• Leanne Hughes
    Leanne Hughes
  • Maria Lahmamsi
    Maria Lahmamsi
  • Emma Cunningham
    Emma Cunningham
  • Kim Cowan
    Kim Cowan
  • Mandy Beard
    Mandy Beard
  • Jill GRAHAM
    Jill GRAHAM
  • Aleksandra Danielewicz
    Aleksandra Danielewicz
  • Alyson Houston
    Alyson Houston
  • Angie McIntosh
    Angie McIntosh
  • Margaret Reece
    Margaret Reece
  • upload your photo
    Luisa Petretti
  • upload your photo
    Iwona Krawczyk
Centrally located, we manage all types of properties in Edinburgh and The Lothians
Fineholm

11 Grove Street Edinburgh
City of Edinburgh
EH3 8AF

0131 221 9131

Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
Have a good experience with Fineholm. I had interact with Kim for my tenancy agreement and she was very helpful. She has replied in no time for my all query and guide me for tenancy process....
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By: Kim Cowan
Dec 07, 2016
Hi Krunal - thank you very much for your kind review.
Dec 07,2016
Minithumbup
By:
Dec 07,2016
Featured Review
0 people found
this helpful
The agent has been very good and I am pleased with their behaviour and professionalism. They have clarified me about the agreement properly....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Kim Cowan
Dec 07, 2016
Hi Sanjib - thank you for your positive comments! I hope yourself & Jhuma are settling in nicely.
Nov 30,2016
Minithumbup
By:
Nov 30,2016
Featured Review
0 people found
this helpful
Excellent service in terms of looking after property, ensuring good quality contractors, etc. Property let promptly and no problems so far with rent payments. Occasionally overly cautious about allocating appropriate costs to tenants....
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Comment on agent fees
Fees seem reasonable (I have little knowledge of what is normal)
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
Featured Review
0 people found
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Angie was extremely helpful during my tenancy. Any maintenance matter was quickly taken up and she would be sure it was resolved satisfactorily. At the end of my tenancy, Angie was particularly helpful with advice and guidance, which was greatly appreciated....
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Comment on agent fees
Very good
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By: Angie McIntosh
Oct 07, 2016
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Thanks very much for the great review and thanks for being such a great tenant.....
Sep 13,2016
Minithumbup
By:
Sep 13,2016
Featured Review
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Kim was very patient explaining us everything and was comprehensive with our situation and issues. She helped us in all the ways possible....
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Comment on agent fees
No fees, except 10 pounds for helping us with the credit check, something that we couldn't make because of our recent arrival to the UK
Was this helpful? Yes
By: Kim Cowan
Sep 21, 2016
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Thanks very much for the positive review! Hope you are settling in to the flat nicely!....
Sep 12,2016
Minithumbup
By:
Sep 12,2016
0 people found
this helpful
Angie is a great Maintenance Manager. She is always extremely helpful and professional. She deals with all issues promptly too....
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Comment on agent fees
The fees are very competitive.
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By: Angie
Sep 16, 2016
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Thanks very much for the review. I'm glad that you are happy with the service.....
Sep 05,2016
Minithumbup
By:
Sep 05,2016
0 people found
this helpful
Any issues we have had have always been dealt with quickly and professionals. Very helpful staff from our initial enquiry to moving in day. We had slight problems on day we got the keys where property hadn't been cleaned very well but again this was dealt with very quickly....
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By: Angie
Sep 05, 2016
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Thanks very much for the review. Happy to help.....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
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Angie dealt with my leaking pipe and other issues always in an efficient and timely manner. Many thanks!! Wouldn't hesitate to recommend....
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By: Angie McIntosh
Sep 01, 2016
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Thanks for the feedback. It is much appreciated.....
Aug 31,2016
Minithumbup
By:
Aug 31,2016
0 people found
this helpful
Angie has sorted a number of issues with my flat and has been great every time. I'm always confident that the problem will get resolved and quickly....
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By: Angie McIntosh
Sep 01, 2016
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Thank you very much for the 5 star review.....
Aug 11,2016
Minithumbup
By:
Aug 11,2016
0 people found
this helpful
Very highly recommended service provided by fineholm. Fast response with clarity. Very impressed with their client interaction and understanding of client requirements. Maintain the 1st class service....
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Jul 07,2016
Minithumbup
By:
Jul 07,2016
0 people found
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very helpful and hands on with her work load, quick at responses by email or phone. Always available to help with any querys or problems....
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By: Angie McIntosh
Jul 07, 2016
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Thanks Tyffany. I'm glad you are happy with the service.....
Jul 04,2016
Minithumbup
By:
Jul 04,2016
0 people found
this helpful
Angie always keeps me well informed (and calm when things out of our control happen!) Excellent and professional service at all times. Very happy with Service. Angie exceeds in her role and goes that extra mile to resolve issues....
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Comment on agent fees
Good
