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Frank Innes

18 St James Street Derby
Derbyshire
DE1 1RN

01332 295974
Website not available

Properties for Sale
Properties to Rent

“Terrible Experience Letting my property through them...”

May 29,2018
Minithumbdown
By: 'Miss P.'
May 29,2018
0 people found
this helpful
Rating 0 I put my house on rent thru Frank Innes in 2008. They signed an agreement contract to rent my property, manage it, carry out regular checks and ensure the property would be well looked after. I was ensured I would find it as I left ...
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Was this helpful? Yes
Aug 06,2015
Minithumbdown
By: 'Haritha'
Aug 06,2015
3 people found
this helpful
I am very interested in this property I saw on rightmove & called the office 1 week ago.After waiting for 25 minutes I finally got to speak to an agent.The first response was that the property did not belong to them despite me being very ...
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Was this helpful? Yes
Jun 07,2015
Minithumbup
By: 'Adam Morrison'
Jun 07,2015
0 people found
this helpful
I'd like to leave a review to give some positive feed back on Frank Innes. I found the company very professional and easy to work with throughout the process of letting my property. When I first had the agents round to negotiate a deal as ...
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Was this helpful? Yes
Apr 16,2015
Minithumbdown
By: 'UnhappyCamper'
Apr 16,2015
0 people found
this helpful
Awful service, no call back, broken promises. Late for appointments with no courtesy call to inform me. Poor communication, system failures that left me out of pocket. THE worst unorganised agents I have ever used! I am now switching agents to IMS....
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Comment on agent fees
Fees taken for contract that was never written up. Left me with a rolling month contract that tenants took advantage of and left. Left me with empty property and no communication.
Was this helpful? Yes
Jun 30,2014
Minithumbdown
By: 'Run, run far away'
Jun 30,2014
0 people found
this helpful
Walked into the office one day in May whilst browsing Letting Agent's windows for a property. Asked on a whim if they had any studio flats suitable for two students to share, was transferred to Adam, who showed us around the flats in the complex ...
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What agent could do to change your mind?
- process applications in time for tenants to move in. - Maintain any form of contact with customers. - Create better organisational structures to reduce the possibility of lost paperwork. - Implement a better computer system as \"the E-mail server is down\"/ \"We;re undergoing IT maintenance\" excuses get old, fast. - Have cases handled by a single employee from start to finish, to avoid miscommunications between staff members. Learn how to call customers, instead of repeated saying \"We\'ll give you a call\", but never actually picking up the phone.
Attached Files
Was this helpful? Yes
Jun 14,2014
Minithumbdown
By: 'Harry'
Jun 14,2014
0 people found
this helpful
They have very poor communication and is difficult to contact them.I like the property they managed and secured it paying 200£ as a deposit.Today when going to sign the contract, I am informed that I need to pay 220£ for referencing plus 60£ ...
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What agent could do to change your mind?
Drop the fees down
Attached Files
Was this helpful? Yes
Apr 14,2014
Minithumbdown
By: 'Irritated prospective Tenants'
Apr 14,2014
0 people found
this helpful
As soon as the property came up I rang but my call was not returned so I called again, "someone" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I ...
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What agent could do to change your mind?
As soon as the property came up I rang but my call was not returned so I called again, \"someone\" will call me back. Wrong - each time (three before actually speaking to someone who felt able to take a booking enquiry). I then made an appointment to view and when I rang to confirm the appointment I had made they had no record...so I made another appointment even though I was dubious about the appalling service. It\'s a good job I rang to confirm the appointment the day before driving 60 miles to view the propoerty since it had been let days before. I cannot believe the total and absolute incompetence. I have sold and am looking for a property in a different county, not to be the butt of the branches jokes. It would be nice if these pople had some consideration. I will be looking to buy shortly and will avoid any Frank Innes and subsidiaries like the plague.
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Was this helpful? Yes
