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    Charlotte Tedds
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Frank Innes

3 Swan Street Loughborough
Leicestershire
LE11 5BJ

01509 833262

Aug 26,2016
Minithumbdown
By:
Aug 26,2016
0 people found
this helpful
Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone would call me back - they never did. I had to call back each time. Finally spoke to the right person at Loughborough who knew nothing about my enquiry but then promised she would call back to confirm an appointment to view! What a ...
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Comment on agent fees
N/A
Was this helpful? Yes
Aug 14,2016
Minithumbdown
By:
Aug 14,2016
0 people found
this helpful
DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get to us. Been in that property 3 months and have asked if we can pull out early. We were told yes but would have to pay to re asvertise and to pay for every month property was empty. We explained that we were getting death threats from our neighbour but she said that what ...
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What agent could do to change your mind?
Absolutely atrotious
Comment on agent fees
Absolutely atrotious
Was this helpful? Yes
Jun 09,2016
Minithumbdown
By:
Jun 09,2016
1 people found
this helpful
Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village environment it very easy to find out the real facts rather than those given and it is disappointing to realise how unprofessional in my opinion the service was. You can see from other reviews left, that there is a cultural pro...
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Comment on agent fees
N/A to me
Was this helpful? Yes
Oct 28,2015
Minithumbdown
By:
Oct 28,2015
2 people found
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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Sep 20,2014
Minithumbdown
By:
Sep 20,2014
4 people found
this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few minutes I will cancel your appointment". This tone of language is aggressive and unreasonable. Not only that, when we have rung her back, she said due to the fact that she got another appointment can we move to Monday, which is ridiculous. D...
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What agent could do to change your mind?
Change the way they treat customers
Was this helpful? Yes
Sep 17,2013
Minithumbdown
By:
Sep 17,2013
4 people found
this helpful
Un-trained monkeys could do a better job then the current staff they employ! They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting underneath. The property decor is nearly 40 years old in every room! Fobbed off continually by staff, saying every-time the robotic line "I need to chase it up for you." 6 Months on 0 repairs carried out!...
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What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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100% customers were satisfied with fees % accuracy of agent's valuations
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Jon Staley - upload your photo Jon Staley
3 reviews

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Chris Newton - upload your photo Chris Newton
1 reviews

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Jessica Dunn - upload your photo Jessica Dunn
1 reviews

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Sophie Ferris - upload your photo Sophie Ferris
0 reviews

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Charlotte Tedds - upload your photo Charlotte Tedds
0 reviews

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