Frank Innes - Derby, DE1

15 reviews 1.3/5 rating
  • 43% valuation accuracy
  • 7% recommend
  • 50% fee satisfaction
No description available.
Frank Innes

22 St. James Street Derby
Derbyshire
DE1 1RN

01332 565295


Properties for Sale
Properties to Rent

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“Purchase Property...”

Oct 05,2018
Minithumbdown
By: 'Kamil'
Oct 05,2018
1 people found
this helpful
I try purchase property at 5 Liffey House in Derby they took my deposit £400 pound for searches and they cheating on me from day one.They didn't told me is outstanding balance to pay on that property.I was trying purchase that property from last 3 month ...
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Comment on agent fees
After charge me £400 pound after 3 month show me extra nearly 3 years outstanding balance to pay plus for floor.I never live there.So I pulled out from transaction.
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“We used Frank Innes to sell a house we had ......”

Mar 10,2018
Minithumbup
By: 'Mark'
Mar 10,2018
1 people found
this helpful
We used Frank Innes to sell a house we had struggled to find a buyer for for a year , from our first meeting with Scott Cutbush we were put at ease , they found us viewings straightaway and coupled this up with offers which we had ...
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Comment on agent fees
We used the flat 1% fee
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“Tried to book a couple of viewings in Derby for ......”

Jul 21,2017
Minithumbdown
By: 'Barrington-Smith'
Jul 21,2017
1 people found
this helpful
Tried to book a couple of viewings in Derby for my daughter going to med school at Derby Hospital. Spoke with Olivia at Derby Lettings asked her for more details. what details! was her curt reply. I asked if there was only one room available ...
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“£150 reference checks £350 for a contract to be drawn (WHAT?!! Has ......”

Apr 23,2017
Minithumbdown
By: 'Hate rip off agents'
Apr 23,2017
8 people found
this helpful
£150 reference checks £350 for a contract to be drawn (WHAT?!! Has Rembrandt been brought back from the dead to be commissioned?) This is on top of the bond and rent in advance. THIS SHOULD BE ILLEGAL! This is a link to a full list of all ...
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Comment on agent fees
See above! The government NEED to make this an illegal practice!
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“I have never in the 9 years of renting experienced Such ......”

Mar 31,2016
Minithumbdown
By: 'Unprofessional, cheating, lying money grabbers.'
Mar 31,2016
2 people found
this helpful
I have never in the 9 years of renting experienced Such unprofessional agents and money grabbers. We moved to Derby from Milton Keynes. I was told to bring the deposit and rent etc to the office and sign the tenancy before going to the house, Which ...
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What agent could do to change your mind?
Very bad, they cheated us all through.
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Comment on agent fees
Very bad, they cheated us all through.
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“As a first time student renter I put down a ......”

Sep 25,2014
Minithumbdown
By: 'Anon'
Sep 25,2014
3 people found
this helpful
As a first time student renter I put down a reservation fee on a studio flat with Adam which effectively meant that flat was mine. This fee was considerably more than what I was first told and when I text to ask why, he replied ...
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“I marketed my property with Frank Innes and really wish ......”

Aug 19,2014
Minithumbdown
By: 'Lisa'
Aug 19,2014
2 people found
this helpful
I marketed my property with Frank Innes and really wish I had not. Their main aim is to get as much money from you as possible from the outset. Was pressurised into paying £478 from my mobile phone whilst in my own home. Why do they ...
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“Please stay away! Horrendous estate agents! I\'m in the ......”

Feb 28,2014
Minithumbdown
By: 'FIRSTTIMEBUYER'
Feb 28,2014
1 people found
this helpful
Please stay away! Horrendous estate agents! I\'m in the process of purchasing a house and no one returns my calls or helps. Apparently everyone is constantly sick! Manager doesnt call you back!! (there as useful as a chocolate tea / pot). Please do not rent ...
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“Absolutely appalling service. No joined up thinking whatsoever. Dealing with ......”

Jan 31,2014
Minithumbdown
By: 'irate landlord'
Jan 31,2014
2 people found
this helpful
Absolutely appalling service. No joined up thinking whatsoever. Dealing with Countrywide in Nottingham and the branch in Derby to chase arrears from a runaway tenant is a futile exercise. No calls returned, appalling phone manner and no knowledge or empathy. Avoid at all costs....
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“Not impressed at all by the service. Of three properties ......”

Dec 21,2013
Minithumbdown
By: 'HAL'
Dec 21,2013
0 people found
this helpful
Not impressed at all by the service. Of three properties I viewed, not one had the details set up correctly on the website. Fourth floor flat turned out to be on the ground floor. Another property was listed as available now but turned out to ...
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“Terrible service. Multitude of errors culminating in us being out ......”

Sep 17,2013
Minithumbdown
By: 'nhtw'
Sep 17,2013
1 people found
this helpful
Terrible service. Multitude of errors culminating in us being out of pocket by £810. Although staff were pleasant and friendly (mostly) all the way through the tenancy the complete mess that was caused cannot be overlooked. To start with we were told conflicting information about handing ...
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What agent could do to change your mind?
Better communication by staff. Staff need to look carefully at tenant information to give correct responses to queries.
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“Absolutely awful! My parter and I were so excited about ......”

Aug 20,2013
Minithumbdown
By: 'Tennant'
Aug 20,2013
2 people found
this helpful
Absolutely awful! My parter and I were so excited about renting out first property but frank Innes ruined it for us. Firstly we got charged £600+ in fees when we were told they were £100 each. Secondly, they did not even get a reference for myself as ...
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“Awful in every capacity of the word, avoid like a ......”

Aug 10,2013
Minithumbdown
By: 'Unhappy Landlord'
Aug 10,2013
1 people found
this helpful
Awful in every capacity of the word, avoid like a shark-infested plague! We originally went with Benjamin Oliver but they sold part of their portfolio to Frank Innes. This is where everything went down the toilet. Ironically, the branch have lots of customer service certificates ...
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What agent could do to change your mind?
Hmmm\' what could they do to help me change my mind... become a takeaway.
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“Apologies, if this prints twice - I pressed the wrong ......”

Jan 11,2013
Minithumbdown
By: 'Tania'
Jan 11,2013
0 people found
this helpful
Apologies, if this prints twice - I pressed the wrong button... Great start, poor after service - specifically requested long-term tenants but tenants only stayed 6 months (had strict requirements and was prepared to wait for right tenant). Utilities not correctly recorded, errors during inspection and ...
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What agent could do to change your mind?
Mistakes happen but honesty goes a long way and so does courtesy - I don\'t appreciate being ignored or passed around especially when I am unable to just \'pop\' into the branch to sort out issues! Their brochure states best possible service, but unfortunately the service I got was sub-standard and unprofessional - certainly not worth the management fees I paid - Frank Innes needs to relook at their customer service and employ dedicated, honest staff if they expect their company to be recommended by past and present clients... and in this economical climate finding replacements shouldn\'t be that difficult.
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“Strongly advise to not use!! This company and their property ......”

Oct 12,2012
Minithumbdown
By: 'Anonymous'
Oct 12,2012
1 people found
this helpful
Strongly advise to not use!! This company and their property management team do not value any customer views at all. They are dishonest, unreliable, uncompassionate and very poorly ran. No one takes responsibility and they reply with very blunt and personal remarks. Finally, they say ...
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What agent could do to change your mind?
Be responsive and responsible
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Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 43% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 3 0 4 1 0 0 2 0 5

Fees

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Complaints Procedure

No procedure available.

Awards won by Frank Innes, Derby DE1 1RN

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Opening hours


  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed

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