Brookmans Park, Hatfield, AL9
5/5, 47 reviews
100% recommended
97% sales valuation accuracy
92% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Welcome to Fine & Country Brookmans Park. We specialise in the sale of luxury properties in the upper quartile of the market. Headed up by Matthew Craker with 22 years experience in the industry, our specialist knowledge of this specific market ensures that you receive the very best service, whether you are ... show more Welcome to Fine & Country Brookmans Park. We specialise in the sale of luxury properties in the upper quartile of the market. Headed up by Matthew Craker with 22 years experience in the industry, our specialist knowledge of this specific market ensures that you receive the very best service, whether you are buying or selling a property in Brookmans Park or surrounding regions

The widespread exposure of a property is crucial in today's market. Not only is the mobility of buyers greater than ever, but they could come from quite literally anywhere - through local and regional marketing, national newspapers and magazines or, increasingly, internationally using interactive technologies such as tablets and mobile phones.

Fine & Country is a global network of estate agency offices specialising in the sale, purchase and rental of luxury residential property.

With offices in over 300 locations worldwide in the UK, France, Portugal, Spain, Malta, Jersey, Australia, Dubai, Qatar, Egypt, South Africa, West Africa, Namibia, Mozambique and Mauritius, Fine & Country combines the widespread exposure of the international marketplace with national marketing campaigns and the local expertise and knowledge of carefully selected independent
property professionals.

Opening Hours
Address

Fine & Country
The Estate Office, Bradmore Green
Brookmans Park,Hatfield
Hertfordshire
AL9 7QS
01707 662222

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 97% 92% £484,000 £1,495,000
Lettings 100% 99% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 31 0 14 0 1 0
Areas covered
  • Brookmans Park
  • AL9
  • Woodside
  • EN6
  • Welham Green
  • SG13
  • Cuffley
  • Brookmans Park
  • Potters Bar
  • Cuffley
  • Essendon
  • Potters Bar
  • Essendon
  • Northaw
  • Newgate Street
  • Little Berkhamsted
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS The Guild
Latest Properties

No Properties

Images & Videos

“We found Matthew and John extremely professio......”

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Aug 05,2021
Minithumbup
Matthew
John
By: 'Vicki Martin'
Aug 05,2021
0 people found
this helpful
We found Matthew and John extremely professional and helpful. Both were very genuine, which in the Property world, can be quite a rarity. Maria dealt with the admin side and was also helpful and very efficient. They’re a perfect Team ! We would highly recommend ...
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By: Matthew Craker
Aug 06, 2021
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Dear Vicki, Thank you so much for your kind review, it really is appreciated! All the best, Matthew ...

“We completed on our property a few days ago a......”

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Jul 03,2021
Minithumbup
Matthew
Maria
By: 'Tas'
Jul 03,2021
0 people found
this helpful
We completed on our property a few days ago and wanted to say a massive thank you to Matthew at Brookmans Park office . I worked within sales so am very quick to moan when I get bad service . But quick to praise when the service ...
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By: Matthew Craker
Jul 05, 2021
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Dear Yvonne and Tas, Thank you so much for your lovely review. It's been a pleasure helping you and we wish you all the best in your new home! Regards, Matthew ...

“Exceptional Service...”

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May 27,2021
Minithumbup
Matthew
John
By: 'Joy'
May 27,2021
0 people found
this helpful
We used Fine & Country Brookmans Park for the sale of our property. We were very impressed by Matthew and John’s expertise of the local property market and their professional approach to marketing and selling our home. The quality of customer care throughout the entire ...
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By: Matthew Craker
May 27, 2021
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Dear Joy, Thank you so much for your kind review, it's always a pleasure. Enjoy the chapter in your lives! All the best Matthew ...

“As we all know buying or selling a house is v......”

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Aug 31,2020
Minithumbup
Matthew
By: 'Marjorie'
Aug 31,2020
0 people found
this helpful
As we all know buying or selling a house is very stressful and therefore the Estate Agent is a key element in this process. Since my first contact with Fine and Country I have been very impressed with the excellent service and support from Matthew ...
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By: Matthew Craker
Sep 05, 2020
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Dear Marjorie, Thank you very much for your kind review. We're honoured you chose Fine & Country and we look forward to helping you move! Kind regards, Matthew ...

