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    Jazmin Stones
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Frank Innes

968 Woodborough Road Mapperley, Nottingham
Nottinghamshire
NG3 5QS

0115 971 3257

Jun 29,2016
Minithumbdown
By:
Jun 29,2016
0 people found
this helpful
I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay £90 for a service I did not ask for, I did not pay it as I did not agree wi...
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What agent could do to change your mind?
BAD
Comment on agent fees
BAD
Was this helpful? Yes
Feb 19,2016
Minithumbdown
By:
Feb 19,2016
1 people found
this helpful
Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont care. Just want money. Now I've moved out they saying I.owe rent and have taken kitchen cuoboards out????!!! Just making it up... Won't get back to me about my deposit. Sent numerous emails.. Calls et...
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Comment on agent fees
Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!
Was this helpful? Yes
Jul 13,2015
Minithumbup
By:
Jul 13,2015
0 people found
this helpful
What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge international move. Nothing was too much trouble for Jazmin and she accommodated all of my requirements with a very positive and friendly approach, getting myself and my pets safely into this beautiful cottage and back home! A heartfelt thank you Jazmin for making that ...
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Was this helpful? Yes
Jul 08,2015
Minithumbdown
By:
Jul 08,2015
2 people found
this helpful
This agent has failed to sell my house. Only 3 viewings in 6 months. Failed to repeatedly follow my instructions. Failed to accompany viewings even tho this was one of my explicit instructions. Failed to answer calls - on one day alone I tried calling 11 times but no-one ever picked up. Fail to return messages. The Mapperley sales manager said she never received my messages, despite my confirming that my messages had been passed on by the Nottingham City centre branch. Fail to pass on detaile...
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What agent could do to change your mind?
Definitely should be no sale, no fee!
Comment on agent fees
Definitely should be no sale, no fee!
Was this helpful? Yes
Sep 23,2013
Minithumbdown
By:
Sep 23,2013
1 people found
this helpful
AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually the items WERE present but in other rooms! When my tenant returned the house keys to the office at the end of their tenancy, the office was burgled & Frank Innes BILLED THE TENANTS for t...
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Was this helpful? Yes
Sep 11,2012
Minithumbdown
By:
Sep 11,2012
3 people found
this helpful
Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals dealing with my home, none of whom seem able to deal with any arising issues I am still awaiting a response to a product recall request I sent them in January of this year!!! I have never had any feedback from any inspections and although my agreement with t...
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What agent could do to change your mind?
Everything that they had promised in their sales pitch, none of which had happened.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £280,000
  • Max: £280,000

Letting
  • Min: £0
  • Max: £0



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Jon Staley - upload your photo Jon Staley
3 reviews

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Adam Scott - upload your photo Adam Scott
1 reviews

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Karen Gillott - upload your photo Karen Gillott
1 reviews

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Jack  - upload your photo Jack
1 reviews

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Jazmin Stones - upload your photo Jazmin Stones
1 reviews

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