Edinburgh, EH3
4/5, 139 reviews
77% recommended
62% sales valuation accuracy
71% sales fee satisfaction
69% lettings valuation accuracy
70% lettings fee satisfaction
Centrally located, we manage all types of properties in Edinburgh and The Lothians show more Centrally located, we manage all types of properties in Edinburgh and The Lothians

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


Opening Hours
Address

Fineholm
11 Grove Street
Edinburgh
City of Edinburgh
EH3 8AF
0131 221 9131

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 62% 71% £144,500 £144,500
Lettings 69% 70% £0 £144,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 4 57 25 0 0 0 0 3 3
Areas covered
  • All EH postcodes
  • All FK postcodes
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Lettings
Latest Properties

No Properties

Images & Videos

“Absolutely Piss Poor...”

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Jun 20,2019
Minithumbdown
By: 'UnhappyCamper'
Jun 20,2019
1 people found
this helpful
My partner and I lived in a property managed by Fineholm for just under 2 years. In that time, we had an issue with almost everything in our furnished 2 bedroom flat. While the location was undeniably fantastic, the flat itself was completely falling apart. Both a ...
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Comment on agent fees
Few fees were charged as this is illegal in Scotland
Was this helpful? Yes
By: Mandy Beard
Jun 24, 2019
View all comments (1)
It is disappointing to read your comments about the daily management of the property; we would however, disagree with the comments made in your review. Whilst there were many issues noted throughout the duration of your tenancy, these were dealt with and the work orders noted on our system with completion would suggest this. It is an older property and the level of maintenance has been higher throughout the duration of your tenancy but again I would stress, issues were dealt with. It is regret ...

“Highly recommended!...”

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Mar 05,2019
Minithumbup
Mandy
Kim
By: 'Richard M'
Mar 05,2019
0 people found
this helpful
I would like to take this opportunity to thank all the team at FineHolm Edinburgh for their excellent service. I was looking for help to secure a new tenant for my flat in Gorgie and the team was extremely helpful during the process from rental ...
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Comment on agent fees
good
Was this helpful? Yes
By: Kim Moffat
Mar 05, 2019
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Thanks very much Richard. We appreciate your comments & look forward to working with you again. ...

“Friendly and helpful service...”

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Dec 20,2018
Minithumbup
Kim
By: 'LRackley'
Dec 20,2018
0 people found
this helpful
We recently moved up to Edinburgh from the Cotswolds and have rented a property through Fineholm. This was no small undertaking but Kim was very helpful right from the start and made what could have been a stressful process so much easier. The service provided ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you very much for your positive comments. I hope you are enjoying the property! ...

“Excellent Experience...”

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Nov 30,2018
Minithumbup
Kim
By: 'KHep'
Nov 30,2018
0 people found
this helpful
Rented a 'first flat' for our son, we live overseas and Kim was so helpful. We've not rented a property since the 1990's so it was all new to us and Kim was patient and answered all of our questions fully. She offered great advice ...
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Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you so much for your positive comments. I really appreciate it! ...

“Fineholm shines...”

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Nov 29,2018
Minithumbup
Angie
Jill
By: 'Good landlord'
Nov 29,2018
0 people found
this helpful
Fineholm are very professional, fair and efficient at handling lettings and maintenance in a timely manner. The only negative comment I can make on Fineholm and is why I have not given them a 5 star rating, is that they need to be tougher on their ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Mandy Beard
Nov 29, 2018
View all comments (1)
thank you for your comments and we note the 1 star deduction and will take your comments on board - once again many thanks ...

“A great experience...”

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Nov 27,2018
Minithumbup
Kim
By: 'SB'
Nov 27,2018
0 people found
this helpful
It was my first time letting in Edinburgh, and the support I got from Kim and FineHolm team is really commendable. From booking the viewing to answering the queries and finalising the house, the experience was very clear and smooth. Kim understood our problems (being ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Moffat
Nov 27, 2018
View all comments (1)
Thank you very much! I really appreciate your comments! ...

