Foxtons - Ealing, London, W5

19 reviews 2.6/5 rating
  • 60% valuation accuracy
  • 37% recommend
  • 80% fee satisfaction
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    Carlo Crismann
At Foxtons Ealing our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Ealing and the surrounding areas, including Acton, Brentford, Northfields and Poet's Corner.
Foxtons

54 The Mall Ealing, London
Greater London
W5 3NE

020 8799 4550
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Jul 27,2017
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Carlo Crismann
By: 'Muhammad'
Jul 27,2017
2 people found
this helpful
We gave an offer for a flat and the landlord accepted. Then we provide them with all documents they have required and we signed the contract to move in on 22/07/2014. However, when we wanted to receive the key for the property they refused saying they need to check with the home office first ( as my wife was still waiting for her application to be processed by the Home office). We explained to them and also provide them with a letter from our solicitor to confirm that she is legal and she has th...
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Jun 29,2017
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andrew
By: 'covert'
Jun 29,2017
1 people found
this helpful
Guys, please, check on everything those guys say twice!!! When we finally moved in the property we bought from them, we found: Dirty baking dish in dirty oven, broken and badly glued toilet seat, not functioning sliding door, not functioning dishwasher, red wine fresh stains on allegedly cleaned carpet, a big cat pee stain on the same allegedly cleaned carpet, a few dirty shelves in the fridge, debris and dirt in the storage drawers, dirty shower and bath, not functioning shower thermostat, dir...
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May 01,2015
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By: 'Catherine Lesley'
May 01,2015
0 people found
this helpful
I would just like to say how useful and informative Carlo was throughout our property search. He always made time for us and assisted us to the best of his ability during our search....
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Dec 15,2014
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By: 'FP'
Dec 15,2014
0 people found
this helpful
I live abroad and recently sold my house in West London using Foxtons as my agent. I found them to be professional, knowledgeable and willing to go the extra mile when needed and have always felt the sale was in safe and capable hands. I would not hesitate to recommend them to my friends....
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Oct 16,2014
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By: 'Siddiq'
Oct 16,2014
2 people found
this helpful
They would show themselves being sympathetic when renting to you but from the day you put a deposit on a property everything changes. they don't answer your calls or emails, because now they have you. When you leave the property, I would advice that you check every single thing 10 times and take as many evidence as possible, pictures are very good. they don't plan to return your deposit and they take the landlord side 100%. If at all possible, please don't use them...
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Jul 28,2014
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By: 'Anne123'
Jul 28,2014
2 people found
this helpful
Terrible service: once you signed the contract and paid the deposit, they don't bother about you at all. They even didn't bother to inform us about the key collection - we had to chase them ourselves! We also had some problems with the property and they didn't care whatsoever; they never replied to our emails listing the problems. Very poor service....
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May 29,2014
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By: 'TM'
May 29,2014
0 people found
this helpful
Slick, affable, confidence-inspiring and switched on are just some of the adjectives that spring to mind when I look back at my selling experience with Foxtons earlier this year. Top marks, everyone, thank you....
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Mar 12,2014
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By: 'jo hatch'
Mar 12,2014
1 people found
this helpful
I am fairly new to London and was unsure of location, prices etc. Carlo called me up and took the time to not only run through all my requirements, but to also give me advise on locations, the types of property I can have with my budget, and general advise about looking for somewhere in London. He then arrange for me to view a number of properties based on my budget so I could get a feel for what I could afford. I just felt that he went above and beyond in terms of service, emailing me as so...
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Feb 24,2014
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By: 'S coulson'
Feb 24,2014
0 people found
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Joe is very professional and personable. I trust him and he is very enthusiastic and positive, I very much appreciate his assistance. S E Coulson...
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Feb 20,2014
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By: 'Kendo'
Feb 20,2014
4 people found
this helpful
This branch of Foxtons is a disgrace, they are only after commission on Landlord fees and hidden charges. Nowhere in an agreement does Foxtons state that they will let your property for a specific period then charge you commission for a year from the amount paid even though the amount paid is for a period shorter than a year. Tenancy agreement at £350 plus even though you don\'t ask for it!! Requests for someone to contact you ignored, and fabricated lies by staff to enhance their position...
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What agent could do to change your mind?
They could have closed up years ago and operated in the Philipines
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Feb 18,2014
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By: 'Barbara D'
Feb 18,2014
0 people found
this helpful
Having dealt with over 40 agents from various real estate agencies in the last 6 weeks, and finding them all quite limited in skill and knowledge, it was a complete joy to deal with Chris Pool of Foxtons Ealing in the Lettings area. Chris is professional, friendly, knowledgeable, able to read his client\'s needs and exceeds expectations on all accounts. His customer service skills are the highest I have come across in the entire UK and his work ethic should be used as an example to all other re...
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Feb 05,2014
