• Leanne Hughes
    Leanne Hughes
  • Maria Lahmamsi
    Maria Lahmamsi
  • Emma Cunningham
    Emma Cunningham
  • Kim Cowan
    Kim Cowan
  • Mandy Beard
    Mandy Beard
  • Jill GRAHAM
    Jill GRAHAM
  • Aleksandra Danielewicz
    Aleksandra Danielewicz
  • Alyson Houston
    Alyson Houston
  • Angie McIntosh
    Angie McIntosh
  • Margaret Reece
    Margaret Reece
  • upload your photo
    Luisa Petretti
  • upload your photo
    Iwona Krawczyk
Centrally located, we manage all types of properties in Edinburgh and The Lothians
Fineholm

11 Grove Street Edinburgh
City of Edinburgh
EH3 8AF

0131 221 9131
Apr 14,2017
Minithumbup
Maria Lahmamsi
Gemma Watson
By:
Apr 14,2017
0 people found
this helpful
Friendly, helpful, good and clear provision of information. Happy with the service so far. Would recommend this agent to friends...
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By: Maria Smith
Apr 18, 2017
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Thank you for your comments. I hope you are enjoying your new home, Regards Maria ...
Mar 21,2017
Minithumbup
Kim Cowan
By:
Mar 21,2017
0 people found
this helpful
Kim was the agent I was in touch with when going throught the application to rent a flat. She was extremely helpful and easy to talk to. She walked me through the process and made sure I had all the information I needed whilst always being very prompt when responding to my emails....
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By: Kim Cowan
Mar 21, 2017
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Thank you for such positive comments Marianthi! I really appreciate it. If there is anything else I can do for you, please just ask! ...
Mar 16,2017
Minithumbup
Angie McIntosh
By:
Mar 16,2017
0 people found
this helpful
Angie is really amazing, always helpful. If we had a problem she always deals with it promptly. It is really nice to have an agent that cares about the property as much....
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By: Angie McIntosh
Mar 16, 2017
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Thank you very much for your kind review. I'm glad you are happy with the service. ...
Mar 13,2017
Minithumbup
Angie McIntosh
By:
Mar 13,2017
0 people found
this helpful
When a ceiling collapsed at my property recently, Angie dealt with the immediate aftermath of the incident quickly and professionally, and then liaised with the insurance company on my behalf, ensuring that they covered all the associated costs. I have no hesitation in recommending her, as she has always done a great job for me in dealing with maintenance issues in an efficient and cost-effective way....
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Comment on agent fees
Competitive
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By: Angie McIntosh
Mar 13, 2017
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Thank you very much for your lovely review. I'm glad that you are happy with the service and pleased that I could help. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By:
Mar 06,2017
0 people found
this helpful
Angie deals with any issue/request I have quickly and professionally. I always receive a friendly helpful experience ever time. Thank you....
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By: Angie McIntosh
Mar 06, 2017
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Thank you very much for taking the time to leave a lovely review. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By:
Mar 06,2017
0 people found
this helpful
I have found Angie to be very efficient in dealing with my rental property. She always deals with any issues arising promptly and with the minimum of fuss. I find her to be professional, courteous, polite and friendly. All the dealings I have had with her over the years have been positive....
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Comment on agent fees
A little expensive but the service is good.
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By: Angie McIntosh
Mar 16, 2017
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Thank your very much for the lovely review. It's much appreciated. ...
Feb 28,2017
Minithumbup
Angie McIntosh
By:
Feb 28,2017
0 people found
this helpful
Typically helpful when there is an issue with the flat. Sometimes it is difficult to schedule maintenance around my work but where possible they have helped with supplying keys to contractors....
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Comment on agent fees
Average
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
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Thank you very much for your kind review. It's great to get the feedback. ...
Feb 22,2017
Minithumbdown
By:
Feb 22,2017
0 people found
this helpful
Advice for all present and future tenants - Fight for every penny of your deposit. They will try to claim 90% of it with "cleaning and repair" bills that are completely unreasonable. SafeDeposit Scotland will back you up for no cost. Key points - You do not need to pay for them to do a deep clean of your entire department or any specialist cleaning unless they can prove its needed. You never, ever, need to pay for them to replace furniture with as-new replacements (even if things nee...
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By: MARIA SMITH
Feb 23, 2017
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Tristian, I am very sorry to read your review and your negative comments. Would you be happy for me to contact you to discuss? Maria ...
Feb 10,2017
Minithumbup
Angie McIntosh
By:
Feb 10,2017
0 people found
this helpful
As usual Angie attended to my request promptly and efficiently in a friendly and courteous manner. A 5 star service review is appropriate....
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By: Angie McIntosh
Feb 28, 2017
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Thank you very much for your kind review. I'm glad that you are happy with the service. ...
Feb 08,2017
Minithumbup
Kim Cowan
By:
Feb 08,2017
0 people found
this helpful
Kim Cowan was cooperating with me to complete the lease much more than I expected ,like me, whom English is not the first language. I'm so happy to have a chance to work with her. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Feb 08, 2017
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Thank you Hank, for such positive comments. You have made the application process a very pleasant experience & have been a pleasure to work with. Thanks again! ...
Jan 26,2017
Minithumbup
Leanne Hughes
By:
Jan 26,2017
0 people found
this helpful
I would absolutely recommend Fineholm letting to any potential tenant looking for a company that is friendly professional and extremely efficient . Leanne Hughes is a pleasure to deal with but to be fair that can be said about the whole team as nothing seem a bother for them to sort out for you....
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Jan 26,2017
Minithumbup
Angie McIntosh
Jill GRAHAM
By:
Jan 26,2017
0 people found
this helpful
Fineholm have provided an excellent, highly professional service in managing my flat. I don't have to worry about anything. If any issues arise such as minor repairs are needed they will confirm that I am happy for them to arrange the repair and will get it done with no hassle to me! I would highly recommend Fineholm....
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By: Angie McIntosh
Jan 26, 2017
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Thank you very much for your kind review. Much appreciated. ...
Jan 23,2017
Minithumbup
Luisa Petretti
Margaret Reece
By:
Jan 23,2017
1 people found
this helpful
We have dealt with Fineholm for the first time and she was luisa who made as very comfortable. She had been very helpful and kind . we are very very happy!...
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Dec 19,2016
Minithumbdown
By:
Dec 19,2016
1 people found
this helpful
