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No description for branch.
Foxtons

173-177 Clarence Street Kingston Upon Thames
Greater London
KT1 1QT

020 8879 2121

May 27,2016
Minithumbup
By:
May 27,2016
0 people found
this helpful
Emily is friendly, swift, and professional - so grateful for her efforts and sense of urgency when arranging viewings, guiding us through the deposit, and the referencing process! Can't wait to move into the new place. Thank you....
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Comment on agent fees
Totally reasonable given the level of service.
Was this helpful? Yes
Jan 20,2016
Minithumbup
By:
Jan 20,2016
1 people found
this helpful
I was very impressed by Steven McGuire from Foxtons who achieved the great price and made the sale happen: effective service, excellent and honest communication, making the process smooth from the moment of accepting the offer to exchange and completion - truly SUPERB service!!!...
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Was this helpful? Yes
Oct 03,2015
Minithumbdown
By:
Oct 03,2015
1 people found
this helpful
i have used foxton's for 12 years, initially the service was very good and they paid attention to my property, and they always got new tenants. But since the financial crisis there has been a dramatic drop in service, they have no interest in the property and their property management service just seems to be about collecting money at every opportunity. they seem to have no idea of what is happening at the property, (7 weeks after tenants moved out I discovered they'd left 10 bags of rubbish in...
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What agent could do to change your mind?
the main ones are OK , but they add a fee to everything (eg get a new piece of furniture and they add a fee).
Comment on agent fees
the main ones are OK , but they add a fee to everything (eg get a new piece of furniture and they add a fee).
Was this helpful? Yes
Sep 16,2015
Minithumbup
By:
Sep 16,2015
1 people found
this helpful
Steven Mcguire did a good job of relentlessly showing our property to a large number of buyers. Because of the effort he and, particularly his colleague Billy Brawn put in we found the right buyer and got a price that enabled us to buy the house we wanted. I also felt Steven was helpfully calm during the sales process and, crucially, was very responsive when we needed him to speak to the buyer and work out what was happening. On one occasion the deal could have fallen apart but I think because ...
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Comment on agent fees
Fees were high, which I wasn't happy about initially but they justified them in the end, especially as we had totally incompetents managing our purchase. The difference in response times and advice was world's apart.
Was this helpful? Yes
Jun 01,2015
Minithumbup
By:
Jun 01,2015
0 people found
this helpful
Want just say big thank you for Alex and all Fixtons in Kingston stuff for help me to found nice and good home. The home is amazing and all staff is really nice and they really want to help you. Big recommendationsfor everyone!! Thank you!...
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Was this helpful? Yes
Mar 05,2015
Minithumbdown
By:
Mar 05,2015
2 people found
this helpful
Terrible experience when trying to renew tenancy for short term, by one month on top of 12 month tenancy agreement. Why so short - we are leaving the country. Tenancy was coming to an end in three months and we were asked to renew or leave. A one month extension was agreed to, we signed agreement & paid the £96 renewal fee (extortion for few admin tasks/documents). Within 4 days of the initial agreement, we were told Landlord had changed their mind and would not agree to just one mont...
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What agent could do to change your mind?
Charged twice for renewal (when they didn\'t respect the 1st agreement and bullied us to agree to a shorter one themselves) ‚£150 for check-up fee of unfurnished property - too high.
Comment on agent fees
Charged twice for renewal (when they didn\'t respect the 1st agreement and bullied us to agree to a shorter one themselves) ‚£150 for check-up fee of unfurnished property - too high.
Was this helpful? Yes
Jan 04,2015
Minithumbdown
By:
Jan 04,2015
2 people found
this helpful
Where to begin. Foxtons were one of a few options over agents when we first moved. We found a property as students to share. The property was supposedly managed by Foxtons for the Landlord, which was later changed. When we first viewed properties, I myself found Foxtons to be charming and persuasive. However my housemates received a colder unprofessional vizard. The employee Charlie chew gum and left the viewing to their own desire and avoided questions. We were stung with unbelievable rent cons...
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What agent could do to change your mind?
Honesty would have been required instead of sleazy moves and scamming.
Comment on agent fees
Foxtons may stand on no holding deposits however charge you for ever movement after.
Was this helpful? Yes
Sep 10,2014
Minithumbdown
By:
Sep 10,2014
2 people found
this helpful
What a worse nightmare they are, I bought flat from them .....,first they lie about service charges and ground rent, then they ask you to put 1 % deposit and no refundable . and nothing you can do about that they claims they have been informed by the vendor and not them, and you can't get your 1% back.. here is the trikes they used to sell you the property... They have no moral value....
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Was this helpful? Yes
Aug 22,2014
Minithumbup
By:
Aug 22,2014
0 people found
this helpful
I chose foxtons having heard that they were red hot! during the period of my sale i dealt with several male staff who all handled my case with respect, positivity, helpfullness, politenes, speed, efficiency, good humour, excellent advice, calmness, accuracy and understanding. two chain breaks were repaired almost instantly and i felt totally confident with the superb teamwork i encountered. they produced a perfect outcome and i am so pleased they were my agent. i can highly recommend foxtons on ...
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Comment on agent fees
you get what you pay for
Was this helpful? Yes
Aug 19,2014
Minithumbup
By:
Aug 19,2014
0 people found
this helpful
I want to say, that Andrew Gillies, from your Kingston office, was absolutely amazing. He has gone above and beyond to help me to find a house. I will be looking for another property in 6-7 months, and I will be definitely coming back. Over the past month, I have interacted with many agencies, but by far Foxtons has offered the best service. It has been respectful and helpful attitude of Andrew, which made the search for the housing enjoyable. So thank you!...
