• Staff picture
    Leanne
  • Staff picture
    Maria
  • Staff picture
    Emma
  • Staff picture
    Kim
  • Staff picture
    Mandy
  • Staff picture
    Jill
  • Staff picture
    Aleksandra
  • Staff picture
    Alyson
  • Staff picture
    Angie
  • Staff picture
    Margaret
  • upload your photo
    Iwona
Centrally located, we manage all types of properties in Edinburgh and The Lothians
Fineholm

11 Grove Street Edinburgh
City of Edinburgh
EH3 8AF

0131 221 9131

“Horrific Experience...”

Sep 06,2018
Minithumbdown
By: 'Hannah Forbes'
Sep 06,2018
6 people found
this helpful
I rented a flat from Fineholm (Edinburgh) for just under a year, with the tenancy finishing in June. We dealt primarily with Kim and Leanne, who were less than helpful from beginning to end. Moving in, the flat was dirty (there was literally faeces on ...
read full review
Was this helpful? Yes

“Very bad experience...”

Aug 24,2018
Minithumbdown
By: 'Macarmo'
Aug 24,2018
1 people found
this helpful
I had very bad experience with this agency and I don't recommend at all. Their policy and fees are too high and expensive for small and old properties that don't deserve this rent or fees. Please be careful...
read full review
Comment on agent fees
Thry never help
Was this helpful? Yes
By: Mandy Beard
Aug 24, 2018
View all comments (1)
Good Afternoon "Macarmo", we do not charge tenants fees in line with legislation and do market properties in line with market rents. If you would like to get in touch directly with me, mandy.beard@fineholm.co.uk I am happy to discuss any issues. I'm afraid with the information provided I do not know which property you are referring to. ...

“Very disappointed...”

May 22,2018
Minithumbdown
By: 'Giovanna'
May 22,2018
3 people found
this helpful
We are currently in a dispute with this agency over some exorbitant cleaning fee and damage fee for things that were already damaged in the flat. We paid six months in advance, agreed to their strict rules, and treated the flat with extreme care, cleaning ...
read full review
Was this helpful? Yes

“Flat management...”

Apr 03,2018
Minithumbup
Angie
By: 'Jemma Evans'
Apr 03,2018
0 people found
this helpful
Angie goes above and beyond to offer wonderful service. She has managed my property for many years and always gets repairs organized quickly and I feel she looks after tenants and landlords very well....
read full review
Was this helpful? Yes
By: Angie McIntosh
Apr 09, 2018
View all comments (1)
Thank you very much for the lovely review. It has been an absolute pleasure dealing with you over the years. ...

“Exceptional service from a fabulous company...”

