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No description for branch.
Foxtons

566 Chiswick High Road London
Greater London
W4 5BE

020 7973 2020
Oct 10,2017
Minithumbdown
By: 'Ms Souza.'
Oct 10,2017
0 people found
this helpful
Given our family have been victim of these morally inhumane landlords, here's my advice to potential tenants of Foxtons Battersea agents (* in particular) and ** the owner and landlord of the 4 bedrooms house in *** Battersea SW11: * As an example of this, our latest dealing with Foxtons (who has been dishonest with us many years prior) and **the landlord, went like this: We called Foxtons requesting the viewing of the above mentioned property in Battersea. Shannagh Docherty booked a viewing...
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By: Former Agent
Oct 17, 2017
View all comments (1)
As an agent - having worked at Foxtons in the past. It sounds like you got a bad landlord, not an agent. Landlords holding off on signing agreements to find better offers or a sales tenant is unfortunately fairly prevalent! The reason Foxtons takes your monies due and gets a signed agreement is that this is then binding and there is no going back - this is exactly because of what has happened to you, so your complaint is actually fairly contradictory. More often than not, the landlord is telling ...
Jun 27,2017
Minithumbdown
By: 'John'
Jun 27,2017
3 people found
this helpful
Every time I heard Foxtons was a nightmare, I didn't realise how bad it could be. But after a few hours into my new flat I already got a sense of what my next year is going to be like. Hell. First of all, the Property Manager, Anett Nemes, never showed up to inspect the flat before I moved in or show me around. The keys (I still don't have a full set of keys by the way, if I need to take the trash out, for example, I have to ask one of the neighbours to let me back in) were left for me to pic...
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Was this helpful? Yes
Jan 09,2017
Minithumbdown
By: 'A tenant'
Jan 09,2017
4 people found
this helpful
1) They did not do the check-in properly. Tomiwa Oluade showed me in after I signed the contract. I said the inside of property was not cleaned properly. He said boldly that I needed to do it myself. 2) They did not inform me the damp issue of the property. It has been there for years from our neighbour. 3) They did not inform anything' bout where my deposit went until a year after I moved in and when I pushed them to provide deposit certificate. They did send to me a certificate but only w...
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Comment on agent fees
Bad . It is expensive and not worth their service at all.
Was this helpful? Yes
Oct 12,2016
Minithumbdown
Tariq Raja
By: 'South west london'
Oct 12,2016
2 people found
this helpful
Not reachable, does not take the property in his best intrest as many landlord would like to have their property well taken care of. Just thinks about his fee , as does everyone at foxtons. Terrible company to work with, many relocation companies REFUSE to work with them because of their apalling lack of communication....
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Comment on agent fees
Bad: never reachable Bad: doesn't care for the situation you are in ( no empathy) Bad: has been appealed to fix the property ( has still not been fixed) Bad: Even if you ask him, you leave him mails and voicemails he will NOT call you back. Even if he says he will. Bad: works on his own pace and the feeling we got from him is at his own pace. Bad: Same as above with answering the phone.
Was this helpful? Yes
Jul 28,2016
Minithumbdown
By: 'Miguel'
Jul 28,2016
2 people found
this helpful
My experience with Foxtons was a nightmare from the very beginning. Luckily I signed a contract with a 6 months break clause, and I left the property as soon as I could. Since the first day that I moved in my new home with Foxtons I had issues. To begin with the cleaning status of the property was listed as professionally cleaned, but there was dust on several surfaces and the shower had stains that I had to clean. This was my first time renting in the UK, so I thought that I would have to l...
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What agent could do to change your mind?
Bad. Terrible.
Attached Files
Comment on agent fees
Bad. Terrible.
Was this helpful? Yes
Jun 29,2016
Minithumbup
Mark Nockles
By: 'David May'
Jun 29,2016
0 people found
this helpful
I cannot recommend Mark highly enough... he is simply the very best real estate agent I have worked with in 30 years, in multiple cities and in multiple markets, he is genuinely very very good. Why do I say that? He achieved close to 30% higher than any other agent said was possible, which is always nice. He was always available. He was always positive and cheerful and optimistic. He is an incredibly creative problem solver. My sale was pretty complex in many ways, but nothing ever defeated...
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Was this helpful? Yes
Apr 11,2016
Minithumbdown
By: 'j2i28dudjsk1'
Apr 11,2016
1 people found
this helpful
They are ok to deal with until you find a property and sign a contract. However once it's signed, they don't want to do anything with you. We had so many issues and when we contacted Foxtons about them they would mostly ignore our communication and it took months and months to resolve basic issues like kitchen sink blockage, broken gate locks etc. They don't even adhere to their own complaints procedure. They ignored our formal complaints as well and didn't reply until the Ombudsman told th...
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Mar 19,2016
Minithumbup
Adamo Piras
By: 'B Borhani'
Mar 19,2016
0 people found
this helpful
I have know Adamo for more than four months. He has been extremely effective in terms of showing all the available apartments and properties for sale. He is polite and a very good organiser. He has managed my expectation well and I have managed to find the properties that I am interested in but unfortunately so far my offers have not been accepted. I will continue to keep working with Adamo and hope to find the right property soon....
