• Jason Taylor
    Jason Taylor
  • Nicole Finch
    Nicole Finch
  • James Bickford
    James Bickford
  • Sandy Chatterjee
    Sandy Chatterjee
  • Robert Smiley
    Robert Smiley
  • upload your photo
    Atul Kumar
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

53 Bow Road Bow, London
Greater London
E3 2AD

020 8983 2930

Nov 20,2016
Minithumbup
By:
Nov 20,2016
Featured Review
1 people found
this helpful
I chose Franklyn James for full management of my property. I found Rob to be very competent, professional and knowledgeable. Excellent service. Easily contactable and kept me informed each step of the way....
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Nov 19,2016
Minithumbdown
By:
Nov 19,2016
Featured Review
0 people found
this helpful
Robert and James were excellent in the re-letting of the property. Nothing seemed to much for them and they provided accurate and timely updates as to progress. They were also very helpful to the tenants....
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Comment on agent fees
Fees were in line with my expectations and very fair, particularly given all the work they put in.
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Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
The service was excellent and very supportive given i was new to letting in central London. The letting was very efficient and was let within days. Overall the team were professional, friendly and I would strongly recommend the team to a friend....
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Comment on agent fees
Competitive fee.
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Nov 14,2016
Minithumbup
By:
Nov 14,2016
Featured Review
1 people found
this helpful
I am foreign landlords who bought a buy to let. James is exactly who I was looking for. He solves every issue and often he anticipates them without bothering me - I am very happy with them....
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Comment on agent fees
fees are mkt std
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Jun 25,2016
Minithumbup
By:
Jun 25,2016
Featured Review
16 people found
this helpful
Martin was polite, pleasant and straightforward throughout the process. He answered our enquiries quickly and clearly. We especially appreciated his efforts to gain us access to the property for refurbishment quotes at convenient times....
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May 19,2016
Minithumbup
By:
May 19,2016
14 people found
this helpful
Fantastic experience. Mark + team were extremely professional, timely, responsive and very helpful. We asked the see the property several times and Mark communicated fantastically between ourself and the vendor....
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Comment on agent fees
Good
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Apr 06,2016
Minithumbup
By:
Apr 06,2016
13 people found
this helpful
Mark has been very helpful throughout our purchase and I would absolutely recommend him to others. Thanks Mark for all your hard work on pushing our sale through as efficiently as possible!...
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
14 people found
this helpful
Such a pleasure to finally meet the one estate agent that is professional, responsive and extremely swift in delivering on his promise. Flat went up in January. And this is us today with a property completed on. Martin you have been outstanding throughout, thank you!...
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Comment on agent fees
Great value for money, he certainly earned it!
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Mar 03,2016
Minithumbup
By:
Mar 03,2016
33 people found
this helpful
Tom helped us with everything right from the beginning. Even though we had a bit of an issue with the past tenant, Tom helped us sort that out by always being there to help us sort it out and updated us with how the issue was being resolved. He even dropped off keys on a weekend which he didn't have to do for us! Overall, our experience with Tom and Franklyn James has been excellent....
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Comment on agent fees
A bit expensive.
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Feb 24,2016
Minithumbup
By:
Feb 24,2016
33 people found
this helpful
I am very grateful to have met Tom, without him I wouldn't be able to get the property I wanted. Very helpful, friendly, professional and quick to respond to my endless queries. Thank you, Tom!...
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Feb 13,2016
Minithumbup
By:
Feb 13,2016
31 people found
this helpful
I found Mark and David to be highly professional and easy to deal with throughout the sales process. Despite some unavoidable legal difficulties with the process, I found that they made every effort to answer my questions as best they could, and try to get things moving as quickly as possible given some difficult circumstances. I would definitely recommend them to others....
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Feb 12,2016
Minithumbup
By:
Feb 12,2016
33 people found
this helpful
Tom Price is a friendly, warm and professional agent. He did a wonderful job in finding and securing our rental home in Victoria park. Finding our dream home had proven to be too difficult for other agencies. However, Franklyn James found us the perfect home. Tom made the process run so smoothly for us. He displayed exceptional skills in communication and responsiveness He was always approachable, helpful and reliable. He did an excellent job and we can not thank him enough. Cheers to you Tom...
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Jan 19,2016
Minithumbup
By:
Jan 19,2016
31 people found
this helpful
My experience in buying a flat in London has been quite stressful and difficult, but I wish to thank Mark Kimber for his support and assistance. He has been precise and supportive. Particularly appreciated the way he dealt with my solicitor. Many thanks also to Tarkan Ahmet for his kindness and availability....
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Jan 14,2016
Minithumbup
By:
Jan 14,2016
32 people found
this helpful
