• Leanne Hughes
    Leanne Hughes
  • Maria Smith
    Maria Smith
  • Emma Cunningham
    Emma Cunningham
  • Kim Cowan
    Kim Cowan
  • Mandy Beard
    Mandy Beard
  • Jill GRAHAM
    Jill GRAHAM
  • Aleksandra Danielewicz
    Aleksandra Danielewicz
  • Alyson Houston
    Alyson Houston
  • Angie McIntosh
    Angie McIntosh
  • Margaret Reece
    Margaret Reece
  • upload your photo
    Luisa Petretti
  • upload your photo
    Iwona Krawczyk
Centrally located, we manage all types of properties in Edinburgh and The Lothians
Fineholm

11 Grove Street Edinburgh
City of Edinburgh
EH3 8AF

0131 221 9131
Aug 18,2017
Minithumbup
Leanne Hughes
Maria Smith
By: 'Steve'
Aug 18,2017
0 people found
this helpful
Fineholm is an excellent agent. Their staff are thorough, understanding and very efficient. I cannot recommend them highly enough! Top marks. Γ°ΕΈβ„’β€š...
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Comment on agent fees
The fees are reasonable as far as I know.
Was this helpful? Yes
Aug 13,2017
Minithumbup
Angie McIntosh
By: 'Karen'
Aug 13,2017
0 people found
this helpful
Angie is clear, direct and polite in her correspondence and telephone calls. Angie is efficient and deals with issues quickly. Angie went above and beyond my expectations of Fineholm by talking on a tenement roof leak, liaising with owners, obtaining funds from them and sorting out the problem. This was fantastic....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Angie McIntosh
Aug 14, 2017
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Thank you very much for the review. It's nice to know the work was appreciated. ...
Jul 16,2017
Minithumbup
Leanne Hughes
By: 'Nora'
Jul 16,2017
0 people found
this helpful
Leanne has been my main contact for several years. Throughout this period the property has continually been in rental. I have appreciated her support when dealing with repairs and other problems as my understanding of the rental market improved....
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Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 20,2017
Minithumbup
Angie McIntosh
By: 'Swarnab'
Jun 20,2017
0 people found
this helpful
I enjoyed my stay to the property. The service provided by FineHolm Staff was excellent. Thank You very much for your service....
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By: Angie McIntosh
Jun 20, 2017
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Thank you very much for the 5 star review. ...
Jun 16,2017
Minithumbup
Angie McIntosh
By: 'Magdalena'
Jun 16,2017
0 people found
this helpful
Angie is always very helpful with any maintenance issues we have. Very friendly and quick with responses. Thank you very much for looking after our property!...
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By: Angie McIntosh
Jun 19, 2017
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Thank you very much for your kind review. ...
May 07,2017
Minithumbup
Maria Smith
Emma Cunningham
By: 'Gordon Woods'
May 07,2017
0 people found
this helpful
This was my first time organising a place to rent and Maria was excellent. Maria made the whole experience straight forward. I can't thank her enough. Would definitely recommend Fineholm and their agents. Also huge thank you to Emma for showing me round the property and telling me all about it. As it was the first property i have looked at she told me the things I should look at and they were all perfect with this property....
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Was this helpful? Yes
May 04,2017
Minithumbup
Jill GRAHAM
Laura Beard
By: 'Hazel Robinson'
May 04,2017
0 people found
this helpful
I have been associated with Fineholm for the last 4 years, when they have both managed the rental of my property and then recently the sale. Both the Rental Team and the Sales Team are brilliant - they are fantastic support and always available to discuss through issues. Jill (Rental) was a comfort at a difficult time with a tenant, and Laura (Sales) was fantastic at answering all my (often nagging) questions and considering my needs. They are attentive, responsive and incredibly supportive. ...
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Comment on agent fees
Fees were good value, always explained, and accurately charged.
Was this helpful? Yes
Apr 14,2017
Minithumbup
Maria Smith
Gemma Watson
By: 'Jasmine and Nathalie'
Apr 14,2017
0 people found
this helpful
Friendly, helpful, good and clear provision of information. Happy with the service so far. Would recommend this agent to friends...
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Was this helpful? Yes
By: Maria Smith
Apr 18, 2017
View all comments (1)
Thank you for your comments. I hope you are enjoying your new home, Regards Maria ...
Mar 21,2017
Minithumbup
Kim Cowan
By: 'Marianthi M.'
Mar 21,2017
0 people found
this helpful
Kim was the agent I was in touch with when going throught the application to rent a flat. She was extremely helpful and easy to talk to. She walked me through the process and made sure I had all the information I needed whilst always being very prompt when responding to my emails....
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Was this helpful? Yes
By: Kim Cowan
Mar 21, 2017
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Thank you for such positive comments Marianthi! I really appreciate it. If there is anything else I can do for you, please just ask! ...
Mar 16,2017
Minithumbup
Angie McIntosh
By: 'Caroline'
Mar 16,2017
0 people found
this helpful