“Matthew Craker provided an exceptional servic......”

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Aug 30,2020
Minithumbup
Matthew
By: 'Tess'
Aug 30,2020
0 people found
this helpful
Matthew Craker provided an exceptional service in our Northaw house move this year. He and his team, were professional, efficient and friendly. They answered every query and phone call promptly and kept the chain together. I would recommend him, without any reservation. Tess A....
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By: Matthew Craker
Sep 05, 2020
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Dear Tess, Thank you so much for your kind review! We're all pleased we got you moved and are happy in your new home. Kind regards, Matthew ...

“Matthew from Fine and Country Brookmans Park ......”

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Aug 28,2020
Minithumbup
Matthew
By: 'Vicki'
Aug 28,2020
0 people found
this helpful
Matthew from Fine and Country Brookmans Park has kept us sane during some rather fraught selling negotiations. He helped nudge things along when the solicitors were struggling finalising the details. Thank you Matthew...
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By: Matthew Craker
Aug 29, 2020
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Dear Vicki. Thank you so much for taking the time yo review your recent experience. Always a pleasure and we hope you enjoy pastures new! Kind regards, Matthew ...

“The team at F&C Brookmans Park are excellent.......”

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Aug 28,2020
Minithumbup
John
Matthew
By: 'Galina'
Aug 28,2020
0 people found
this helpful
The team at F&C Brookmans Park are excellent. Our experiences working with Matthew and John have been exceptional, both on buy and sell-side. They are probably the best estate agents we have instructed on any property in terms of lines of communication, ensuring speedy ...
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By: Matthew Craker
Aug 29, 2020
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Dear Galina, Thank you so much for your review, much appreciated. It's been an absolute pleasure helping you and we wish you all the best in your new home once we've got this one over the line! Kind regards, Matthew ...

“What an excellent estate agency, highly recom......”

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Aug 28,2020
Minithumbup
Matthew
Maria
By: 'Nick'
Aug 28,2020
0 people found
this helpful
What an excellent estate agency, highly recommend. Matthew was incredibly knowledgable and guided us through the whole process, assisting us at every step. It was a very uncertain time with Covid but with Matthew’s help and guidance we felt very secure. Matthew and the ...
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Was this helpful? Yes
By: Matthew Craker
Aug 29, 2020
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Dear Nick, What strange times we've all been through recently with Covid! But, with a combined effort from yourselves and the previous owners we got there and I'm certain you'll be enjoying your beautiful home! Thank you very much for sharing your experience. All the best, Matthew ...

“After previously having our house on the market with two ......”

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Jul 23,2020
Minithumbup
Matthew
John
By: 'Nina'
Jul 23,2020
0 people found
this helpful
After previously having our house on the market with two other agents we met with Matthew and decided to put our house on for sale with Fine and Country. I wish they had been the one and only agents we used! Their communication is excellent ...
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By: Matthew Craker
Jul 24, 2020
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Dear Nina, Thank you so much for your kind review, it's very much appreciated, It was an absolute pleasure dealing with you guys and we wish you well in your new home, until next time! All the best, Matthew ...

“The gem of Estate Agents...”

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Jun 18,2020
Minithumbup
John
Matthew
By: 'Antonia'
Jun 18,2020
0 people found
this helpful
The gem of Estate Agents * Punctual with viewings * Professional * Friendly * Honest with property particulars * Great communication skills John, Matthew and Maria - thank you...
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By: Matthew Craker
Jun 19, 2020
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Dear Antonia, Thank you so much for your review! It was an absolute pleasure helping you move and we're so happy you're settled in your lovely new home! All the best, Matthew ...

“Matthew and John came highly recommended and ......”