Excellent professionals. Excellent sellers/negotiaters. Got me a buyer within a week of property in the market with the asking price achieved. Will not hesitate to use Franklin James. Many thanks to Mark and Joseph....
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Comment on agent fees
Slightly on the upper side
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Jan 12,2016
Minithumbup
By:
Jan 12,2016
30 people found
this helpful
Excellent service all round. I would not hesitate using this estate agency and its smiling staff again. Tarkan and Jo were very professional, friendly and helpful - nothing was too much trouble. Thank you guys!...
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Comment on agent fees
No complains
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Jan 04,2016
Minithumbup
By:
Jan 04,2016
30 people found
this helpful
Mark is a consummate professional - polite, thorough, responsive, straight-talking, knowledgeable and unflappable. Under Mark's leadership, Franklyn James got me an offer that two other agents in the area could not achieve and at the most competitive commission rate. I dealt with 3 other leading agents in the area and Mark and his team easily ranked 1st for efficiency and effectiveness. What more can I say? Thanks Mark!...
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Comment on agent fees
FJ were the most competitive out of the three leading agents I got quotes from.
Was this helpful? Yes
Dec 08,2015
Minithumbup
By:
Dec 08,2015
32 people found
this helpful
We asked Franklyn James for a valuation nearly a year ago. Mark came to look at the flat. He arrived promptly, gave us advice as to our options and gave a realistic valuation. He was obviously familiar with the area and what could be achieved. We were acting for a friend under a Court of Protection Order so the process was considerably drawn out and we were not able to put the property on the market until many months later. Mark kept in touch in a helpful and friendly way, without making us feel...
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Comment on agent fees
I found the fees very reasonable especially considering the amount of work Mark put into this to overcome the problems we encountered.
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Nov 27,2015
Minithumbup
By:
Nov 27,2015
33 people found
this helpful
Very impressed with Mark's approach and Franklyn James altogether. He was enthusiastic, gave an honest and realistic valuation of our property and communicated extremely well at all stages to date. After our initial approach we went with a cheaper agent but they failed to market the property (over six weeks) to our satisfaction and so we went to Mark at Franklyn James and within a week our property was sold! Mark made every effort to make our experience smooth, he kept us very well informed and...
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Comment on agent fees
We felt the fees charged were very reasonable.
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Nov 27,2015
Minithumbup
By:
Nov 27,2015
33 people found
this helpful
Both Mark Kimber And Joseph Solomons form a great team of the Franklyn James letting department. Highly professional service, I found them to be friendly, with a very good personal touch when things need to be completed whilst always remaining very communicative and full of good advice. There charges are reasonable and you get great service whilst managing to rent the flat out very quickly....
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Comment on agent fees
Most Competitive
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Nov 26,2015
Minithumbup
By:
Nov 26,2015
33 people found
this helpful
Mark provided an excellent service on behalf of Franklyn James. He was punctual, enthusiastic, knowledgeable about the area and provided good feedback on viewings....
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Nov 24,2015
Minithumbup
By:
Nov 24,2015
32 people found
this helpful
I bought a flat with Franklyn James, they recommend me a mortgage broker and a solicitor, they all did a great job. It took me five months to move so it was long, due to building company. They also helped me with paperwork, good advice and service. I would definitely recommend to work with them....
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Sep 28,2015
Minithumbup
By:
Sep 28,2015
40 people found
this helpful
I first met Mark in the summer when i contacted him for a valuation on a residental property. On arrival Mark was very charming and very professional. I had every confident in Mark that he would find a buyer for the property in question. i would definately recommend Mark for his expertise, committment, and professionalism......
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Aug 27,2015
Minithumbup
By:
Aug 27,2015
39 people found
this helpful
I would just like to say a big thank you to Tarkan Ahmet and the team at Franklyn James (FJ), Bow for their excellent work in selling our 1 bed flat in Bow. We had several valuations done by other agents and Tarkan was by far the most enthusiastic about getting us a great price, he had recently sold similar flats in our development and across the road. I felt that Tarkan was an honest guy who I could trust and I found working with him enjoyable despite the stress of the situation. Tarkan also un...
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Comment on agent fees
FJ fees were more competitive than some of the larger chains. Tarkan also put together an incentive plan should we not reach certain price thresholds and periods on the market. In the end these were not necessary as the flat sold very quickly for a price we were delighted with and therefore Tarkan fully deserved his fees. We were considering selling the flat ourselves through an online portal but I think Tarkan has worked very hard on our behalf to get us to exchange of contracts, something that is probably underestimated is just how much time and effort this takes. Tarkan also got us a better price than we could have negotiated ourselves as I think having a middle man to hide my rubbish poker face was important.
Was this helpful? Yes
Aug 27,2015
Minithumbup
By:
Aug 27,2015
34 people found
this helpful
