The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

5/5, 44 Reviews
93% Recommended
Fine & Country
Dunston Business Village, Woodland Lodge, Dunston, Staffordshire, ST18 9AB, Stafford, Staffordshire
st189ab
01785 338585



By : 'Jane'
Services : Sales (As a Vendor)
Sold price : £690000
Would you recommend ? : No
Postcode : ST10
We knew when we changed agents and put our sale into Anita Adams’ care that the sale was in the best possible hands. Anita made things happen, was always there when an issue arose ( and we had quite a few of those!) and quite simply made sure things were sorted. The timeline of our sale... Read Full Review
By : 'Penelope'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ST10
We bought a house from this agent. Anita was very professional and worked really hard to insure that the sale went through without too many problems. If ever we came to sell a house I would gladly hand it over to this... Read Full Review
By : Anita
18 May 2021Thank you Penelope - I have to say I am really looking forward to seeing what you have done with your amazing new home. Thank you...
By : 'Kirsty'
Services : Sales (As a Vendor)
Sold price : £425000
Would you recommend ? : Yes
Postcode : ST11
We can't thank Anita enough for her fantastic service when selling our house. Throughout the whole process she provided advice, support and showed complete dedication to guiding us though each process. Thanks... Read Full Review
By : Anita Adams
9 Apr 2021Thank you so much Kirsty, it was an absolute pleasure working with you both. And we would like to wish you every happiness in your new home - it's lovely in this part of the...
By : 'Helen'
Services : Sales (As a Vendor)
Sold price : £418000
Would you recommend ? : Yes
Postcode : ST10
Thanks Anita for an exceptional service in handling the sale of a Grade II listed property. Taking into account the difficult time with viewings taking place during lockdown, nothing was too much trouble for Anita. I really felt that Anita was really working for me, which is not always the case... Read Full Review
By : Anita Adams
9 Feb 2021Thank you Helen, your property was a truly beautiful home - which attracted a lot of attention. It was pleasure working with you and I would like to wish you every success in your next chapter. All ...
By : 'Deborah'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DE6
Fabulous service for us as buyers by Anita Adams, could not have been more helpful & providing ongoing support. Will definitely use to sell in... Read Full Review
By : Anita Adams
9 Feb 2021Thank you Deborah, yes what a journey, we started out looking at a bungalow in Morley - visiting you as we went into the pandemic then found a wonderful barn conversion where I am sure you and mum...
By : 'Kirsty'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : DE74
Anita Adams gave us fantastic service in assisting us purchasing our site, extremely professional in making the deal come together, so good in fact we've asked her to market the barn conversions when ready ! Wouldnt use anyone... Read Full Review
By : Anita Adams
9 Feb 2021Thank you Kirsty, it's been a pleasure to work with you both and I have to say, what I have seen so far is nothing short of amazing - it looks like you will turn these barns around in less than 12...
By : 'Stephen'
Services : Sales (As a Vendor)
Sold price : £850000
Would you recommend ? : Yes
Postcode : ST14
Anita Adams, is an experienced tenacious property expert, with an amazing attention to detail. She is a problem resolver and a great negotiator. Her experience 'outshines' many other Agents working in... Read Full Review
By : 'Joy'
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : ST14
Anita Adams has been the most helpful estate agent throughout our property search. She made the entire purchase process seamless and used her vast knowledge and contacts in the industry to resolve any queries we had throughout the purchase. Anita is very professional and went above and beyond at... Read Full Review
By : 'Anne'
Services : Sales (As a Vendor)
Sold price : £575000
Would you recommend ? : Yes
Postcode : DE7
Anita went above and beyond at all stages of our house sale. From initial marketing to completion she was always available to discuss things and supported us though the process of getting the best price for our property to managing the exchange and completion... Read Full Review
By : 'Nicola'
Services : Sales (As a Buyer)
Sold price : £800000
Would you recommend ? : Yes
Postcode : DE6
We purchased a property with Anita. I am not really sure where to start as she was amazing all the way through the process, from the first telephone call arranging our first viewing to telephone calls to solicitors, to chasing down documents needed. We completed quickly and effortlessly and this... Read Full Review
By : Anita Adams
5 Jan 2021Thank you so much Nicola - you got there in the end! And it looks amazing, you have both worked so hard on the place, you must be proud. See you again soon. ...
By : 'Bethany'
Services : Sales (As a Buyer)
Sold price : £400000
Would you recommend ? : Yes
Postcode : ST14
Anita made the entire experience seamless. Very professional and went above and beyond at every junction. As first time buyers, we were incredibly nervous about the entire process, however, Anita instantly put us at ease with her knowledge and... Read Full Review
By : 'Keith'
Services : Sales (As a Vendor)
Sold price : £800000
Would you recommend ? : Yes
Postcode : DE6
We had a brilliant experience with Anita and the Fine & Country team. We had to relocate early in the process and Anita managed viewings, valuation visits etc without us needing to come back down which was really helpful. Once solicitors had been engaged Anita managed both our solicitors... Read Full Review
By : Anita Adams
23 Nov 2020Thank you so much, it was an absolute pleasure to work with you. I would like to take this opportunity to wish you and your family all the very best in...
By : 'C'
Services : Sales (As a Vendor)
Sold price : £400000
Would you recommend ? : Yes
Postcode : ST14
We have sold many properties in the past with varying degrees of commitment and competence from the selling agents. Anita Adams has just successfully sold a property for us during which time she showed solid professionalism and dedication to get the job done. I would not hesitate to use her again... Read Full Review
By : Anita Adams
23 Nov 2020Thank you so much Claire, it was an absolute pleasure working with you both and I look forward to working with you again in the future. All the very best...