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Was this helpful? Yes
May 16,2014
Minithumbup
By:
May 16,2014
0 people found
this helpful
I was very impressed the way Foxtons made the sale happen very quick and efficient from the moment of accepting the offer to exchange and completion, was all happening very fast, as this was also a Leashold property. I was confident with Foxtons on respect of keeping you in the loop of what\'s happening with solicitor\'s and the buyer\'s situation in principal. It is important to work altogether as a team, and I felt part of that team in Foxtons....
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Was this helpful? Yes
Apr 02,2014
Minithumbdown
By:
Apr 02,2014
3 people found
this helpful
I arranged three viewings for the following day with Charlie. He phoned me the next day thinking I was someone else! Once he finally understood who I was, apparently the three flats he\'s booked us into see are completely different from the three I\'d written down. He starts saying that I must have got them confused etc etc when it was him who\'d suggested these flats I\'d written down in the first place! I said I was only really interested in one of the flats and he said "oh, that\'s gon...
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What agent could do to change your mind?
They should get some manners and humility!!!
Was this helpful? Yes
Feb 17,2014
Minithumbup
By:
Feb 17,2014
0 people found
this helpful
Absolutely outstanding service from Adam O\'Leary (Sales Manager) and Daisy Malin (negotiator) at Foxtons, Twickenham. These people are highly competent, professional, extremely polite and helpful - and they left no stone unturned in helping me as a client! They are a real pleasure to deal with, and I am very grateful to them for their exceptional level of service and for all their help and expertise. I would very, very highly recommend them. FIRST CLASS! Many thanks, Adam, Daisy and team....
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Was this helpful? Yes
Nov 02,2013
Minithumbup
By:
Nov 02,2013
0 people found
this helpful
Exemplary all round service. Specifically the speed of finding not one but two tenants exactly in line with the criteria set around timescales and acceptable offers. Additional and appropriate advice offered even when no direct gains were to be made for the agent. Very friendly and accommodating service....
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Was this helpful? Yes
Aug 27,2013
Minithumbup
By:
Aug 27,2013
0 people found
this helpful
Gabriel and Loui thank you for all your hard work re the sale of our house! My wife and I have been nothing but impressed with your professionalism and dedication. Both of you kept us up to date throughout and when we did have a question you were always available to assist. Without doubt this has been the most painless sale; but more importantly for the price we wanted and within the strict time constraints we placed on you. I have no reservation in recommending Foxtons at Kingston to friends an...
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Was this helpful? Yes
By: google user
Oct 24, 2013
View all comments (2)
staff at foxtons Kingston office are dishonest.. so this must be another friend of Foxtons!!!....
Aug 15,2013
Minithumbup
By:
Aug 15,2013
0 people found
this helpful
Gabriel and Steve at Foxtons where superb from start to finish. After having my flat on Market for 2 months with a different agent, I approached Foxtons who had 4 Viewings arranged on the first day. The first view offered full asking price. We encountered a number of problems in the sales process, as well as having a strict deadline to complete in as I was relocating. Despite the pressure this put Gabriel and Steven under they coped with it in an assured calmness and very professional manner....
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Was this helpful? Yes
Jul 15,2013
Minithumbup
By:
Jul 15,2013
0 people found
this helpful
Our agent was Mr.Andrew Gillis in Kingston Branch..He is very professional and he understood what we want,within 24hrs he found what we exactly wanted. Foxtons are Great.. I would definitely use their services again, and would highly recommand them anytime to any of my friends....
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Was this helpful? Yes
By: google user
Oct 24, 2013
View all comments (2)
not sure about who wrote this, Foxtons Kingston are nightmare to deal with... so is this by someone who knows foxtons well......
Apr 10,2013
Minithumbdown
By:
Apr 10,2013
5 people found
this helpful
After being called at work ( despite being asked not to) and on my mobile three to four times a day, I finally relented to attend a viewing with Foxtons, Kingston. I was due to meet the agent at 1030 outside the property. It was a particulalry cold day and I made sure to be outside the property early. After ten minutes and no sign, I text the agent only, and she said "she was on her way". After another 10 minutes of waiting, I crossed the road to get a bus back into the town, only to ...
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Was this helpful? Yes
Mar 06,2013
Minithumbup
By:
Mar 06,2013
0 people found
this helpful
I asked James Blackler for your details as I wanted to touch base with you relating to the sale of my property at 65A Warwick Way, Pimlico, London. I have historically used Winkworths and Hamptons for this flat which I've owned for some 20 years. James reached out to me in 2011 or 2012 about selling my flat (he got my details from the Foxtons London Bridge office if I recall right). James has given unfailingly good advice, both as to pricing (which was a better price than each other agent ...
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Was this helpful? Yes
Mar 06,2013
Minithumbup
By:
Mar 06,2013
0 people found
this helpful
I asked James Blackler for your details as I wanted to touch base with you relating to the sale of my property at 65A Warwick Way, Pimlico, London. I have historically used Winkworths and Hamptons for this flat which I've owned for some 20 years. James reached out to me in 2011 or 2012 about selling my flat (he got my details from the Foxtons London Bridge office if I recall right). James has given unfailingly good advice, both as to pricing (which was a better price than each other agent ...
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Was this helpful? Yes
Feb 24,2013
Minithumbup
By:
Feb 24,2013
0 people found
this helpful
