• Sophia Lee
    Sophia Lee
  • Philip Dockerill
    Philip Dockerill
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Kate Barton
    Kate Barton
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

4-6 Blackheath Hill Blackheath, London
Greater London
SE10 8DE

020 3370 2222

Nov 15,2016
Minithumbup
By:
Nov 15,2016
Featured Review
0 people found
this helpful
We just rented the property in fingal street, Greenwich,London and Mark Kimber was really helpful with everything, really capable in showing us the house properly and when we decided to take the flat, always available at any time for all our queries ! Also a nice and polite person capable in his job! In my mind I am really happy with the service he gave us and I will racomand Franklin James in the future for sure!...
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Oct 18,2016
Minithumbup
By:
Oct 18,2016
Featured Review
17 people found
this helpful
As someone who was letting out their property to tenants for the first time, I was looking for an agent that would make the entire process as smooth as possible. I can confidently say that from the first meeting with Franklyn James, they stood out as the agent which understood this better than anyone else. In particular, the communication, care and attentiveness from Philip and Kate have been outstanding, all the way from providing the rental valuation, marketing the property, finding a suitabl...
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Oct 14,2016
Minithumbdown
By:
Oct 14,2016
Featured Review
14 people found
this helpful
He's been very kind since the beginning and helped us out in the communication and negotiation with the landlord....
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Oct 13,2016
Minithumbup
By:
Oct 13,2016
Featured Review
16 people found
this helpful
We were in an hurry looking for an house to rent and even if we got back to him after a week from the first call, he's always been very helpful and helped us out with the negotiation....
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Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
Featured Review
16 people found
this helpful
I recently dealt with Franklyn James estate agents regarding a property I did want to move into. I can fairly say I am Delighted with the help I received and exceptionally happy with the outcome. I was in need of their help on daily basis and fair to say they never let me down. The agent I had direct experience with was amazingly helpful. Informing me on daily basis about my progress and helping me get my referncing done in record time. I have worked with 4 different agencies and I can definitel...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
By:
Sep 30,2016
15 people found
this helpful
Very helpful and reliable agency. Everything done on time. Kate has helped all of us a lot with all the stuff and paperwork. Highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 20,2016
Minithumbup
By:
Jun 20,2016
15 people found
this helpful
I would thoroughly recommend Stephanie after her sterling service when selling my flat in the OneSE8 development. She was always professional, regular in her follow-ups and wonderful in sorting out last-minute logistical problems. She even did a Sunday viewing because a potential buyer could not other times....
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Comment on agent fees
In line with others.
Was this helpful? Yes
Jun 16,2016
Minithumbup
By:
Jun 16,2016
14 people found
this helpful
FJ offer a great value service. As a remote landlord, I need to have a team that I can rely on to assist with issues professionally and courteously at short notice, and FJ do just that!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2016
Minithumbup
By:
Jun 14,2016
14 people found
this helpful
Stephanie's help was invaluable during the recent purchase of our property. We encountered a few issues during the conveyancing (not to do with Franklyn James) and the process was quite lengthy but Stephanie was always very proactive in chasing things up and keeping us up-to-date. I would definitely recommend Stephanie....
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Comment on agent fees
N/A
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Apr 15,2016
Minithumbup
By:
Apr 15,2016
14 people found
this helpful
Stephanie was excellent in keeping me updated and staying in touch with all parties to ensure the sale went through as quickly and easily as possible. A pleasure to deal with....
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Comment on agent fees
I was less keen on the retainer deposit that has to be paid when an offer is accepted as this isn't normal practice. I understand the logic that it helps ensure both parties are committed to the transaction, but feel in that vein, if one party pulls out of the sale then some or all of the deposit should go to the party that lost out.
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Apr 08,2016
Minithumbup
By:
Apr 08,2016
15 people found
this helpful
Extremely helpful throughout whole process, including key handover once completed. Would recommend to anyone brenting a property. Landlord also very complimentary....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 08,2016
Minithumbup
By:
Apr 08,2016
15 people found
this helpful
Kate has been kind and helpful. She has been responsive when we have messaged her. Thank you for your help....
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Comment on agent fees
We did find that the agency fees at Franklyn James were high but there was a correspondingly large amount of paperwork and admin involved in securing the tenancy.
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Apr 05,2016
Minithumbup
By:
Apr 05,2016
16 people found
this helpful
The service I received from Adrian Burch at Franklyn James has been excellent. He has always been prompt in his responses and kept me up to date with all stages of the sale. I have felt comfortable to seek his advice which I have found to be very supportive. His professional approach meant the sale went through in time for the deadline and made the whole experience less stressful for me....
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Comment on agent fees
I negotiated fees with the Agent, which I felt was fair
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Apr 04,2016
Minithumbup
By:
Apr 04,2016
17 people found
this helpful
exelente service with great dedication and patience . dedicated and practical employees. I was very well attended and most of the time with quick solutions to speed the process....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
By:
Mar 18,2016
34 people found
this helpful
