Western Road, Brighton, BN1
1.8/5, 20 reviews
25% recommended
75% sales valuation accuracy
83% sales fee satisfaction
40% lettings valuation accuracy
50% lettings fee satisfaction
No company information

Opening Hours
Address

Fox & Sons
117-118 Western Road
Brighton
East Sussex
BN1 2AD
01273 777000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 83% £260,000 £260,000
Lettings 40% 50% £850 £1,450
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 3 2 5 1 1 0 3 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Do not use Fox and Sons to manage your proper......”

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Mar 04,2020
Minithumbdown
By: 'Naomi Li'
Mar 04,2020
0 people found
this helpful
Do not use Fox and Sons to manage your property. Their service is appalling and my property was ruined because of their negligence. The staff were always changing and I had about 5 different people "managjng" my property when clearly i was the only one who ...
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“Avoid at all costs!...”

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Aug 04,2019
Minithumbdown
By: 'Lee Rodwell'
Aug 04,2019
4 people found
this helpful
Appalling service provided - we were awarded compensation by The Property Ombudsman due to the terrible work by Fox & Sons. Do not entrust your property sale to them. Absolutely avoid at all costs....
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By: Amanda Booth
Oct 08, 2019
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I'm currently awaiting an outcome from the property ombudsman following my appalling experience with Fox & Sons Brighton. Can you advise the approximate timescale involved? Thanks ...

“The worst Agency I have tried!...”

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Jul 27,2019
Minithumbdown
By: 'aly el madany'
Jul 27,2019
2 people found
this helpful
The worst Agency I have tried throughout my three-year stay in Brighton! They advertised a property, handled the viewing and handled most of the paperwork but when the landlord blocked me to avoid returning the deposit they said that they don't manage the property and ...
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“APPALLING CUSTOMER SERVICE...”

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Jul 23,2019
Minithumbdown
By: 'Amanda Booth'
Jul 23,2019
1 people found
this helpful
I have used this agency as a landlord for the last year not necessarily through choice but the property was inherited from my father. Despite a sitting tenant and therefore their only responsibility is collecting a monthly rental from the tenant, they are so totally ...
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“Poor service...”

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Jun 14,2019
Minithumbdown
By: 'G'
Jun 14,2019
1 people found
this helpful
Unessecary phone calls without having any product or service to offer. They need to find market information themselves and not bother customers in trying to obtain it....
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“Pressure Pressure Pressure!...”

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Mar 13,2019
Minithumbdown
By: 'monkeynuts'
Mar 13,2019
2 people found
this helpful
If you're reading this, PLEASE stop calling me. I have an offer accepted on another property and I don't appreciate your calls at the crack of dawn. I know you have commission to make, but make it someone else....
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Comment on agent fees
In selling my place, exorbitant - which is why I went with another agent.
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“awful staff...”

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Jul 24,2018
Minithumbup
By: 'Siz'
Jul 24,2018
7 people found
this helpful
the staff are the dreadful, they dont know what they are doing and lie the whole time, the worst estate agents I have ever dealt with - simply awful. PLEASE AVOID...
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Comment on agent fees
fees okay but service awful
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“Excellent customer service...”

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Apr 05,2018
Minithumbup
By: 'Sara'
Apr 05,2018
0 people found
this helpful
I was absolutely thrilled with the service I received from Sarah during my rental of a property through a Fox and Sons - she was always polite and helpful. However, the biggest hurdle I find is when leaving a property - I have know agencies ...
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Comment on agent fees
Fees are the same as most places.
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“Staff are not very smart and very untrustworthy - they ......”

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Feb 22,2018
Minithumbdown
By: 'PJ'
Feb 22,2018
4 people found
this helpful
Staff are not very smart and very untrustworthy - they don't seem to know what they are doing, there are much better options in Brighton for buying and selling...
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“Was told we would receive our deposit back after 10workings ......”

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Feb 20,2018
Minithumbdown
By: 'James'
Feb 20,2018
5 people found
this helpful
Was told we would receive our deposit back after 10workings days. After this did not happen I phoned them, they said they would look into it and call me back. They didn't call me back. I phoned again and further explained my situation. My deposit ...
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Comment on agent fees
Agency fees were ridiculous. Plus they lied to our landlords about who we were just to get us to move into the property
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“Fairly aggressive telephone manner and not listening to what's being ......”

