Frank Innes - Branch, Nottingham, NG3

6 reviews 1.7/5 rating

75% valuation accuracy
17% recommend
50% fee satisfaction

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Jon Staley
Adam Scott
Karen Gillott
Jack
Jazmin Stones

No description available.

Frank Innes

968 Woodborough Road Mapperley, Nottingham
Nottinghamshire
NG3 5QS

0115 971 3257

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Properties for rent

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Customer Reviews

Showing 1-6 of 6

1 Star Review

Jun 29,2016

By: 'lauren lonsdale'

Jun 29,2016

Services: Lettings (as a Landlord)
Rent PCM: £675
Would you recommend?: No
Postcode: ng44

Lettings (as a Landlord)
Rent PCM: £675
Postcode: ng44

0 people found
this helpful

I ad a house available for to let so instructed Frank Innes to find a tenant for me, the initial contact in finding the tenant was overall good, however two weeks after the tenancy ad started, still did not receive any of my payment, after a telephone conversation I had to wait till the end of the month to get payment from them, which took a total of 19 days, then I received a very rude phone call, asking me to pay £90 for a service I did not ask for, I did not pay it as I did not agree wi...
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What agent could do to change your mind?

BAD

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Comment on agent fees

BAD

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1 Star Review

Feb 19,2016

By: 'Sarabo'

Feb 19,2016

Services: Lettings (as a Tenant)
Rent PCM: £450
Would you recommend?: No
Postcode: NG

Lettings (as a Tenant)
Rent PCM: £450
Postcode: NG

2 people found
this helpful

Moved in 2013. House with water in celler. Another year later more damp n.mould. Wallpaper peeling off.rising damp. They did nothing. Then put a sewage pipe in my front room to the celler to get air to it. Total joke. They never answer emails or calls. Was living in damp n mould 2 years. They dont care. Just want money. Now I've moved out they saying I.owe rent and have taken kitchen cuoboards out????!!! Just making it up... Won't get back to me about my deposit. Sent numerous emails.. Calls et...
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Comment on agent fees

Fees are a joke. Paying ‚£120 for something they print off the Internet. Total disgrace!

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2 people found
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5 Star Review

Jul 13,2015

Jazmin Stones

By: 'K. Talbot'

Jul 13,2015

Services: Lettings (as a Tenant)
Rent PCM: £650
Would you recommend?: Yes
Postcode: NG15

Lettings (as a Tenant)
Rent PCM: £650
Postcode: NG15

0 people found
this helpful

What a total pleasure it was (and is) dealing with Jazmin. I rented this property at distance, with my best friend looking at the property in my absence, and this agent made it so easy for me, as I was already dealing with a huge international move. Nothing was too much trouble for Jazmin and she accommodated all of my requirements with a very positive and friendly approach, getting myself and my pets safely into this beautiful cottage and back home! A heartfelt thank you Jazmin for making that ...
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1 Star Review

Jul 08,2015

Karen Gillott

Jack

By: 'Catherine'

Jul 08,2015

Services: Sales (as a Vendor)
Sold price: £280000
Would you recommend?: No
Postcode: NG3

Sales (as a Vendor)
Sold price: £280000
Postcode: NG3

2 people found
this helpful

This agent has failed to sell my house. Only 3 viewings in 6 months. Failed to repeatedly follow my instructions. Failed to accompany viewings even tho this was one of my explicit instructions. Failed to answer calls - on one day alone I tried calling 11 times but no-one ever picked up. Fail to return messages. The Mapperley sales manager said she never received my messages, despite my confirming that my messages had been passed on by the Nottingham City centre branch. Fail to pass on detaile...
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What agent could do to change your mind?

Definitely should be no sale, no fee!

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Comment on agent fees

Definitely should be no sale, no fee!

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2 people found
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1 Star Review

Sep 23,2013

Adam Scott

By: 'Purdy'

Sep 23,2013

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: NG3

Lettings (as a Landlord)
Postcode: NG3

1 people found
this helpful

AWFUL LETTING AGENT! Lied to both myself & tenant a number of times. Awful at returning my phone calls. Terrible at communicating information to & from myself & the tenant. Lost inventory. Attempted to bill my tenants when they moved out because "items were not present" when actually the items WERE present but in other rooms! When my tenant returned the house keys to the office at the end of their tenancy, the office was burgled & Frank Innes BILLED THE TENANTS for t...
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1 Star Review

Sep 11,2012

By: 'Anonymous'

Sep 11,2012

Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:

Lettings (as a Landlord)
Postcode:

3 people found
this helpful

Due to work I had to move and wanted a letting agent who would handle everything and keep me fully informed, this was the exact sales pitch that I was given. Since said sales pitch 18 months ago I have had three or four different individuals dealing with my home, none of whom seem able to deal with any arising issues I am still awaiting a response to a product recall request I sent them in January of this year!!! I have never had any feedback from any inspections and although my agreement with t...
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What agent could do to change your mind?

Everything that they had promised in their sales pitch, none of which had happened.

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3 people found
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Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

50% customers were satisfied with fees 75% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £280,000
Max: £280,000

Letting

Min: £0
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	3	1	1	0	1	0	0	0	0

Jon Staley
3 reviews

About Jon No description set View full profile

Adam Scott
1 reviews

About Adam No description set View full profile

Karen Gillott
1 reviews

About Karen No description set View full profile

Jack
1 reviews

About Jack No description set View full profile

Jazmin Stones
1 reviews

About Jazmin No description set View full profile

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Fees

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Complaints Procedure

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Awards won by Frank Innes, Nottingham NG3 5QS

Branch rankings

Overall

#6868 out of 26318 branches in the UK
#5 out of 23 in Best Frank Innes Branches

Estate Agents Rankings

#5 out of 12 estate agents in NG3
#33 out of 175 estate agents in Nottingham
#3 out of 10 estate agents in Mapperley

Letting Agents Rankings

#4 out of 12 letting agents in NG3
#32 out of 175 letting agents in Nottingham
#4 out of 10 letting agents in Mapperley

Frank Innes - Branch, Nottingham, NG3

What agent could do to change your mind?

Attached Files

Comment on agent fees

Comment on agent fees

What agent could do to change your mind?

Attached Files

Comment on agent fees

What agent could do to change your mind?

Attached Files