• Sophia Lee
    Sophia Lee
  • Philip Dockerill
    Philip Dockerill
  • Mark Kimber
    Mark Kimber
  • Sandy Chatterjee
    Sandy Chatterjee
  • Kate Barton
    Kate Barton
  • claim your profile
    Talal Qassem
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

4-6 Blackheath Hill Blackheath, London
Greater London
SE10 8DE

020 3370 2222
Aug 23,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Sheila'
Aug 23,2017
0 people found
this helpful
Mark and his colleagues are excellent. My husband and I bought our property through Mark and he helped us find the tenants within a week! We have dealt with different estate agencies previously, and I have to say Frankly James are the best! They proactively understand our exact needs and execute the plan effectively. We highly recommend to anyone!!...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2017
Minithumbup
Mark Kimber
By: 'J Jibb'
Aug 23,2017
0 people found
this helpful
I have been completely thrilled with the service that Mark has provided. He handled all negotiations with such professionalism and was able to secure a fantastic price in a very uneasy market. Mark's ability to read people meant that all appropriate leads were followed up and he didn't waste time where it was clear people were not interested. Once the offer was in Mark continued to work tirelessly to ensure both parties were moving forward and remained positive and friendly throughout. I wou...
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Comment on agent fees
Excellent fees for an excellent service
Was this helpful? Yes
Aug 22,2017
Minithumbup
Mark Kimber
By: 'Dealdigger'
Aug 22,2017
1 people found
this helpful
Mark was very helpful and prompt with helping me on renting a flat. He was very proactive and performed a very professional liasion between myself and the landlord. The process was very straight forward, professional and hassle free....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
Philip Dockerill
By: 'Robert Russell'
Aug 18,2017
0 people found
this helpful
It was a pleasant surprise to find Philip after the poor treatment that I'd had from my first estate agents. Phillip's interest in the house, experience and knowledge of the area led to a sale agreement after only a few weeks of asking him to become joint agent. It was brilliant to be able to do business with such an amiable and efficient agency....
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Comment on agent fees
Joint agency agreement fees were fair.
Was this helpful? Yes
Aug 18,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'TSmith'
Aug 18,2017
0 people found
this helpful
Phil and Mark did a good job of selling my flat in difficult market conditions. I spent some time researching estate agents in the Greenwich area and interviewed half a dozen different agents before deciding who to go with. Franklyn James stood out because of their straight-talking honest approach, good value, and flexibility. They managed to sell my flat within 6 weeks in tepid market conditions. We initially put the flat on the market for offers in excess of £375k, but interest w...
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Comment on agent fees
Good value compared with other local estate agents. FJ charged 1% + VAT, which compared favourably with all other local estate agents I interviewed. The end charge was higher than the online only estate agents (PurpleBricks etc), but unlike those sights you only pay if the property is sold, so the initial risk is with the Estate Agent.
Was this helpful? Yes
Jun 07,2017
Minithumbup
Kate Barton
By: 'The Fédias'
Jun 07,2017
0 people found
this helpful
Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Dr Sasha Mitrofanov'
Jun 07,2017
0 people found
this helpful
We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was over Christmas!) Mark was also very patient and reasonable in negotiating the details of the financial let-only arrangement....
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Was this helpful? Yes
May 24,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Ms Guo'
May 24,2017
0 people found
this helpful
Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found a buyer for my property sale really quickly and helped chase all relevant parties throughout the whole process. I have now successfully exchanged contracts and could not have done it without his hard work. If I ever purchase or sell prop...
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Comment on agent fees
Superb value
Was this helpful? Yes
Apr 28,2017
Minithumbup
Mark Kimber
By: 'Luciana'
Apr 28,2017
0 people found
this helpful
Mark was very helpful since the beginning. He showed good will and was always available when we had doubts. He was also helpful with the reference process....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
Philip Dockerill
Stephanie Dang
By: 'Gerry & Charles'
Mar 24,2017
0 people found
this helpful
We used Franklyn James for our house sale. As an estate shdnts they were so helpful, reliable, professional. Nothing was too much trouble.pictures of our home were fabulous. We dealt with Phil Dockerill & Stephanie Dang. Both were fabulous. We were kept updated throughout the whole process. Would slwYs recommend the estate agents & Phil & Stephanie. Though I would not recommend or ever use the recommended Solicitors....
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Comment on agent fees
Fee was good
Was this helpful? Yes
Mar 07,2017
Minithumbup
Philip Dockerill
Sophia Lee
By: 'A. K.'
Mar 07,2017
1 people found
this helpful
I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs to the flat, and he was unfailingly good natured and adaptable when my timings for the valuation visit went awry. Sophia and Stephanie were patient and supportive throughout. This is a rare thing – an estate agency wi...
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Comment on agent fees
Their quoted fees are very reasonable
Was this helpful? Yes
Feb 21,2017
Minithumbup
Mark Kimber
Philip Dockerill
By: 'Rachel'
Feb 21,2017
0 people found
this helpful
Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn&james....
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Comment on agent fees
Superb value!
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Charles Se3'
Feb 20,2017
0 people found
this helpful
As a purchaser, dealing with Mark as a vendor's agent, I found him to be efficient, courteous and straightforward. A pleasure to have had dealings with him....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
Philip Dockerill
Kate Barton
By: 'CP'
Feb 01,2017
0 people found
this helpful
Kate Barton did a fantastic job at helping me to find the right tenants for my home. She gave me great confidence in her ability and expertise, and had a good idea of the family I was ideally looking to rent to. Both Kate and Phil Dockerill, as well as Linda Cable, were a true pleasure to deal with and did everything they could to ensure the process went as smoothly and as quickly as possible. They are all genuinely nice people and I cannot recommend them highly enough....
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Comment on agent fees
The fees were originally quite a bit higher than the other agencies I was looking into, but they thankfully reduced them to the same as their competitors and were thereafter a very reasonable rate.
Was this helpful? Yes
Dec 20,2016
Minithumbup
Kate Barton
By: 'Derek M'
Dec 20,2016
0 people found
this helpful
Kate was fantastic, found us the perfect property for our location/budget/requirements. She very clearly (and honestly) explained all of the fees we would be paying, and when we need to pay them as well as how the process was going. She was extremely friendly and approachable throughout the entire process :)...
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Comment on agent fees