Was this helpful? Yes
By: Angie
Jul 04, 2016
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Thank you very much for the 5 star review. It is very much appreciated.....
Jun 23,2016
Minithumbup
By:
Jun 23,2016
0 people found
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We dealt mainly with Laura to be honest. She was very professional, helpful & kept us informed every step of the way. Many thanks Laura. Martin Haddrell (552F2 Ashley Terrace)...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 06,2016
Minithumbup
By:
Jun 06,2016
0 people found
this helpful
I have dealt with Fineholm for the first time and it was Kim who made me very comfortable. She had been very helpful and efficient. Also Maria explained all the lease signing formalities in a very concise manner. Appreciate the service so far!!...
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By: Kim Cowan
Jun 06, 2016
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Thank you Parag, for such positive feedback! It's much appreciated.....
May 21,2016
Minithumbup
By:
May 21,2016
0 people found
this helpful
Very helpful staff Maria was especially helpful and Kim welcomed me with an email upon moving in Introducing herself. Recommended....
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Comment on agent fees
Good fees
Was this helpful? Yes
May 17,2016
Minithumbup
By:
May 17,2016
0 people found
this helpful
Both Maria and Kim were very helpful and friendly. Prompt with replying to emails and answered any questions I had. Very professional. Thank you!...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Kim Cowan
May 17, 2016
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You are very welcome! On behalf of myself & Maria, thank you for such a positive review.....
May 11,2016
Minithumbup
By:
May 11,2016
0 people found
this helpful
Maria was very pleasant, professional and helpful. End to end process was very straightforward and smooth. I would happily recommend Maria in future....
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Comment on agent fees
No comment
Was this helpful? Yes
By: MARIA LAHMAMSI
May 11, 2016
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Thanks for your comments- happy to hear you found the process straightforward, I hope you enjoy your new home. Maria....
May 10,2016
Minithumbdown
By:
May 10,2016
2 people found
this helpful
Untrustworthy, worst letting agents I have ever had to deal with. Please think very carefully before renting from Fineholm. You have to assume that you will lose your deposit (or most of it) regardless of the condition of the property. If you are to rent from them read the inventory with a fine toothed comb. Even shades of paint, yes paint, which if incorrect in the inventory you will be charged for on leaving even though you haven't touched it. Also make sure that you are present for...
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Comment on agent fees
Not great
Was this helpful? Yes
By: Mandy Beard
May 10, 2016
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Neil, I am sorry that you are disappointed with the decision of the 3rd party independent adjudicator at www.safedepositsscotland.com. The law was changed in Scotland in order to make the check out procedure fair to all parties an accurately apportion amounts if requested from the deposit. We would strenuously defend any suggestion that are representative would damage a property and apportion blame to a tenant. Fineholm are in communication with the landlord of this property, as we were just aft....
Apr 29,2016
Minithumbup
By:
Apr 29,2016
0 people found
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Really friendly and helpful, always answers my emails very rapidly. Very pleased with the service provided, professional and reliable. I feel well taken care of....
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By: Luisa Petretti
Apr 29, 2016
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Thank you for the great review!! I'm glad you are happy our service.....
Apr 28,2016
Minithumbup
By:
Apr 28,2016
0 people found
this helpful
The team has been absolutely fantastic in helping secure and get me moved into a property as quickly and efficiently as possible. Friendly, professional and personable service - please give them a try as I'd highly recommend them. Thanks for all your help....
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By: Kim Cowan
Apr 28, 2016
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Thank you very much Phil, for such a positive review. Hope you enjoy the flat!....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Angie is the best! She is always very helpful if there is any problem in the flat what we rent. Maintenance guys come as soon as they can. We never had wait them for long. Thank you!...
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By: Angie
Apr 27, 2016
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Thank you very much for your lovely review. I really appreciate it.....
Apr 27,2016
Minithumbup
By:
Apr 27,2016
0 people found
this helpful
Kim was super quick and helpful when I was first interested in a property and Luisa was amazing thereafter. Very quick at returning emails and so polite making this a nice experience....
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By: Kim Cowan
Apr 27, 2016
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Thank you very much from myself & Luisa for such a positive review!....
Apr 26,2016
Minithumbup
By:
Apr 26,2016
0 people found
this helpful
we are very much satisfied with services of fineholm. The response from Angie regarding maintenance issues was very prompt. The issue were attended very promptly....
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By: Angie
Apr 26, 2016
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Thank you very much for your positive review.....
Apr 25,2016
Minithumbdown
By:
Apr 25,2016
2 people found
this helpful
Having rented from this company for 4 years I have never experienced such a poor service from a letting agent. The staff are rude and even to a point I would say extremely unprofessional. Our flat was not maintained/ fixed properly after water damage that occurred 6 months into our lease. Over the years causing different issues with mould and structural damage. They stated there was not an issue. This was then disproved with the various reports that follow initiated by us as tenants as they fla...