A pleasure to deal with Tarkan. He was very proactive, giving me regular updates, contacting my solicitors and working with all parties to ensure a smooth and quick process. Very accommodating when I wanted to come back to see the property again and even recommended a builder for the refurb work. Nice to see an estate agent working for their money and Tarkan made it as easy as possible :) Thanks...
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Aug 11,2015
Minithumbup
By:
Aug 11,2015
34 people found
this helpful
Tom has been very helpful in assisting us to rent a flat. He keeps updated the process and responsive to emails and phone calls. He also came all the way to my current house to check some documents. Thank you!...
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Jul 20,2015
Minithumbup
By:
Jul 20,2015
35 people found
this helpful
Martin was a huge help in assisting us to buy our home, he made the process much less stressful than it could have been, he is intelligent and straight talking, efficient and kind. We have since recommended him to friends who are selling close by. A huge recommendation....
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Jun 08,2015
Minithumbup
By:
Jun 08,2015
35 people found
this helpful
As a purchaser, I was thoroughly impressed with the approach taken by Franklyn James. They process from start to finish was professional and efficient, and Tarkan, the sales negotiator dealing with my property was always open and honest as to progress. Although we had a number of issues along the way (as I'm sure all transactions do), Tarkan always presented a way forward and was amazingly responsive to my queries and requests. I wouldn't hesitate to use Franklyn James again, whether buying or s...
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May 05,2015
Minithumbup
By:
May 05,2015
35 people found
this helpful
I wish to personally thank you for all of your hard work and support during this sale. You have been available at every step of the way and liaised between myself and the buyer, and also the solicitor. Thank you...
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Apr 13,2015
Minithumbup
By:
Apr 13,2015
29 people found
this helpful
Thanks to Tarkan, Mark & the rest of the team at Franklyn James Bow. We received an offer within 4 days of going on the market and the whole sale process ran like clockwork. A very friendly team and always happy to help!...
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Apr 09,2015
Minithumbup
By:
Apr 09,2015
29 people found
this helpful
Mark has been very proactive in getting offers put forward for our property. I have found him to be very professional at all times and would recommend him....
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Apr 08,2015
Minithumbup
By:
Apr 08,2015
28 people found
this helpful
My experience of renting a property with Franlyn James was very pleasant. The agent overseeing the tenancy agreement, Mark Kimber, kept us informed throughout the process and was a key negotiator in securing the property. I found the FJ offered a fair and ethical service compared to other agencies I have used in the past....
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Mar 30,2015
Minithumbup
By:
Mar 30,2015
27 people found
this helpful
Very professional and experienced staff. I didn't feel pressured or intimidated by staff as I previously experienced with some other agents. I felt I was treated as an individual and in polite manner. Workwise they compleated in initial given timelines. Buying and selling properties is one of the most stressful experience, however in this case Franklyn James managed to handle it well I did not worry too much and managed to move into property stress free. I will definitely use Franklyn James ag...
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Mar 24,2015
Minithumbup
By:
Mar 24,2015
23 people found
this helpful
I found Franklyn James website online back in November 2014 under the search criteria β€šΓ’β€šΒ¬β€šΓ‹Ε“estate agents in East London. The team were very friendly especial Tarkan who sold our flat for the asking price within 4 weeks. Many thanks for your excellent service. My experience of selling the property through Franklyn James was pleasant and I have no complaints at all. Mario Silva...
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Feb 05,2015
Minithumbup
By:
Feb 05,2015
23 people found
this helpful
We bought our first flat with Franklin James and Martin Champe was very helpful to guide us through the process. He responded promptly to all of our inquiries and concerns and always followed up on the details that might have slipped our minds. Overall, he made our experience much easier. He also accommodated us with additional visits when it was necessary for us to plan some refurb jobs. We would highly recommend his services to our friends and associates without hesitation....
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Nov 01,2013
Minithumbup
By:
Nov 01,2013
18 people found
this helpful
Jamie Sandhu (Bow)was helpful and easy to deal with. He was sensible and could be relied upon to give an honest opinion on the tricky issues that arise. Though I was happy to work with him and would again I was not so impressed with the overall set up at FJ. At times the lack of knowledge and customer centred approach was bewildering. It is also a poor indictment of a process when the tenant is not given the landlord's bank account details. Hardly rocket science....
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By: Jamie Sandhu
Nov 04, 2013
View all comments (1)
Hi Lynn, Thank you for taking the time to write a review on your experience with Franklyn James. Taking into account your thoughts, we hope to make sure that this issue never arises again. Tenants are always emailed or posted out the landlords details, however in this case there had been a lack of communication. Thank you for recommending Franklyn James and I look forward to working with you again in the near future. Jamie Sandhu Lettings Manager Franklyn James Bow.....
Areas covered
  • E1, E1W, E3, E5, E8, E9, E10, E14, E15, E16, SE1, SE3, SE8, SE9, SE16
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£27,000
  • Max: Β£1,150,000

