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    Jon Johnston
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No description for branch.
Foxtons

1 Mercia Walk Woking
Surrey
GU21 6XS

0 1483 434445

Dec 01,2016
Minithumbdown
By:
Dec 01,2016
0 people found
this helpful
They didn't do the move-in inventory, saying that there was a fault in their system, but who knows for what reason they didn't do it, but fortunately (for us tenants) this was all at the landlord's damage. Also this Emma kept asking for viewings with little or no notice (after we told her we wouldn't allow less than 24 hours notice any more), until the last week, when we had already moved out - but hadn't returned the keys yet - she did viewings without even asking. They get 2 stars because befo...
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Was this helpful? Yes
Oct 30,2016
Minithumbdown
By:
Oct 30,2016
2 people found
this helpful
Worst experience possible with Foxtons. Worst customer service I have ever experienced. Nothing but rude staff mainly the property management team who constantly make mistakes and then cover them up. It is not acceptable to not only make a huge number of mistakes and the try to pass on the blame but to talk to customers in such a rude manner is purely disgusting. I would not recommend foxtons ever to anyone....
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Was this helpful? Yes
Apr 25,2016
Minithumbup
By:
Apr 25,2016
0 people found
this helpful
From the valuation to the completed sale, we were kept well informed and up to date on the proceedings, Thanks for your professional outlook and effort Craig....
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Comment on agent fees
The fees are at the upper end of the scale but the job got done.
Was this helpful? Yes
Aug 17,2015
Minithumbdown
By:
Aug 17,2015
0 people found
this helpful
Awful experience. Charged twice for a property clean initially and deposit still not returned after more than one month of leaving rental property. Home was spotless, I even put in a new battery for the smoke detector. No justifiable reason other than incompetence on the part of Foxtons. Felt very devalued as a tenant - my calls and emails were ignored. Very sad as my experience started out well with Foxtons and there are some amazing staff members there who are very efficient but unfortunately...
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What agent could do to change your mind?
The agent could have returned my emails and phone calls. They could have been more transparent as to why I was charged fees that were ludicrous.
Was this helpful? Yes
Jun 17,2015
Minithumbup
By:
Jun 17,2015
1 people found
this helpful
We have just exchanged contracts for the letting of our property. The property hasn't been on the market for long and Daniel was able to secure an offer at the highest price for a 3 year period. Exchanging contracts was an easy process, all done online. I am very happy with the service I have received from Foxtons so far....
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Comment on agent fees
The fees are high at 17%. However, I am expecting a first-class, professional service for this.
Was this helpful? Yes
May 25,2015
Minithumbup
By:
May 25,2015
1 people found
this helpful
Daniel Green, Lettings Manager, provided an excellent and professional approach to find a new tenant for my property. Daniel kept me informed on a regular basis of the search for appropriat tenants. Within a very short time, Daniel had procured appropriate tenants, did all the references necessary on the tenants, emailed me the digital signing contract and obtained the deposit. A great service. Thank you, Daniel Green....
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Was this helpful? Yes
May 08,2015
Minithumbdown
By:
May 08,2015
0 people found
this helpful
Michael and his team at the Woking office were very professional, helpful and responsive right from the start! I would certainly recommend Foxtons to my friends and family. Thank you for your perseverance and hard work on getting my sale over the line. It took a while but so pleased we got there in the end!...
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Apr 27,2015
Minithumbup
By:
Apr 27,2015
0 people found
this helpful
I was extremely impressed with the service that I received in selling my flat with Foxtons for the following reasons. On introduction to the service, the manager was professional and provided all the information that I needed without any unrealistic, unachievable price and no pushy sales pitch other than a reassurance and knowledge of the local sales trends. When arranging viewings the representatives were well dressed, smart in appearance, very respectful and knowledgeable about my prope...
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Comment on agent fees
Given the high level of service and the fact that they achieved almost my full asking price, I am very happy with the fee that is asked.
Was this helpful? Yes
Feb 24,2015
Minithumbup
By:
Feb 24,2015
1 people found
this helpful
Lucy King was always on time for viewings and was really professional and friendly. She kept me up to date with new properties on the market. She and Daniel Green were very efficient with the whole tenancy process. It was a pleasure dealing with them....
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Was this helpful? Yes
Jan 22,2015
Minithumbup
By:
Jan 22,2015
0 people found
this helpful
The whole Foxtons experience was easy, pleasant and very professional. This was the second time I have used them to move property and would have no hesitation in doing it a third! I would definitely recommend them to anyone....
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Was this helpful? Yes
Oct 16,2014
Minithumbup
By:
Oct 16,2014
0 people found
this helpful
Foxtons provided a very good service in general, with good explanations of all the details regarding the rent of a property. They helped us a lot regarding the references from the previous landlord, due to some communication problem between us. They were very kind, always providing answers to our questions. No concerns. Much more professional compared to the previous experience we had with Townends. Excelent attendance. I hope that continues! Thank you Foxtons!...
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Was this helpful? Yes
Sep 16,2014
Minithumbup
By:
Sep 16,2014
1 people found
this helpful
I have to say that the service was excellent on all levels. I will be pleased to use Foxtons at any time in the future. Mr Daniel Green was particularly helpful and informative, going above and beyond with helping me....
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Was this helpful? Yes
Sep 04,2014
Minithumbup
By:
Sep 04,2014
1 people found
this helpful
I am just so grateful to Lucy for her constant contact she had with me in finding a property to let. She was always in contact to let me know she was still looking for property for me and finding out if we had found anywhere yet. This is great customer service which I really appreciate. Thank you!...
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Was this helpful? Yes
Jul 08,2014
Minithumbup
By:
Jul 08,2014
1 people found
this helpful
Daniel and Ellis helped me to get a beautiful flat and they were giving all the information on time. I would like recommend about Foxtons to my friends...
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Was this helpful? Yes
May 10,2014
Minithumbup
By:
May 10,2014
0 people found
this helpful
The re-letting of my property has been handled in a proactive way. I have been kept informed at every step and guided through all of the actions that I have been required to make. I am impressed that a tenant has been found so promptly again. Thank you for excellent service again....