Angie is really amazing, always helpful. If we had a problem she always deals with it promptly. It is really nice to have an agent that cares about the property as much....
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Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad you are happy with the service. ...
Mar 13,2017
Minithumbup
Angie McIntosh
By: 'Richard Honeywell'
Mar 13,2017
0 people found
this helpful
When a ceiling collapsed at my property recently, Angie dealt with the immediate aftermath of the incident quickly and professionally, and then liaised with the insurance company on my behalf, ensuring that they covered all the associated costs. I have no hesitation in recommending her, as she has always done a great job for me in dealing with maintenance issues in an efficient and cost-effective way....
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Angie McIntosh
Mar 13, 2017
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Thank you very much for your lovely review. I'm glad that you are happy with the service and pleased that I could help. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By: 'Carly Ingles'
Mar 06,2017
0 people found
this helpful
Angie deals with any issue/request I have quickly and professionally. I always receive a friendly helpful experience ever time. Thank you....
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Was this helpful? Yes
By: Angie McIntosh
Mar 06, 2017
View all comments (1)
Thank you very much for taking the time to leave a lovely review. ...
Mar 06,2017
Minithumbup
Angie McIntosh
By: 'Jim'
Mar 06,2017
0 people found
this helpful
I have found Angie to be very efficient in dealing with my rental property. She always deals with any issues arising promptly and with the minimum of fuss. I find her to be professional, courteous, polite and friendly. All the dealings I have had with her over the years have been positive....
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Comment on agent fees
A little expensive but the service is good.
Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank your very much for the lovely review. It's much appreciated. ...
Feb 28,2017
Minithumbup
Angie McIntosh
By: 'Flora'
Feb 28,2017
0 people found
this helpful
Typically helpful when there is an issue with the flat. Sometimes it is difficult to schedule maintenance around my work but where possible they have helped with supplying keys to contractors....
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Comment on agent fees
Average
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. It's great to get the feedback. ...
Feb 22,2017
Minithumbdown
By: 'TristanGray'
Feb 22,2017
0 people found
this helpful
Advice for all present and future tenants - Fight for every penny of your deposit. They will try to claim 90% of it with "cleaning and repair" bills that are completely unreasonable. SafeDeposit Scotland will back you up for no cost. Key points - You do not need to pay for them to do a deep clean of your entire department or any specialist cleaning unless they can prove its needed. You never, ever, need to pay for them to replace furniture with as-new replacements (even if things nee...
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By: MARIA SMITH
Feb 23, 2017
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Tristian, I am very sorry to read your review and your negative comments. Would you be happy for me to contact you to discuss? Maria ...
Feb 10,2017
Minithumbup
Angie McIntosh
By: 'Diana'
Feb 10,2017
0 people found
this helpful
As usual Angie attended to my request promptly and efficiently in a friendly and courteous manner. A 5 star service review is appropriate....
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Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad that you are happy with the service. ...
Feb 08,2017
Minithumbup
Kim Cowan
By: 'Hank'
Feb 08,2017
0 people found
this helpful
Kim Cowan was cooperating with me to complete the lease much more than I expected ,like me, whom English is not the first language. I'm so happy to have a chance to work with her. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Feb 08, 2017
View all comments (1)
Thank you Hank, for such positive comments. You have made the application process a very pleasant experience & have been a pleasure to work with. Thanks again! ...
Jan 26,2017
Minithumbup
Leanne Hughes
By: 'Steve'
Jan 26,2017
0 people found
this helpful
I would absolutely recommend Fineholm letting to any potential tenant looking for a company that is friendly professional and extremely efficient . Leanne Hughes is a pleasure to deal with but to be fair that can be said about the whole team as nothing seem a bother for them to sort out for you....
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Was this helpful? Yes
Jan 26,2017
Minithumbup
Angie McIntosh
Jill GRAHAM
By: 'Martha'
Jan 26,2017
0 people found
this helpful
Fineholm have provided an excellent, highly professional service in managing my flat. I don't have to worry about anything. If any issues arise such as minor repairs are needed they will confirm that I am happy for them to arrange the repair and will get it done with no hassle to me! I would highly recommend Fineholm....
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Was this helpful? Yes
By: Angie McIntosh
Jan 26, 2017
View all comments (1)
Thank you very much for your kind review. Much appreciated. ...
Jan 23,2017
Minithumbup
Luisa Petretti
Margaret Reece
By: 'Maryam'
Jan 23,2017
1 people found
this helpful
