Head Office, London, W4
2.4/5, 31 reviews
35% recommended
100% sales valuation accuracy
100% sales fee satisfaction
No description for branch.

Opening Hours
Address

Foxtons
566 Chiswick High Road
London
Greater London
W4 5BE
020 7973 2020

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £320,000 £748,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 2 17 5 0 0 0 2 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“Worst Ever ! stay away from Foxtons at all co......”

Share on :
Jan 26,2021
Minithumbdown
By: 'Didem'
Jan 26,2021
4 people found
this helpful
Worst Ever ! stay away from Foxtons at all costs. We ended up renting a flat through Foxtons unfortunately and we have had millions of issues. Their Battersea London branch staff Beattie, Mersaides are the worst ever to deal with. They don't only refuse to do ...
read full review
Was this helpful? Yes

“The worst ever I have seen in my life.....”

Share on :
Jun 25,2020
Minithumbdown
By: 'Walid'
Jun 25,2020
3 people found
this helpful
The worst ever I have seen in my life Rude staff, incompetent , try always to sell you bad properties I rented a flat for my son in Harrow since last year, and the flat was ill maintained , always problems, water leak, no elevators , no security ...
read full review
Was this helpful? Yes

“Terrible for tenants...”

Share on :
Mar 05,2020
Minithumbdown
By: 'rabussier'
Mar 05,2020
2 people found
this helpful
As we are leaving our rental,Foxtons is in charge of finding a new tenant. It is very difficult to work with this agency. They tried to bully us into leaving them a key and complete access to our home. Their agents do not respect ...
read full review
Was this helpful? Yes

“Poor customer service...”

Share on :
May 13,2019
Minithumbdown
By: 'HateFoxtons'
May 13,2019
4 people found
this helpful
This agency is best to avoid. Having rented a flat from them for several years and never missing a single payment they still treated us as if we were tenants from hell. They never answer any calls nor they call you back....
read full review
Was this helpful? Yes

“Rip off artists...”

Share on :
Apr 24,2019
Minithumbdown
By: 'Troll'
Apr 24,2019
4 people found
this helpful
I contacted Foxtons to market my property on let only basis. They found me a long term tenant who has been in the property for nearly two years. The fees are absolutely ridiculous - they charge you 9% of your monthly rent for altering a bit ...
read full review
Comment on agent fees
Agents fees very high!
Was this helpful? Yes

“Foxtons Tenancy Department is without a doubt the worst run ......”

Share on :
Nov 09,2017
Minithumbdown
By: 'Richard'
Nov 09,2017
11 people found
this helpful
Foxtons Tenancy Department is without a doubt the worst run and most frustrating group of people I have ever had the misfortune to have to deal with. I cannot fathom how it can take them a month to respond to an e-mail. That was the ...
read full review
Comment on agent fees
Bad, high fees and nothing in return
Was this helpful? Yes
By: Mirella Brummer
Dec 19, 2019
View all comments (2)
Have had several maintenance issues and am now Withholding rental as Nothing gets done. Tired of being the scapegoat and absolutely agree with Richard's comments. Treated worse than an animal and fed up with just trying to repair a simple defective shower screen which fell on me twice when in the middle of showering because a piece of plastic snapped. We only have a shower and no bath so quite serious. ...

“Given our family have been victim of these morally inhumane ......”

Share on :
Oct 10,2017
Minithumbdown
By: 'Ms'
Oct 10,2017
9 people found
this helpful
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11: * As an example of this, our latest dealing with Foxtons (...
read full review
Was this helpful? Yes
By: Former Agent
Oct 17, 2017
View all comments (1)
As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is unfortunately fairly prevalent! The reason Foxtons takes your monies due and gets a signed agreement is that this is then binding and there is no going back - this is exactly because of what has happened to you, so your complaint is actually fairly contradictory. More often than not, the landlord is telling ...

“Every time I heard Foxtons was a nightmare, I didn't ......”

Share on :
Jun 27,2017
Minithumbdown
By: 'John'
Jun 27,2017
5 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell. First of all, the ...
read full review
Was this helpful? Yes
By: Tim
Jul 20, 2018
View all comments (2)
LOL ...

“1) They did not do the check-in properly. Tomiwa Oluade showed ......”

Share on :
Jan 09,2017
Minithumbdown
By: 'A'
Jan 09,2017
7 people found
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself. 2) They did not inform me the damp issue ...
read full review
Comment on agent fees
Bad . It is expensive and not worth their service at all.
Was this helpful? Yes

“Not reachable, does not take the property in his best ......”

Share on :
Oct 12,2016
Minithumbdown
By: 'South'
Oct 12,2016
2 people found
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of. Just thinks about his fee , as does everyone at foxtons. Terrible company to work with, many relocation companies REFUSE to work ...
read full review
Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
Was this helpful? Yes

“My experience with Foxtons was a nightmare from the very ......”

