Fine & Country
Oxford, OX2
5/5, 3 reviews
100% recommended
100% sales valuation accuracy
100% sales fee satisfaction
Specialist in the sales of luxury properties in Oxfordshire. Our marketing network has local expertise, national presence and an international audience. show more Specialist in the sales of luxury properties in Oxfordshire. Our marketing network has local expertise, national presence and an international audience.

Opening Hours
Address

Fine & Country
267 Banbury Road
Summertown,Oxford
Oxfordshire
OX2 7HT
01865 953244

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £882,000 £882,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 1 0 2 0 0 0
Areas covered
  • OX1, OX2
  • OX14, OX18
  • OX33
  • OX3, OX4
  • OX44
  • OX20
  • OX5, OX9
  • OX28
  • OX10, OX11, OX12
  • OX29, OX39
  • OX13
  • OX49
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales
Latest Properties

No Properties

“Excellent service...”

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Jan 12,2021
Minithumbup
By: 'Caroline'
Jan 12,2021
0 people found
this helpful
We bought a house from Guy Simmons at Fine and Country at the end of 2020. He clearly knew his stuff about the process and the local area. He was extremely helpful and very efficient, always responding to emails promptly. He went above and beyond to ...
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By: Helen Ward
Jan 19, 2021
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Thank you very much for your lovely comments Caroline. We will pass your kind words on to Guy who will be thrilled. Thanks again. ...

“Nothing was too much trouble...”

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Dec 10,2018
Minithumbup
By: 'Cat'
Dec 10,2018
0 people found
this helpful
We appointed Fine & Country Oxford after a bad experience with another agent & I have to say that Tristan was like a breath of fresh air. We found our buyers on our open day & any problems that came along the way were dealt with calmly & quickly. ...
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Comment on agent fees
You get what you pay for....yes they’re a little more than most high street agents but it was so worth paying the extra.
Was this helpful? Yes
By: Tristan Batory
Jan 28, 2019
View all comments (1)
Thank you very much Lannon and Catherine, I wish you every success in fulfilling your hopes and aspirations in Devon. I am proud that I was part of it. Tristan ...

“We purchased our house through Fine & Country Oxford, Chris and ......”

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Jun 23,2017
Minithumbup
By: 'Paul'
Jun 23,2017
0 people found
this helpful
We purchased our house through Fine & Country Oxford, Chris and Kate acted in a very professional way throughout the process and were a pleasure to deal with in person....
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Comment on agent fees
n/a
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Fine & Country Oxford

In-House Complaints Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please follow the following procedure:

1. Please raise your complaint with the Agent that is handling your case.

2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Branch Manager.

3. We will acknowledge receipt of your complaint in writing within three working days of receiving it, enclosing a copy of this procedure. The Branch Manager will then investigate your complaint. They will review your file and speak to the member of staff who dealt with you.

4. In line with the Ombudsman guidelines a formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

5. If you are not satisfied with the full written outcome response from the Branch Manager you can write to the Managing Director who will arrange for a separate review to take place. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.

6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman and request an independent review. The Property Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.

7. When you have raised a complaint with The Property Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides.



The Property Ombudsman Ltd 01722 333 306 / www.tpos.co.uk Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
Last updated at 1:50 PM 21/01/2021 by Helen Ward

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