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Comment on agent fees
Adamo is an excellent agent and keep you engaged with what he can offer. He is persistent and manages to fit into your schedule even though some times that may be over the weekend. Well done Adamo....
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Apr 30,2015
Minithumbup
Ian Bailey
By: 'Mrs. L. Rossi'
Apr 30,2015
0 people found
this helpful
Hello Mr. Bailey, Just a few words to say how much we appreciated the time and effort that you and your team undertook in order to resolve this lengthy insurance claim. Many thanks to all concerned and to yourself in particular, for keeping me constantly informed , updating me throughout these months and for being readily available with advice when requested. Thank you,...
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Was this helpful? Yes
Sep 16,2014
Minithumbdown
By: 'SARAH'
Sep 16,2014
3 people found
this helpful
I have kept on calling the number listed on zoopla's website but get no answer have tried this for the next day but aslo no answer. I tried calling from my mobile number instead of my land line and they finally answered which I found was weird but also kept me on hold and then told me that THEY will contact me later which never happened. Also couple of weeks ago I was looking for a property in central London and called them to arrange a viewing for a property I liked. They told me to hold and th...
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What agent could do to change your mind?
they could answer the phone and be more professional
Attached Files
Was this helpful? Yes
Jul 15,2014
Minithumbup
Camille Sanderson
By: 'C.J.'
Jul 15,2014
0 people found
this helpful
The property manager assigned answers promptly and politely. Foxtons applies a very efficient online document management system for landlords. Phone calls are always taken and forwarded to the property manager. I am very pleased with Foxtons' services....
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Was this helpful? Yes
Jan 20,2014
Minithumbup
TIA GLENN
JAN BHD
By: 'T.Hlaing'
Jan 20,2014
0 people found
this helpful
Hi there, I did really appreciated you service and would like to Highly Recommended to Chiswick Branch Staff name: Tia Glenn. She did very much take care her customer and her communication was Excellent, even i didn\'t get her from property under her supervising, still she took me another Branch Area, which location was Ealing Branch, her tiresly worked, her intention to show me property, take care customer was great and unforgetable service with excellent communication. Because of her Ealing B...
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Was this helpful? Yes
Nov 15,2013
Minithumbup
Mark Nockles
By: 'AW'
Nov 15,2013
0 people found
this helpful
I have nothing but positive comments regarding Mark Nockles and the sales team at Foxtons Shepherds Bush: From valuation to completion, Mark provided sound impartial advice and showed himself to possess both experience and integrity. The team achieved our asking price within 3 weeks of marketing the property - especially impressive considering a previous agent had not managed this after 3 months. All sales negotiations were handled with tact and diplomacy, and communications were stress free. As...
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Was this helpful? Yes
Oct 23,2013
Minithumbup
Chris Cooper
By: 'SP'
Oct 23,2013
0 people found
this helpful
I have used Foxtons before and once again found my dealing with them, this time at the Chiswick office, excellent. I think people are often far too quick to write negative feedback and more often than not positive experiences are not noted or written. I read the Google reviews before I used Foxtons Chiswick in August but was not deterred. I was very impressed with their efficiency and politness and would expect nothing less. Oliver Pym was very professional and I heard from the new tenant th...
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Was this helpful? Yes
Jun 17,2013
Minithumbup
Mark Nockles
By: 'Helen'
Jun 17,2013
0 people found
this helpful
My flat was on the market for four months with a reputable estate agent and it had one mediocre offer that fell through. Foxtons then took it on and within four days it had two offers and one at full asking price. Throughout the process Mark Nockles and the friendly Shepherd\'s Bush team kept me buoyed and swept it through with a no-nonsense professionalism. They are brilliant....
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Nov 23,2012
Minithumbdown
By: 'ANNA PAPAKONSTANTINOU'
Nov 23,2012
13 people found
this helpful
Unorganized, completely disappointing behaviour! Words cannot describe what me and my flat mates have been through because of them and specifically Natasha Harrison which is the team leader of the property management. The property was old and in a very bad condition when we moved in. We did our best to make it livable. Now they are trying to take all of our deposit using proof which is fake. I\'m really disappointed that I rent a flat under Foxtons agency. They DO NOT RESPECT ANYTHING NOT EVEN W...
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What agent could do to change your mind?
they are not capable to do anything!! the are the best in deceiving people!!!
Attached Files
Was this helpful? Yes
Nov 01,2012
Minithumbup
Sophia Rawlings
By: 'eamonyates'
Nov 01,2012
0 people found
this helpful
Foxtons have been amazing namely Sophia Rawlings. From the moment we entered the store in Chiswick to the moment we found a place to live, we had nothing but enthusiasm and help. Unlike other lettings agents, Foxtons listened fully to what we wanted. They were very open so you felt you could be completely honest in your feedback to them when viewing which ultimately led to finding the right place to live. I would highly recommend using Foxtons as they have changed the experience of findin...