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Aug 25,2017
Minithumbdown
By: 'Tenant'
Aug 25,2017
3 people found
this helpful
Fairly aggressive telephone manner and not listening to what's being said. Putting words in my mouth and claiming I'd suggested or said something that I hadn't. Forcing a tenant to pay for time in a property before they'd even received the keys is outrageous, but ...
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Comment on agent fees
Extortionate
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“Christina has managed my property for over a year and ......”

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Apr 01,2017
Minithumbup
By: 'Mick'
Apr 01,2017
1 people found
this helpful
Christina has managed my property for over a year and I was delighted by her service. She was always prompt to take action, ensured all work at the property was good value for money and tried to always be fair and reasonable when there was ...
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Comment on agent fees
Reasonable fees
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“I can't believe this lot are still in business.. laughable ......”

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Mar 03,2017
Minithumbdown
By: 'Brighton'
Mar 03,2017
10 people found
this helpful
I can't believe this lot are still in business.. laughable professionalism, most would be better off on a market stall than selling houses !! Along with all thinking they're in with a shout on being cast on the next series of towie, for some beknown reason, ...
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Comment on agent fees
Awful, charge for photos a lie to their customers on a very regular basis
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“Christina is the property coordinator for letting my flat in ......”

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Feb 10,2017
Minithumbup
By: 'Alan Hudson'
Feb 10,2017
0 people found
this helpful
Christina is the property coordinator for letting my flat in Brighton, although she is based in Cardiff. She does a phenomenal job of responding to my questions and helping address issues, providing exactly the level of service that I expect for the fees that I ...
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Comment on agent fees
I pay 8% for a full service. I'm happy with that. For someone based outside the UK, it's worth the money.
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“I went to this estate agents expecting people that let ......”

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Aug 18,2016
Minithumbdown
By: 'NotHappy'
Aug 18,2016
3 people found
this helpful
I went to this estate agents expecting people that let and sell houses to actually want to happily let and sell them- I was extremely disgusted with the service here and would not recommend. As soon as I walked through the door, no one so ...
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“Very poor service overall. Found a buyer quickly but then ......”

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Aug 09,2016
Minithumbdown
By: 'Disappointed Customer'
Aug 09,2016
3 people found
this helpful
Very poor service overall. Found a buyer quickly but then did nothing to progress the sale until the buyer started to re-negotiate the price at exchange of contracts. At that point, the agent (commissioned by me to sell the property) seemed to be working for ...
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“Sequence has been a god send for my maintenance issues. ......”

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Jul 12,2016
Minithumbup
By: 'Jess'
Jul 12,2016
2 people found
this helpful
Sequence has been a god send for my maintenance issues. Not everything gets sorted straight away but that's part and parcel with renting. Claire was a massive bell and a credit for the company. In terms of fox and sons, initially they were great however ...
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Comment on agent fees
Competatove
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“We chose to go with the top level, ie most ......”

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Jan 05,2016
Minithumbdown
By: 'Tanya'
Jan 05,2016
3 people found
this helpful
We chose to go with the top level, ie most expensive, management fee as we lived in London and we wanted the assurance of Fox and Sons managing all aspects of our property for us. First of all, they are not local - any time ...
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What agent could do to change your mind?
We would never again chose top level fees because you did not earn it, you did not protect our property.
Attached Filesnbsp;
Comment on agent fees
We would never again chose top level fees because you did not earn it, you did not protect our property.
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“Not straight forward- discrepancy between what they say and what ......”

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Feb 24,2015
Minithumbdown
By: 'mikee22'
Feb 24,2015
2 people found
this helpful
Not straight forward- discrepancy between what they say and what they so, So slow property purchase almost did not proceed, Talk much and do little, Though were good at brokering a mortgage,...
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“I rented a 2 bedroom flat in shoreham by sea the ......”

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Sep 10,2014
Minithumbdown
By: 'Robert Almond'
Sep 10,2014
3 people found
this helpful
I rented a 2 bedroom flat in shoreham by sea the advertising and communication was ok ,it was just the moving out I left the flat absolutely perfect the landlord even helped in the last bit of cleaning. The landlord she was really pleased in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Fox & Sons, Brighton BN1 2AD


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