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Frank Innes

48 Granby Street Leicester
Leicestershire
LE1 1DH

0116 202 9933

Nov 23,2016
Minithumbdown
By:
Nov 23,2016
0 people found
this helpful
PLEASE NEVER USE THIS AGENT they trade as frank innes to sell properties And they manage properties mainly flats as HLM management company. Sadly I have had to deal with both. I used to own a flat in Leicester Hamilton They would not carry out the repairs cleaning and window cleaning but they would still request payments from flat owners as the flat owners had done a terrible mistake signing the lease. They would at first charge an admin fee of £29.38 for not paying them. Then the admin ch...
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Comment on agent fees
Very bad
Was this helpful? Yes
Aug 15,2015
Minithumbdown
By:
Aug 15,2015
3 people found
this helpful
These people are responsible for liaising with buyers and other estate agents and solicitors. The never reply to email and one staff member deliberately calls on my mobile when he has been asked to call at a different time. The staff member then engaged in a legnthy email battle with me over an non property sale issue. I had to report him in the end head office never got back to me about my complaint. Do not use them they dont communicate with one another how can you be sure they will commun...
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Was this helpful? Yes
Jun 10,2014
Minithumbdown
By:
Jun 10,2014
1 people found
this helpful
Was meant to be renting a property from them. Once I'd viewed the property I called & paid a £180 holding deposit straight away, this was to supposedly remove the propert from the market so I could begin my application. Started the application process & my garantour did as well (paying another £180). Completed the application forms and left it with them. Received a call 2 weeks or so later to say due to the landlords 'personal circumstances' the property was no longer on the ...
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What agent could do to change your mind?
Going out of business
Was this helpful? Yes
Jan 09,2014
Minithumbdown
By:
Jan 09,2014
2 people found
this helpful
Where do I start? Lauren \'forgot to mention\' an additional £120 administration fee until the day we picked our keys up- embarrassing to say the least. No inventory received as it had not been typed up yet (this was because this was inspected the previous day before the previous tenant even moved out). The property was absolutely filthy when we arrived, huge piles of rubbish at the front which were not cleared for 10 weeks, and only after a local resident contacted environmental health to...
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Was this helpful? Yes
Dec 17,2012
Minithumbdown
By:
Dec 17,2012
4 people found
this helpful
I had an awful experience whilst dealing with frank innes. I would recommend no one to use them!! I got in touch with Leicester\'s frank innes regarding a potential property to rent. Dealt with a lady named Lauren! She convinced me to pay admin fees of £240 odd pounds whilst I was searching for a guarantor. She told me if I wasn\'t able to get a guarantor she in this case would make an exception to refund the £240 as long as the request to cancel was within 48hours. She told me her m...
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What agent could do to change your mind?
A refund would have been ideal! Even an apology a sincere one with customer care would have made me feel slightly better about Lauren\'s scam! But no, didnt even get a sorry.
Was this helpful? Yes
Jul 12,2012
Minithumbdown
By:
Jul 12,2012
6 people found
this helpful
My ex-partner told Frank innes he was the sole owner of the property. I phoned them and told them i part owned the property. Some person called Mary was rude, unhelpful, and unprofessional. . Since then they still don't give me back any feedback regarding viewings etc. I have to keep ringing in to see what's happening, and speaking to someone called sarah. I explained to her the situation, but it still keeps happening, no feedback etc. It's not good enough. I would not recommend this estat...
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What agent could do to change your mind?
Give more feedback on viewings and offers. You should'nt have to keep ringing the agent to find out what happening.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £75,000
  • Max: £96,500

Letting
  • Min: £75,000
  • Max: £75,000



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Jon Staley - upload your photo Jon Staley
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Lauren  - upload your photo Lauren
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Kirsty  - upload your photo Kirsty
1 reviews

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Jonathan Andaji - upload your photo Jonathan Andaji
1 reviews

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