• Chris Sawyer
    Chris Sawyer
  • Adam Farrell
    Adam Farrell
  • Dominique Scott
    Dominique Scott
  • Mia McDowell
    Mia McDowell
  • Matthew Higgins
    Matthew Higgins
Fine & Country arrived in Brighton & Hove in 2013 when Fine and Country approached award winning associate company Sawyer and Co to offer them the Brighton and Hove territories due to the consistent high standards that the Sawyer and Co brand established. Directors Chris Sawyer and Adam Farrell understand that special properties require specialist marketing and strategy and didn’t hesitiate. It has been a logical next step in light of our awareness that for many years the amount of buyers mov Read full description...ing to our area from London has been rising. More recently we have also seen growing number of international buyers. We are based in the prestigious, newly refurbished landmark premises in central Hove, near the corner of Church Road & Grand Avenue. The team is led by company directors Chris Sawyer, Adam Farrell and Associate Director Dominique Scott. The experienced and well respected team are relishing the opportunity of offering Brighton and Hove the bespoke marketing of Fine and Country that cannot be rivalled by our competitors The branch covers an area that includes many specialist properties. Here, it can make a huge difference to the eventual sale if you use an agent who knows the area and can emphasise the importance of, for example schools and Brighton’s cultural offerings. This is crucial when selling to buyers from London or further afield. The area includes substantial number of period town residences, detached homes and seafront apartments for which local knowledge is key, when a few streets can make all the difference in terms of valuation. This team's secret is its total commitment to customer care and genuine enthusiasm for the local area.
Fine & Country