Consistently failed to manage and resolve issues (replacing a 20+ year old boiler when it inevitably broke down, window insulation, slugs entering the property, tiles falling from the roof into communal courtyard and car parking area, replacing of worn away carpet,). On each occasion advised that "I have contacted the contractor and they will be in touch" on each occasion 7 days later no word from contractor or Fineholm. On each occasion after following up with Leanne received the resp...
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Dec 07,2016
Minithumbup
Kim Cowan
By:
Dec 07,2016
1 people found
this helpful
Have a good experience with Fineholm. I had interact with Kim for my tenancy agreement and she was very helpful. She has replied in no time for my all query and guide me for tenancy process....
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By: Kim Cowan
Dec 07, 2016
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Hi Krunal - thank you very much for your kind review. ...
Dec 07,2016
Minithumbup
Kim Cowan
By:
Dec 07,2016
0 people found
this helpful
The agent has been very good and I am pleased with their behaviour and professionalism. They have clarified me about the agreement properly....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Kim Cowan
Dec 07, 2016
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Hi Sanjib - thank you for your positive comments! I hope yourself & Jhuma are settling in nicely. ...
Nov 30,2016
Minithumbup
Leanne Hughes
Luisa Petretti
By:
Nov 30,2016
0 people found
this helpful
Excellent service in terms of looking after property, ensuring good quality contractors, etc. Property let promptly and no problems so far with rent payments. Occasionally overly cautious about allocating appropriate costs to tenants....
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Comment on agent fees
Fees seem reasonable (I have little knowledge of what is normal)
Was this helpful? Yes
Oct 07,2016
Minithumbup
Angie McIntosh
By:
Oct 07,2016
0 people found
this helpful
Angie was extremely helpful during my tenancy. Any maintenance matter was quickly taken up and she would be sure it was resolved satisfactorily. At the end of my tenancy, Angie was particularly helpful with advice and guidance, which was greatly appreciated....
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Comment on agent fees
Very good
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By: Angie McIntosh
Oct 07, 2016
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Thanks very much for the great review and thanks for being such a great tenant. ...
Sep 13,2016
Minithumbup
Kim Cowan
By:
Sep 13,2016
0 people found
this helpful
Kim was very patient explaining us everything and was comprehensive with our situation and issues. She helped us in all the ways possible....
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Comment on agent fees
No fees, except 10 pounds for helping us with the credit check, something that we couldn't make because of our recent arrival to the UK
Was this helpful? Yes
By: Kim Cowan
Sep 21, 2016
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Thanks very much for the positive review! Hope you are settling in to the flat nicely! ...
Sep 12,2016
Minithumbup
Angie McIntosh
By:
Sep 12,2016
0 people found
this helpful
Angie is a great Maintenance Manager. She is always extremely helpful and professional. She deals with all issues promptly too....
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
By: Angie
Sep 16, 2016
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Thanks very much for the review. I'm glad that you are happy with the service. ...
Sep 05,2016
Minithumbup
Angie McIntosh
By:
Sep 05,2016
0 people found
this helpful
Any issues we have had have always been dealt with quickly and professionals. Very helpful staff from our initial enquiry to moving in day. We had slight problems on day we got the keys where property hadn't been cleaned very well but again this was dealt with very quickly....
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By: Angie
Sep 05, 2016
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Thanks very much for the review. Happy to help. ...
Aug 31,2016
Minithumbup
Angie McIntosh
By:
Aug 31,2016
0 people found
this helpful
Angie dealt with my leaking pipe and other issues always in an efficient and timely manner. Many thanks!! Wouldn't hesitate to recommend....
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By: Angie McIntosh
Sep 01, 2016
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Thanks for the feedback. It is much appreciated. ...
Aug 31,2016
Minithumbup
Angie McIntosh
By:
Aug 31,2016
0 people found
this helpful
Angie has sorted a number of issues with my flat and has been great every time. I'm always confident that the problem will get resolved and quickly....
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By: Angie McIntosh
Sep 01, 2016
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Thank you very much for the 5 star review. ...
Aug 11,2016
Minithumbup
Leanne Hughes
Mandy Beard
By:
Aug 11,2016
0 people found
this helpful
Very highly recommended service provided by fineholm. Fast response with clarity. Very impressed with their client interaction and understanding of client requirements. Maintain the 1st class service....
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Jul 07,2016
Minithumbup
Angie McIntosh
By:
Jul 07,2016
0 people found
this helpful
very helpful and hands on with her work load, quick at responses by email or phone. Always available to help with any querys or problems....
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By: Angie McIntosh
Jul 07, 2016
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Thanks Tyffany. I'm glad you are happy with the service. ...
Jul 04,2016
Minithumbup
Angie McIntosh
By:
Jul 04,2016
0 people found
this helpful
Angie always keeps me well informed (and calm when things out of our control happen!) Excellent and professional service at all times. Very happy with Service. Angie exceeds in her role and goes that extra mile to resolve issues....
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Comment on agent fees
Good
Was this helpful? Yes
By: Angie
Jul 04, 2016
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Thank you very much for the 5 star review. It is very much appreciated. ...
Jun 23,2016
Minithumbup
Mandy Beard
By:
Jun 23,2016
0 people found
this helpful
We dealt mainly with Laura to be honest. She was very professional, helpful & kept us informed every step of the way. Many thanks Laura. Martin Haddrell (552F2 Ashley Terrace)...
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Comment on agent fees
Good
Was this helpful? Yes
Jun 06,2016
Minithumbup
Kim Cowan
Maria Lahmamsi
By:
Jun 06,2016
0 people found
this helpful
I have dealt with Fineholm for the first time and it was Kim who made me very comfortable. She had been very helpful and efficient. Also Maria explained all the lease signing formalities in a very concise manner. Appreciate the service so far!!...
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By: Kim Cowan
Jun 06, 2016
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Thank you Parag, for such positive feedback! It's much appreciated. ...
May 21,2016
Minithumbup
Maria Lahmamsi
Kim Cowan
By:
May 21,2016
0 people found
this helpful
Very helpful staff Maria was especially helpful and Kim welcomed me with an email upon moving in Introducing herself. Recommended....
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Comment on agent fees
Good fees
Was this helpful? Yes
May 17,2016
Minithumbup
Maria Lahmamsi
Kim Cowan
By:
May 17,2016
0 people found
this helpful
Both Maria and Kim were very helpful and friendly. Prompt with replying to emails and answered any questions I had. Very professional. Thank you!...
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Comment on agent fees
n/a
Was this helpful? Yes
By: Kim Cowan
May 17, 2016
View all comments (1)
You are very welcome! On behalf of myself & Maria, thank you for such a positive review. ...
Areas covered
  • All EH postcodes
  • All FK postcodes
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
68% customers were satisfied with fees 58% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £696

