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Frank Innes

3 Swan Street Loughborough
Leicestershire
LE11 5BJ

01509 833262
Website not available

Properties for Sale
Properties to Rent

“Awful at dealing with tenants...”

Aug 06,2018
Minithumbdown
By: 'Shannon'
Aug 06,2018
1 people found
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett ...
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Comment on agent fees
Everything about them awful
Was this helpful? Yes
Nov 16,2017
Minithumbdown
By: 'Ben'
Nov 16,2017
2 people found
this helpful
Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
Was this helpful? Yes
Aug 26,2016
Minithumbdown
By: 'Feline'
Aug 26,2016
1 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 14,2016
Minithumbdown
By: 'Unhappy customer'
Aug 14,2016
1 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get ...
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What agent could do to change your mind?
Absolutely atrotious
Attached Files
Comment on agent fees
Absolutely atrotious
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By: 'Local Family Man'
Jun 09,2016
3 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village ...
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Comment on agent fees
N/A to me
Was this helpful? Yes
Oct 28,2015
Minithumbdown
By: 'mickel'
Oct 28,2015
3 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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Was this helpful? Yes
Sep 20,2014
Minithumbdown
By: 'Xinhai'
Sep 20,2014
5 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within ...
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What agent could do to change your mind?
Change the way they treat customers
Attached Files
Was this helpful? Yes
Sep 17,2013
Minithumbdown
By: 'Countrysnide'
Sep 17,2013
5 people found
this helpful
Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting ...
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What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!
Attached Files
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 4 0 0 0 0 0 3

Fees

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Complaints Procedure

No procedure available.

Awards won by Frank Innes, Loughborough LE11 5BJ


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