp's to inform us of viewing times and dates ...
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Comment on agent fees
Overall the full maintenance service charge is within our acceptable levels. Reasonable.
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“Best Agent!!...”

Nov 01,2018
Minithumbup
Nicholas
By: 'Polena'
Nov 01,2018
2 people found
this helpful
Nicholas has been a star! Certainly the most reliable and effective estate agent i have dealt with. Thank you for everything, i will certainly be renting with you again once this tenancy is finished. If you are ever with Franklyn James, ask for Nicholas!! :)...
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“Great agent!...”

Oct 31,2018
Minithumbup
Nicholas
By: 'Yk'
Oct 31,2018
2 people found
this helpful
Nicholas is a great agent! Since the viewing day, he has been very helpful. He proved that the service does not end after signing the contract. There were a few instances when we needed his help, and Nicholas assisted us on the weekends and once ...
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“A pleasure to deal with...”

Oct 30,2018
Minithumbup
Jamie
By: 'George & Sarah'
Oct 30,2018
1 people found
this helpful
From the first viewing of the flat to the handing over of the keys, Jamie has been knowledgeable, helpful and always available to answer all our questions, big or small. Jamie was a pleasure to deal with....
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Comment on agent fees
n/a
Was this helpful? Yes

“Hardworker!!...”

Oct 29,2018
Minithumbup
Nicholas
By: 'Mr Daley'
Oct 29,2018
2 people found
this helpful
I was originally supposed to be viewing a property on a Saturday afternoon, however due to complications. The landlord was unable to provide keys. As Nicholas knew i required a quick turnaround, he went out of his way and managed to obtain the keys and ...
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Comment on agent fees
Ok
Was this helpful? Yes

“great agent...”

Oct 29,2018
Minithumbup
Nicholas
By: 'Silver'
Oct 29,2018
2 people found
this helpful
Nicholas is a great agent with rapid response of my request and managed to get things done in a very tight time tabl...
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“Awesome experience!...”

Oct 29,2018
Minithumbup
Emily
Nicholas
By: 'Matt'
Oct 29,2018
2 people found
this helpful
Emily and Nick were super helpful in answering all my questions, helping navigate the offer process, and making sure things went smoothly. No issues at all - great, positive folks to work with. Highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes

“Really good service...”

Oct 28,2018
Minithumbup
Emily
By: 'London buyer'
Oct 28,2018
1 people found
this helpful
We were looking at buying a flat in London and Emily has been really helpful during the whole process. She managed to unblock the situation when things were slow/blocked between solicitors. Very professional, reactive and helpful. Highly recommend....
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“Good agent!...”

Oct 25,2018
Minithumbup
Nicholas
By: 'Mr Liang'
Oct 25,2018
3 people found
this helpful
Nicholas has been good agent throughout the entire process. As i am new to London he showed me all different areas including Narrow Street which i fell in love with and took on the spot. The process was quick and easy, nice guy....
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Comment on agent fees
Good
Was this helpful? Yes

“Good Agent...”

Oct 25,2018
Minithumbup
Nicholas
By: 'Menata'
Oct 25,2018
3 people found
this helpful
I am a student from Ethiopia and renting with Nicholas has been fantastic. After being refused by another agent, I walked into Franklyn and James office and Nicholas assisted greatly. Nicholas took me to view properties on the spot and i was moved in within ...
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Comment on agent fees
good
Was this helpful? Yes

“Positive, professional and friendly service...”

Oct 20,2018
Minithumbup
Emily
By: 'J Medina'
Oct 20,2018
2 people found
this helpful
Emily is a very positive and can-do person. These are very good attributes when supporting a landlord in securing a potential tenant. She was professional in her role, and took on board all the information about the property that we provided. When she was unclear ...
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“Excellent...”

Oct 15,2018
Minithumbup
Emily
By: 'Dumi'
Oct 15,2018
2 people found
this helpful
From start to finish it was a joy to deal with Emily and Franklyn James. We are now settled into our new home thanks to her exceptional professionalism....
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Comment on agent fees
Good
Was this helpful? Yes

“Such a positive experience!!...”

Sep 21,2018
Minithumbup
Emily
By: 'Kira Caldwell'
Sep 21,2018
2 people found
this helpful
Due to complications with our last house, myself and my flatmate were in need of a property quickly and easily. We were very stressed, however the Franklyn James team were very helpful. As students, we are very new to renting, but Emily guided us through ...
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Was this helpful? Yes

“Great service...”

Sep 09,2018
Minithumbup
Nicholas
By: 'Will'
Sep 09,2018
4 people found
this helpful
Nicholas provided me with great service throughout my letting process. He got in touch with directly to inform me that the previous agent I was dealing with resigned and was able to sort out the negotiation very quickly. He also took time out of his ...
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“Nicholas The Best!!!!!!!!...”

Sep 06,2018
Minithumbup
Nicholas
By: 'H. Mist Beckton'
Sep 06,2018
4 people found
this helpful
Nicholas is a very professional and a highly skilled gentleman. He made the stress of moving un-stressful with quick responses and dealing with the associated parties in order to answer questions or getting paperwork through. I would highly recommend that you see Nicholas. He is ...
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Comment on agent fees
Good
Was this helpful? Yes

“Great Service...”

Sep 03,2018
Minithumbup
Nicholas
By: 'Wang Li'
Sep 03,2018
5 people found
this helpful
I was new to London and explained to Nick what I required... River views, good condition 2 bedroom flat... At short notice he showed me around the properties and the viewings went late into the night. Nicholas went above and beyond what I was expecting and ...
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Comment on agent fees
Normal fees
Was this helpful? Yes

“Review...”

Sep 03,2018
Minithumbup
Nicholas
By: 'Sofia'
Sep 03,2018
4 people found
this helpful
Nicholas was very supportive! Reply promptly and was accessible at all times. Very professional. Would strongly recommend his services to everyone :)...
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Comment on agent fees
Good
Was this helpful? Yes

“Thanks for helping me secure my dream home...”

Aug 31,2018
Minithumbup
Mark
By: 'Holly'
Aug 31,2018
1 people found
this helpful
Mark was a friendly and approachable agent who helped me to secure my new home. Helpful and down to earth, a pleasure to deal with....
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“Great Agent...”

Aug 10,2018
Minithumbup
Mark
By: 'Oksana'
Aug 10,2018
1 people found
this helpful
Mark is a great agent. He enjoys his job and that says it all. He is extremely responsive and goes an extra mile to keep a customer happy. Mark answered numerous questions and helped to have a piece of mind with my purchase, which is ...
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Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £153,000
  • Max: £960,000

Letting
  • Min: £0
  • Max: £775,000

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
15 1 65 5 37 0 50 1 10 1
Staff picture Jamie
(23)

Staff picture Mark
(44)

Staff picture Sandy
(1)

Staff picture Nicholas
(28)

Staff picture Emily
(6)

Fees

No fees set.

Complaints Procedure

No procedure set.
Last updated at 11:37 AM 27/10/2015 by allAgents

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Branch - Docklands, London, E14

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