• Staff picture
    Sandy
We believe in being Frank. That means straight-talking, honesty, and doing ordinary things extraordinarily well. Phone calls promptly returned. Turning up on time. Doing the paperwork. Being polite and friendly. And while our team are enthusiastic, energetic and empowered to make things happen, they know that dishonesty - such as inflating an asking price to secure an instruction - simply won't be tolerated. It's not fancy. It's just frank.
Franklyn James

4-6 Blackheath Hill Blackheath, London
Greater London
SE10 8DE

020 3370 2222
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Properties for Sale
Properties to Rent

“Responsive and helpful...”

Jul 30,2018
Minithumbup
Mark
By: 'Puneet Singh'
Jul 30,2018
0 people found
this helpful
This was my first time searching for a house in London and Mark was extremely friendly, took time out to explain me the details, and guided me throughout the process. Overall, a very professional experience....
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“Mark was extremely helpful throughout the whole process; he is very approachable and professional....”

Jul 25,2018
Minithumbup
By: 'Katherine O'
Jul 25,2018
0 people found
this helpful
Mark was extremely helpful throughout the whole moving process; he is very approachable and professional at all times, making the process run as smoothly as was possible....
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“Mark was extremely helpful throughout the whole process; he is very approachable and professional....”

Jul 25,2018
Minithumbup
By: 'Katherine O'
Jul 25,2018
0 people found
this helpful
Mark was extremely helpful throughout the whole moving process; he is very approachable and professional at all times, making the process run as smoothly as was possible....
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Was this helpful? Yes

“Very Helpful!...”

Jul 02,2018
Minithumbup
By: 'Jake'
Jul 02,2018
1 people found
this helpful
Mark Young was really helpful in showing us a range of suitable flats based on our rather vague needs. Would definitely recommend him to anybody looking to rent in this area! I cannot thank him enough and I know have an idea of the properties ...
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Comment on agent fees
I did not move in the end.
Was this helpful? Yes

“Quick and stress-free process...”

Jun 17,2018
Minithumbup
Mark
By: 'Dupe78'
Jun 17,2018
0 people found
this helpful
Process was quick and relatively stress-free. Mark was helpful and accommodating of my requirements. Also had great support from the rest of the team - Hilary has been amazing!...
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Comment on agent fees
Fees are excessive. I appreciate this is the case for most agents in London but they are excessive and I think they would struggle to justify fees relative to services provided.
Was this helpful? Yes

“Mark Young Review...”

Apr 30,2018
Minithumbup
By: 'Josh'
Apr 30,2018
0 people found
this helpful
Mark did a great job of arranging our viewing, showing us the property and answering all of our follow-up questions. Mark was very quick to respond to email, which was greatly appreciated....
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“Friendly, honest and helpful throughout...”

Apr 10,2018
Minithumbup
Mark
By: 'Jack A'Bear'
Apr 10,2018
0 people found
this helpful
After providing Mark a brief criteria over the phone he scheduled viewings for that afternoon and even stayed late for me to attend after finishing work. Mark had listened attentively and clearly knew his market as all properties I viewed had potential and I made ...
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Was this helpful? Yes

“Really nice chap. Found us the house we'd been searching for straight away...”