Share on :
Jul 28,2016
Minithumbdown
By: 'Miguel'
Jul 28,2016
2 people found
this helpful
My experience with Foxtons was a nightmare from the very beginning. Luckily I signed a contract with a 6 months break clause, and I left the property as soon as I could. Since the first day that I moved in my new home with Foxtons I ...
read full review
What agent could do to change your mind?
Bad. Terrible.
Attached Filesnbsp;
Comment on agent fees
Bad. Terrible.
Was this helpful? Yes

“I cannot recommend Mark highly enough... he is simply the ......”

Share on :
Jun 29,2016
Minithumbup
By: 'David'
Jun 29,2016
0 people found
this helpful
I cannot recommend Mark highly enough... he is simply the very best real estate agent I have worked with in 30 years, in multiple cities and in multiple markets, he is genuinely very very good. Why do I say that? He achieved close to 30% higher than ...
read full review
Was this helpful? Yes

“They are ok to deal with until you find a ......”

Share on :
Apr 11,2016
Minithumbdown
By: 'j2i28dudjsk1'
Apr 11,2016
3 people found
this helpful
They are ok to deal with until you find a property and sign a contract. However once it's signed, they don't want to do anything with you. We had so many issues and when we contacted Foxtons about them they would mostly ignore our communication ...
read full review
Was this helpful? Yes

“I have know Adamo for more than four months. He ......”

Share on :
Mar 19,2016
Minithumbup
By: 'B'
Mar 19,2016
0 people found
this helpful
I have know Adamo for more than four months. He has been extremely effective in terms of showing all the available apartments and properties for sale. He is polite and a very good organiser. He has managed my expectation well and I have managed to ...
read full review
Comment on agent fees
Adamo is an excellent agent and keep you engaged with what he can offer. He is persistent and manages to fit into your schedule even though some times that may be over the weekend. Well done Adamo....
Was this helpful? Yes

“Hello Mr. Bailey,Just a few words to say how ......”

Share on :
Apr 30,2015
Minithumbup
By: 'Mrs.'
Apr 30,2015
0 people found
this helpful
Hello Mr. Bailey, Just a few words to say how much we appreciated the time and effort that you and your team undertook in order to resolve this lengthy insurance claim. Many thanks to all concerned and to yourself in particular, for keeping me constantly ...
read full review
Was this helpful? Yes

“I have kept on calling the number listed on zoopla's ......”

Share on :
Sep 16,2014
Minithumbdown
By: 'SARAH'
Sep 16,2014
4 people found
this helpful
I have kept on calling the number listed on zoopla's website but get no answer have tried this for the next day but aslo no answer. I tried calling from my mobile number instead of my land line and they finally answered which I found ...
read full review
What agent could do to change your mind?
they could answer the phone and be more professional
Attached Filesnbsp;
Was this helpful? Yes

“The property manager assigned answers promptly and politely. Foxtons applies ......”

Share on :
Jul 15,2014
Minithumbup
By: 'C.J.'
Jul 15,2014
0 people found
this helpful
The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services....
read full review
Was this helpful? Yes

“Hi there, I did really appreciated you service and would ......”

Share on :
Jan 20,2014
Minithumbup
By: 'T.Hlaing'
Jan 20,2014
0 people found
this helpful
Hi there, I did really appreciated you service and would like to Highly Recommended to Chiswick Branch Staff name: Tia Glenn. She did very much take care her customer and her communication was Excellent, even i didn't get her from property under her supervising, still ...
read full review
Was this helpful? Yes

“I have nothing but positive comments regarding Mark Nockles and ......”

Share on :
Nov 15,2013
Minithumbup
By: 'AW'
Nov 15,2013
0 people found
this helpful
I have nothing but positive comments regarding Mark Nockles and the sales team at Foxtons Shepherds Bush: From valuation to completion, Mark provided sound impartial advice and showed himself to possess both experience and integrity. The team achieved our asking price within 3 weeks of marketing ...
read full review
Was this helpful? Yes

“I have used Foxtons before and once again found my ......”

Share on :
Oct 23,2013
Minithumbup
By: 'SP'
Oct 23,2013
0 people found
this helpful
I have used Foxtons before and once again found my dealing with them, this time at the Chiswick office, excellent. I think people are often far too quick to write negative feedback and more often than not positive experiences are not noted or written. I ...
read full review
Was this helpful? Yes

“My flat was on the market for four months with ......”

Share on :
Jun 17,2013
Minithumbup
By: 'Helen'
Jun 17,2013
0 people found
this helpful
My flat was on the market for four months with a reputable estate agent and it had one mediocre offer that fell through. Foxtons then took it on and within four days it had two offers and one at full asking price. Throughout the process ...
read full review
Was this helpful? Yes

“Unorganized, completely disappointing behaviour! Words cannot describe what me and ......”

