Foxtons - Pimlico & Westminster , London , SW1V
At Foxtons Pimlico our expert sales and lettings teams are dedicated to helping you buy, sell, rent and let your property in Pimlico and the surrounding areas, including St James's, Victoria and Westminster.
By : 'Pamela' Services : Letting( As a Tenant ) Rent PCM : £525 Would you recommend ? : Yes Postcode : SW1V
30 Sept 2022
People found this helpful0
Unprecedent times trying to find a rental flat in Pimlico. Foxtons Pimlico were outstanding. LIAM H was exceptional from start to completion of signing a rental. Highly recommend and beyond!! Made the whole journey personal and professional. Really fantastic. Really impressed. Really looked... Read Full Review
Services : Letting( As a Tenant )Date: 30th Sep 2022
Unprecedent times trying to find a rental flat in Pimlico. Foxtons Pimlico were outstanding. LIAM H was exceptional from start to completion of signing a rental. Highly recommend and beyond!! Made the whole journey personal and professional. Really fantastic. Really impressed. Really looked after. THANKS AGAIN LIAM !!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Absolutely horrific. Mislead ...
Share On :
1 Star Review
By : 'Fran' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW1V
12 Oct 2021
People found this helpful1
Foxtons Pimlico have provided the most horrific client service I have ever encountered.
We have moved into a flat that has a multitude of issues including shattered glass all over the property. The estate agents also lied to us on multiple occasions about the contents of the flat (in terms of... Read Full Review
Services : Letting( As a Tenant )Date: 11th Oct 2021
Foxtons Pimlico have provided the most horrific client service I have ever encountered.
We have moved into a flat that has a multitude of issues including shattered glass all over the property. The estate agents also lied to us on multiple occasions about the contents of the flat (in terms of furniture and white goods).
It has been the most stressful and frustrating situation that I have ever been in. I am horrified and distressed by the client service and I have been made to feel totally powerless. On the Foxtons website it says 'Foxtons business model is built upon our values of honesty and integrity and we work hard to ensure that everything is done with total transparency.'. This has definitely not been the case with me; I have been lied to throughout the offer period and tenancy and there has been zero transparency.
Secondly, after raising a formal complaint and multiple chasers (call and email) I did not receive at least an acknowledgment from the 'complaints manager' for a month, which is totally unacceptable.
I feel totally unprotected as a customer and I will be taking this to the ombudsman.
I urge no one to work with Foxtons.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Estate agents from hell They ...
Share On :
1 Star Review
By : 'Camilla' Services : Letting( As a Tenant ) Rent PCM : £2145 Would you recommend ? : No Postcode : SW1V
16 Feb 2021
People found this helpful4
Estate agents from hell
They still haven't returned my deposit 6 weeks later , by law they have to it in 10 days , emails are ignored ,when I call they just brush me off with pathetic excuses .Disgusting customer service totally inept and untrustworthy. I will now have to open a dispute... Read Full Review
Services : Letting( As a Tenant )Date: 16th Feb 2021
Estate agents from hell They still haven't returned my deposit 6 weeks later , by law they have to it in 10 days , emails are ignored ,when I call they just brush me off with pathetic excuses .Disgusting customer service totally inept and untrustworthy. I will now have to open a dispute with Mydeposits to get my money back Stay away
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Most terrible service - they ...
Share On :
1 Star Review
Josh
Edward
By : 'JH' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW1V
11 Oct 2018
People found this helpful2
When I first came to the house the property was uncleaned. There were items from past tenants including expired food, dirty bed sheet. That was not how your contract promised to give the house to me.I have to wait 3 days until cleaners are coming in and receive not a single word of apology from... Read Full Review
Services : Letting( As a Tenant )Date: 10th Oct 2018
When I first came to the house the property was uncleaned. There were items from past tenants including expired food, dirty bed sheet. That was not how your contract promised to give the house to me.I have to wait 3 days until cleaners are coming in and receive not a single word of apology from Foxton.
