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Frank Innes

33 Wheeler Gate City Centre, Nottingham
Nottinghamshire
NG1 2NA

0115 971 3255

Oct 26,2016
Minithumbdown
By:
Oct 26,2016
0 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call me back the same day to arrange. He didn't, when I then complained the branch said they had no record of my inquiry! I explained the situation that they had already contacted me, apologies were made and a call was promised again. I then received an email stating the number ...
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Was this helpful? Yes
Sep 07,2016
Minithumbdown
By:
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
Was this helpful? Yes
Dec 10,2014
Minithumbdown
By:
Dec 10,2014
0 people found
this helpful
Worst company I have ever had to deal with, full stop. I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel and confirmed that they would sort out refunding the hotel for me. Five months later I still haven't received a refund. The branch manager is rude and patronising, as mentioned by some other reviews on this site. I have had a whole list of issues with the flat which could have been s...
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What agent could do to change your mind?
Actually replied to emails or phonecalls. Delivered on what they promised.
Was this helpful? Yes
Dec 01,2014
Minithumbdown
By:
Dec 01,2014
0 people found
this helpful
I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes. I paid rent on a property until the 10th of November 2014. As a gesture of good will I vacated the property early - on the 26th October so they could get a new tenant moved in. I was told I would receive a refund of the rent I had paid. Today is the 27th November & I am still waiting for this refund. I have had numerous emails to Kate Pither from Frank Innes but now she is total...
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What agent could do to change your mind?
Communicate with their tenants Dont steal money be better at their job
Comment on agent fees
Im not sure what the fees are for - the agent doesnt seem to do anything
Was this helpful? Yes
Oct 23,2014
Minithumbdown
By:
Oct 23,2014
0 people found
this helpful
I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt even start with the cleaning process!!! I had nowhere to stay i moved to 4 different hotels due to the full bookings and all they say is 'Im sure the city center has places to stay'. when i asked when will i get it the reply was ' i cant give you a precise da...
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What agent could do to change your mind?
the best thing they can do is to close the office.
Was this helpful? Yes
Aug 29,2014
Minithumbdown
By:
Aug 29,2014
2 people found
this helpful
Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar to post by people whose first priority seemed to be just to get rid of her as soon as possible, and the many promises to get back to us have not once been kept. Staff are either indifferent, incompetent or both. We are leaving and not soon...
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What agent could do to change your mind?
This agent could be improved by firing all of their staff and replacing them with pencil sharpeners, which are at least occasionally useful, whereas the strategically shaved monkeys they currently employ are not.
Was this helpful? Yes
Jun 17,2014
Minithumbdown
By:
Jun 17,2014
0 people found
this helpful
Over the one year I've been a tenant with frank innes I've had nothing but problems. Firstly only a month after moving in my shower broke and they took 3 weeks to fix it. They didn't have a problem with this because apparently a having a bath to use instead is enough. I wrote a formal complaint about the way this was handled and no one even bothered to respond to that. This is. Long list of things never bothered to be fixed. The car park gate is constantly broken such that I found someone going ...
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What agent could do to change your mind?
Employ a single person who can actually do their job.
Was this helpful? Yes
May 13,2014
Minithumbdown
By:
May 13,2014
1 people found
this helpful
the worst estate agent I have ever come across, no manor and no moral values, they don\'t return your emails or phone calls. and incompetent. STAY AWAY. Harry...
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Was this helpful? Yes
May 29,2013
Minithumbdown
By:
May 29,2013
0 people found
this helpful
Very helpful initially (as letting agents always are prior to moving in). As soon as something goes wrong they are highly unhelpful, Manager Matthew was possibly the rudest person I have encountered in a letting agent, extremely patronising and didn\'t know what he was doing at all....
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What agent could do to change your mind?
Would NEVER use again.
Was this helpful? Yes
Feb 27,2013
Minithumbdown
By:
Feb 27,2013
0 people found
this helpful
Our experience with Frank Innes started well, when they wanted our custom but as soon as we came to move into the flat, noone wanted to know. The flat had been described to us as a 2 bedroom flat which was fully furnished, however when we moved in there was one bedroom with a brand new bed, which we had requested upon viewing as a child had previously occupied the second room. We also moved in to a huge pasting table taking up the space in the second \'bedroom\' which we had to find storage for ...
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What agent could do to change your mind?
Coninued customer service after the commission had been colected!
Was this helpful? Yes
Feb 05,2012
Minithumbdown
By:
Feb 05,2012
4 people found
this helpful
omg i cant believe others have been having the same problems, ive been waiting for my oven to be fixed over heats, washing machine leaks, and heating prog fixed, all been months i call in the repairs and they DONT get fixed, i took it further and got served my notice by the landlord so instead of doing the repairs he served me my notice!!!!!!!!!!!!!! My next door neighbour has wrote complaint after complaint and they have ignored e-mails, our hands are tied becasue its a short-term tenancy nothi...
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Was this helpful? Yes
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Jon Staley - upload your photo Jon Staley
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Matthew  - upload your photo Matthew
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Kate Pither - upload your photo Kate Pither
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Matt Timson - upload your photo Matt Timson
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