Frank Innes
2.5/5, 228 reviews
38% recommended
76% sales valuation accuracy
84% sales fee satisfaction
59% lettings valuation accuracy
44% lettings fee satisfaction



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Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 76% 84% £28,000 £11,795,000
Lettings 59% 44% £350 £1,275
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 19 21 64 33 6 18 7 2 45
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“I've had an extremely disappointing experienc......”

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Mar 16,2024
Minithumbdown
By: 'Incognito'
Mar 16,2024
0 people found
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I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal ...
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“Highly recommended...”

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Feb 23,2024
Minithumbup
Amy
By: 'Cristina'
Feb 23,2024
0 people found
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I want to share my experience with Acenty. Very friendly and helpful people. Quickly answered and devoted. I really appreciate their kindness and support....
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“Spoken to Emily twice now, got to be the most......”

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Sep 12,2023
Minithumbdown
Emily
By: 'Vivienne'
Sep 12,2023
0 people found
this helpful
Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try ...
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“Seriously.. look elsewhere for a management company...”

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Aug 11,2023
Minithumbdown
Lydia
By: 'Simon'
Aug 11,2023
0 people found
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So at first they were fine although I did have to chase them for inspection reports & they aren't great at answering the phone but then things got worse.. They failed to turn up to an inspection, didn't inform the tenants or myself as the landlord.. ...
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“Lettings...”

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Jun 27,2023
Minithumbup
rylie
By: 'Isabel'
Jun 27,2023
0 people found
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Your location Frank Innes Sales and Letting Agents Mapperley 968 Woodborough Rd, Mapperley, Nottingham NG3 5QS Estate agent Isabel Mcelroy 21 points   an hour ago Rylie kenmuir of Mapperly Frank Innes Has Been Absolutely Fantastic! Rylie has been attentive and very helpful from start to finish and ...
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“Riley At Frank Innes Mapperly Has Been Extrem......”

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Jun 23,2023
Minithumbup
Riley
By: 'Isabel'
Jun 23,2023
0 people found
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Riley At Frank Innes Mapperly Has Been Extremely Helpful From Start To Finish! She Has Made Me Feel At Ease And Guided Me Threw Each Step Which Has Gone Very Smooth. Riley Has A Great Work Ethic And Makes Sure She Is Very Thorough When ...
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“Lettings...”

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Jun 01,2023
Minithumbup
By: 'Susan'
Jun 01,2023
0 people found
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I’ve recently moved into a rental property through Frank Innes. As it’s a new experience for me the letting agents helped me step by step and were extremely helpful. All completed in a week, definitely recommend...
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“I heartily recommend Frank Innes West Bridgfo......”

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Apr 06,2023
Minithumbup
By: 'Roy'
Apr 06,2023
0 people found
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I heartily recommend Frank Innes West Bridgford. They have just given me the best experience ever of selling a house, and I've had a few in my time. They judged the asking price perfectly, got marketing going very quickly and efficiently, found a rock-solid buyer, ...
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“I had extremely good experience with Frank in......”

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Feb 22,2023
Minithumbup
Loren
By: 'Rameeza Murtaza'
Feb 22,2023
0 people found
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I had extremely good experience with Frank innes, I got my home with in one week, the staff is really helpful especially Loren and Michelle, always received my calls and provided me all information. I would highly recommend to contact them for your future property....
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“I don't recommend....”

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Feb 20,2023
Minithumbdown
Jessica
By: 'Marcin'
Feb 20,2023
0 people found
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each reported problem with an apartment means waiting several months. they allow you to live in the mold with the rats....
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“Morgan Lees Collier...”

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Nov 19,2022
Minithumbup
Morgan
By: 'M M'
Nov 19,2022
0 people found
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Our sale was managed by Morgan who is a personable and professional member of the team. She was proficient and responsive, communicating effectively with all parties and navigated through a last minute hitch, not of our making, to bring the sale to a successful outcome....
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“Frank Innes, Leicester....”

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Nov 04,2022
Minithumbup
Adrian
By: 'Bungalow'
Nov 04,2022
0 people found
this helpful
Frank Innes are a familiar name, and have a good reputation. That reputation was borne out when they sold my late mothers house. They were attentive, professional helpful and friendly throughout. I am pleased with their performance and also with my choice of them to ...
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“Terrible agency. Rude. Ignorant. Don’t bother......”

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Aug 30,2022
Minithumbdown
By: 'H'
Aug 30,2022
1 people found
this helpful
Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ ....
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“Very helpful, friendly and approachable Exce......”

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Jul 20,2022
Minithumbup
Dawn
By: 'Sarah'
Jul 20,2022
0 people found
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Very helpful, friendly and approachable Excellent customer service highly recommend Dawn was especially helpful with the details in purchasing our property Thank you very much x...
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“Great experience...”

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Apr 21,2022
Minithumbup
By: 'Shania'
Apr 21,2022
0 people found
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Great experience, very reliable, would recommend to others. Always happy to help and very easy to talk too. Absolutely brilliant...
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“Excellent thorough experience of taking down relevant information...”

