• Jason Taylor
    Jason Taylor
  • Antony Cope
    Antony Cope
  • Jamie Hutton
    Jamie Hutton
  • Zara Soobhan
    Zara Soobhan
  • Sandy Chatterjee
    Sandy Chatterjee
  • Aaron Morris
    Aaron Morris
  • Stephanie Dang
    Stephanie Dang
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

60 Westferry Road Canary Wharf, London
Greater London
E14 8JE

020 7005 6080

Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
I bought a property with Franklyn James, and was assisted by Stephanie Dang. Stephanie was extremely helpful and from day one, and always professional. As a first-time buyer, she made the process as easy as possible - flexible with viewings, very quick with responses and knowledgable. I would highly recommend Stephanie and Franklyn James....
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Comment on agent fees
Agent fees were very acceptable, given the great standard of services provided.
Was this helpful? Yes
Dec 06,2016
Minithumbup
By:
Dec 06,2016
Featured Review
0 people found
this helpful
We bought a property through Franklyn James, and we were assisted thoughout the sale by Jamie Hutton and Stephanie Dang. Both were outstanding professionals, incredibly helpful, supportive and patient with our queries. Jamie supported us every step of the way, during what was a fairly complicated transaction, assisting us in anything we needed. He explained to us the correct procedure to end the tenancy of the flat we were renting, checked frequently with our solitors the progress of the tra...
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Comment on agent fees
As buyers we did not pay any fees
Was this helpful? Yes
Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Stephanie was proffessional , polite , helpful and efficient throughout the selling process . She was always available to advise and support , also proactive in dealing with any issues/challenges that arose . Franklyn James as an Agent i would highly recommend as all members of staff worked to a high standard ensuring that the sale of my property concluded in a quick and effective manor ....
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Comment on agent fees
in line with area market
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Nov 21,2016
Minithumbup
By:
Nov 21,2016
Featured Review
0 people found
this helpful
Stephanie was very professional from start to finish in buying me flat. She was very efficient, honest and straight talking. She told me clearly what should be done, tell you when and how it will be done. I can't find any fault in her. She also helped me in contacting letting team which I am currently working with. Full credit to Stephanie!!...
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Was this helpful? Yes
Nov 12,2016
Minithumbup
By:
Nov 12,2016
Featured Review
0 people found
this helpful
Stephanie was very easy to reach, responsive and proactive in finding solutions during the house buying process. She ensured the process was completed just in time for us to move in!...
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
1 people found
this helpful
We came to Franklyn James - following a recommendation from friends - after a very painful (and expensive) mess with another local agent. Our contacts at Franklyn James were Lee and Antony, both of whom were very professional to deal with. They found tenants for our property quickly, and all the admin details were dealt with quickly and efficiently....
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Nov 09,2016
Minithumbup
By:
Nov 09,2016
0 people found
this helpful
Received excellent professional service from Franklyn James. They have been really helpful and attentive can't fault them! Very smooth transaction,...
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Comment on agent fees
Thought the fees were responsible.
Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
0 people found
this helpful
The service Stephanie had provided has been prompt, courteous, friendly and professional. I was selling and buying at the same time. Stephanie was always on top of things from chasing my buyer and my buyers' buyer....
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Was this helpful? Yes
Nov 02,2016
Minithumbup
By:
Nov 02,2016
3 people found
this helpful
It was first apartment I saw at Franklyn James. Very liked it and decided to make an offer. Anthony helped a lot in communicating with the lanlord and was very responsive and the whole process did not take long. I can definitely recommend Anthony!...
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Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Stephanie was a true professional when helping me sell a property. Never too busy to answer questions communication was perfect would always call on Stephanie whether buying or selling again....
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Comment on agent fees
Fees were fair
Was this helpful? Yes
Nov 01,2016
Minithumbup
By:
Nov 01,2016
0 people found
this helpful
Amazing fast service, my apartment was let out within 24 hrs of it being on the market. The agent kept me updated with every progress of the letting. I am very pleased with the professional service I was given by Stephanie Dang....
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Comment on agent fees
The agent fee was the cheapest I found for the area.
Was this helpful? Yes
Oct 31,2016
Minithumbup
By:
Oct 31,2016
0 people found
this helpful
There was hardly any break between the first tenancy and the second one. Really efficient work by Antony. Franklyn James and Antony have been serving us well for many years now....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
1 people found
this helpful
The service with Anthony Cope was fast, easy and very professional. I am so happy with my new flat and I can really recommend Anthony Cope and Franklyn James....
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Oct 31,2016
Minithumbup
By:
Oct 31,2016
1 people found
this helpful
After having poor service from another agent, we turned to Franklyn James and since then, we have had very good service. Antony has ensured that we have lost very little down time between lets and he has always been very efficient and pleasant. It is a pleasure to deal with him and other Franklyn James employees....
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Comment on agent fees
Average fees for London
Was this helpful? Yes
Oct 30,2016
Minithumbup
By:
Oct 30,2016
0 people found
this helpful
I wanted to move quite quickly and Franklyn James made everything so easy. The additional requests I had made were met without dispute. Would definately recommend....
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Comment on agent fees
Fees seemed to be in line with other nearby estate agents.
Was this helpful? Yes
Oct 27,2016
Minithumbup
By:
Oct 27,2016
1 people found
this helpful
Wanted a quick sell at the best possible price. Jason had a very quick turnaround and did the photography the next day and buyers viewing the day after. We had an offer after 1 week. Completed in 7 weeks. The only headache i had is deciding two competing offers. Fanastic job, thank you....
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Was this helpful? Yes
Oct 18,2016
Minithumbup
By:
Oct 18,2016
15 people found
this helpful
I first met Stephanie last November 2015 when she viewed my house as part of the "selling" team from Frankly Jones Blackheath/Deptford. There were some changes of staff soon after and Stephanie became the constant and reassuring person in pursuing and seeing through the sale of my house after the first sale fell through. She was always very friendly and helpful and very supportive in everything I needed to do in order to complete a successful sale. She showed great empathy for my situa...
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Comment on agent fees
I feel that Franklyn James should only charge 1% when they are sole agents especially when sellers show loyalty by staynig with them for a lengthy & complicated sale
Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
16 people found
this helpful
Swift from beginning to end- attentive and on the ball. We ran into some troubles in the beginning and Jason helped us through these and relayed every conversation to all parties involved when appropriate. Would definitely recommend....
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Was this helpful? Yes