The fees were what we expected, on par with normal London rates.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Mark Kimber
By: 'Veronica Murrighile'
Nov 15,2016
0 people found
this helpful
We just rented the property in fingal street, Greenwich,London and Mark Kimber was really helpful with everything, really capable in showing us the house properly and when we decided to take the flat, always available at any time for all our queries ! Also a nice and polite person capable in his job! In my mind I am really happy with the service he gave us and I will racomand Franklin James in the future for sure!...
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Was this helpful? Yes
Oct 18,2016
Minithumbup
Philip Dockerill
Kate Barton
By: 'YW'
Oct 18,2016
17 people found
this helpful
As someone who was letting out their property to tenants for the first time, I was looking for an agent that would make the entire process as smooth as possible. I can confidently say that from the first meeting with Franklyn James, they stood out as the agent which understood this better than anyone else. In particular, the communication, care and attentiveness from Philip and Kate have been outstanding, all the way from providing the rental valuation, marketing the property, finding a suitabl...
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Was this helpful? Yes
Oct 14,2016
Minithumbdown
Mark Kimber
By: 'Paolo'
Oct 14,2016
14 people found
this helpful
He's been very kind since the beginning and helped us out in the communication and negotiation with the landlord....
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Was this helpful? Yes
Oct 13,2016
Minithumbup
Mark Kimber
By: 'Francesco P'
Oct 13,2016
16 people found
this helpful
We were in an hurry looking for an house to rent and even if we got back to him after a week from the first call, he's always been very helpful and helped us out with the negotiation....
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Was this helpful? Yes
Sep 30,2016
Minithumbup
Kate Barton
By: 'Silvester Lomi'
Sep 30,2016
16 people found
this helpful
I recently dealt with Franklyn James estate agents regarding a property I did want to move into. I can fairly say I am Delighted with the help I received and exceptionally happy with the outcome. I was in need of their help on daily basis and fair to say they never let me down. The agent I had direct experience with was amazingly helpful. Informing me on daily basis about my progress and helping me get my referncing done in record time. I have worked with 4 different agencies and I can definitel...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 30,2016
Minithumbup
Kate Barton
By: 'Erinta'
Sep 30,2016
15 people found
this helpful
Very helpful and reliable agency. Everything done on time. Kate has helped all of us a lot with all the stuff and paperwork. Highly recommended....
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Comment on agent fees
Good
Was this helpful? Yes
Jun 20,2016
Minithumbup
Stephanie Dang
By: 'Rebecca'
Jun 20,2016
15 people found
this helpful
I would thoroughly recommend Stephanie after her sterling service when selling my flat in the OneSE8 development. She was always professional, regular in her follow-ups and wonderful in sorting out last-minute logistical problems. She even did a Sunday viewing because a potential buyer could not other times....
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Comment on agent fees
In line with others.
Was this helpful? Yes
Jun 16,2016
Minithumbup
Kate Barton
Philip Dockerill
By: 'SMoore'
Jun 16,2016
14 people found
this helpful
FJ offer a great value service. As a remote landlord, I need to have a team that I can rely on to assist with issues professionally and courteously at short notice, and FJ do just that!...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 14,2016
Minithumbup
Stephanie Dang
By: 'Gabrielle'
Jun 14,2016
14 people found
this helpful
Stephanie's help was invaluable during the recent purchase of our property. We encountered a few issues during the conveyancing (not to do with Franklyn James) and the process was quite lengthy but Stephanie was always very proactive in chasing things up and keeping us up-to-date. I would definitely recommend Stephanie....
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Comment on agent fees
N/A
Was this helpful? Yes
Apr 15,2016
Minithumbup
Stephanie Dang
By: 'Paul'
Apr 15,2016
14 people found
this helpful
Stephanie was excellent in keeping me updated and staying in touch with all parties to ensure the sale went through as quickly and easily as possible. A pleasure to deal with....
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Comment on agent fees
I was less keen on the retainer deposit that has to be paid when an offer is accepted as this isn't normal practice. I understand the logic that it helps ensure both parties are committed to the transaction, but feel in that vein, if one party pulls out of the sale then some or all of the deposit should go to the party that lost out.
Was this helpful? Yes
Apr 08,2016
Minithumbup
Kate Barton
By: 'Paul'
Apr 08,2016
15 people found
this helpful
Extremely helpful throughout whole process, including key handover once completed. Would recommend to anyone brenting a property. Landlord also very complimentary....
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Comment on agent fees
Reasonable
Was this helpful? Yes
Apr 08,2016
Minithumbup
Kate Barton
By: 'LL'
Apr 08,2016
15 people found
this helpful
Kate has been kind and helpful. She has been responsive when we have messaged her. Thank you for your help....
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Comment on agent fees
We did find that the agency fees at Franklyn James were high but there was a correspondingly large amount of paperwork and admin involved in securing the tenancy.
Was this helpful? Yes
Apr 05,2016
Minithumbup
By: 'Catherine'
Apr 05,2016
16 people found
this helpful
The service I received from Adrian Burch at Franklyn James has been excellent. He has always been prompt in his responses and kept me up to date with all stages of the sale. I have felt comfortable to seek his advice which I have found to be very supportive. His professional approach meant the sale went through in time for the deadline and made the whole experience less stressful for me....
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Comment on agent fees
I negotiated fees with the Agent, which I felt was fair
Was this helpful? Yes
Apr 04,2016
Minithumbup
Kate Barton
By: 'Leonardo'
Apr 04,2016
17 people found
this helpful
exelente service with great dedication and patience . dedicated and practical employees. I was very well attended and most of the time with quick solutions to speed the process....
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Comment on agent fees
Good
Was this helpful? Yes
Mar 18,2016
Minithumbup
Stephanie Dang
By: 'Moon AC Ltd'
Mar 18,2016
34 people found
this helpful
Stephanie and Chris Dunphy worked hard to sell my property which reached an agreed offer just before Christmas after Chris spent an hour with buyers walking around Deptford (as the buyers were new to the area). Stephanie then worked hard with the buyers solicitors, which were not easy to work with for anyone involved, but she did, and the sale completed in March. Franklyn James is a good trusted & professional new agent in Blackheath/Deptford area....
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Comment on agent fees
I hope they retain their pragmatic approach that works for seller and agent.
Was this helpful? Yes
Areas covered
  • SE10
  • SE3
  • SE8
  • SE13
  • SE14
  • SE4
  • SE12
  • SE7
  • SE16
  • SE9
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,100
  • Max: £585,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
5 0 12 1 13 0 7 0 0 0
Sophia Lee Sophia Lee
Branch Administrator
1 reviews