46 Church Road Hove
City of Brighton & Hove
BN3 2 FN

01273 739911

Dec 02,2016
Minithumbup
By:
Dec 02,2016
Featured Review
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Dominique has been excellent. Kept us in the loop throughout and did her utmost to resolve different ideas about timing within the chain. She is friendly and seemed very genuine-very different to our experience of some London based agents!...
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Comment on agent fees
We bought therefore n/a
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Nov 01,2016
Minithumbup
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Nov 01,2016
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The team at Fine and Country were excellent. They patiently and calming saw us through the sale of our property and the purchase of another. Nothing was too much trouble and at every step we were kept up to date and reassured when inevitable hiccups happened. I would recommend this agency to any prospective seller or buyer. Whilst the team we all very supportive special recognition goes to Dominique who was not only professional in every interaction but also kind and considerate of everyone invo...
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By: Dominique
Nov 01, 2016
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Thank you! It was a joy to assist - so happy to have helped you get to where you wanted to be! I know you will all be very happy in your new home and that your buyers will be very happy in theirs! All the best from all of us! Dom and the team.....
Oct 15,2016
Minithumbup
By:
Oct 15,2016
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Dominique Scott is a special kind of estate agent in a truly different league. She is professional, empathetic, patient and extremely thorough. We felt like she was on our side. She is the most knowledgable estate agent we've worked with. We were overwhelmed to have had several full asking price offers in few short weeks after trying to sell our house for over a year with other agents. She drove the sale from start to finish having dealt with viewers, solicitors and even providing us with a gre...
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Comment on agent fees
Highly competitive
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Oct 05,2016
Minithumbup
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Oct 05,2016
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Start with Dominique and you massively increase your chances of success. We had a typical pattern of wondering where to start getting close, losing choices and finally getting what we only knew we wanted in the end. And a huge part of our success was the unrelenting persistence and sheer professionalism of Dominique. She was instrumental in helping us decide our ideal brief and did so with good and bad examples and ruthless narrowing down. The one we missed was due to our duplicitous buyer pu...
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Comment on agent fees
They were reasonable
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By: Dom Scott
Oct 14, 2016
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Your kind words mean a lot - thank you so much! I hope you'll love loving in your new home and new city! So glad I could help. D....
Sep 12,2016
Minithumbup
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Sep 12,2016
Featured Review
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Dominique and the team at Fine and Country were really quite remarkable in guiding us through to the successful purchase of our new home. We had a complex, four-property, chain and faced multiple - human, legal and conveyancing - challenges. Dominique's professionalism, tenacity, and personal grace were invaluable to maintaining not only momentum, but the sale itself at points. She repeatedly went above and beyond to support both us and all members in the chain, including those who weren'...
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By: Dominique Scott
Sep 12, 2016
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Gosh how lovely! I'm very grateful to you for taking the time to leave a review and I hope you will all be very happy indeed in your new home!....
Aug 29,2016
Minithumbup
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Aug 29,2016
0 people found
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The attention to detail and following the sale through was professional and thorough. Both Adam and Matthew were always available through emails or telephone and respond swiftly to any concerns raised. Therefore the service offered was caring, reliable and conscientious...
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Comment on agent fees
The Agent's Fees were fair and reasonable
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By: Matthew Higgins
Aug 30, 2016
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Thank you so much Hilary. It was an absolute pleasure to work for you!....
Aug 15,2016
Minithumbup
By:
Aug 15,2016
0 people found
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Dom lead the process flawlessly. Her experience, confidence, and outstanding communication made the journey a lot less stressful. In a very stressful chain. I didnt worry as much as I should because I knew Dom and her team was one step ahead and managed the chain with charm & humour. I would HIGHLY recommend Fine and Country in Hove....
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Comment on agent fees
In line with other agents
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By: Dom Scott
Aug 30, 2016
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Thanks for your kind words - we needed a sense of humour from time to time didn't we?! Warmest wishes to you and your family - I hope you will all be very happy in your new home!....
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
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My experience with Fine and Country has been wholly positive. Dominique is extremely experienced in the local market and her valuation experience is invaluable. From obtaining a sale on my property to completion, Dominique and the rest of the office team were professional and I was kept up to date with regular progress reports. I would not hesitate to use them again....
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Comment on agent fees
Competitive
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By: Dominique
Jul 26, 2016
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Really appreciate your kind words Susie! I hope you'll be very happy in your new home .... I'll be here when you're ready to downsize again! Warmest wishes to you!....
Jul 26,2016
Minithumbup
By:
Jul 26,2016
0 people found
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Incredible service from Dominique, who worked tirelessly on behalf of us as the buyers, as well as the vendor. She was honest and fair throughout an incredibly difficult process and we thoroughly enjoyed dealing with her. Matthew was also very professional and courteous, and a pleasure to deal with....