When I receive the property there were multiple damages, including broken chandelier (it dropped onto the floor), broken blind/curtain, broken floor etc. I have been assigned to many property managers, I voiced the issue, they sent the contractor (to take pictures) and NOTHING was fixed. They did not even come back or contact me to update the status of the repair?
Recently, after my trip abroad, I came home with many more broken appliances (freezer, oven, fridge) and recently a leaking toilet that refrained me from meeting my basic sanitation needs.
Now they even give me a quote to say that the damages were done by my own misuse - and ask me to pay at my own cost.
Agent was aggressive and is a bully.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Horrific ...
Share On :
1 Star Review
By : 'Upset' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW1V
11 Oct 2018
People found this helpful4
Honestly the worst estate agent experience/renting I've ever had. We were lied to by the agent on multiple issues, the flat was not ready to move into on the start date of the contract, Foxtons not only conducted themselves poorly but were also in breach of the law and didn't seem to... Read Full Review
Comments on Agent Fees
Fees were high and we essentially paid that money to be lied to, have keys go missing, not be able to move in on the check in date, and generally get terrible treatment by Foxtons on all fronts
Services : Letting( As a Tenant )Date: 10th Oct 2018
Honestly the worst estate agent experience/renting I've ever had. We were lied to by the agent on multiple issues, the flat was not ready to move into on the start date of the contract, Foxtons not only conducted themselves poorly but were also in breach of the law and didn't seem to care. The time and expenses we incurred because of Foxtons Pimlico's incompetence and under-handedness is shocking. Avoid at all costs.
The UK's Largest Customer Review Website for the Property Industry
I wouldn’t use them anymore as such a bad service and customer service. They just want their commission. Poor quality and was a nightmare before leaving the flat as they were calling and...
My email relates to bad ...
Share On :
1 Star Review
By : 'GB' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SW1
6 Oct 2015
People found this helpful0
My email relates to bad behaviour by certain Foxtons agents in Pimlico.
First of all, the time I have been waiting for a reply to my emails has been on average between 3 and 5 days. Most importantly, when a problem arised, they just not call back for support.
Secondly, I went through an... Read Full Review
Services : Letting( As a Tenant )Date: 5th Oct 2015
My email relates to bad behaviour by certain Foxtons agents in Pimlico.
First of all, the time I have been waiting for a reply to my emails has been on average between 3 and 5 days. Most importantly, when a problem arised, they just not call back for support.
Secondly, I went through an end-of tenancy cleaning. Quoting Foxtons' email, as we decided to use the cleaning company you proposed us, we contacted you "to arrange this" on our behalf. If I get this email, and I do not have details of the cleaning company or the cleaning process, I expect Foxtons to take care of everything, including giving access to the flat.
There were two things that were unacceptable: 1) the cleaning lady was late 30 mins - in the meantime who pays back my time?!?!? 2) we didn't know we should have provided access to the house. When I called to find a solution, a Foxtons employee also lied to me saying that she told it to me over the phone. 3) most important: when mike received the call from the cleaning lady, he just let her go away without even trying to contact us. Indeed, if he did, I would have answered in 1minute, as I did (however, the cleaner was gone when he sent it. Probably he took his time to do so).
When I use an intermediary to get a service, especially one which I have paid for other services, I expect an intermediary behaviour, with full professionalism.
They think they are right in any case, anytime. I am done with their arrogance.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I addressed Danielle Glance ...