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Was this helpful? Yes
By: Mandy Beard
Apr 25, 2016
View all comments (1)
Fineholm are disappoitned to read your comments with regards to your tenancy and are sorry that you were unhappy throughout your time at the property. We are currently in discussions with you regarding your tenancy but to note, there is no obligation for tenants to stay once they are past the inital term and would dispute some of your mentioned findings. We will continue to discuss with you, regards, Mandy Beard....
Apr 19,2016
Minithumbup
By:
Apr 19,2016
0 people found
this helpful
Both Kim & Maria were extremely helpful and very friendly. All details were communicated on time and with professional manner. All queries were addressed and answered on time....
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By: Maria Lahmamsi
Apr 19, 2016
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Hello, thank you for taking the time to leave such great feedback - much appreciated. Maria....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Very efficient and polite and always informed me when inspections were taking place. Quick to get back to me when I emailed a question or wasn't in Edinburgh....
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By: Maria Lahmamsi
Mar 31, 2016
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Thank you for your comments, much appreciated.....
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Very professional team here at Grove street , Kim especially , all telephone calls and e mail delt with very quickly , I am looking forward to a promblem free tenancy...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Kim Cowan
Apr 01, 2016
View all comments (1)
Thank you very much for your kind comments......
Mar 31,2016
Minithumbup
By:
Mar 31,2016
0 people found
this helpful
Very professional team here at Grove street , Kim especially , all telephone calls and e mail delt with very quickly , I am looking forward to a promblem free tenancy...
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Comment on agent fees
N/A
Was this helpful? Yes
Feb 29,2016
Minithumbup
By:
Feb 29,2016
0 people found
this helpful
I have been a landlord for a long time and have been very happy with Fineholm. Anytime I have needed any information, they have always been very prompt in replying. I would recommend them as a letting agency....
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Comment on agent fees
I think agent's fees are competitive and am happy with fees.
Was this helpful? Yes
By: Jill
Feb 29, 2016
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Thanks Theresa, your comments are very much appreciated.....
Feb 24,2016
Minithumbup
By:
Feb 24,2016
0 people found
this helpful
Looked after my flat i was renting. Always kept me informed. Fineholm advertisement of the flat was very good, and always found good tenants. The maintenance department, run by Angie was very good, Kept a good eye on my flat....
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Comment on agent fees
good
Was this helpful? Yes
By: Angie
Apr 26, 2016
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Thank you for your kind comments. It's been a pleasure working with you over the years.....
Feb 23,2016
Minithumbup
By:
Feb 23,2016
0 people found
this helpful
Although I hope not hear from Angie on a frequent basis given she deals with property maintenance, whenever Angie does contact me she provide excellent service. Angie always provides a clear and understandable explanation of what the maintenance issue/and or repair is, she will always contact to advise prior to arranging any work. Angie will then offer to arrange the works ensuring a quote is obtained, price is in line with market and completed by a trusted and reliable tradesman. Angie makes th...
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Comment on agent fees
good
Was this helpful? Yes
By: Angie McIntosh
Feb 23, 2016
View all comments (1)
Thank you for the lovely comments. Happy to help.....
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
I have always received a good service from fineholm and from Angie in particular. Only contacted when its important and any issues are resolved quickly. Easily available too....
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By: Angie McIntosh
Feb 23, 2016
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Thank you for the feedback. Much appreciated.....
Feb 19,2016
Minithumbup
By:
Feb 19,2016
0 people found
this helpful
We had a problem with a leak in the bathroom at the waste pipe of the toilet. Angie arranged for a plumber to attend and the problem was resolved. The tenant is always happy that any maintenance problems are dealt with quickly and efficiently and I can be sure that my property is being looked after by Angie and her team. ....
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Comment on agent fees
The fees are reasonable.
Was this helpful? Yes
By: Angie McIntosh
Feb 23, 2016
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Thanks very much for the review. Its nice to get the feedback.....
Feb 08,2016
Minithumbup
By:
Feb 08,2016
0 people found
this helpful
Leanne is helpful and polite. She keeps me up to date with all the maintenance issues and gets repairs dealt with quickly and efficiently. She is a lovely girl to speak to....
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Comment on agent fees
Good value.
Was this helpful? Yes
Feb 02,2016
Minithumbup
By:
Feb 02,2016
0 people found
this helpful
been a tenant with this agency for a few years now and really happy.Any issues are looked and dealt with in a fast way....
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Was this helpful? Yes
By: Maria Lahmamsi
Feb 02, 2016
View all comments (1)
Thank you for your comments....
Areas covered
  • All EH postcodes
  • All FK postcodes
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
38 4 40 19 0 0 0 0 2 2
Leanne Hughes Leanne Hughes
Maintenance Manager
14 reviews