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By: Dominique
Jul 26, 2016
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I hope you and the children will have many happy years there! Thank you for your kind endorsement!....
Jul 15,2016
Minithumbup
By:
Jul 15,2016
0 people found
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I selected Dominique from 3 different agents that visited my flat in Hove. She's a straight forward tell it like it is type of person with no sales banter. We got an offer on the flat pretty quickly and moved into the sale process. The sale on paper was easy as i was vacant and the buyer had cash but the usual back and forth with the solicitors ensued. Dominique helped me arrange things like gas safety certificates i needed for the sale while i was out the country which was going above and beyon...
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Comment on agent fees
Good
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By: Dominique Scott
Jul 16, 2016
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Thank you for your kind review, delighted that it's all gone through for you.....
Jul 13,2016
Minithumbup
By:
Jul 13,2016
0 people found
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Adam was extremely friendly, honest and professional throughout the whole process. He helped steer and incredibly complex sale by providing fair and impartial guidance to both the buyer and seller....
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By: Adam Farrell
Jul 13, 2016
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Thank you so much. Were were the perfect buyer. Congratulations on becoming a new Brightonian!....
Jun 03,2016
Minithumbup
By:
Jun 03,2016
0 people found
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Dominique and team have provided the most professional service I ever experienced when selling a house. In addition, their marketing material and ability to reach a much wider market of Buyers than many smaller estate agents are invaluable. Brilliant job!...
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Comment on agent fees
Very compettice
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By: Adam Farrell
Jun 03, 2016
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Thanks so much for the review Jo. Best wishes for the future and yur new home.....
Mar 09,2016
Minithumbup
By:
Mar 09,2016
0 people found
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Our dealings with Fine and Country have been wholly positive. Having had some extremely disagreeable experiences with several other estate, losing two properties as a direct result, it has been so refreshing to deal with open, efficient, helpful and thorough team at F&C. Our first contact was with Adam, who went to considerable lengths to secure two unscheduled weekend viewings at short notice - of the property we are now acquiring. Without his proactive approach, we would never even have se...
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Comment on agent fees
N/A
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By: Dominique
Mar 09, 2016
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Delighted to have played our part - thank you very much for taking the time to give us your kind review!....
Jan 27,2016
Minithumbup
By:
Jan 27,2016
0 people found
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During what proved to be a very difficult time through to exchange of contracts, Adam and Dominique handled the negotiations extremely well. I would not hesitate to recommend them to any prospective customers in future....
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Comment on agent fees
Don't know what they are yet, but I recall that in the initial meeting they seemed very reasonable!
Was this helpful? Yes
By: Dominique
Jan 27, 2016
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Very kind of you to take the time to leave this review - so glad that we got it 'over the line' for you in the end - Christmas never such a great time for tricky negotiations! Hope you'll be very happy in your new home!....
Dec 12,2015
Minithumbup
By:
Dec 12,2015
0 people found
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Dominique Scott, acting for the seller of a home we have bought, was excellent is assisting both them and us conclude the transaction. Her attention to detail throughout the process and her solicitous care for the interests and needs of all parties were exceptional....
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Dec 08,2015
Minithumbup
By:
Dec 08,2015
0 people found
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Very Professional and courteous always. They did an awful lot of work in the background to ensure the sale and purchase went through as smoothly as possible. I will definitely use Fine and Country next time I move....
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By: dom
Dec 08, 2015
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Aw Heather! Thank you! Thank you so much for your instructions in the first place! Warm wishes from the whole team.....
Nov 18,2015
Minithumbup
By:
Nov 18,2015
0 people found
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From introduction to completion it was an impeccable service and someone I am already highly recommending to friends and associates....
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By: dom
Nov 18, 2015
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It was a pleasure to sell your home without even marketing - you did the hard work by giving us such a high quality product to sell! Thank you for your kind review and recommendation.....
Nov 14,2015
Minithumbup
By:
Nov 14,2015
0 people found
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We knew Dominique and Fine & Country were the agents to sell our house from our very first meeting, when we shown around a house as prospective buyers ourselves. Dominique represented the aspirational representation that our house needed. From very impressive sale brochure to active and extensive marketing, the sale process was always extremely professional but also very personal. Indeed, it is the personal and individual approach that made the difference for us. We would strongly recommend ...
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Nov 13,2015
Minithumbup
By:
Nov 13,2015
0 people found
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Thank you so much Dominique!! You made the whole house buying experience so easy and managed to take the stress away from me. You went out of your way to keep me informed and updated at every stage. I wouldn't have been able to buy my dream home without your good advice and support. Adam thank you for cheering me up and making me smile whenever I called the office. You've both been brilliant! I wish I could afford to buy another house through you but sadly I can't!!!...
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By: dom
Nov 13, 2015
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Thanks so much for taking the time to leave this review - we wish you much happiness in your new home!....
Sep 16,2015
Minithumbup
By:
Sep 16,2015
0 people found