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Was this helpful? Yes
Oct 21,2012
Minithumbdown
By: 'Unimpressed customer'
Oct 21,2012
9 people found
this helpful
On my first appointment I tried to ring the negotiator I was dealing with to advise them I\'d be a few minutes late and also to get directions to the office. Rang both the person\'s mobile and office number, no answer. Finally found our way and receptionist asked us to sit down as my negotiator was with other customers. We sat for over 40mins and watched her customers leave and while she disappeared to the back at which point I got up and inquired as to what\'s going on, only to find out that...
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What agent could do to change your mind?
-could have greeted me and made me aware she\'ll be with me shortly -divert personal office phones back to main reception -Pick up calls or at least return them
Attached Files
Was this helpful? Yes
Oct 10,2012
Minithumbdown
Jack Buchanan
By: 'Jairo'
Oct 10,2012
10 people found
this helpful
I have used other bad letting agencies in the last 3 years, but nothing compares with the appalling treatment that I have received from Foxtons. Not only do they completely disregard the privacy of the tenants - as for several times, viewings were conducted in the house without my consent; but also there is a complete lack of transparency - in the contract they do not state the value of the "check-out inventory" - of about 125 pounds +VAT. They did not specify the deductions made from...
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What agent could do to change your mind?
Lack of professionalism by not replying to queries and not providing the required data.
Attached Files
Was this helpful? Yes
Sep 26,2012
Minithumbup
Kirsten Petersen
By: 'Mike gardner'
Sep 26,2012
0 people found
this helpful
From the start Foxtons were confident upbeat and gave the impression they would sell. Having dealt with other agents they were a breath of fresh air. Constantly on top of everything, returning calls promptly and not giving a £1 away at negotiation stage if they could possibly help it. They say they will justify their higher fee by getting you a higher price than the competitors and I totally believe they did that with our property. Worth the money....
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Was this helpful? Yes
Sep 06,2012
Minithumbup
Harvey Martin
Mark Nockles
By: 'Michael'
Sep 06,2012
0 people found
this helpful
Just wanted to say thank you to you both for all your efforts re the sale Β’Γ’β€šΒ¬Γ’β‚¬Ε“ which as Harvey confirmed to me yesterday in the middle of the Channel Tunnel (!) was completed on time. Mark Β’Γ’β€šΒ¬Γ’β‚¬Ε“ thank you for the sale. You achieved in two weeks what your competitors failed to do in three months and did a great job. I am glad you persisted and I listened to your advice. Harvey Β’Γ’β€šΒ¬Γ’β‚¬Ε“ great and pro active Β’Γ’β€šΒ¬Γ‹Ε“after sales' with a good deal of patience...
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Aug 10,2012
Minithumbdown
By: 'Tenant'
Aug 10,2012
12 people found
this helpful
The foxtons are managing our property, and we have no direct contact with the landload. They refuse to carry out emergency repairs (e.g. gas) because of their current inability to contact the landlord (from previous experience it can take up to 2 weeks). As the landlord\'s agent it their responsibility to be able to contact the landlord in case of emergencies and not being able to do so puts us in a position that causes monetary damages. You situation as client (having a baby) is not considered ...
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Was this helpful? Yes
Jun 13,2012
Minithumbdown
Rhea Smith
Kate O\\\'Neill
By: 'pam aguiar'
Jun 13,2012
13 people found
this helpful
On the 1st June Rhea Smith told me she would request for my deposit of 3270gb to be released and it would take 48 hours to process . I mentioned that I needed the money and she reassured me I she would make it a priority . I was away week 4-11 June , to my dismay there was no deposit yet on the 11th June . I called back and asked to speak to the manager , Kate . Kate Smith told me on the 12th June that the deposit was paid the previous day . As by now I did not believe a word they were say...
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What agent could do to change your mind?
refunding me part of the admin fee which I paid innitially as compensation for the frustation , time wasted and inconvinience this has caused .
Attached Files
Was this helpful? Yes
May 04,2012
Minithumbdown
By: 'Nick'
May 04,2012
16 people found
this helpful
From a Tenants perspective, Foxtons are very poor at communicating. I have been sitting in my living room sometimes with visits from the estate agents constantly, without any notice whatsoever. when you challenge them for turning up unannounced they just apologise and do not leave, but continue the viewing. Also, be careful about when you agree to a viewing, because one viewing turns into five or six before you have time to to draw a breath. dont give them your work number either, unless ...
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What agent could do to change your mind?
Communicated and followed the terms of the rental agreement.
Attached Files
Was this helpful? Yes
Dec 07,2011
Minithumbdown
By: 'Never again!'
Dec 07,2011
4 people found
this helpful
Called Foxtons to view a million pound property, which if we liked wanted to buy CASH. Greg refused to allow us to view the property unless we agreed to being aggressively marketed with other properties we had absolutely no interest in. What a plonker - 1% commission lost....
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
50% customers were satisfied with fees 60% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£320,000
  • Max: Β£748,000

