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Frank Innes

33 Wheeler Gate City Centre, Nottingham
Nottinghamshire
NG1 2NA

0115 971 3255
Website not available

Properties for Sale
Properties to Rent

“Service received...”

Nov 19,2018
Minithumbup
By: 'Kelly Ashurst'
Nov 19,2018
0 people found
this helpful
I could not ask for a better person to deal with so relaxed with Kelly much better than I have ever felt when visiting an Estate Agent....
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Comment on agent fees
Extremely good
Was this helpful? Yes
Jan 08,2018
Minithumbdown
By: 'Ollie'
Jan 08,2018
0 people found
this helpful
Service can be described in one word. Abysmal, run by kids as a plaything. If you want to trust your sale to professionals look elsewhere!...
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Comment on agent fees
N/A
Was this helpful? Yes
By: marie patrick
May 28, 2018
View all comments (1)
I totally agree with previous comments. Young kids who haven't got a clue.... Stay away useless. ...
Oct 18,2017
Minithumbdown
By: 'Ruth'
Oct 18,2017
2 people found
this helpful
Absolutely worse than useless - and this is not an exaggeration. Terrible to try to contact, enormous fees for just about anything that they can get away with, and chirpy-but-useless staff. Impossible for any repairs to be made to the property and terribly, terribly managed. ...
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Comment on agent fees
Huge fees for everything that they can think of: moving in, moving out, any amendments to the contract
Was this helpful? Yes
Sep 22,2017
Minithumbdown
By: 'Kym'
Sep 22,2017
1 people found
this helpful
High fees, terrible service from start to finish. Basically get you in a strong hold over their fees and promise you they have better contracts and service than any other letting agent but it's simply not true. Poor property management for any issues with the ...
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Comment on agent fees
Very high
Was this helpful? Yes
Oct 26,2016
Minithumbdown
By: 'Diabolical service!'
Oct 26,2016
3 people found
this helpful
I called this branch to arrange a viewing of a property, I was told I would get a call back - this I did but a viewing was still not arranged due to miscommunication between the branch staff. Tom called and said he would call ...
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Was this helpful? Yes
Sep 07,2016
Minithumbdown
By: 'ZOFLIC'
Sep 07,2016
0 people found
this helpful
AVOID!! Couldn't organise a bean feast in a bean factory. Have not carried out what was promised. Constantly chasing with no rerurn calls. NIGHTMARE....
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Comment on agent fees
Well. I'm tied for 3 months. That shuts me out of the market until next year. I lose my retirement home near my family. Upset ++
Was this helpful? Yes
Dec 10,2014
Minithumbdown
By: 'angrytenant'
Dec 10,2014
0 people found
this helpful
Worst company I have ever had to deal with, full stop. I had a water leak within weeks of moving into the flat so went down to the office and 5 hours later they told me it was fine for me to stop in a hotel ...
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What agent could do to change your mind?
Actually replied to emails or phonecalls. Delivered on what they promised.
Attached Files
Was this helpful? Yes
Dec 01,2014
Minithumbdown
By: 'Paul Foulder'
Dec 01,2014
1 people found
this helpful
I originally rented this property from NEST Lettings, but unfortunately they got taken over by Frank Innes. I paid rent on a property until the 10th of November 2014. As a gesture of good will I vacated the property early - on the 26th October so ...
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What agent could do to change your mind?
Communicate with their tenants Dont steal money be better at their job
Attached Files
Comment on agent fees
Im not sure what the fees are for - the agent doesnt seem to do anything
Was this helpful? Yes
Oct 23,2014
Minithumbdown
By: 'annoyed tenant'
Oct 23,2014
0 people found
this helpful
I viewed the apartment, it was very dirty from the previous tenants, they said they will clean and change the carpets and furniture and that i will get the apartment after 2 weeks- after 2 weeks I go to take the keys they tell me they didnt ...
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What agent could do to change your mind?
the best thing they can do is to close the office.
Attached Files
Was this helpful? Yes
Aug 29,2014
Minithumbdown
By: 'Fed up with Frank Innes'
Aug 29,2014
3 people found
this helpful
Awful, just awful. So awful that it's hard to know where begin. Every repair we've needed has either taken months or just been ignored. My wife has called them every week for five months asking about these outstanding matters - and been passed from pillar ...
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What agent could do to change your mind?
This agent could be improved by firing all of their staff and replacing them with pencil sharpeners, which are at least occasionally useful, whereas the strategically shaved monkeys they currently employ are not.
Attached Files
Was this helpful? Yes
Jun 17,2014
Minithumbdown
By: '112233qwerty'
Jun 17,2014
0 people found
this helpful
Over the one year I've been a tenant with frank innes I've had nothing but problems. Firstly only a month after moving in my shower broke and they took 3 weeks to fix it. They didn't have a problem with this because apparently a having a ...
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What agent could do to change your mind?
Employ a single person who can actually do their job.
Attached Files
Was this helpful? Yes
May 13,2014
Minithumbdown
By: 'Harry'
May 13,2014
1 people found
this helpful
the worst estate agent I have ever come across, no manor and no moral values, they don\'t return your emails or phone calls. and incompetent. STAY AWAY. Harry...
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Was this helpful? Yes
May 29,2013
Minithumbdown
By: 'anon'
May 29,2013
0 people found
this helpful
Very helpful initially (as letting agents always are prior to moving in). As soon as something goes wrong they are highly unhelpful, Manager Matthew was possibly the rudest person I have encountered in a letting agent, extremely patronising and didn\'t know what he was ...
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What agent could do to change your mind?
Would NEVER use again.
Attached Files
Was this helpful? Yes
Feb 27,2013
Minithumbdown
By: 'Frank about frank'
Feb 27,2013
0 people found
this helpful
Our experience with Frank Innes started well, when they wanted our custom but as soon as we came to move into the flat, noone wanted to know. The flat had been described to us as a 2 bedroom flat which was fully furnished, however when we ...
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What agent could do to change your mind?
Coninued customer service after the commission had been colected!
Attached Files
Was this helpful? Yes
Feb 05,2012
Minithumbdown
By: 'geeeeeeeeze'
Feb 05,2012
4 people found
this helpful
omg i cant believe others have been having the same problems, ive been waiting for my oven to be fixed over heats, washing machine leaks, and heating prog fixed, all been months i call in the repairs and they DONT get fixed, i took it ...
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Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
11% customers were satisfied with fees 30% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £200,000
  • Max: £200,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 0 0 11 0 0 0 1 0 2

Fees

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Complaints Procedure

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Awards won by Frank Innes, Nottingham NG1 2NA

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