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The agents at Fine and Country in Hove helped to ease the stresses of the house buying process. They were always prompt and courteous answering the phone and returned calls when not available. The sales agent met with the vendor to work through any issues and to answer the questions raised from the property survey. They also helped smooth over communication problems with the vendor's solicitors. I was kept up to date by email on the progress to completion. Overall very satisfied with how things ...
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By: Dom
Sep 16, 2015
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Thank you for your kind words - it means a lot to us when people take the time to give us a review. We hope you will be very happy in your new home.....
Sep 10,2015
Minithumbup
By:
Sep 10,2015
0 people found
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We switched our house sale to Fine & Country after a very disappointing 6 weeks with another agent who had overvalued our property and then didn't seem to understand the 'lifestyle' the house afforded potential buyers. From Adam's first visit to meet me and value the house, the service we received was never anything other than exemplary, from the marketing, the feedback, the 'always available' ethos of Adam and Dominique, the emotional and practical support and advice they gave me when I was...
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By: Dom
Sep 10, 2015
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Thank you so much for your very kind words - it was a pleasure working for you and we are so delighted to see this conclude with a happy ending! Wishing you and your family much happiness in your new home and new life!....
Jul 13,2015
Minithumbup
By:
Jul 13,2015
0 people found
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When I first discussed my property with Dominique Scott I was impressed by her professional manner, sparking personality, and attention to detail. My home turned out to be difficult to sell but even when I felt discouraged, Dominique appeared never to flag in her enthusiasm. When a sale finally did proceed, Dominique needed to call upon all of her abundant skills as a negotiator to smooth the waters and I was kept fully informed at every stage, even being contacted at weekends and evenings wh...
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Jun 07,2015
Minithumbup
By:
Jun 07,2015
0 people found
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Dominique went above and beyond what any other agent would do to make sure that the transaction did not falter at any stage. Nothing was too much trouble and she was always attentive and contactable to reassure us. If only all estate agents were like this!...
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By: Dom
Jun 08, 2015
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Many thanks for your kind words! So glad that although there were a few complications to say the least that everything worked out!....
May 27,2015
Minithumbup
By:
May 27,2015
0 people found
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my only complaint was that the agents did not do due diligence on the word of the seller and it transpired I was in fact buying two flats - knocked together - tho the deeds and registrations with the freeholder had not been completed and this delayed the sale by approximately five months and forced me to go through a mortgage application twice which was frustration tho it worked out in the end...
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By: Dom
May 27, 2015
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Thank you for your comments Anne. We did accept the word of our seller that the paperwork on this unusual flat was in order - I think we all learned a great deal on this transaction! We will endeavour to continue our vital role of communicating with all parties to make sure everyone ends up with a successful move! Thanks also for instucting us in the subsequent letting of the property.....
Apr 16,2015
Minithumbup
By:
Apr 16,2015
0 people found
this helpful
I have been selling property in Brighton for many years ,where agents are concerned , I've had good , bad , and down right ugly ! But I've finally found excellent ! From stat to finish , I loved there enthusiasm , energy and professionalism , which all made selling my house that bit easier and a lot less Stressful ! Well done fine and country , at last an agent who has it all ! Thanks !...
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Comment on agent fees
Happy with fees
Was this helpful? Yes
By: Dom
Apr 16, 2015
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Thank you very much indeed - we are delighted you are happy with us! Hope your onward move brings you much happiness!....
Apr 02,2015
Minithumbup
By:
Apr 02,2015
0 people found
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Dominique was professional and proactive during the whole process. I told her from the beginning that I did not want to put my property on the market until I had found something I wanted to buy. She then took me to see a property which fulfilled most of the criteria I asked for - at which point I was willing to go ahead and put mine on the market. I might have lost the other property if another buyer did not have a property to sell, but Dominique set about marketing mine even before the broch...
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By: Dom
Apr 07, 2015
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My pleasure! Thank you for your kind words - I'm delighted it all went through for you so smoothly!....
Nov 25,2014
Minithumbup
By:
Nov 25,2014
0 people found
this helpful
Our experience with Fine and Country was that they gave us an honest appraisal of our our property's value and were proactive and efficient. The brochure really showed our property at its best and they were flexible in ensuring that we were totally happy with the finished product. Following a very successful open day we received offers for our property and were able to choose which buyers to go with. They stayed in touch in the process leading up to exchange and helped the process along. We woul...
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By: Dom
Apr 07, 2015
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Thank you so much Laura - I hope you and your family are loving your new home!....
Sep 06,2014
Minithumbup
By:
Sep 06,2014
0 people found
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Dominique has been exceptionally helpful and kept us informed throughout a very difficult purchase process. She has been a pleasure to do business with. I cannot recommend her highly enough....
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By: Dom
Apr 07, 2015
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That's really kind of you to say so Jeremy, it was a pleasure to sell for you and help you acquire your new home. I wish you all much happiness!....
Areas covered
  • BN1
  • BN2
  • BN3
  • BN5
  • BN45
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£425,000
  • Max: Β£1,450,000