Letting
  • Min: Β£0
  • Max: Β£0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
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TIA GLENN - upload your photo TIA GLENN
1 reviews

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JAN BHD - upload your photo JAN BHD
1 reviews

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Rhea Smith - upload your photo Rhea Smith
1 reviews

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Kate O'Neill - upload your photo Kate O'Neill
1 reviews

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Francis Gator - upload your photo Francis Gator
0 reviews

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Sarah Woodcock - upload your photo Sarah Woodcock
0 reviews

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Suzanne Bloud - upload your photo Suzanne Bloud
0 reviews

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Harvey Martin - upload your photo Harvey Martin
1 reviews

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Mark Nockles - upload your photo Mark Nockles
4 reviews

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Kirsten Petersen - upload your photo Kirsten Petersen
1 reviews

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Jack Buchanan - upload your photo Jack Buchanan
1 reviews

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Sophia Rawlings - upload your photo Sophia Rawlings
2 reviews

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Chris Cooper - upload your photo Chris Cooper
2 reviews

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Camille Sanderson - upload your photo Camille Sanderson
1 reviews

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Chris Howard - upload your photo Chris Howard
0 reviews

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Chan Winko - upload your photo Chan Winko
0 reviews

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Ian Bailey - upload your photo Ian Bailey
1 reviews

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Adamo Piras - upload your photo Adamo Piras
1 reviews

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Tariq Raja - upload your photo Tariq Raja
1 reviews

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Last updated at 3:41 PM 03/12/2015 by allAgents

Complaints Procedure

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Last updated at 3:41 PM 03/12/2015 by allAgents

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