“Horrific Experience...”

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Sep 06,2018
Minithumbdown
By: 'Hannah Forbes'
Sep 06,2018
8 people found
this helpful
I rented a flat from Fineholm (Edinburgh) for just under a year, with the tenancy finishing in June. We dealt primarily with Kim and Leanne, who were less than helpful from beginning to end. Moving in, the flat was dirty (there was literally faeces on ...
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“Very bad experience...”

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Aug 24,2018
Minithumbdown
By: 'Macarmo'
Aug 24,2018
1 people found
this helpful
I had very bad experience with this agency and I don't recommend at all. Their policy and fees are too high and expensive for small and old properties that don't deserve this rent or fees. Please be careful...
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Comment on agent fees
Thry never help
Was this helpful? Yes
By: Mandy Beard
Aug 24, 2018
View all comments (1)
Good Afternoon "Macarmo", we do not charge tenants fees in line with legislation and do market properties in line with market rents. If you would like to get in touch directly with me, mandy.beard@fineholm.co.uk I am happy to discuss any issues. I'm afraid with the information provided I do not know which property you are referring to. ...

“Very disappointed...”

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May 22,2018
Minithumbdown
By: 'Giovanna'
May 22,2018
3 people found
this helpful
We are currently in a dispute with this agency over some exorbitant cleaning fee and damage fee for things that were already damaged in the flat. We paid six months in advance, agreed to their strict rules, and treated the flat with extreme care, cleaning ...
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“Flat management...”

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Apr 03,2018
Minithumbup
Angie
By: 'Jemma Evans'
Apr 03,2018
0 people found
this helpful
Angie goes above and beyond to offer wonderful service. She has managed my property for many years and always gets repairs organized quickly and I feel she looks after tenants and landlords very well....
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By: Angie McIntosh
Apr 09, 2018
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Thank you very much for the lovely review. It has been an absolute pleasure dealing with you over the years. ...

“Exceptional service from a fabulous company...”

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Mar 26,2018
Minithumbup
Leanne
Kim
By: 'Maya'
Mar 26,2018
0 people found
this helpful
I have two properties managed by Fineholm and, for various reasons, they're the second agent I've used in the last year or two. The staff at Fineholm are excellent; they ensure the upkeep of my properties, value me as a landlord, and they respond to ...
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Comment on agent fees
Considering the high level of service they provide, their fees are very reasonable.
Was this helpful? Yes
By: Kim Cowan
Mar 27, 2018
View all comments (1)
Thank you Maya! We really appreciate the positive feedback! What lovely comments. Thanks- Kim & Leanne ...

“I have had a very good overall experience with Fineholm. ......”

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Feb 01,2018
Minithumbup
Leanne
Kim
By: 'Aurangzeb'
Feb 01,2018
0 people found
this helpful
I have had a very good overall experience with Fineholm. Mostly, it was Leanne I was in touch with throughout my stay for repairs and maintenance. She was timely in her responses almost all the time. I was satisfied with the responses I got from ...
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Comment on agent fees
They are alright.
Was this helpful? Yes
By: Kim Cowan
Mar 05, 2019
View all comments (1)
Thank you so much for your comments. We really appreciate this. Thanks- Kim & Leanne ...

“This is the very first time we have dealt with ......”

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Dec 28,2017
Minithumbup
By: 'Sagar K S'
Dec 28,2017
0 people found
this helpful
This is the very first time we have dealt with Fineholm and she was luisa where I interacted with agency majorly. The whole process was very smooth. Luisa had been very helpful and kind enough to help us each time. We are very very happy!...
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Was this helpful? Yes
By: Luisa Petretti
Dec 29, 2017
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Many thanks for your positive review! ...

“If I would have the chance I would give her 0 ......”

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Dec 08,2017
Minithumbdown
By: 'Mario and Alicia'
Dec 08,2017
5 people found
this helpful
If I would have the chance I would give her 0 stars. She just doesn't care about her clients. Firstly, I tried to contact her to view few flats and It was impossible she always has an excuse to not show you the flats, like you ...
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Comment on agent fees
They need to improve the way on how they treat clients.
Was this helpful? Yes

“Fineholm is an excellent agent. Their staff are thorough, understanding ......”