Oct 14,2016
Minithumbup
By:
Oct 14,2016
15 people found
this helpful
Having been a landlord for fifteen years I have experience of many letting agents from several estate agencies. I found Aaron particularly straight forward to deal with. Aaron provided realistic expectations of achievable rent and gave an honest appraisal of the suitability of tenants given the criteria I had provided. Aaron was at all times responsive, timely in providing updates and feedback on viewings and professional in his approach....
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Was this helpful? Yes
Oct 10,2016
Minithumbup
By:
Oct 10,2016
15 people found
this helpful
It has been a pleasure to work with Stephanie in the last few months. I'm about to complete and get my property in a few days, despite the challenges with both sides solicitors, Stephanie was always there providing updates and facilitating the process as much as she could. Big thank you to her and Philip...
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Was this helpful? Yes
Oct 04,2016
Minithumbdown
By:
Oct 04,2016
13 people found
this helpful
* - we placed an offer accepted by vendor and paid a reservation fee to be told that vendor was proceeding with another buyer. Criticised by estate agent for not keeping in almost daily contact when in fact there was nothing for us to do and we have no control over lender's process and timescales. Disappointing and unprofessional. Won't be using to let any of our flats....
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Comment on agent fees
Na
Was this helpful? Yes
Oct 01,2016
Minithumbup
By:
Oct 01,2016
16 people found
this helpful
I would certainly recommend Franklyn James for selling or letting your property. I have used Franklyn James for both, and their service has been outstanding, even in challenging market conditions. I value the honest and timely feedback, and the professional manner in which they operate....
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Was this helpful? Yes
Sep 22,2016
Minithumbup
By:
Sep 22,2016
16 people found
this helpful
I needed a valuation from both a selling and rental aspect. I called the office and spoke to such a pleasant man which was very refreshing and he answered all my queries. The agents that visited my property, Jason Taylor and Lee Alter were also so pleasant and honest, a rare find in some Estate agents. Although both very professional they had a friendly approach and were very helpful indeed. All of my questions were answered and I found the information they gave to me invaluable. So a big thank ...
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Comment on agent fees
N/A at present
Was this helpful? Yes
Sep 09,2016
Minithumbup
By:
Sep 09,2016
15 people found
this helpful
Jamie was very helpful throughout the course of the purchase, following up with a the necessary parties to ensure a smooth transaction. He acted with transparency at every step of the process....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 07,2016
Minithumbup
By:
Sep 07,2016
15 people found
this helpful
Jamie handed the purchase of our house well especially during this difficult time in the market, He was quick at getting back to us on queries we had and helped move things along smoothly and complete on a timely basis....
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Was this helpful? Yes
Sep 01,2016
Minithumbup
By:
Sep 01,2016
16 people found
this helpful
Jason and Jamie worked hard on our sale in unusual and challenging circumstances. They were both always willing and able to help us and the sale progressed to a timely conclusion....
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Comment on agent fees
About right for the area.
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
16 people found
this helpful
Always reachable, nice and friendly communication style. Also as the responsible for finalizing the deal he helped with chasing the various parties. Thank you....
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Comment on agent fees
reasonable fees
Was this helpful? Yes
Jul 08,2016
Minithumbup
By:
Jul 08,2016
15 people found
this helpful
Aaron was genuinely very professional and welcoming person was great to have him as our agent to find our new home. He was dedicated to the task, knew exactly what we were looking for and very honest too. Aaron found a few properties for us very quickly and was spot on with what we were looking for. He explained everything to us in full details and was 100% helpful from start to finish. Aaron in my eyes has very good potential and we wish him great success as we know he will get very far in this...
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Comment on agent fees
The fees were very reasonable indeed.
Was this helpful? Yes
Jun 28,2016
Minithumbup
By:
Jun 28,2016
16 people found
this helpful
Mark goes above and beyond the call of duty - time and time again. He is thoroughly professional, exceptionally loyal and hard working, always replies to emails and is readily available for any calls or questions - no matter how small they may be. He's friendly and accommodating and I could not recommend him highly enough and will be using him for all sales in future....
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Comment on agent fees
Very good and really competitive. Together with the service aspect - it's excellent value for money.
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
15 people found
this helpful
Very pleased with Aaron's service. I genuinely have only positive notes... Clear and honest approach. Came across as fully professional, timely and efficient on a tight deadline. Top level of customer service. Looking for a new home can be stressful but I always felt in safe hands when dealing with Aaron. As a previous reviewer mentioned Aaron was very approachable/easy to communicate with and I never felt under pressure - definitely very refreshing. Very happy client. I wish him a successful ca...
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Was this helpful? Yes
May 06,2016
Minithumbup
By:
May 06,2016
15 people found
this helpful
Our first contact with Franklin James recently introduced us to Tristan who we feel is really professional and good at communication. Really appreciated Tristan who came on his way out on his day off to hand us the key for our new tenanted property. Overall great customer experience and wouldn't mind recommending Tristan and Franklin James to all our immediate network of people. Thanks again...
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Comment on agent fees
Fair and Upfront about the cost breakdown right from the start in black and white no hidden charges like others.
Was this helpful? Yes
May 05,2016
Minithumbup
By:
May 05,2016
14 people found
this helpful
I found Martin very helpful. Prompt replies to my inquiries.Very pleasant agent to deal with. I highly recommend him....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 22,2016
Minithumbup
By:
Apr 22,2016
14 people found
this helpful
I would like to thank Jamie Hutton for the swift and professional sale of my property. Both Jamie and Joseph Solomons and Mark Kimber from the Bow branch worked efficiently and kept me informed about the sake every step of the way. I rate all three members of staff as excellent....
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Comment on agent fees
Good.
Was this helpful? Yes
Apr 01,2016
Minithumbup
By:
Apr 01,2016
16 people found
this helpful
Aaron did a professional and courteous job representing Franklin James. I was always comfortable contacting himand confident that hewould respond promptly and work hard to answer my questions about the lettings. No complaints and I'd be happy to use them again....
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Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
34 people found
this helpful
Excellent, professional service from Franklyn James. Jamie Hutton was particularly outstanding. He is very knowledgeable and gave us sound advice. He kept us well informed and answered all our questions and took great care in all the negotiations. First Class service Thank you very much....
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Was this helpful? Yes
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 91% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £205,000
  • Max: £960,000

