“A dismissive woman on the phone. Didn't seem ......”
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1 Star Review
Jan 07,2021
By:
'eve'
Jan 07,2021
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX1
Lettings (as a Tenant)
Postcode: OX1
0people found this helpful
A dismissive woman on the phone. Didn't seem to want to take my enquiries any further and refused us a viewing based off of my partner's income, despite us having enough savings to pay rent for a year untill I can return to after having ... read full review
Horrifically rude staff. I really don't understand why the lady doing call backs has a bee in her bonnet and was extremely rude. I have worked in customer service for years and always do my best to be nice to staff as a result and ... read full review
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OX3
Lettings (as a Landlord)
Postcode: OX3
0people found this helpful
FK arranged a gas safety certificate on a property in Oxford through their subsidiary Bricks and Mortar last year and charged £154.00 inclusive of VAT. I chose to bypass the agents this year and arranged the safety check myself on the same property which cost £96.00 inclusive ... read full review
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: OX
Lettings (as a Tenant)
Postcode: OX
2people found this helpful
Reasonably attentive during the tenancy â although they always chose the cheapest solution to any problem, resulting in repeated call outs for things that could have been solved first time if done properly. But wait until you check out. They WILL make up some utter bulls&*... read full review
“As someone new to being a landlord I decide to ......”
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1 Star Review
Jul 08,2016
By:
'A'
Jul 08,2016
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: OX3
Lettings (as a Landlord)
Postcode: OX3
1people found this helpful
As someone new to being a landlord I decide to employ a professional agency to let may own house. It is not altogether clear from the initial elegant presentation but the fees of this agency turn out to be exorbitant. They charge a set up ... read full review
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(1)
Hi there,
I'm sorry to hear that you feel your first experience of being a landlord was not good. Just to clarify, the set up fee is only charged at the beginning of a new tenancy for the work involved in setting up that tenancy - it is not charged every month. I worry there was a miscommunication on our part, as we never insist on clients using our contractors; we recommend people that we work with a lot because we are happy with the quality of their work, but if a client wants to use their ow ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.