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Nov 18,2019
Minithumbup
John
Matthew
By: 'Tim'
Nov 18,2019
0 people found
this helpful
Matthew and John came highly recommended and they lived up to the recommendation. A summary of their professionalism is all that can be accommodated on this review and that is: - - they are truly great gentlemen - they tackle the job with enthusiasm and ...
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By: Matthew Craker
Nov 19, 2019
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Dear Mr Odell, Thank you so much for sharing your experience, it's really appreciated! Always a pleasure to help and even though there were a couple of 'bumps in the road' I'm so happy the exchange happened. All the best, Matthew ...

“Very happy with the service received...”

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Oct 18,2019
Minithumbup
John
By: 'Andy'
Oct 18,2019
0 people found
this helpful
We have just exchanged on both our sale and purchase through Fine & Country Brookmans Park. Both John on the presales side of things, and Matthew in taking the process forward were great throughout, very professional, and always on the end of the phone. We were ...
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By: Matthew Craker
Oct 18, 2019
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Thanks very much Andy for taking the time to share your experience, much appreciated! At the end of the bumpy road is your new house so I hope you and the family will be very happy there for many years to come! ...

“Definitely Recomend...”

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May 30,2019
Minithumbup
Matthew
John
By: 'Vicki'
May 30,2019
0 people found
this helpful
I would definitely recommend John and Matthew at Fine and Country. I have recently sold my house with them, it's taken sometime to sell with a difficult market this last year but John was brilliant showing people round and Matthew managed to keep it all ...
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Comment on agent fees
Reasonable
Was this helpful? Yes
By: Matthew Craker
May 30, 2019
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Dear Vicki, Than you so much for your kind review. There were indeed a few hurdles but we got there in the end! We wish you all the best in the future. Kind regards, Matthew ...

“Pleased with service that I received from Fine and Country in Brookmans Park...”

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Jan 09,2019
Minithumbup
John
Matthew
By: ''Alison''
Jan 09,2019
0 people found
this helpful
I was very happy with the service that I received from Fine and Country when selling my Mother's house. Throughout the process they were professional and proactive and their advice was always constructive. Matthew and John kept me regulary updated of what was happening and ...
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Comment on agent fees
I was happy with the amount paid on Agent's Fees.
Was this helpful? Yes
By: Matthew Craker
Jan 09, 2019
View all comments (1)
Dear Alison, Thank you for sharing your expoerience with Fine & Country Brookmans Park, it really is appreciated. We enjoyed helping you sell your mother's home and we wish yourselves, as well as your mother, all the very best for the future. Kind regards, Matthew ...

“Professional and great service...”

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Dec 21,2018
Minithumbup
John
Matthew
By: 'Nektaria91'
Dec 21,2018
0 people found
this helpful
We used Fine & Country for the sale of our house. They were always very professional, helpful and supportive. They take amazing photos I would highly recommend them to anyone trying to sell....
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“Very Professional...”

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Dec 17,2018
Minithumbup
Matthew
John
By: 'Nektaria91'
Dec 17,2018
0 people found
this helpful
We decided to use Fine & Country for the sale of our house and we are really glad we made that choice. All the staff are very professional and helpful. There marketing is in a different league to all other agents. We dealt mainly with John ...
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By: Matthew Craker
Jan 09, 2019
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Dear Nektaria91, Thank you so much for kind review. It was a great pleasure helping you move and we wish you the best for the future and hope we're able to find a property that you can buy! Kind regards, Matthew ...

“Exceptional service...”

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Nov 29,2018
Minithumbup
Matthew
John
By: 'Tony'
Nov 29,2018
0 people found
this helpful
After being on the market with another agent for over a year, Fine Country were recommended to us. The property was then sold in under three weeks....
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Comment on agent fees
Worth every penny.
Was this helpful? Yes
By: Matthew Craker
Nov 29, 2018
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Dear Tony, Thanks very much for your review. It was a pleasure to help you and we wish you well in your new home! Kind regards, Matthew ...

“Professional and Expert...”