We have dealt with Fineholm for the first time and she was luisa who made as very comfortable. She had been very helpful and kind . we are very very happy!...
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Was this helpful? Yes
Dec 19,2016
Minithumbdown
By: 'DF'
Dec 19,2016
1 people found
this helpful
Consistently failed to manage and resolve issues (replacing a 20+ year old boiler when it inevitably broke down, window insulation, slugs entering the property, tiles falling from the roof into communal courtyard and car parking area, replacing of worn away carpet,). On each occasion advised that "I have contacted the contractor and they will be in touch" on each occasion 7 days later no word from contractor or Fineholm. On each occasion after following up with Leanne received the resp...
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Was this helpful? Yes
Dec 07,2016
Minithumbup
Kim Cowan
By: 'KRUNAL SARAIYA'
Dec 07,2016
1 people found
this helpful
Have a good experience with Fineholm. I had interact with Kim for my tenancy agreement and she was very helpful. She has replied in no time for my all query and guide me for tenancy process....
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By: Kim Cowan
Dec 07, 2016
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Hi Krunal - thank you very much for your kind review. ...
Dec 07,2016
Minithumbup
Kim Cowan
By: 'Sanjib Pradhan'
Dec 07,2016
0 people found
this helpful
The agent has been very good and I am pleased with their behaviour and professionalism. They have clarified me about the agreement properly....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Kim Cowan
Dec 07, 2016
View all comments (1)
Hi Sanjib - thank you for your positive comments! I hope yourself & Jhuma are settling in nicely. ...
Nov 30,2016
Minithumbup
Leanne Hughes
Luisa Petretti
By: 'EdX'
Nov 30,2016
0 people found
this helpful
Excellent service in terms of looking after property, ensuring good quality contractors, etc. Property let promptly and no problems so far with rent payments. Occasionally overly cautious about allocating appropriate costs to tenants....
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Comment on agent fees
Fees seem reasonable (I have little knowledge of what is normal)
Was this helpful? Yes
Oct 07,2016
Minithumbup
Angie McIntosh
By: 'David'
Oct 07,2016
0 people found
this helpful
Angie was extremely helpful during my tenancy. Any maintenance matter was quickly taken up and she would be sure it was resolved satisfactorily. At the end of my tenancy, Angie was particularly helpful with advice and guidance, which was greatly appreciated....
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Comment on agent fees
Very good
Was this helpful? Yes
By: Angie McIntosh
Oct 07, 2016
View all comments (1)
Thanks very much for the great review and thanks for being such a great tenant. ...
Sep 13,2016
Minithumbup
Kim Cowan
By: 'Ignacio Fernandez Souto'
Sep 13,2016
0 people found
this helpful
Kim was very patient explaining us everything and was comprehensive with our situation and issues. She helped us in all the ways possible....
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Comment on agent fees
No fees, except 10 pounds for helping us with the credit check, something that we couldn't make because of our recent arrival to the UK
Was this helpful? Yes
By: Kim Cowan
Sep 21, 2016
View all comments (1)
Thanks very much for the positive review! Hope you are settling in to the flat nicely! ...
Sep 12,2016
Minithumbup
Angie McIntosh
By: 'Elaine M'
Sep 12,2016
0 people found
this helpful
Angie is a great Maintenance Manager. She is always extremely helpful and professional. She deals with all issues promptly too....
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Comment on agent fees
The fees are very competitive.
Was this helpful? Yes
By: Angie
Sep 16, 2016
View all comments (1)
Thanks very much for the review. I'm glad that you are happy with the service. ...
Sep 05,2016
Minithumbup
Angie McIntosh
By: 'Donna Montgomery'
Sep 05,2016
0 people found
this helpful
Any issues we have had have always been dealt with quickly and professionals. Very helpful staff from our initial enquiry to moving in day. We had slight problems on day we got the keys where property hadn't been cleaned very well but again this was dealt with very quickly....
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Was this helpful? Yes
By: Angie
Sep 05, 2016
View all comments (1)
Thanks very much for the review. Happy to help. ...
Aug 31,2016
Minithumbup
Angie McIntosh
By: 'Kevin'
Aug 31,2016
0 people found
this helpful
Angie dealt with my leaking pipe and other issues always in an efficient and timely manner. Many thanks!! Wouldn't hesitate to recommend....
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Was this helpful? Yes
By: Angie McIntosh
Sep 01, 2016
View all comments (1)
Thanks for the feedback. It is much appreciated. ...
Aug 31,2016
Minithumbup
Angie McIntosh
By: 'Matthew'
Aug 31,2016
0 people found
this helpful
Angie has sorted a number of issues with my flat and has been great every time. I'm always confident that the problem will get resolved and quickly....
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Was this helpful? Yes
By: Angie McIntosh
Sep 01, 2016
View all comments (1)
Thank you very much for the 5 star review. ...
Areas covered
  • All EH postcodes
  • All FK postcodes
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
71% customers were satisfied with fees 66% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£144,500
  • Max: Β£144,500