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
41 4 49 21 0 0 0 0 2 2
Leanne Hughes Leanne Hughes
Maintenance Manager
15 reviews

About Leanne No description set View full profile
Maria Lahmamsi Maria Lahmamsi
Assistant Manager
18 reviews

About Maria No description set View full profile
Emma Cunningham Emma Cunningham
1 reviews

About Emma No description set View full profile
Kim Cowan Kim Cowan
Lettings Administrator
16 reviews

About Kim No description set View full profile
Mandy Beard Mandy Beard
5 reviews

About Mandy Director View full profile
Jill GRAHAM Jill GRAHAM
Accounts Manager
5 reviews

About Jill No description set View full profile
Aleksandra Danielewicz Aleksandra Danielewicz
1 reviews

About Aleksandra No description set View full profile
Alyson Houston Alyson Houston
1 reviews

About Alyson No description set View full profile
Angie McIntosh Angie McIntosh
Maintenance Manager
27 reviews

About Angie No description set View full profile
Margaret Reece Margaret Reece
1 reviews

About Margaret No description set View full profile
Luisa Petretti - no image available Luisa Petretti
Lettings Administrator
4 reviews

About Luisa No description set View full profile
Iwona Krawczyk - no image available Iwona Krawczyk
0 reviews

About Iwona No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

We offer 3 different levels of service to our landlords - Contact us for fees..



Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 4:13 PM 26/01/2016 by Mandy Beard

Complaints Procedure

No procedure set.
Last updated at 4:13 PM 26/01/2016 by Mandy Beard

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