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Feb 08,2022
Minithumbup
Dawn
By: 'Penelope Upton'
Feb 08,2022
0 people found
this helpful
Excellent thorough experience of taking down essential information to help us find our new home! Dawn could not have been more professional and delightful to deal with in securing a viewing for us and for once listening to what we are looking for. The best ...
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“We are amazed...”

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Jan 29,2022
Minithumbup
Lydia
By: 'Gabriel'
Jan 29,2022
1 people found
this helpful
We were amazed with our agent, Lydia, of Frank Innes, for her continual supports, she answered our inquiries without delays, follow up our issues with extra efforts, her over the top services cannot be found anywhere else in Derby. We highly recommend Lydia to our ...
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“God awful...”

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Jan 27,2022
Minithumbdown
By: 'Charlene'
Jan 27,2022
0 people found
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God awful! My husband put an offer in on a property, in excess of the asking price. To be told the vendor would prefer a cash buyer. It didn't say this in the listing and he even spoke to the estate agent and they never ...
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“Avoid because they will waste your time...”

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Dec 23,2021
Minithumbdown
By: 'Robertas'
Dec 23,2021
0 people found
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I had a "flat for rent" viewing with them on monday at 3:15pm in Newark, however, I couldn't meet representative for any reason. I tried to call at that time but I got to voicemail where I left a message and no answer for next 3 ...
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“Frank Innes were a excellellant service. They......”

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Dec 17,2021
Minithumbup
Alice
By: 'Gail Rawlings'
Dec 17,2021
0 people found
this helpful
Frank Innes were a excellellant service. They were quick to arrange the viewings and were available to house sit whilst the viewings took place. Scott was informative and helpful at the first meeting explaining well and reassuring us Alice was in contact with us every ...
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“Avoid! I am not one to ever write reviews but......”

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Dec 15,2021
Minithumbdown
Dec 15,2021
0 people found
this helpful
Avoid! I am not one to ever write reviews but for the sake of future customers- This agency neglects all duty of care for tenants and represents illegal landlords. Even in the light of blatant law breaking from a 'self managing' landlord they represent, (including ...
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“Our sale just completed and although living i......”

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Dec 10,2021
Minithumbup
Skye
By: 'Sue'
Dec 10,2021
0 people found
this helpful
Our sale just completed and although living in Ashby-de-la-Zouch we chose the Coalville branch as we'd previously bought the house through Michele. Both her and Skye have been very helpful and professional whilst dealing with the sale and our buyer We trust them to deal ...
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“Estate agents with a personal touch!...”

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Dec 01,2021
Minithumbup
Sharon
By: 'Rick Back'
Dec 01,2021
0 people found
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We would like to express our sincere thanks to the whole team at Frank Innes who have been extremely supportive to us throughout the marketing and sale of our house in West Bridgford. Sharon was always accessible and was proactive in both returning our calls ...
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“Professional from start to finish. Alice Lamb......”

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Nov 06,2021
Minithumbup
Alice
By: 'LYNDA'
Nov 06,2021
0 people found
this helpful
Professional from start to finish. Alice Lambert kept me in the loop, letting me know everything that was going on....
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“Quick at getting you . No shits given after......”

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Oct 30,2021
Minithumbdown
By: 'Zack w'
Oct 30,2021
0 people found
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Quick at getting you . No shits given after The property had several issues that only became apparent once we moved in In no way habitable...
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“Do not give them a holding fee they told me t......”

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Oct 16,2021
Minithumbdown
Emily
By: 'Robert'
Oct 16,2021
0 people found
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Do not give them a holding fee they told me that the property is available as soon as my reference checks have passed and then it wont be...They cost me hundreds of pounds in hotel bills waiting for a flat that was not ready ...
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“Jessica from Frank innes,sales , DERBY was ex......”

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Sep 14,2021
Minithumbup
Jessica
By: 'Rakesh Pulpa'
Sep 14,2021
0 people found
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Jessica from Frank innes,sales , DERBY was excellent and fantastic from beginning to finish of sale of my property , thanks jes and I appreciate all your efforts and hard work....
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“Dealt with Olivia Williams for the rental of ......”

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Sep 01,2021
Minithumbup
Olivia
By: 'Winy'
Sep 01,2021
0 people found
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Dealt with Olivia Williams for the rental of property. She was very professional and helped us secure the rental of the property, great communication and a pleasure to deal with....
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“Frank innes: appalling service...”

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Aug 12,2021
Minithumbdown
By: 'Kelsey'
Aug 12,2021
1 people found
this helpful
@FrankInnes absolutely appalling service!! I beg anyone to avoid this agent at all costs!!! I would advise using any other estate agent if you wish to receive any form of customer service or management. I've had nothing but problems with them! As a lanlord I've ...
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“Do not trust this company!!They are crooks ......”

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Aug 10,2021
Minithumbdown
By: 'Ng1'
Aug 10,2021
0 people found
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Do not trust this company!! They are crooks - nothing was done when the landlord threatened violence against tenants From my research as a company are likely to be in cahoots with them...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frank Innes

Regional Awards won by Frank Innes

Individual Branch Awards

Derby, DE1


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