Share On :
5 Star Review
By : 'Luís' Services : Letting( As a Tenant ) Rent PCM : £500 Would you recommend ? : Yes Postcode : SE11
19 Jun 2015
People found this helpful0
I addressed Danielle Glance when I started looking for an apartment as my tenancy was about to expire. After a quick chat, explaining my situation and what I was looking for, Danielle worked tirelessly to find me many options to choose from, bearing in mind my requirements and the things that I... Read Full Review
Services : Letting( As a Tenant )Date: 18th Jun 2015
I addressed Danielle Glance when I started looking for an apartment as my tenancy was about to expire. After a quick chat, explaining my situation and what I was looking for, Danielle worked tirelessly to find me many options to choose from, bearing in mind my requirements and the things that I liked. Apartment viewings can be quite exhausting but Danielle always had a smile on her face and always came up with different apartments and suggestions, also showing me the ones that I asked to view. She eventually found an apartment that would suit me perfectly and I made an offer. I couldn't have had a better agent, she remained incredibly helpful and available at all times, especially with all the details regarding the payment and the tenancy agreement. Overall, Foxtons provided an excellent service and I wouldn't hesitate to recommend Danielle as an amazing agent to find your dream house.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
My boyfriend and I recently ...
Share On :
5 Star Review
By : 'Elysia' Services : Letting( As a Tenant ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : W2
22 Apr 2015
People found this helpful0
My boyfriend and I recently rented a flat through Foxtons and Danielle Glance was our estate agent to do this for us. I wanted to let you know (and I'm hoping I have you as the right manager for her!) that she really was such a pleasure to have help us. She really went above and beyond to make sure ... Read Full Review
Services : Letting( As a Tenant )Date: 21st Apr 2015
My boyfriend and I recently rented a flat through Foxtons and Danielle Glance was our estate agent to do this for us. I wanted to let you know (and I'm hoping I have you as the right manager for her!) that she really was such a pleasure to have help us. She really went above and beyond to make sure we moved by our deadline – and we left it very late so timing was tight…and we were a little picky! She was so friendly and helpful and in comparison to other estate agents we had been dealing with, within Foxtons and outside, she was outstanding – a real asset to the company. I am so glad she reached out to us when we started looking, we are very happy with the flat and are so appreciative of her hard work and time.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Isabel is a very professional ...
Share On :
5 Star Review
By : 'Xu' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SW1
2 Apr 2015
People found this helpful0
Isabel is a very professional sales agent who is warm and always gives fastest communication. She helped me through my property searching process from the beginning to the end to secure the place I liked, and I thank her for her great effort. I would definitely recommend Isabel and Foxtons to... Read Full Review
Isabel is a very professional sales agent who is warm and always gives fastest communication. She helped me through my property searching process from the beginning to the end to secure the place I liked, and I thank her for her great effort. I would definitely recommend Isabel and Foxtons to anyone searching a property in central London.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Tried many agents, including ...
Share On :
5 Star Review
By : 'AM' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : Yes Postcode : SW1
20 Feb 2015
People found this helpful0
Tried many agents, including Foxtons ... In your office George Gray was my agent, who was a great guy. Compared to other agencies, Foxtons (I noticed) has the best staff: well trained, open minded people who know their job. But even on that background, George was much more professional, could talk... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 20th Feb 2015
Tried many agents, including Foxtons ... In your office George Gray was my agent, who was a great guy. Compared to other agencies, Foxtons (I noticed) has the best staff: well trained, open minded people who know their job. But even on that background, George was much more professional, could talk about everything, knew the area well, the history, his preferences ... all the things that can help a person connect to the area. Even, when the door keys did not work, he ran to the next building, asked the fire marshal to come and open the door so we could go in and view the flat. Now, although I chose a different flat with another agency (as it was closer to where I live), I would like to say thanks for having such a staff and a colleague like George.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Just to let you know that ...
Share On :
5 Star Review
By : 'Brian' Services : Letting( As a Tenant ) Rent PCM : £1500 Would you recommend ? : Yes Postcode : SW1
19 Dec 2014
People found this helpful0
Just to let you know that Lana has been an absolute star with finding me a flat to rent. She listened to what I wanted and after four or so viewings she understood exactly what I was looking for and delivered on... Read Full Review
Services : Letting( As a Tenant )Date: 19th Dec 2014
Just to let you know that Lana has been an absolute star with finding me a flat to rent. She listened to what I wanted and after four or so viewings she understood exactly what I was looking for and delivered on it.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Charlie at the Pimlico office ...