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By: 'SM'
Feb 05,2014
2 people found
this helpful
As a landlord, do not be persuaded to extend the usual 12 month contract in order to avoid Christmas, Easter, beginning/end of academic year or for any other reason or you will find yourself having to pay full commission for the 12 months plus the extended period (in my case 17 months in total) at the higher rate of commission instead of the usual lower rate after 12 months. My fault for being persuaded over the phone without checking the contract again or consulting lawyer, but I believed the...
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What agent could do to change your mind?
Not been so heavy on the persuasion (\"Everyone else is getting their rentals away from Christmas\") and/or pointed out the extra cost commission wise.
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Jul 07,2013
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By: 'Ayna Kim'
Jul 07,2013
9 people found
this helpful
In fact no one responed within the 2 days. The only administrator was trying to help. But between 9 staff as he said in a branch no one was free to call back. I chased the for 2 days just out of curiousity. The most horrible thing in business (I am a owner of a business myself) is to give empty promisses. In fact just to talk with no subsence and actions behind it. Do I hate Foxtons after that? -No. I ignore them...
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Jan 20,2013
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By: 'no'
Jan 20,2013
9 people found
this helpful
Appalling, unprofessional and disgraceful customers' service from Foxton Ealing Broadway. It was early December and we were actively looking for a property to move in January. As we were busy during the week, we used our week-end to carry viewings and sent to a young woman name Jan our searching criteria. She made us waste out time by showing us properties which were far too expensive for our budget and also lied about various things such as we can make an offer below the asking price... Sh...
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Oct 23,2012
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By: 'Pin'
Oct 23,2012
7 people found
this helpful
NEVER MORE! I\'m sure my story about great and friendly customer service provided by Foxtons only until the moment we paid deposit is very common! Anything beyond that is disappointing, shocking,sad. Our experience with Foxtons was about promises before we moved in and lies afterwards. Not only we had to pick up apartment keys ourselves and nobody would wait for us to do the handover.We were promised extra storage room to be for our use during tenancy but turned out to be that it was never Landl...
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By: Ben
Jul 02, 2014
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Foxtons were reported to trading standards In 2000/2010 I think for having it in their contract that they can change the energy supplier without notifying you (because you sign the agreement). This is usually because they get a commission kick back from the provider. I would speak to trading standards about this, they may be able to help ...
Mar 21,2012
Minithumbdown
By: 'Mehul'
Mar 21,2012
18 people found
this helpful
I rented my current property through Foxtons. During my initial property hunt stage, they showed me the properties in a nice flashy car. All properties were over-priced, except the one I selected. They made me sit in their nice shinny office and they were very pleasant to me. My nightmare started once I made my initial deposit. Whenever we had any questions after making our first payment, they wouldn't bother answering on time. Make us wait and then tell us the same thing - the property is man...
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What agent could do to change your mind?
The agent could have been more open with their charges and prompt with their replies to our queries after charging us such an exorbitant amount as fees. They should have never lied to our landlord and do what an agency should do - help their customers.
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By: Zamorano
May 01, 2012
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A clap to Mr. Ex Foxtons who would like to prove he can spell words even though his English skills are appalling. Good effort buddy, but you must try again. ...
Mar 15,2012
Minithumbup
By: 'Ellie'
Mar 15,2012
0 people found
this helpful
Lindsay is a wonderful agent who really listened to my requirements and found properties that suited me and my situation. She was personable, approachable and helpful at every step of the process....
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Sep 19,2011
Minithumbdown
By: 'Dem'
Sep 19,2011
8 people found
this helpful
Dealt with them in 2007. they were pushing the sales price through the roof trying to squeeze every penny out. They recommended their financial advisor Alexander Hall who apparently is in the same company group as Foxtons and were allegedly tipping Foxtons the maximum price a buyer can afford.Their recommended solicitor was totally useless but charged £150/hour They may have a flashy appearance but it does not take much time to see the rot inside...
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What agent could do to change your mind?
review the attitude and be honest
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Sep 24,2010
Minithumbdown
By: 'Rob'
Sep 24,2010
4 people found
this helpful
The worst of the worst. I shall never, ever do business with this company again. All about the bottom line. 100% profit driven, 0% customer driven. You have to pretty consistently terrible to warrant your own hate site. All that glitters is not gold....
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Areas covered
  • W5
  • W3
  • W13
  • TW8
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Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
80% customers were satisfied with fees 60% accuracy of agent's valuations
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Carlo Crismann - upload your photo Carlo Crismann
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Last updated at 10:41 AM 23/06/2017 by daisy

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Last updated at 10:41 AM 23/06/2017 by daisy

Awards won by Foxtons, London W5 3NE

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Opening hours


  • Monday: 09:00 - 20:00
  • Tuesday: 09:00 - 20:00
  • Wednesday: 09:00 - 20:00
  • Thursday: 09:00 - 20:00
  • Friday: 09:00 - 19:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed

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