Share on :
Nov 23,2012
Minithumbdown
By: 'ANNA'
Nov 23,2012
14 people found
this helpful
Unorganized, completely disappointing behaviour! Words cannot describe what me and my flat mates have been through because of them and specifically Natasha Harrison which is the team leader of the property management. The property was old and in a very bad condition when we moved ...
read full review
What agent could do to change your mind?
they are not capable to do anything!! the are the best in deceiving people!!!
Attached Filesnbsp;
Was this helpful? Yes

“Foxtons have been amazing namely Sophia Rawlings.From the moment ......”

Share on :
Nov 01,2012
Minithumbup
By: 'eamonyates'
Nov 01,2012
0 people found
this helpful
Foxtons have been amazing namely Sophia Rawlings. From the moment we entered the store in Chiswick to the moment we found a place to live, we had nothing but enthusiasm and help. Unlike other lettings agents, Foxtons listened fully to what we wanted. They were ...
read full review
Was this helpful? Yes

“On my first appointment I tried to ring the negotiator ......”

Share on :
Oct 21,2012
Minithumbdown
By: 'Unimpressed'
Oct 21,2012
10 people found
this helpful
On my first appointment I tried to ring the negotiator I was dealing with to advise them I'd be a few minutes late and also to get directions to the office. Rang both the person's mobile and office number, no answer. Finally found our way ...
read full review
What agent could do to change your mind?
-could have greeted me and made me aware she'll be with me shortly -divert personal office phones back to main reception -Pick up calls or at least return them
Attached Filesnbsp;
Was this helpful? Yes

“I have used other bad letting agencies in the last 3 ......”

Share on :
Oct 10,2012
Minithumbdown
By: 'Jairo'
Oct 10,2012
10 people found
this helpful
I have used other bad letting agencies in the last 3 years, but nothing compares with the appalling treatment that I have received from Foxtons. Not only do they completely disregard the privacy of the tenants - as for several times, viewings were conducted in the ...
read full review
What agent could do to change your mind?
Lack of professionalism by not replying to queries and not providing the required data.
Attached Filesnbsp;
Was this helpful? Yes

“From the start Foxtons were confident upbeat and gave the ......”

Share on :
Sep 26,2012
Minithumbup
By: 'Mike'
Sep 26,2012
0 people found
this helpful
From the start Foxtons were confident upbeat and gave the impression they would sell. Having dealt with other agents they were a breath of fresh air. Constantly on top of everything, returning calls promptly and not giving a £1 away at negotiation stage if they could ...
read full review
Was this helpful? Yes

“Just wanted to say thank you to you both for ......”

Share on :
Sep 06,2012
Minithumbup
By: 'Michael'
Sep 06,2012
0 people found
this helpful
Just wanted to say thank you to you both for all your efforts re the sale ¢â‚¬â€œ which as Harvey confirmed to me yesterday in the middle of the Channel Tunnel (!) was completed on time. Mark ¢â‚¬â€œ thank you for the sale. You achieved in two weeks ...
read full review
Was this helpful? Yes

“The foxtons are managing our property, and we have no ......”

Share on :
Aug 10,2012
Minithumbdown
By: 'Tenant'
Aug 10,2012
13 people found
this helpful
The foxtons are managing our property, and we have no direct contact with the landload. They refuse to carry out emergency repairs (e.g. gas) because of their current inability to contact the landlord (from previous experience it can take up to 2 weeks). As the ...
read full review
Was this helpful? Yes

“On the 1st June Rhea Smith told me she would ......”

Share on :
Jun 13,2012
Minithumbdown
By: 'pam'
Jun 13,2012
13 people found
this helpful
On the 1st June Rhea Smith told me she would request for my deposit of 3270gb to be released and it would take 48 hours to process . I mentioned that I needed the money and she reassured me I she would make it a priority . I ...
read full review
What agent could do to change your mind?
refunding me part of the admin fee which I paid innitially as compensation for the frustation , time wasted and inconvinience this has caused .
Attached Filesnbsp;
Was this helpful? Yes

“From a Tenants perspective, Foxtons are very poor at communicating. ......”

Share on :
May 04,2012
Minithumbdown
By: 'Nick'
May 04,2012
17 people found
this helpful
From a Tenants perspective, Foxtons are very poor at communicating. I have been sitting in my living room sometimes with visits from the estate agents constantly, without any notice whatsoever. when you challenge them for turning up unannounced they just apologise and do not leave, ...
read full review
What agent could do to change your mind?
Communicated and followed the terms of the rental agreement.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:41 PM 03/12/2015 by allAgents

Awards won by Foxtons, London W4 5BE


As Seen On

Find the Best Agent to
Sell or Rent Your Home