Letting
  • Min: Β£0
  • Max: Β£0

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
14 1 8 0 18 0 14 0 3 0
Jason Taylor Jason Taylor
Sales Director
46 reviews

About Jason Jason Taylor MNAEA Jason has worked in the UK and overseas property markets since 1998 and he manages the sales departments of all of the Franklyn James branches. He has drawn on his wealth of past View full profile
Nicole Finch Nicole Finch
Branch Administrator
0 reviews

About Nicole Back in 2013 Nicole began to learn the ropes as a negotiator within a small independent estate agency. She enjoyed working in the property sector, but was drawn more to the administrative side of the View full profile
James Bickford James Bickford
Branch Manager
7 reviews

About James Raised in Chigwell, James is currently training for his ARLA lettings qualification, having started working in estate agency in 2013. Prior to this, James trained as a quantity surveyor, but he prefer View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Robert Smiley Robert Smiley
Sales and Lettings Negotiator
3 reviews

About Robert Rob is an avid boxing fan and what he doesn't know about it probably isn't worth knowing. He is also a Manchester United FC supporter (but don't let that put off any City fans from arranging viewings View full profile
Atul Kumar - no image available Atul Kumar
Business Development Manager
0 reviews

About Atul No description set View full profile

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Last updated at 11:36 AM 27/10/2015 by allAgents

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Last updated at 11:36 AM 27/10/2015 by allAgents

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