The sale of my wife and mine\'s property in Surbiton was recently handled by Christian and Gabriel at Foxtons in Kingston. First, we were highly impressed with the speed with which Gabriel and Christian were able to secure viewings and offers on our property. After securing offers (our first offer fell through at the last minute so we went through the sales process twice) Christian and Gabriel worked extremely hard to ensure we knew what we needed to do to ensure everything went smoothly, as wel...
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Was this helpful? Yes
Jan 17,2013
Minithumbdown
By:
Jan 17,2013
7 people found
this helpful
The staff at Foxtons were lovely when we first found the property we wanted to rent......that is until they got our money. Then they stopped responding to our emails and after 3 months called to say we still owed rent - which we thought they had sorted out when we first moved in. They didn\'t apologise for their mistake, all they cared about was when we would made the payment. They also talked us into a 2 year lease - making out like this would be our only chance of getting the property and we\'...
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What agent could do to change your mind?
Nothing. I would never use them again and will be advising everyone I know that is looking for a rental property to avoid Foxtons like the plague.
Was this helpful? Yes
By: Harry
Oct 24, 2013
View all comments (1)
sorry " Missy" they are dishonest, the worse estate agent I have ever came across.......
Nov 21,2012
Minithumbup
By:
Nov 21,2012
0 people found
this helpful
Jo was an excellent communicator. Always rang back and always kept in contact, keeping me to update even if there was no movement. It was a hard sale due to my property type but Jo and other team members at Foxtons ploughed on regardless and after 7 months, we got there and contracts were exchanged. Very pleased!...
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Was this helpful? Yes
Aug 22,2012
Minithumbup
By:
Aug 22,2012
0 people found
this helpful
Hi The following is an email which I sent to the head office of Foxtons on 14/08/12--Since then I continue to be impressed with Sophie Doran who offers what all estate agents should aspire to accomplish . She is still dealing with our search and in our opinion achieves 100% in all aspects of customer service,efficiency and good manners. So much so that I have appointed her as our sole agent to find our requirements. Also, I must confess that I have never been an estate agent fan. However the ...
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Was this helpful? Yes
Jul 21,2012
Minithumbdown
By:
Jul 21,2012
13 people found
this helpful
Having been a residential landlord for over 10 years, I was initially impressed with the speed with which Foxtons found a tenant, but that was the end of the good news. They have proved time and time again to be very unprofessional, and very troublesome to deal with. Here are a list of the wows I suffered at their hands * Agent assisted tenant to remove and throw my sofa and chairs in the communal bins without my knowledge or consent, or even informing me. I only found out when I received...
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Was this helpful? Yes
Jun 13,2012
Minithumbup
By:
Jun 13,2012
1 people found
this helpful
I am so happy with the purchase of my flat and I wanted to say thanks for your help throughout. Especially Loui who went out of his way to help me when I couldn\'t use the door keys- which was my own fault. When I started looking for a property lots of people told me you should sell through Foxtons but not buy, but I have set them straight now and told all my friends to buy with Foxtons. As a first time buyer I thought this was supposed to be a stressful process but it was actually good fun! I'l...
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Was this helpful? Yes
By: Sam Crawford
Jul 04, 2012
View all comments (2)
Gavin - I fully agree and made AllAgents aware of this blatant gaming of their ratings 7 months ago. I even provided a chart to back it up that demonstrated their 5-star reviews went from zero to huge numbers almost overnight. They said they would investigate, but I haven't heard anything. I've just chased them up again. I posted to moneysavingexpert at the time regarding this: http://forums.moneysavingexpert.com/showthread.php?t=3651431 I strongly suspect that the reviews are real feedbac....
Jun 12,2012
Minithumbup
By:
Jun 12,2012
1 people found
this helpful
We live in Australia and decided to sell our property in Kingston, finding an agent was no small task being abroad. We got a few valuations and even after many mixed reviews on Foxtons, they promised good service and their communication with us was good. This was a big plus for us being so far away. So with some hesitation we signed up with Foxtons. Well the service they promised and the service we got from Christian Dickson was far superior to what we expected. On many occasions he went above a...
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Was this helpful? Yes
Feb 15,2012
Minithumbup
By:
Feb 15,2012
0 people found
this helpful
Christian Dickson (Kingston) worked really hard to, firstly, find us a buyer, and secondly, to keep the buyer, despite various issues. I've been involved in close to 15 buying/sellingtransactions over the last 19 years; never said this about an estate agent, and never thought I would, but on this occasion, he really earned his fee!...
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Was this helpful? Yes
By: red
Apr 26, 2012
View all comments (1)
what are you, related to him??? he hasn't got a clue, he is full of it!!! should be selling timeshare not peoples homes. As for communication, there is'nt any and when there is, it is all either old or not correct because the teams of people seem to be unable to read each others notes they leave on their computor sytems.......
Dec 15,2011
Minithumbup
By:
Dec 15,2011
0 people found
this helpful
They are professional, quick and know their profession really good. They are just prepared! I live in Italy and got a job offer from a London based company and had NO IDEA, where to go to live, what to rent, where to rent, I just had my general ideas about a possible flat. I found Foxtons on the internet by googling, I sent them a mail and Kirk - professional and nice - started to organize for me something right afterwards. Not even a week later we organized a day, when I came to London for ...
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Was this helpful? Yes
Jan 13,2011
Minithumbdown
By:
Jan 13,2011
6 people found
this helpful
This has been my worst ever experience of renting and everything negative you hear about Foxtons is true. Please if you are thinking of walking into one of their onerous branches, stop , turn around and go elsewhere. This will save you money and frustration....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £219,000
  • Max: £470,000