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Was this helpful? Yes
May 10,2014
Minithumbup
By:
May 10,2014
0 people found
this helpful
The re-letting of my property has been handled in a proactive way. I have been kept informed at every step and guided through all of the actions that I have been required to make. I am impressed that a tenant has been found so promptly again. Thank you for excellent service again....
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Was this helpful? Yes
Feb 27,2014
Minithumbup
By:
Feb 27,2014
0 people found
this helpful
Ellis provided an enthusiastic, professional service that put agents from other agencies to shame. It\'s good to know that my business was important enough to care about....
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Was this helpful? Yes
Nov 22,2013
Minithumbup
By:
Nov 22,2013
1 people found
this helpful
Foxtons pursued us relentlessly and with interest to rent our flat for us, we received regular phone calls even before purchase and we were telephoned on completion day. Foxtons found us suitable tenants within 10 days and behaved professionally throughout the whole process. Pricey maybe but you get what you pay for and we would certainly use their service again. Our thanks go to Daniel Green for seeing through the whole process but also to Saijal who made us feel important even before we we...
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Was this helpful? Yes
Nov 02,2013
Minithumbup
By:
Nov 02,2013
1 people found
this helpful
Daniel was very good in providing advice and support regarding letting out the property. He struck a good balance of knowing when he needed to contact me and sorting things out himself - when I had any specific requests related to getting the property let he was always very helpful....
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Was this helpful? Yes
Sep 15,2013
Minithumbup
By:
Sep 15,2013
0 people found
this helpful
Charlotte-Louise has looked after us from day one and has gone way beyond the call of duty to assist us in a smooth move into Enterprise Place. I have been most impressed with her professional approach to her work and how accurate all her information has been. Charlotte-Louise has helped us with many questions regarding car parking, utilities plus caretaker contacts & offered guidance about the area, She has been a real gem....
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Was this helpful? Yes
Jul 12,2013
Minithumbup
By:
Jul 12,2013
1 people found
this helpful
Foxtons was very helpful and helped us through all the process. When we asked for information about the property they straight away booked a viewing on the weekend after and allowed us to see it. They have always gave all the details we needed and after we made the payment, everything was settled very quickly....
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Was this helpful? Yes
Jul 03,2013
Minithumbup
By:
Jul 03,2013
1 people found
this helpful
We have used Foxtons every time to find tenants because on the one occasion we went elsewhere the agent was less than helpful. We\'ve found that Foxtons really go the extra mile to fulfill their task; their paperwork and communication is highly efficient and this is what I really like about them - I don\'t need to spend any time chasing up to find out what\'s happening. I recommend them if you want a first class service, they\'re not the cheapest but this is the reason why....
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May 15,2013
Minithumbup
By:
May 15,2013
1 people found
this helpful
The hospitality and treatment of staff in the agent is awesome. Gerry has been very considerate and understanding. As an overseas student she ensured that as a tenant I made the best choices and provided whatever clarifications on the area and potential properties even if it meant taking an offer from another agent as long as I am satisfied. She\'s always been available for advise and easily approached via e-mail and phone. I found her and Daniel to be very transperant, honest, and trustworthy. ...
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Was this helpful? Yes
Feb 12,2013
Minithumbup
By:
Feb 12,2013
2 people found
this helpful
Charlotte-Louise was very professional in viewing the property and it was a very good first experience with Foxtons. Thanks...
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Was this helpful? Yes
Jan 08,2013
Minithumbup
By:
Jan 08,2013
3 people found
this helpful
We received nothing but excellent and very professional service from the staff of Foxtons Woking branch. They did a fantastic job of advertising our home out for rental purposes and did a lot of leg work in bringing the prospective tenants around for viewings. We found them to be very friendly, considerate, professional and hard working. I would not hesitate in making contact with Daniel again when we need their services in the future....
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Was this helpful? Yes
Dec 18,2012
Minithumbup
By:
Dec 18,2012
1 people found
this helpful
I don't often write reviews but I have had such outstanding service from Daniel Green and Gerry Miteva in the Woking branch of Foxtons and felt compelled to write about it. They have been professional and efficient and thanks to them I have found a lovely new home. Thanks to their attentiveness and diligence I will be moving into a beautiful new home and I couldn't be happier. Thank you Gerry and Dan for your excellence! You have been a pleasure to deal with and I would recommend you to anyone...
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Was this helpful? Yes
Dec 13,2012
Minithumbup
By:
Dec 13,2012
2 people found
this helpful
I live outside the UK and have been using Foxtons now for over 4 years. Daniel Green my main contact point, has always been very quick and professional in all my letting matters, from dealing with my queries, responding to my emails and through to calling me back or picking up my phone calls, sometimes at odd hours due to difference in time zones, Daniel has provided a highly professional, amiable and dedicated service. I also like Foxtons web portal for Landlords, which allows me to take ...
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Was this helpful? Yes
Dec 11,2012
Minithumbup
By:
Dec 11,2012
2 people found
this helpful
Great service all around. Very quickly identified a high quality tenant for a 1 year let. Handled everything professionally and courteously....
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Oct 23,2012
Minithumbdown
By:
Oct 23,2012
7 people found
this helpful
I have been contacting this agent to view a property repeatedly. Nobody ever contacts me back after I leave messages or through contact on right move. Wonder if the vendor mows they are not doing the upmost to sell there property....
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What agent could do to change your mind?
Returned my calls or contacted via right move enquiry form.
Was this helpful? Yes
Oct 22,2012
Minithumbdown
By:
Oct 22,2012
11 people found
this helpful
The worst letting agency ever!! my and my partner rented 4 month ago a flat in Centrium....because we had a transferred tenancy contract we didn\'t deal to much with them for the fees and viewing arrangements as the last tenants took care of that for us ....but ....after a few weeks we had moved into the managed property ( by Foxtons of course)...we had our car clamped because Rebeke didn\'t bother to register us for the parking permits....we try so many times to contact her to instruct the c...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 90% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £370,000
  • Max: £372,500