About Leanne No description set View full profile
Maria Lahmamsi Maria Lahmamsi
Assistant Manager
17 reviews

About Maria No description set View full profile
Emma Cunningham Emma Cunningham
1 reviews

About Emma No description set View full profile
Kim Cowan Kim Cowan
Lettings Administrator
14 reviews

About Kim No description set View full profile
Mandy Beard Mandy Beard
5 reviews

About Mandy Director View full profile
Jill GRAHAM Jill GRAHAM
Accounts Manager
4 reviews

About Jill No description set View full profile
Aleksandra Danielewicz Aleksandra Danielewicz
1 reviews

About Aleksandra No description set View full profile
Alyson Houston Alyson Houston
1 reviews

About Alyson No description set View full profile
Angie McIntosh Angie McIntosh
Maintenance Manager
20 reviews

About Angie No description set View full profile
Margaret Reece Margaret Reece
0 reviews

About Margaret No description set View full profile
Luisa Petretti - no image available Luisa Petretti
Lettings Administrator
3 reviews

About Luisa No description set View full profile
Iwona Krawczyk - no image available Iwona Krawczyk
0 reviews

About Iwona No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

We offer 3 different levels of service to our landlords - Contact us for fees..



Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 4:13 PM 26/01/2016 by Mandy Beard

Complaints Procedure

No procedure set.
Last updated at 4:13 PM 26/01/2016 by Mandy Beard

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