Mar 26,2018
Minithumbup
Leanne
Kim
By: 'Maya'
Mar 26,2018
0 people found
this helpful
I have two properties managed by Fineholm and, for various reasons, they're the second agent I've used in the last year or two. The staff at Fineholm are excellent; they ensure the upkeep of my properties, value me as a landlord, and they ...
read full review
Comment on agent fees
Considering the high level of service they provide, their fees are very reasonable.
Was this helpful? Yes
By: Kim Cowan
Mar 27, 2018
View all comments (1)
Thank you Maya! We really appreciate the positive feedback! What lovely comments. Thanks- Kim & Leanne ...
Feb 01,2018
Minithumbup
Leanne
Kim
By: 'Aurangzeb'
Feb 01,2018
0 people found
this helpful
I have had a very good overall experience with Fineholm. Mostly, it was Leanne I was in touch with throughout my stay for repairs and maintenance. She was timely in her responses almost all the time. I was satisfied with the responses I got from ...
read full review
Comment on agent fees
They are alright.
Was this helpful? Yes
Dec 28,2017
Minithumbup
By: 'Sagar K S'
Dec 28,2017
0 people found
this helpful
This is the very first time we have dealt with Fineholm and she was luisa where I interacted with agency majorly. The whole process was very smooth. Luisa had been very helpful and kind enough to help us each time. We are very very happy!...
read full review
Was this helpful? Yes
By: Luisa Petretti
Dec 29, 2017
View all comments (1)
Many thanks for your positive review! ...
Dec 08,2017
Minithumbdown
By: 'Mario and Alicia'
Dec 08,2017
3 people found
this helpful
If I would have the chance I would give her 0 stars. She just doesn't care about her clients. Firstly, I tried to contact her to view few flats and It was impossible she always has an excuse to not show you the flats, like ...
read full review
Comment on agent fees
They need to improve the way on how they treat clients.
Was this helpful? Yes
Aug 18,2017
Minithumbup
Leanne
Maria
By: 'Steve'
Aug 18,2017
0 people found
this helpful
Fineholm is an excellent agent. Their staff are thorough, understanding and very efficient. I cannot recommend them highly enough! Top marks. 🙂...
read full review
Comment on agent fees
The fees are reasonable as far as I know.
Was this helpful? Yes
Aug 13,2017
Minithumbup
Angie
By: 'Karen'
Aug 13,2017
0 people found
this helpful
Angie is clear, direct and polite in her correspondence and telephone calls. Angie is efficient and deals with issues quickly. Angie went above and beyond my expectations of Fineholm by talking on a tenement roof leak, liaising with owners, obtaining funds from them and sorting ...
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Angie McIntosh
Aug 14, 2017
View all comments (1)
Thank you very much for the review. It's nice to know the work was appreciated. ...
Jul 16,2017
Minithumbup
Leanne
By: 'Nora'
Jul 16,2017
0 people found
this helpful
Leanne has been my main contact for several years. Throughout this period the property has continually been in rental. I have appreciated her support when dealing with repairs and other problems as my understanding of the rental market improved....
read full review
Comment on agent fees
Acceptable
Was this helpful? Yes
Jun 20,2017
Minithumbup
Angie
By: 'Swarnab'
Jun 20,2017
0 people found
this helpful
I enjoyed my stay to the property. The service provided by FineHolm Staff was excellent. Thank You very much for your service....
read full review
Was this helpful? Yes
By: Angie McIntosh
Jun 20, 2017
View all comments (1)
Thank you very much for the 5 star review. ...
Jun 16,2017
Minithumbup
Angie
By: 'Magdalena'
Jun 16,2017
0 people found
this helpful
Angie is always very helpful with any maintenance issues we have. Very friendly and quick with responses. Thank you very much for looking after our property!...
read full review
Was this helpful? Yes
By: Angie McIntosh
Jun 19, 2017
View all comments (1)
Thank you very much for your kind review. ...
May 07,2017
Minithumbup
Maria
Emma
By: 'Gordon Woods'
May 07,2017
0 people found
this helpful
This was my first time organising a place to rent and Maria was excellent. Maria made the whole experience straight forward. I can't thank her enough. Would definitely recommend Fineholm and their agents. Also huge thank you to Emma for showing me round the property ...
read full review
Was this helpful? Yes
May 04,2017
Minithumbup
Jill
Laura
By: 'Hazel Robinson'
May 04,2017
0 people found
this helpful
I have been associated with Fineholm for the last 4 years, when they have both managed the rental of my property and then recently the sale. Both the Rental Team and the Sales Team are brilliant - they are fantastic support and always available to discuss ...
read full review
Comment on agent fees
Fees were good value, always explained, and accurately charged.
Was this helpful? Yes
Mar 21,2017
Minithumbup
Kim
By: 'Marianthi M.'
Mar 21,2017
0 people found
this helpful
Kim was the agent I was in touch with when going throught the application to rent a flat. She was extremely helpful and easy to talk to. She walked me through the process and made sure I had all the information I needed whilst always ...
read full review
Was this helpful? Yes
By: Kim Cowan
Mar 21, 2017
View all comments (1)
Thank you for such positive comments Marianthi! I really appreciate it. If there is anything else I can do for you, please just ask! ...
Mar 16,2017
Minithumbup
Angie
By: 'Caroline'
Mar 16,2017
0 people found
this helpful
Angie is really amazing, always helpful. If we had a problem she always deals with it promptly. It is really nice to have an agent that cares about the property as much....
read full review
Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad you are happy with the service. ...
Mar 13,2017
Minithumbup
Angie
By: 'Richard Honeywell'
Mar 13,2017
0 people found
this helpful
When a ceiling collapsed at my property recently, Angie dealt with the immediate aftermath of the incident quickly and professionally, and then liaised with the insurance company on my behalf, ensuring that they covered all the associated costs. I have no hesitation in recommending her, ...
read full review
Comment on agent fees
Competitive
Was this helpful? Yes
By: Angie McIntosh
Mar 13, 2017
View all comments (1)
Thank you very much for your lovely review. I'm glad that you are happy with the service and pleased that I could help. ...
Mar 06,2017
Minithumbup
Angie
By: 'Carly Ingles'
Mar 06,2017
0 people found
this helpful
Angie deals with any issue/request I have quickly and professionally. I always receive a friendly helpful experience ever time. Thank you....