Share On :
5 Star Review
By : 'Graham' Services : Sales( As a Buyer ) Sold price : £425000 Would you recommend ? : Yes Postcode : SW4
26 Nov 2014
People found this helpful0
Charlie at the Pimlico office was an excellent negotiator for our property search. He showed us plenty of flats in a variety of areas, worked really hard for us in securing the property and then kept us informed throughout the whole process of the progress. A pleasure to work... Read Full Review
Charlie at the Pimlico office was an excellent negotiator for our property search. He showed us plenty of flats in a variety of areas, worked really hard for us in securing the property and then kept us informed throughout the whole process of the progress. A pleasure to work with.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
You guys are amazing! After ...
Share On :
5 Star Review
By : 'Vanessa' Services : Letting( As a Owner ) Rent PCM : £1950 Would you recommend ? : Yes Postcode : SW1
1 Nov 2014
People found this helpful0
You guys are amazing! After two months getting nowhere with another agent, Foxtons let my apartment within 48 hours. That tenant has just vacated and you've found a fixed-term rental for the exact period I required, to move in 3 days later - just long enough for you to take care of the inventory... Read Full Review
Comments on Agent Fees
Management fee seems high, but as an absentee landlord I need the full service.
Services : Letting( As a Owner )Date: 1st Nov 2014
You guys are amazing! After two months getting nowhere with another agent, Foxtons let my apartment within 48 hours. That tenant has just vacated and you've found a fixed-term rental for the exact period I required, to move in 3 days later - just long enough for you to take care of the inventory and cleaning. I live abroad half the year so it is important to have a management team who can take care of everything. Foxtons do this and more on my behalf.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I just want to say what a ...
Share On :
4 Star Review
By : 'M&M' Services : Sales( As a Buyer ) Sold price : £395000 Would you recommend ? : Yes Postcode : SW1P
28 Oct 2014
People found this helpful0
I just want to say what a delight Kate is. She is endlessly positive, helpful and energetic. She is on top of all communication with really fast, efficient and effective responses. Even though we were only buying something which was quite small in relation to most of your clients she never once... Read Full Review
I just want to say what a delight Kate is. She is endlessly positive, helpful and energetic. She is on top of all communication with really fast, efficient and effective responses. Even though we were only buying something which was quite small in relation to most of your clients she never once brushed us away or ignored our queries - quite the reverse. She is a fabulous asset for Foxtons Pimlico.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Sam Dormon was great to work ...
Share On :
5 Star Review
By : 'AH' Services : Sales( As a Buyer ) Sold price : £1465000 Would you recommend ? : Yes Postcode : SW1W
28 Oct 2014
People found this helpful0
Sam Dormon was great to work with - very professional and always very helpful and polite. I have dealt with a number of estate agents over the years and know full well how an already painful process can be made infinitely worse if you work with someone who is unpleasant / unknowledgeable.
Sam... Read Full Review
Comments on Agent Fees
As a purchaser, I did not pay any fees to the agent so cannot comment.
Sam Dormon was great to work with - very professional and always very helpful and polite. I have dealt with a number of estate agents over the years and know full well how an already painful process can be made infinitely worse if you work with someone who is unpleasant / unknowledgeable.
Sam kept us informed throughout the deal, always offered his thoughts and kept everyone reassured which was a key factor in keeping the transaction smooth until completion.
Sam has certainly been one of the best agents I've met and, in a number of cases, he went above and beyond - so felt it was fair to offer this feedback online to help people looking for a good, reliable agent.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Danielle at the Pimlico ...