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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 16 0 12 0 0 0
Chris Sawyer Chris Sawyer
Director
1 reviews

About Chris Born in Brighton, Chris began his career in 1988 for a small local independent agent. Following on from that he worked for a large chain of estate agents where he progressed to a senior management lev View full profile
Adam Farrell Adam Farrell
Director
0 reviews

About Adam Adam grew up in Hove and has enjoyed a career in property sales and lettings since the late 1990's. He has well rounded experience in both independent and corporate estate agency, working his way up f View full profile
Dominique Scott Dominique Scott
Associate Director
25 reviews

About Dominique After a successful career in the music industry, Dominique moved to live in Hove from London in 2005 with her husband and 2 children. She joined the company that same year and has been an integral par View full profile
Mia McDowell Mia McDowell
Administration and Marketing
0 reviews

About Mia Mia joined Fine and Country in 2014 after the transformative experience of travelling around Asia. She studied Interior Design at college, and enjoyed a career in retail before setting off on her trav View full profile
Matthew Higgins Matthew Higgins
Negotiator
2 reviews

About Matthew After studying Sociology at Bath University, where he also ran a successful club promotions company, Matt returned to his hometown of Brighton. Having been introduced to the world of property at an ea View full profile

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Last updated at 2:47 PM 18/03/2015 by allAgents

Complaints Procedure

Fine & Country - Formal Complaints Procedure

As a Fine and Country customer you expect a first class service from us and we aim to provide it. We have high standards, but if you believe we have made a mistake, please get in touch with us as soon as possible and we will do everything we can to put it right.

We are also subject to the rules of The Property Ombudsman. In general terms this gives Clients who are unable to resolve a complaint against us the right to have this reviewed by an independent body Ҁ“ the Ombudsman.

We hope that our complaints procedure will resolve any complaint without the need for you to contact The Property Ombudsman. Please note that the Ombudsman will not investigate your complaint before you have completed our complaints procedure and received a letter or email from us giving our final response.

This document shows the steps in our complaints procedure. At every stage we promise to listen, to do everything we can to resolve your problem and to make sure you're happy with the way we do it.

Our Complaints Procedure

If you have a problem relating to the service you have received, please discuss this at the earliest opportunity with one of our members of staff. Our aim is to deal with your problem sympathetically, fairly and quickly.

If you feel that the matter is not being resolved to your satisfaction, please ask to speak to the Manager of the department dealing with your enquiry. The Manager will try to resolve the matter on the day you raise your complaint, although whether this is possible will depend on the complexity of the complaint.

If the response by one of our Managers does not resolve the matter to your satisfaction, you can ask the Manager to refer the complaint to one of the Directors. It is better if you can do this in writing to:

Mr Adam Farrell
Fine & Country
46 Church Road
Hove
BN3 2FN

A letter of acknowledgement will be sent to you within 3 working days. It will also:

Set out our understanding of your complaint and state when we will be able to reply in greater detail.

You may also be asked for additional information if this is required to assist resolving the matter.

Your letter should state why you are still dissatisfied and what further action you wish Fine & Country to take to fully resolve your complaint. The Director will fully investigate your complaint as quickly as possible.

In all but exceptional cases, by the end of eight weeks following receipt of your complaint, Fine & Country will have given you its final response in writing.

If you are still not satisfied with the steps taken by Fine & Country, you can write to:

The Property Ombudsman Ltd, Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP (Telephone: (01722) 333306 or e-mail: admin@tpos.co.uk).

The Property Ombudsman will consider your complaint, taking into account any points made by you and Sawyer & Co. The Ombudsman may, however, refuse to investigate a complaint when your issue refers to something that happened more than 12 months before you complained in writing to the Member Agency, or you referred your complaint to the Ombudsman more than six months after you received the Member Agency's final offer of settlement or answer.

The Ombudsman's Office may try to settle the dispute by agreement between you and Fine & Country. If this is unsuccessful, the Ombudsman will consider all the relevant factors and make a decision according to what he believes to be fair in all the circumstances.

The Ombudsman will send his decision to you and Fine & Country. You can accept or reject his decision. If you reject the Ombudsman's decision, it will lapse and you are free to do as you wish.
Last updated at 2:47 PM 18/03/2015 by allAgents

Awards won by Fine & Country, Hove BN3 2 FN

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