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Aug 17,2018
Minithumbup
Matthew
By: 'Oliver'
Aug 17,2018
0 people found
this helpful
Matthew Cracker of Fine & Country sold my mother's house in Brookmans Park. He was efficient and professional and gave us wise advice when we needed it. I would not hesitate to recommend him and his company....
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Comment on agent fees
Fair
Was this helpful? Yes
By: Matthew Craker
Aug 17, 2018
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Dear Oliver, Thank you very much for sharing your experience, much appreciated. It was a pleasure helping your mother move and we wish you all the best in the future. Kind regards, Matthew ...

“Excellent service...”

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Aug 16,2018
Minithumbup
John
By: 'Dr'
Aug 16,2018
0 people found
this helpful
I rate the service received as of a very good standard. Managed to move the process forward even when difficulties arose. Recommended. Dr Smith...
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“The Team at Brookman's Park gave us confidence and valued ......”

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Jan 02,2018
Minithumbup
By: 'Julia'
Jan 02,2018
0 people found
this helpful
The Team at Brookman's Park gave us confidence and valued our property well, i.e., fairly. Unfortunately for all of us the "Brexit" effect did hit us and our sale took a lot longer (we finalised our sale in November 2017). The Team stayed with it ...
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Comment on agent fees
The fees were fair
Was this helpful? Yes
By: Matthew Craker
Jan 02, 2018
View all comments (1)
Dear Julia, Thank you very much for your kind review. It was an exceptionally difficult sale on many counts but we're delighted we managed to sell the property, where other agents failed. All the best, Matthew ...

“Matthew was very helpful and informative about the property we ......”

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Oct 18,2017
Minithumbup
Matthew
By: 'Vanessa'
Oct 18,2017
0 people found
this helpful
Matthew was very helpful and informative about the property we were buying. Nothing was too much trouble to find out from the owner with the questions we asked and he'd get back to us promptly with any updates. We would highly recommend him to others....
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Comment on agent fees
N/A as we were buying the property.
Was this helpful? Yes
By: Matthew Craker
Oct 18, 2017
View all comments (1)
Dear Vanessa, Thank you for kind review. It was a pleasure helping you move into your lovely new home and I hope you enjoy living there for many years! Kind regards, Matthew ...

“Both Matthew and John are consummate professionals. Not only they ......”

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Aug 31,2017
Minithumbup
Matthew
John
By: 'Raj'
Aug 31,2017
0 people found
this helpful
Both Matthew and John are consummate professionals. Not only they know the local housing market, they also know the local population since both live in the area all there lives. Nothing is too bothersome. All matters were dealt with in a timely manner. Important messages ...
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Comment on agent fees
Industry Average but going forward I believe they will have to re-think the % charged as the online agents are aggressively on their heel.
Was this helpful? Yes
By: Matthew Craker
Sep 01, 2017
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Dear Raj, Thank you for taking the time to review your experience with Fine & Country Brookmans Park. It was a pleasure to help you move and an honour that you appreciated our efforts. All the best for the future! Matthew ...

“It has been an absolute pleasure dealing with Matthew and ......”

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Aug 01,2017
Minithumbup
Maria
John
By: 'Salli'
Aug 01,2017
0 people found
this helpful
It has been an absolute pleasure dealing with Matthew and John during the purchase of our property. They are both exceptional in their roles and go above and beyond their duties as estate agents. Nothing was too much trouble, every query was dealt with immediately, ...
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Comment on agent fees
N/a
Was this helpful? Yes
By: Matthew Craker
Aug 02, 2017
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Dear Salli, Thank you very much for review! It was a pleasure helping you move and a greater pleasure to hear you have settled in well and are loving your new home. Kind regards, Matthew ...

“best 2 guys in the estate agency business for dealing with, ......”

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Jul 29,2017
Minithumbup
John
Matthew
By: 'stephanie'
Jul 29,2017
0 people found
this helpful
best 2 guys in the estate agency business for dealing with, in a calm,friendly,relaxed informative way. You are kept fullu updated and you can trust them with the keys and to do a great selling job....
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Comment on agent fees
a little more than others ,but you get what you pay for
Was this helpful? Yes
By: Matthew Craker
Aug 02, 2017
View all comments (1)
Dear Stephanie, Thank you so much for your kind review. It's always an honour to have the opportunity to sell a beautiful home like yours! All the best in your new home! Matthew ...