Share On :
5 Star Review
By : 'camilla' Services : Letting( As a Tenant ) Rent PCM : £2000 Would you recommend ? : Yes Postcode : SW1
16 Sept 2014
People found this helpful0
Danielle at the Pimlico branch was fantastic.Very professional she made the letting process very smooth with great communication and explained everything... Read Full Review
Services : Letting( As a Tenant )Date: 15th Sep 2014
Danielle at the Pimlico branch was fantastic.Very professional she made the letting process very smooth with great communication and explained everything clearly.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Foxtons got to work ...
Share On :
5 Star Review
By : 'Sarah' Services : Letting( As a Owner ) Rent PCM : £1600 Would you recommend ? : Yes Postcode : SW1
11 Aug 2014
People found this helpful0
Foxtons got to work immediately with advertising and viewings in spite of the fact that my property was in need of a facelift prior to a new tenancy. They found me an excellent tenant very quickly and before I had finished improving the property.
Their on line systems make the paperwork quick and... Read Full Review
Services : Letting( As a Owner )Date: 10th Aug 2014
Foxtons got to work immediately with advertising and viewings in spite of the fact that my property was in need of a facelift prior to a new tenancy. They found me an excellent tenant very quickly and before I had finished improving the property. Their on line systems make the paperwork quick and effortless too.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I'd heard terrible reports ...
Share On :
5 Star Review
By : 'NS' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SW1P
14 Mar 2014
People found this helpful0
I'd heard terrible reports about Foxtons service, attitude and so on. For this reason I went into their office with no expectations of service but I did need to find somewhere to live and I happened to be walking by their office in the area I was looking in. I was pleasantly surprised. Over the... Read Full Review
Services : Letting( As a Tenant )Date: 14th Mar 2014
I'd heard terrible reports about Foxtons service, attitude and so on. For this reason I went into their office with no expectations of service but I did need to find somewhere to live and I happened to be walking by their office in the area I was looking in. I was pleasantly surprised. Over the few weeks it took to find a property and get accepted as a tenant everything went well. George Gray was very professional, responded to calls promptly, and gave good information. Sian Wilson (the Chelsea office) was similarly helpful. Many thanks to both of them.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Frankly amazing service from ...
Share On :
5 Star Review
By : 'Declan' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SW1V
19 Feb 2014
People found this helpful0
Frankly amazing service from Jonathan and his able colleague Sam. A very healthy valuation, an asking price offer literally 24 hours later. That 'buyer' turned out to be a time waster, which was nobody's fault at all, but Jonathan found a better buyer almost straight away - cash buyer, minor... Read Full Review
Services : Sales( As a Vendor )Date: 19th Feb 2014
Frankly amazing service from Jonathan and his able colleague Sam. A very healthy valuation, an asking price offer literally 24 hours later. That 'buyer' turned out to be a time waster, which was nobody's fault at all, but Jonathan found a better buyer almost straight away - cash buyer, minor bidding war, £5k over asking price... Any issues that the block management firm unhelpfully threw in our way were smoothly dealt with by the Foxtons team, and they kept the buyer happy and reassured throughout. A genuinely excellent experience which I wouldn't hesitate to recommend to anyone seeking to sell (or buy) a property SW1.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
As a buying agent, I deal ...
Share On :
5 Star Review
By : 'Francis' Services : Other Would you recommend ? : Yes Postcode : SW1
6 Jan 2014
People found this helpful0
As a buying agent, I deal with estate agents all the time. Some are good while some are less so. My experience with Foxtons and Joe (the manager) and Isabel (the negotiator) was an excellent one. They were both professional, diligent, polite, punctual and efficient. My client, who bought in Ashley... Read Full Review
As a buying agent, I deal with estate agents all the time. Some are good while some are less so. My experience with Foxtons and Joe (the manager) and Isabel (the negotiator) was an excellent one. They were both professional, diligent, polite, punctual and efficient. My client, who bought in Ashley Gardens, was happy and so was I. Well done.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
1 - 20 of 22 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 8/30/2017, 5:35:10 AM by allAgents