By : 'Yaser'
Services : Sales (As a Buyer)
Sold price : £1000000
Would you recommend ? : Yes
Postcode : ST19
Karl Rusk is a very professional, knowledgeable and courteous estate agent. He is the best estate agent I have dealt with, providing a personable and bespoke service answering all our questions and concerns throughout the sale process. Karl was very understanding of the current delays due to... Read Full Review

By : 'Stuart'
Services : Sales (As a Buyer)
Sold price : £550000
Would you recommend ? : Yes
Postcode : ST18
Karl is simply the finest estate agent I have come across. He delivers the personal service of a small business with the professionalism and consistency of a larger concern. I couldn't recommend him enough whether you are selling your property or even if you are lucky enough to be buying... Read Full Review

By : 'Alex'
Services : Sales (As a Buyer)
Sold price : £720000
Would you recommend ? : Yes
Postcode : ST21
Karl was extremely helpful and quick to respond to all questions or issues we had during the purchasing process. I would certainly recommend using him and if we need to buy or sell again, we would use him... Read Full Review

By : 'Matthew'
Services : Sales (As a Vendor)
Sold price : £550000
Would you recommend ? : Yes
Postcode : ST18
Karl delivered on everything he promised from our first meeting as lockdown ended. Whilst there were some wrinkles in the sale (aren't there always) he maintained regular contact with us to keep us informed. The valuation of the property and the subsequent marketing was first class,... Read Full Review
By : 'Craig'
Services : Sales (As a Vendor)
Sold price : £590000
Would you recommend ? : No
Postcode : DE65
We worked with Anita Adams, who was extremely helpful and enabled us to complete our sale while we were away on a short break. Excellent service received with Anita going out of her way to make our sale happen for us. Highly recommended. Craig... Read Full Review

By : 'June'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : ST19
Throughout the whole process of selling our house, which had its fair share of ups and downs, Karl was excellent. Karl's communication, was first class and we had complete confidence that he was working with our interests at the fore. Personally, Karl displayed outstanding professionalism but ... Read Full Review

By : 'Susan'
Services : Sales (As a Buyer)
Sold price : £582000
Would you recommend ? : Yes
Postcode : ST17
Karl was invaluable in our purchase process! It was a long and protracted but throughout Karl was indispensable in keeping us updated with communication between the solicitors in the chain as well the as purchasers and sellers. It wouldn't have come together in the end, I'm sure, ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
F&C (Midlands) Ltd
In-House Complaints Procedure
The Property Redress Scheme (PRS)
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please follow the following procedure:
Please raise your complaint with the estate agent that is handling your case.
If the estate agent cannot resolve the issue for you then please send a written formal complaint to our Area Manager – nicola.wright@fineandcountry.com clearly explaining the specific reasons for your complaint, and how you would like it resolved
We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure.
The Area Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
If you are not satisfied with the full written outcome response from the Area Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Property Redress Scheme guidelines the Managing Director will respond to you with a statement of the final view of the matter within eight weeks of your initial complaint.
If you are still not satisfied with the outcome, you can raise your complaint with The Property Redress Scheme and request an independent review.
The Property Redress Scheme will request that you have exhausted the internal complaints procedure before contacting them and waited a minimum of eight weeks to allow us to respond to your complaint. Contact with The Property Redress Scheme must be within 12 months of the incident you are complaining about
When you have raised a complaint with The Property Redress Scheme, they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.
The Property Redress Scheme / www.theprs.co.uk
By Post
Property Redress Scheme
Premiere House
1st Floor, Elstree Way
By Email
info@theprs.co.uk
By Phone
0333 321 9418
Borehamwood
WD6 1JH
Please note the following:
You will need to submit your complaint to The Property Redress Scheme within 12 months of the incident you are complaining about, including any evidence to support your case.
Last updated at 10/25/2022, 4:10:38 AM by allAgents