Letting
  • Min: £0
  • Max: £0

NALS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
1 3 6 4 13 0 1 1 0 2
Jon Johnston - upload your photo Jon Johnston
3 reviews

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Christian Dickson - upload your photo Christian Dickson
5 reviews

About Christian No description set View full profile
Loui Knollman - upload your photo Loui Knollman
2 reviews

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Tim Pacey - no image available Tim Pacey
Lettings Manager
6 reviews

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gabriel cunningham - upload your photo gabriel cunningham
4 reviews

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Sophie Doran - upload your photo Sophie Doran
1 reviews

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Emily Clare - upload your photo Emily Clare
1 reviews

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Joanna Merton - upload your photo Joanna Merton
1 reviews

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Jamie Willmot - upload your photo Jamie Willmot
3 reviews

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Divyesh Bhanderi - upload your photo Divyesh Bhanderi
2 reviews

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Christopher Howard - upload your photo Christopher Howard
2 reviews

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Seb  - upload your photo Seb
2 reviews

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Kirk  - upload your photo Kirk
1 reviews

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Sonia  - upload your photo Sonia
1 reviews

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Mr.Andrew Gillies - upload your photo Mr.Andrew Gillies
2 reviews

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Steven Mcguire - upload your photo Steven Mcguire
3 reviews

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Jonathan Daykin - upload your photo Jonathan Daykin
1 reviews

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Megan Davies - upload your photo Megan Davies
1 reviews

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Laura Jull - upload your photo Laura Jull
4 reviews

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Adam  OLeary - upload your photo Adam OLeary
2 reviews

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Daisy  Malin - upload your photo Daisy Malin
1 reviews

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Charlie  - upload your photo Charlie
0 reviews

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oliver lund - upload your photo oliver lund
1 reviews

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stephen mcquire - upload your photo stephen mcquire
1 reviews

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Jose Bailao - no image available Jose Bailao
Lettings Negotiator
6 reviews

About Jose 10 years of Foxtons Experience Best Lettings Agent View full profile
Shaun Bailey - no image available Shaun Bailey
Sales Manager
44 reviews

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Alex Guada - upload your photo Alex Guada
1 reviews

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Greg Boxer - upload your photo Greg Boxer
11 reviews

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Last updated at 3:27 PM 03/12/2015 by allAgents

Complaints Procedure

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Last updated at 3:27 PM 03/12/2015 by allAgents

Awards won by Foxtons, Kingston Upon Thames KT1 1QT

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