read full review
Was this helpful? Yes
By: Angie McIntosh
Mar 06, 2017
View all comments (1)
Thank you very much for taking the time to leave a lovely review. ...
Mar 06,2017
Minithumbup
Angie
By: 'Jim'
Mar 06,2017
0 people found
this helpful
I have found Angie to be very efficient in dealing with my rental property. She always deals with any issues arising promptly and with the minimum of fuss. I find her to be professional, courteous, polite and friendly. All the dealings I have had with ...
read full review
Comment on agent fees
A little expensive but the service is good.
Was this helpful? Yes
By: Angie McIntosh
Mar 16, 2017
View all comments (1)
Thank your very much for the lovely review. It's much appreciated. ...
Feb 28,2017
Minithumbup
Angie
By: 'Flora'
Feb 28,2017
0 people found
this helpful
Typically helpful when there is an issue with the flat. Sometimes it is difficult to schedule maintenance around my work but where possible they have helped with supplying keys to contractors....
read full review
Comment on agent fees
Average
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. It's great to get the feedback. ...
Feb 22,2017
Minithumbdown
By: 'TristanGray'
Feb 22,2017
2 people found
this helpful
Advice for all present and future tenants - Fight for every penny of your deposit. They will try to claim 90% of it with "cleaning and repair" bills that are completely unreasonable. SafeDeposit Scotland will back you up for no cost. Key points - ...
read full review
Was this helpful? Yes
By: MARIA SMITH
Feb 23, 2017
View all comments (1)
Tristian, I am very sorry to read your review and your negative comments. Would you be happy for me to contact you to discuss? Maria ...
Feb 10,2017
Minithumbup
Angie
By: 'Diana'
Feb 10,2017
0 people found
this helpful
As usual Angie attended to my request promptly and efficiently in a friendly and courteous manner. A 5 star service review is appropriate....
read full review
Was this helpful? Yes
By: Angie McIntosh
Feb 28, 2017
View all comments (1)
Thank you very much for your kind review. I'm glad that you are happy with the service. ...
Feb 08,2017
Minithumbup
Kim
By: 'Hank'
Feb 08,2017
0 people found
this helpful
Kim Cowan was cooperating with me to complete the lease much more than I expected ,like me, whom English is not the first language. I'm so happy to have a chance to work with her. Many thanks....
read full review
Comment on agent fees
Good
Was this helpful? Yes
By: Kim Cowan
Feb 08, 2017
View all comments (1)
Thank you Hank, for such positive comments. You have made the application process a very pleasant experience & have been a pleasure to work with. Thanks again! ...
Jan 26,2017
Minithumbup
Leanne
By: 'Steve'
Jan 26,2017
0 people found
this helpful
I would absolutely recommend Fineholm letting to any potential tenant looking for a company that is friendly professional and extremely efficient . Leanne Hughes is a pleasure to deal with but to be fair that can be said about the whole team as nothing seem a ...
read full review
Was this helpful? Yes
Jan 26,2017
Minithumbup
Angie
Jill
By: 'Martha'
Jan 26,2017
0 people found
this helpful
Fineholm have provided an excellent, highly professional service in managing my flat. I don't have to worry about anything. If any issues arise such as minor repairs are needed they will confirm that I am happy for them to arrange the repair and will get ...
read full review
Was this helpful? Yes
By: Angie McIntosh
Jan 26, 2017
View all comments (1)
Thank you very much for your kind review. Much appreciated. ...
Jan 23,2017
Minithumbup
Margaret
By: 'Maryam'
Jan 23,2017
1 people found
this helpful
We have dealt with Fineholm for the first time and she was luisa who made as very comfortable. She had been very helpful and kind . we are very very happy!...
read full review
Was this helpful? Yes
Dec 19,2016
Minithumbdown
By: 'DF'
Dec 19,2016
1 people found
this helpful
Consistently failed to manage and resolve issues (replacing a 20+ year old boiler when it inevitably broke down, window insulation, slugs entering the property, tiles falling from the roof into communal courtyard and car parking area, replacing of worn away carpet,). On each occasion advised that &...
read full review
Was this helpful? Yes
Dec 07,2016
Minithumbup
Kim
By: 'KRUNAL SARAIYA'
Dec 07,2016
1 people found
this helpful
Have a good experience with Fineholm. I had interact with Kim for my tenancy agreement and she was very helpful. She has replied in no time for my all query and guide me for tenancy process....
read full review
Was this helpful? Yes
By: Kim Cowan
Dec 07, 2016
View all comments (1)
Hi Krunal - thank you very much for your kind review. ...
Dec 07,2016
Minithumbup
Kim
By: 'Sanjib Pradhan'
Dec 07,2016
0 people found
this helpful
The agent has been very good and I am pleased with their behaviour and professionalism. They have clarified me about the agreement properly....
read full review
Comment on agent fees
Good.
Was this helpful? Yes
By: Kim Cowan
Dec 07, 2016
View all comments (1)
Hi Sanjib - thank you for your positive comments! I hope yourself & Jhuma are settling in nicely. ...
Areas covered
  • All EH postcodes
  • All FK postcodes
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 63% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £144,500
  • Max: £144,500

Letting
  • Min: £0
  • Max: £144,500

NAEA ARLA


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
45 4 54 24 0 0 0 0 3 3
Staff picture Leanne
(19)

Staff picture Maria
(19)

Staff picture Emma
(2)

Staff picture Kim
(18)

Staff picture Mandy
(5)

Staff picture Jill
(6)

Staff picture Aleksandra
(1)

Staff picture Alyson
(1)

Staff picture Angie
(31)

Staff picture Margaret
(1)

No image available Iwona
(0)

Fees

We offer 3 different levels of service to our landlords - Contact us for fees..



Let only (for the hands on landlord) appraisal, marketing, lease preparation, regulation advice and first month rent and deposit collection



Rent Collection (for the middle of the road landlord) - appraisal, marketing, lease preparation, regulation advice and rent collection and chasing



Full Management (the completely hassle free approach)- appraisal, marketing, lease preparation, regulation advice, rent collection, inspection and full maintenance

Last updated at 30/10/2017, 2:23 PM by allAgents

Complaints Procedure

No procedure set.
Last updated at 2:23 PM 30/10/2017 by allAgents

Opening hours



.
As Seen On

Book FREE Valuation

Branch - Edinburgh, EH3

Branch logo