Letting
  • Min: £0
  • Max: £775,000

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
10 1 30 4 29 0 31 0 8 1
Jason Taylor Jason Taylor
Sales Director
46 reviews

About Jason Jason Taylor MNAEA Jason has worked in the UK and overseas property markets since 1998 and he manages the sales departments of all of the Franklyn James branches. He has drawn on his wealth of past View full profile
Antony Cope Antony Cope
Lettings Manager
13 reviews

About Antony Born in Camden and raised in Hackney, Antony knows the local area like a black cab driver. He appreciates that his job does not end when a deposit is taken. To enable the lettings process to run smoot View full profile
Jamie Hutton Jamie Hutton
Assistant Sales Manager
17 reviews

About Jamie Jamie initially worked in the financial sector in land and alternative investments, subsequently moving into estate agency in 2013. He has an eye for those properties which will consistently rent well View full profile
Zara Soobhan Zara Soobhan
Property Administrator
3 reviews

About Zara Zara speaks Creole and French, has studied criminology and worked in a Knightsbridge department store for four years before being drawn to the property market. An efficient multi-tasker, she maintains View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Aaron Morris Aaron Morris
Lettings Negotiator
9 reviews

About Aaron With a background in administration, Aaron started working in estate agency in 2014. He has worked as both a sales and lettings negotiator in the area he grew up in - South East London - and is now co View full profile
Stephanie Dang Stephanie Dang
Sales Negotiator
17 reviews

About Stephanie No description set View full profile

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Fees

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Last updated at 11:37 AM 27/10/2015 by allAgents

Complaints Procedure

No procedure set.
Last updated at 11:37 AM 27/10/2015 by allAgents

Awards won by Franklyn James, London E14 8JE

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