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Aug 18,2017
Minithumbup
Leanne
Maria
By: 'Steve'
Aug 18,2017
0 people found
this helpful
Fineholm is an excellent agent. Their staff are thorough, understanding and very efficient. I cannot recommend them highly enough! Top marks. 🙂...
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Comment on agent fees
The fees are reasonable as far as I know.
Was this helpful? Yes

“Angie is clear, direct and polite in her correspondence and ......”

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Aug 13,2017
Minithumbup
Angie
By: 'Karen'
Aug 13,2017
0 people found
this helpful
Angie is clear, direct and polite in her correspondence and telephone calls. Angie is efficient and deals with issues quickly. Angie went above and beyond my expectations of Fineholm by talking on a tenement roof leak, liaising with owners, obtaining funds from them and sorting ...
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Comment on agent fees
Good.
Was this helpful? Yes
By: Angie McIntosh
Aug 14, 2017
View all comments (1)
Thank you very much for the review. It's nice to know the work was appreciated. ...

“Leanne has been my main contact for several years. Throughout ......”

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Jul 16,2017
Minithumbup
Leanne
By: 'Nora'
Jul 16,2017
0 people found
this helpful
Leanne has been my main contact for several years. Throughout this period the property has continually been in rental. I have appreciated her support when dealing with repairs and other problems as my understanding of the rental market improved....
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Comment on agent fees
Acceptable
Was this helpful? Yes

“I enjoyed my stay to the property. The service provided ......”

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Jun 20,2017
Minithumbup
Angie
By: 'Swarnab'
Jun 20,2017
0 people found
this helpful
I enjoyed my stay to the property. The service provided by FineHolm Staff was excellent. Thank You very much for your service....
read full review
Was this helpful? Yes
By: Angie McIntosh
Jun 20, 2017
View all comments (1)
Thank you very much for the 5 star review. ...

“Angie is always very helpful with any maintenance issues we ......”

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Jun 16,2017
Minithumbup
Angie
By: 'Magdalena'
Jun 16,2017
0 people found
this helpful
Angie is always very helpful with any maintenance issues we have. Very friendly and quick with responses. Thank you very much for looking after our property!...
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Was this helpful? Yes
By: Angie McIntosh
Jun 19, 2017
View all comments (1)
Thank you very much for your kind review. ...

“This was my first time organising a place to rent ......”

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May 07,2017
Minithumbup
Maria
Emma
By: 'Gordon Woods'
May 07,2017
0 people found
this helpful
This was my first time organising a place to rent and Maria was excellent. Maria made the whole experience straight forward. I can't thank her enough. Would definitely recommend Fineholm and their agents. Also huge thank you to Emma for showing me round the property ...
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Was this helpful? Yes

“I have been associated with Fineholm for the last 4 years, ......”

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May 04,2017
Minithumbup
Jill
Laura
By: 'Hazel Robinson'
May 04,2017
0 people found
this helpful
I have been associated with Fineholm for the last 4 years, when they have both managed the rental of my property and then recently the sale. Both the Rental Team and the Sales Team are brilliant - they are fantastic support and always available to discuss ...
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Comment on agent fees
Fees were good value, always explained, and accurately charged.
Was this helpful? Yes

“Kim was the agent I was in touch with when ......”

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Mar 21,2017
Minithumbup
Kim
By: 'Marianthi M.'
Mar 21,2017
0 people found
this helpful
Kim was the agent I was in touch with when going throught the application to rent a flat. She was extremely helpful and easy to talk to. She walked me through the process and made sure I had all the information I needed whilst always ...
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Was this helpful? Yes
By: Kim Cowan
Mar 21, 2017
View all comments (1)
Thank you for such positive comments Marianthi! I really appreciate it. If there is anything else I can do for you, please just ask! ...