Mar 21,2018
Minithumbup
Mark
By: 'Jack Payne'
Mar 21,2018
0 people found
this helpful
Mark was the first agent we saw. We described our rough tick-list of what we wanted, where how much we wanted to pay etc. As it transpired, the perfect house came onto the market in that evening and Mark knew it would be right for ...
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Comment on agent fees
Transparent on the fees from the start. Total cost was as expected for a house move
Was this helpful? Yes
By: Miguel Salinero Barbolla
Jun 13, 2018
View all comments (1)
My experience with Franklyn James and more specifically with Mark Kimber has been very positive. His understanding of my needs and requirements perfectly matched with the buyer's profile. Mark displayed great knowledge on the market and all the aspects surrounded by selling process. Also, he communicates very clearly so one knows exactly where we are in the process. Highly recommended for any buyer or seller who want to make of their project a successful one. ...
Dec 15,2017
Minithumbup
Mark
By: 'Piergiorgio'
Dec 15,2017
0 people found
this helpful
Mark and Philip helped me in the renting process from start to the end in an extremely professional way; their approach is proactive and you can feel from the beginning how professional they are and how much they care about their clients. Constant communication, associated ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 29,2017
Minithumbup
Mark
By: 'William Bateman'
Nov 29,2017
0 people found
this helpful
Mark was an extremely helpful in the buying of our first property. Friendly, informative, always available and quickly responsive to help us through the process every step of the way. I would thoroughly recommend his services as an estate agent. Thanks Mark!...
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Was this helpful? Yes
Nov 21,2017
Minithumbup
Mark
By: 'Sofia Thomas'
Nov 21,2017
0 people found
this helpful
Mark is fantastic estate agent and negotiator. From the moment the property went on the market he provided excellent service. Mark's ability to read people and the market meant he was able to get the right people in to view the property and achieve ...
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Comment on agent fees
Good
Was this helpful? Yes
Nov 02,2017
Minithumbup
Mark
By: 'Amy Davies'
Nov 02,2017
1 people found
this helpful
As a first time buyer, Franklyn James and in particular Mark Kimber was extremely helpful with the entire process. Mark was friendly, easy to contact, always on hand to give useful advice and I'd recommend him and his services in future. I experienced a ...
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Was this helpful? Yes
Oct 01,2017
Minithumbup
Mark
By: 'Matthew'
Oct 01,2017
0 people found
this helpful
Mark's service was excellent. He was responsive, knowledgeable and very helpful in resolving last minute issues in order to ensure completion occurred smoothly and on schedule. I would definitely recommend the services of Mark and Franklyn James....
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Comment on agent fees
N/A
Was this helpful? Yes
Sep 05,2017
Minithumbup
By: 'Rachel'
Sep 05,2017
0 people found
this helpful
We were very impressed with Franklyn James, in particular Philip Dockerill. We felt Philip genuinely cared, and that practically he could handle the high stress of certain elements of our move. He managed complicated negotiations, questions and problems throughout the sale with calm, professionalism and ...
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Comment on agent fees
Very reasonable, fairly and competitively priced.
Was this helpful? Yes
Aug 23,2017
Minithumbup
Mark
By: 'Sheila'
Aug 23,2017
0 people found
this helpful
Mark and his colleagues are excellent. My husband and I bought our property through Mark and he helped us find the tenants within a week! We have dealt with different estate agencies previously, and I have to say Frankly James are the best! They proactively ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
Aug 23,2017
Minithumbup
Mark
By: 'J Jibb'
Aug 23,2017
0 people found
this helpful
I have been completely thrilled with the service that Mark has provided. He handled all negotiations with such professionalism and was able to secure a fantastic price in a very uneasy market. Mark's ability to read people meant that all appropriate leads were followed up ...
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Comment on agent fees
Excellent fees for an excellent service
Was this helpful? Yes
Aug 22,2017
Minithumbup
Mark
By: 'Dealdigger'
Aug 22,2017
1 people found
this helpful
Mark was very helpful and prompt with helping me on renting a flat. He was very proactive and performed a very professional liasion between myself and the landlord. The process was very straight forward, professional and hassle free....
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Was this helpful? Yes
Aug 18,2017
Minithumbup
By: 'Robert Russell'
Aug 18,2017
0 people found
this helpful
It was a pleasant surprise to find Philip after the poor treatment that I'd had from my first estate agents. Phillip's interest in the house, experience and knowledge of the area led to a sale agreement after only a few weeks of asking him to ...
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Comment on agent fees
Joint agency agreement fees were fair.
Was this helpful? Yes
Jun 07,2017
Minithumbup
By: 'The Fédias'
Jun 07,2017
0 people found
this helpful
Kate from Franklyn James was excellent to work with. This being our first home, she supported us throughout the process and kept us updated regularly. I would wholeheartedly recommend Kate & Franklyn James, friendly, caring, considerate and professional....
