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    Genette Dunkley
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    Jon Staley
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    Clare Sheffield
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    Andrew Lockley
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    Zoe Kucharski
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    Kirsty Powers
No description available.
Frank Innes

4 Market Street Mansfield
Nottinghamshire
NG18 1JQ

01623 594605

Jun 11,2015
Minithumbdown
By:
Jun 11,2015
0 people found
this helpful
On our initial letting we were happy with the service given. When Kirsty Powers went on maternity leave things began to deteriorate. Messages left unanswered, denial of receipt of complaint emails, constant excuses about the I.T. systems failing. One example of the dilatory attention: Innes organised a gas safety check and didn't bother to tell us their engineer had disconnected the gas fire because he had failed to obtain the user manual (left with tenants) which was very readily available on t...
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What agent could do to change your mind?
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
Comment on agent fees
We agreed the initial fees so have got to accept that was a contract. However, now that we have changed agents and are getting a first class service for significantly less fees, we feel, in retrospect that the fees charged were too high even moreso when taking into account the terrible service.
Was this helpful? Yes
May 05,2015
Minithumbdown
By:
May 05,2015
0 people found
this helpful
Im absolutly disgusted that i went to veiw a property was told some one would be there to meet me .. this did not happen to walk in on at my apppintment time to some one else viewing the property ... while in the property i left a message to say i wanted the property ..this was done on a saturday and due to being a bank holiday offices were closed .. i left message on answer box ..went to the agent tuesday as it had been bank holiday to be told some one had rang up ...and the property was gone ....
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What agent could do to change your mind?
Agents should listen to message box before answering calls to prevent ignorance like accured .
Was this helpful? Yes
Mar 08,2015
Minithumbdown
By:
Mar 08,2015
1 people found
this helpful
This is the second property we have rented from Frank Innes, we didn't have too many problem with the first house so stuck with them when we were told our previous landlord wanted to sell. The property we're currently in when we viewed it seemed fine so we went for it. On receiving the keys in November 2014 for the house we walked in to a kitchen with bare brick walls as the landlord had pulled the plaster off in an attempt to deal with damp we were not aware off. It soon became clear that ever...
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What agent could do to change your mind?
It cost us aroound ‚£1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Comment on agent fees
It cost us aroound ‚£1,700 to move in to this property! It\'s disgusting that they\'re happy to take your money and allow you to move your family in to a property with extensive damp and mould!
Was this helpful? Yes
Feb 18,2015
Minithumbdown
By:
Feb 18,2015
2 people found
this helpful
I have very bad experience with Frank Innes letting Mansfield office from the day one I move in the property. I found, They are worst lettings in my last five years of UK stay. Issues 1. Rent Agreement was prepared with wrong rent amount and was not amended even after I moved out. 2. They charge more but no service provided 3. I am not getting any update on my deposit and over paid rent repay even after moved out before a week. Whenever I contact they come out with different answer each t...
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Comment on agent fees
Charges are very high. I paid ‚£390 as admin fee
Was this helpful? Yes
Jul 14,2014
Minithumbdown
By:
Jul 14,2014
0 people found
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax so I did these myself. If I went to them with any query they just contacted the landlord (so what exactly what she paying for?) and in the end she and I just did everything between us. Final straw - moving out check, all AOK and the lan...
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Was this helpful? Yes
Apr 05,2013
Minithumbdown
By:
Apr 05,2013
0 people found
this helpful
They kindly arranged a viewing for us. As they offered a weekday, my husband took a day off. A few hours before the viewing (at appr. 11 am) they called me to cancel it as the current tenant decided not to move for one more month (or maybe longer) My questions: 1. If they don\'t know for sure whether a flat is available or not, why do they arrange viewing? 2. Why could not they inform us sooner to give us a chance to cancel the day-off? (We fixed the appointment 4 days prior that) 3....
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Was this helpful? Yes
Jul 20,2012
Minithumbdown
By:
Jul 20,2012
6 people found
this helpful
We have been renting a property through Frank Innes for 3 years. In hindsight, we should have known from the start that it was not going to be a good working relationship. In the beginning, we were trying to obtain information regarding the property and the staff at the agency were not forthcoming. This was in respect to issues as simple as plumbing points for washing machines and council tax bands. Eventually after a number of emails and a final, very irritated one we received a surly response ...
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What agent could do to change your mind?
There is nothing that this agent could do to ever make me reconsider.
Was this helpful? Yes
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Genette Dunkley - upload your photo Genette Dunkley
1 reviews

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Jon Staley - upload your photo Jon Staley
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Clare Sheffield - upload your photo Clare Sheffield
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Andrew Lockley - upload your photo Andrew Lockley
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Zoe Kucharski - upload your photo Zoe Kucharski
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Kirsty Powers - upload your photo Kirsty Powers
1 reviews

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