“Angie is really amazing, always helpful.If we had a ......”

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Mar 16,2017
Minithumbup
Angie
By: 'Caroline'
Mar 16,2017
0 people found
this helpful
Angie is really amazing, always helpful. If we had a problem she always deals with it promptly. It is really nice to have an agent that cares about the property as much....
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Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad you are happy with the service. ...

“When a ceiling collapsed at my property recently, Angie dealt ......”

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Mar 13,2017
Minithumbup
Angie
By: 'Richard Honeywell'
Mar 13,2017
0 people found
this helpful
When a ceiling collapsed at my property recently, Angie dealt with the immediate aftermath of the incident quickly and professionally, and then liaised with the insurance company on my behalf, ensuring that they covered all the associated costs. I have no hesitation in recommending her, ...
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Comment on agent fees
Competitive
Was this helpful? Yes
By: Angie McIntosh
Mar 13, 2017
View all comments (1)
Thank you very much for your lovely review. I'm glad that you are happy with the service and pleased that I could help. ...

“Angie deals with any issue/request I have quickly and ......”

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Mar 06,2017
Minithumbup
Angie
By: 'Carly Ingles'
Mar 06,2017
0 people found
this helpful
Angie deals with any issue/request I have quickly and professionally. I always receive a friendly helpful experience ever time. Thank you....
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Was this helpful? Yes
By: Angie McIntosh
Mar 06, 2017
View all comments (1)
Thank you very much for taking the time to leave a lovely review. ...

“I have found Angie to be very efficient in dealing ......”

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Mar 06,2017
Minithumbup
Angie
By: 'Jim'
Mar 06,2017
0 people found
this helpful
I have found Angie to be very efficient in dealing with my rental property. She always deals with any issues arising promptly and with the minimum of fuss. I find her to be professional, courteous, polite and friendly. All the dealings I have had with ...
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Comment on agent fees
A little expensive but the service is good.
Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank your very much for the lovely review. It's much appreciated. ...

“Typically helpful when there is an issue with the flat. ......”

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Feb 28,2017
Minithumbup
Angie
By: 'Flora'
Feb 28,2017
0 people found
this helpful
Typically helpful when there is an issue with the flat. Sometimes it is difficult to schedule maintenance around my work but where possible they have helped with supplying keys to contractors....
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Comment on agent fees
Average
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. It's great to get the feedback. ...

“Advice for all present and future tenants - Fight for ......”

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Feb 22,2017
Minithumbdown
By: 'TristanGray'
Feb 22,2017
2 people found
this helpful
Advice for all present and future tenants - Fight for every penny of your deposit. They will try to claim 90% of it with "cleaning and repair" bills that are completely unreasonable. SafeDeposit Scotland will back you up for no cost. Key points - You do ...
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Was this helpful? Yes
By: MARIA SMITH
Feb 23, 2017
View all comments (1)
Tristian, I am very sorry to read your review and your negative comments. Would you be happy for me to contact you to discuss? Maria ...

“As usual Angie attended to my request promptly and efficiently ......”

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Feb 10,2017
Minithumbup
Angie
By: 'Diana'
Feb 10,2017
0 people found
this helpful
As usual Angie attended to my request promptly and efficiently in a friendly and courteous manner. A 5 star service review is appropriate....
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By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad that you are happy with the service. ...

“Kim Cowan was cooperating with me to complete the lease ......”

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Feb 08,2017
Minithumbup
Kim
By: 'Hank'
Feb 08,2017
0 people found
this helpful
Kim Cowan was cooperating with me to complete the lease much more than I expected ,like me, whom English is not the first language. I'm so happy to have a chance to work with her. Many thanks....
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Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Feb 08, 2017
View all comments (1)
Thank you Hank, for such positive comments. You have made the application process a very pleasant experience & have been a pleasure to work with. Thanks again! ...
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Staff picture Maria
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Staff picture Emma
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 30/10/2017 by allAgents

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Fineholm

Branch - Edinburgh, EH3