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Was this helpful? Yes
Jun 07,2017
Minithumbup
Mark
By: 'Dr Sasha Mitrofanov'
Jun 07,2017
0 people found
this helpful
We are very grateful for service provided by Mark and Phil from Blackheath office. With our property being unusually large for the area, it was a challenging task to rent it out, but Franklyn James found us tenants in less than 2 months (and that was ...
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Was this helpful? Yes
May 24,2017
Minithumbup
Mark
By: 'Ms Guo'
May 24,2017
0 people found
this helpful
Franklyn James was both my letting agent and estate agent when I decided to sell the flat. Mark Kimber and Philip Dockerill have provided absolutely outstanding services to me, I can honestly say there is no better agent than Franklyn James in London! Mark found ...
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Comment on agent fees
Superb value
Was this helpful? Yes
Apr 28,2017
Minithumbup
Mark
By: 'Luciana'
Apr 28,2017
0 people found
this helpful
Mark was very helpful since the beginning. He showed good will and was always available when we had doubts. He was also helpful with the reference process....
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Was this helpful? Yes
Mar 24,2017
Minithumbup
By: 'Gerry & Charles'
Mar 24,2017
2 people found
this helpful
We used Franklyn James for our house sale. As an estate shdnts they were so helpful, reliable, professional. Nothing was too much trouble.pictures of our home were fabulous. We dealt with Phil Dockerill & Stephanie Dang. Both were fabulous. We were kept updated throughout ...
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Comment on agent fees
Fee was good
Was this helpful? Yes
Mar 07,2017
Minithumbup
By: 'A. K.'
Mar 07,2017
1 people found
this helpful
I placed my flat for sale with Franklyn James, in a difficult market - and from the beginning the staff were friendly, professional , knowledgeable and beyond helpful. Before I had even signed up with them, Philip Dockerill helped me find tradesmen to do some repairs ...
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Comment on agent fees
Their quoted fees are very reasonable
Was this helpful? Yes
Feb 21,2017
Minithumbup
Mark
By: 'Rachel'
Feb 21,2017
0 people found
this helpful
Highly professional, excellent communication throughout the whole process of selling my property and have no hesitation in recommending the services of Franklyn&james....
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Comment on agent fees
Superb value!
Was this helpful? Yes
Feb 20,2017
Minithumbup
By: 'Charles Se3'
Feb 20,2017
0 people found
this helpful
As a purchaser, dealing with Mark as a vendor's agent, I found him to be efficient, courteous and straightforward. A pleasure to have had dealings with him....
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Was this helpful? Yes
Feb 01,2017
Minithumbup
By: 'CP'
Feb 01,2017
0 people found
this helpful
Kate Barton did a fantastic job at helping me to find the right tenants for my home. She gave me great confidence in her ability and expertise, and had a good idea of the family I was ideally looking to rent to. Both Kate and ...
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Comment on agent fees
The fees were originally quite a bit higher than the other agencies I was looking into, but they thankfully reduced them to the same as their competitors and were thereafter a very reasonable rate.
Was this helpful? Yes
Dec 20,2016
Minithumbup
By: 'Derek M'
Dec 20,2016
0 people found
this helpful
Kate was fantastic, found us the perfect property for our location/budget/requirements. She very clearly (and honestly) explained all of the fees we would be paying, and when we need to pay them as well as how the process was going. She was extremely ...
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Comment on agent fees
The fees were what we expected, on par with normal London rates.
Was this helpful? Yes
Nov 15,2016
Minithumbup
Mark
By: 'Veronica Murrighile'
Nov 15,2016
0 people found
this helpful
We just rented the property in fingal street, Greenwich,London and Mark Kimber was really helpful with everything, really capable in showing us the house properly and when we decided to take the flat, always available at any time for all our queries ! Also a ...
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Was this helpful? Yes
Oct 18,2016
Minithumbup
By: 'YW'
Oct 18,2016
17 people found
this helpful
As someone who was letting out their property to tenants for the first time, I was looking for an agent that would make the entire process as smooth as possible. I can confidently say that from the first meeting with Franklyn James, they stood out ...
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Was this helpful? Yes
Areas covered
  • SE10
  • SE3
  • SE8
  • SE13
  • SE14
  • SE4
  • SE12
  • SE7
  • SE16
  • SE9
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 84% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £2,100
  • Max: £585,000

Letting
  • Min: £0
  • Max: £0

ARLA TPOS TDS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
6 0 20 1 14 0 10 0 0 0
Staff picture Sandy
(1)

Fees

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Complaints Procedure

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Last updated at 11:31 AM 27/10/2015 by allAgents

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Branch - Blackheath, London, SE10

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