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
11 0 13 7 2 1 0 0 1 1
Jon Johnston - upload your photo Jon Johnston
3 reviews

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Liam Creech - upload your photo Liam Creech
2 reviews

About Liam No description set View full profile
Michael Chamberlain - upload your photo Michael Chamberlain
1 reviews

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Tim Pacey - no image available Tim Pacey
Lettings Manager
6 reviews

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Amy Straw - upload your photo Amy Straw
2 reviews

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Daniel Green Daniel Green
Lettings Manager
16 reviews

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Gerry Miteva - upload your photo Gerry Miteva
6 reviews

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Rebeka Luniak - upload your photo Rebeka Luniak
1 reviews

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Divyesh Bhanderi - upload your photo Divyesh Bhanderi
2 reviews

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Charlotte-Louise Brown - upload your photo Charlotte-Louise Brown
2 reviews

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Christopher Howard - upload your photo Christopher Howard
2 reviews

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Seb  - upload your photo Seb
2 reviews

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Laura Jull - upload your photo Laura Jull
4 reviews

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Ellis Bavington-Hall - upload your photo Ellis Bavington-Hall
2 reviews

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Lucy King - upload your photo Lucy King
2 reviews

About Lucy No description set View full profile
Jose Bailao - no image available Jose Bailao
Lettings Negotiator
6 reviews

About Jose 10 years of Foxtons Experience Best Lettings Agent View full profile
Shaun Bailey - no image available Shaun Bailey
Sales Manager
44 reviews

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Kezia Toghill - upload your photo Kezia Toghill
1 reviews

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Greg Boxer - upload your photo Greg Boxer
11 reviews

About Greg No description set View full profile
Craig Brant - upload your photo Craig Brant
1 reviews

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Last updated at 3:41 PM 03/12/2015 by allAgents

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Last updated at 3:41 PM 03/12/2015 by allAgents

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