Nov 11,2013
Minithumbdown
By: 'Timmyk'
Nov 11,2013
0 people found
this helpful
DO NOT EVER EVER EVER EVER EVER HAVE ANYTHING TO DO WITH THIS AGENT (ALSO KNOWN AS FRANK INNES IN DERBY) the house wasn\'t cleaned when we moved in. We couldn\'t get in any other door than the front one because they forgot ...
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What agent could do to change your mind?
Gone out of business
Attached Files
Was this helpful? Yes
Dec 14,2012
Minithumbdown
By: 'Honestreviewer'
Dec 14,2012
3 people found
this helpful
been living in one of their properties for 3 years, its damp and finally had enough of noisy neighbours, renewal fees phenomenal, charge £60 to move a rent payment date, asked us to give 2 months notice and gave us no warning they were putting a board ...
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Was this helpful? Yes
By: Legal eagle
Dec 14, 2012
View all comments (1)
If they want to be difficult - dont allow them access for viewings. They can't force you allow viewings as legally, you have the right of quiet enjoyment and contract overrides contract - so it doesnt matter what it says in the tenancy agreement - if they ignore your rights, they will be in breach of the Protection from Eviction Act - which is a criminal offence. Remember, NO ONE can enter your home without your EXPRESS consent. Just a thought. ...
Sep 22,2012
Minithumbdown
By: 'Crazed Customers'
Sep 22,2012
3 people found
this helpful
AVOID AT ALL COST! The staff at the Derby branch of Frank innes are money grabbing, unreliable, unreasonable, dishonest and incompetent. Here are some of the reasons why this agency should be avoided; -Communication no existent unless it benefits them. -Losing ID documents e.g. ...
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What agent could do to change your mind?
Do there jobs properly!!
Attached Files
Was this helpful? Yes
By: Tania
Jan 11, 2013
View all comments (1)
I totally agree - see my review ...
Jun 21,2012
Minithumbdown
By: 'JI'
Jun 21,2012
4 people found
this helpful
A very dishonest and unprofessional group. I have dealt with Frank Innes on two differnet occasions. FIrst time I wanted to view a house ;; kept posptponding the date of viewing saying that they could not get hold of key from the Landlord. Evetually viewed the ...
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Was this helpful? Yes
May 17,2012
Minithumbdown
By: 'LOUISE'
May 17,2012
5 people found
this helpful
They arranged viewings that they didnt bother turning up to waited for over an hour when i contacted them no apologie. Was told no one else had viewed property and then told it was gone which to this day is still up for let . Was ...
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What agent could do to change your mind?
COULD HAVE HAD SOME MANNERS THERE FREE IN LIFE
Attached Files
Was this helpful? Yes
By: Tania
Jan 11, 2013
View all comments (1)
Totally agree - see my review ...
Jan 23,2012
Minithumbdown
By: 'Very irate customer'
Jan 23,2012
3 people found
this helpful
Nothing but trouble. Please stay away. I promise you that you will regret any dealings that you have with them. They are dishonest & very unprofessional. They have really messed me about, lied to me & about me & i am taking them to court....
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Was this helpful? Yes
Oct 28,2011
Minithumbdown
By: 'weekendfun44'
Oct 28,2011
4 people found
this helpful
I recently rented a property through this company and have some constructive comments to make. 1) I received the email with the attachments for telecoms, insurance etc, at this point if I had wished to take up the offer I would have organised it but I ...
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What agent could do to change your mind?
Better communication and deal with any problems
Attached Files
Was this helpful? Yes
Aug 10,2011
Minithumbdown
By: 'Matstrutt'
Aug 10,2011
1 people found
this helpful
Completely awful, I would recommend giving these agents a very wide birth, nothing but problems....
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Was this helpful? Yes
May 10,2011
Minithumbdown
By: 'Joe Public'
May 10,2011
5 people found
this helpful
When dealing with a company that is nationally recognised I would have expected the service provided to at least meet basic standards. It would appear I have been a little misguided in my expectation of the quality of care and standard of professionalism and service ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
20% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 0 8 0 0 0 0 0 4

Fees

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Complaints Procedure

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Awards won by Frank Innes, Derby DE1 1RN

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