About Sophia Sophia studied Fashion Promotion and worked in PR before moving into the property sector in early 2016. She adores architecture and interior design and while growing up she spent many hours watching p View full profile
Philip Dockerill Philip Dockerill
Branch Manager
12 reviews

About Philip Philip has been working in property since 1998 after gaining a degree in Business Studies and Geography. Over the years he has built up a wealth of experience in all aspects of estate agency and he ta View full profile
Mark Kimber Mark Kimber
Senior Sales Negotiator
29 reviews

About Mark Mark's experience in the property sector began in 1996. Since then he has dealt with every imaginable sales scenario, climbed the professional ladder and run offices in South West and East London. Mar View full profile
Sandy Chatterjee Sandy Chatterjee
Managing Director
0 reviews

About Sandy Sandy Chatterjee MARLA After graduating in Economics, Sandy began a career in banking and was head-hunted to run a financial services team. He subsequently turned his attention to the Docklands pro View full profile
Kate Barton Kate Barton
Lettings Negotiator
11 reviews

About Kate Kate grew up in rural Suffolk before moving to London. She started out in estate agency in early 2015 after having worked in hospitality and events management. Kate has a degree in Nutrition and Human View full profile
Talal Qassem Talal Qassem
Sales and Lettings Negotiator
0 reviews

About Talal No description set View full profile

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Last updated at 11:31 AM 27/10/2015 by allAgents

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Last updated at 11:31 AM 27/10/2015 by allAgents

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