Stephanie and Chris Dunphy worked hard to sell my property which reached an agreed offer just before Christmas after Chris spent an hour with buyers walking around Deptford (as the buyers were new to the area). Stephanie then worked hard with the buyers solicitors, which were not easy to work with for anyone involved, but she did, and the sale completed in March. Franklyn James is a good trusted & professional new agent in Blackheath/Deptford area....
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Comment on agent fees
I hope they retain their pragmatic approach that works for seller and agent.
Was this helpful? Yes
Feb 18,2016
Minithumbup
By:
Feb 18,2016
33 people found
this helpful
Excellent professional and personable service. Sales completed within 8 weeks (including Christmas and New Year) from offer. Stephanie has been very helpful throughout the entire sales transaction. She ensured all prospective buyers were clear about all relevant information during marketing, so viewings had maximum impact. Offer was made within a couple of weeks from marketing. Her thorough knowledge of the mortgage process was critical in helping the first-time buyer proceed swiftly. Stephanie ...
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Comment on agent fees
Excellent - very competitive
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Feb 16,2016
Minithumbup
By:
Feb 16,2016
33 people found
this helpful
I agree with Franklyn James mission statement Frank, straight and honest talk. They are great dedicated team working excellently together to fulfil their business ambition. They mean business, flexible and professional in their approach to me. There were definitely no half measures and no cut corners. Everything was done to book and in good time....
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Comment on agent fees
Good.
Was this helpful? Yes
Jan 27,2016
Minithumbup
By:
Jan 27,2016
33 people found
this helpful
Stephanie is very professional in her approach. She has kept us informed through out the selling process and provided sound advice when needed....
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Dec 22,2015
Minithumbup
By:
Dec 22,2015
29 people found
this helpful
Through the staff of Franklyn James, Blackheath, my wife and I were able to sell our property in a relatively short space of time. The service was excellent from start to finish. Their valuation was spot on which showed how good their knowledge of the local market was. Offers were received very quickly and communication was good. We would like to thank Chris, who spent many hours diligently showing prospective buyers around and answering the many questions we were asking. Not forgetting Graham...
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Dec 14,2015
Minithumbup
By:
Dec 14,2015
30 people found
this helpful
We purchased our property through Franklyn James and worked with Graham and Chris. They were fantastic. Helpful, calm and understanding. They made the process not only easy and painless but actually enjoyable. We would absolutely use them again for both buying and selling and feel a very strong sense of loyalty towards both them and their company....
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Dec 11,2015
Minithumbup
By:
Dec 11,2015
30 people found
this helpful
I am in the process of buying a property as a first time buyer. Stephanie has been extremely helpful, professional and friendly since first speaking on the phone to arrange a viewing right through to my current situation of finalising legal details of the sale. She helped me put in a suitable offer, recommended a mortgage advisor who has proved to be very good and has been quick to answer my queries, as well as proactively providing updates. I have also been impressed with her colleagues when St...
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Nov 23,2015
Minithumbup
By:
Nov 23,2015
32 people found
this helpful
After moving several times in the past few years I have a lot of experience in dealing with letting agents and unfortunately due to poor past experiences I am hesitant and have formulated a negative opinion on letting agents. However, Dalan breaks the mould he showed more professionalism and decency than any agents I have dealt with in the past . He was concerned more about the right tenant for the landlady and was not your stereotypical sales man . He displayed honesty and decency when deciding...
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Nov 20,2015
Minithumbup
By:
Nov 20,2015
25 people found
this helpful
Dalan certainly looks like your typical estate agent - sharp suit and hair, but he is much, much better than your average salesman. Unlike previous experiences, Dalan actually communicated with me and assisted us in getting the property, allowing us three viewings before putting in an offer. He was up front about everything, including costs, and continued to remain in contact throughout the contract stage and moving period. He clearly cared about getting the best tenants for our landlady, rath...
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Comment on agent fees
‚£400 all fees, included ongoing management of property. Weirdly pay the "exit fee" up front. I'd just call it an entry fee myself...
Was this helpful? Yes
Areas covered
  • SE10
  • SE3
  • SE8
  • SE13
  • SE14
  • SE4
  • SE12
  • SE7
  • SE16
  • SE9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 88% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,100
  • Max: £585,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
3 0 9 1 6 0 4 0 0 0
Sophia Lee Sophia Lee
Branch Administrator
0 reviews

About Sophia Sophia studied Fashion Promotion and worked in PR before moving into the property sector in early 2016. She adores architecture and interior design and while growing up she spent many hours watching p View full profile
Philip Dockerill Philip Dockerill
Branch Manager
3 reviews

About Philip Philip has been working in property since 1998 after gaining a degree in Business Studies and Geography. Over the years he has built up a wealth of experience in all aspects of estate agency and he ta View full profile
Mark Kimber Mark Kimber
Senior Sales Negotiator
22 reviews

About Mark Mark's experience in the property sector began in 1996. Since then he has dealt with every imaginable sales scenario, climbed the professional ladder and run offices in South West and East London. Mar View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Kate Barton Kate Barton
Lettings Negotiator
8 reviews

About Kate Kate grew up in rural Suffolk before moving to London. She started out in estate agency in early 2015 after having worked in hospitality and events management. Kate has a degree in Nutrition and Human View full profile

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Last updated at 11:31 AM 27/10/2015 by allAgents

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Last updated at 11:31 AM 27/10/2015 by allAgents

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