“We enlisted our bespoke property with Matthew Craker from Fine & ......”

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Jul 13,2017
Minithumbup
Matthew
By: 'Heath'
Jul 13,2017
0 people found
this helpful
We enlisted our bespoke property with Matthew Craker from Fine & Country after many unsuccessful instructions with other agents. Matthew has an enthusiasm for his profession and this is demonstrated by his determination and success. We were able to find a lovely buyer and completed in ...
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Comment on agent fees
Acceptable for the effort engaged.
Was this helpful? Yes
By: Matthew Craker
Jul 13, 2017
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Thanks very much Heath Drive Potters Bar! Looking forward to helping you again in the very near future! ...

“I cannot thank Fine & Country enough for their professionalism, support ......”

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Apr 12,2017
Minithumbup
John
By: 'Nadia'
Apr 12,2017
0 people found
this helpful
I cannot thank Fine & Country enough for their professionalism, support and advice throughout the stressful process of purchasing our dream home and location. I particularly and personally would like to thank both John and Matthew for their continued support the whole way through the process, ...
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Comment on agent fees
N/A
Was this helpful? Yes

“We have found Matthew and John very professional and an ......”

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Jan 26,2017
Minithumbup
Matthew
John
By: 'HL'
Jan 26,2017
0 people found
this helpful
We have found Matthew and John very professional and an absolute pleasure to deal with throughout. Nothing has been too much trouble for them and Matthew has handled the sale with its ups and downs so very well from start to finish. We would have ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Matthew Craker
Jan 26, 2017
View all comments (1)
Dear HL, Thank you very much for reviewing Fine & Country. It was an absolute pleasure dealing with you and am delighted we got there! All the best, Matthew ...

“Matthew has been a pleasure to deal with as has ......”

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Dec 09,2016
Minithumbup
Matthew
By: 'Salvatore'
Dec 09,2016
0 people found
this helpful
Matthew has been a pleasure to deal with as has everybody in the office. I look forward to continually working with Matthew on future developments....
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By: Matthew Craker
Dec 09, 2016
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Thanks Salvatore! Looking forward to working with you again for many years to come! ...

“I would highly recommend Matt and F & C. Matt was ......”

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Dec 08,2016
Minithumbup
Matthew
By: 'HB'
Dec 08,2016
0 people found
this helpful
I would highly recommend Matt and F & C. Matt was cool, calm and effective and helped to ensure that we sold our property as quickly as possible to put us in a position to offer and purchase the one we wanted. F & C prepare a ...
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Comment on agent fees
Fees were reasonable and not extortionate - precisely as agreed.
Was this helpful? Yes
By: Matthew Craker
Dec 08, 2016
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Dear HB, Thank you so much for sharing your experience, it was a pleasure to help you move! We hope you will enjoy your new home. Kind regards, Matthew ...

“Matthew's level of professionalism and commitment is outstanding. He worked ......”

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Nov 13,2016
Minithumbup
Matthew
John
By: 'Martin'
Nov 13,2016
0 people found
this helpful
Matthew's level of professionalism and commitment is outstanding. He worked very hard not only to market and sell the property but to ensure the sale completed. His calm assurance, the fact that he kept us updated throughout and his accurate valuation single him out amongst ...
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Comment on agent fees
Fair fees given the exceptional level of service.
Was this helpful? Yes
By: Matthew Craker
Nov 14, 2016
View all comments (1)
Dear Martin & Cecily, Thank you very much for taking the time to review Fine & Country Brookmans Park. We always aim to please and go the extra mile! We hope you'll be very happy in your new home once you've moved in! Kind regards, Matthew ...
Staff picture Matthew
(42)
Staff picture John
(29)
Staff picture Maria
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk

Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 11:26 AM 05/02/2018 by Matthew Craker

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Branch - Brookmans Park, Hatfield, AL9