Letting
  • Min: Β£0
  • Max: Β£144,500

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
43 4 53 21 0 0 0 0 3 2
Leanne Hughes Leanne Hughes
Maintenance Manager
17 reviews

About Leanne No description set View full profile
Maria Smith Maria Smith
Assistant Manager
20 reviews

About Maria No description set View full profile
Emma Cunningham Emma Cunningham
2 reviews

About Emma No description set View full profile
Kim Cowan Kim Cowan
Lettings Administrator
16 reviews

About Kim No description set View full profile
Mandy Beard Mandy Beard
5 reviews

About Mandy Director View full profile
Jill GRAHAM Jill GRAHAM
Accounts Manager
6 reviews

About Jill No description set View full profile
Aleksandra Danielewicz Aleksandra Danielewicz
1 reviews

About Aleksandra No description set View full profile
Alyson Houston Alyson Houston
1 reviews

About Alyson No description set View full profile
Angie McIntosh Angie McIntosh
Maintenance Manager
30 reviews

About Angie No description set View full profile
Margaret Reece Margaret Reece
1 reviews

About Margaret No description set View full profile
Luisa Petretti - no image available Luisa Petretti
Lettings Administrator
4 reviews

About Luisa No description set View full profile
Iwona Krawczyk - no image available Iwona Krawczyk
0 reviews

About Iwona No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

We offer 3 different levels of service to our landlords - Contact us for fees..



Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 4:13 PM 26/01/2016 by Mandy Beard

Complaints Procedure

No procedure set.
Last updated at 4:13 PM 26/01/2016 by Mandy Beard

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