• claim your profile
    Chris Ferguson
No description available.
Field & Sons

54 Borough High Street Borough, London
Greater London
SE1 1XL

020 7407 1375

Sep 24,2015
Minithumbdown
By:
Sep 24,2015
0 people found
this helpful
I used Field and Sons to purchase two properties in the SE1 area about 10 years ago. I have since used the management service to let the properties. Initially the company was reliable, efficent run by a small team of people. However over the last 6 months there has been a stepwise decline. There has been a high turnover staff who unfortunately do not know their caseloads. The customer service is appalling, when you call or email, messages are not relied. Often you need to contact the team on mul...
read full review
Was this helpful? Yes
By: Marilyn
Oct 29, 2015
View all comments (2)
Hello, I am really sorry to hear that you have been unhappy with the service provided by our Field & Sons Borough branch, which is part of the Thamesview group. I am head of Customer Services and I wondered if I could be of any further assistance. If you could e-mail further details to me at customerservices@thamesview.co.uk, I can investigate the situation and try and resolve any outstanding issues for you. I look forward to hearing from you. Marilyn....
May 20,2015
Minithumbdown
By:
May 20,2015
0 people found
this helpful
I used Field and Sons to manage a tenancy for me, they were consistently bad - from failing to collect to rents from tenants to not knowing the terms and conditions the tenants had signed up to. The worst part was their attitude towards maintenance costs - they consistently used contractors that provided inflated quotes e.g. ‚£500 for two hours works. This wouldn't be so bad but the quality of their work was terrible and I was left with a large repair bill at the end of the tenancy be...
read full review
Was this helpful? Yes
Sep 20,2012
Minithumbup
By:
Sep 20,2012
1 people found
this helpful
I didn\'t particularly choose any agents to help me with the property search, I looked at properties online and then contacted the agent who had advertised them. So, I think I was lucky that the property I looked at and decided to go for is managed by Field and Sons. Field and Sons have been very professional and helpful throughout the process. They didn\'t pressurise me into making an instantaneous decision, clearly conveyed what I had requested as part of the offer to the landlord and were und...
read full review
Was this helpful? Yes
Sep 04,2012
Minithumbup
By:
Sep 04,2012
3 people found
this helpful
We found this estate agent locally through personal recommendation. Right from the start Fields were efficient, reliable and communicated well. They valued the property promptly and correctly. They were very flexible and helpful with the management of appointments and viewings. We could not recommend them more highly....
read full review
Was this helpful? Yes
Apr 16,2012
Minithumbdown
By:
Apr 16,2012
10 people found
this helpful
The agent refused to explain why my offer had been refused, even though it was higher than the other offer on the table. Then he tried to get me to pay a £5,000 'finders fee' in order for my offer to be put through to the client. When I refused, they told me I could not have a chance of purchasing the property in question. Asking a buyer for a finders fee when an agent is already getting a fee from the vendor is not only unethical, but illegal (as they are defrauding the vendor). Wh...
read full review
What agent could do to change your mind?
Acted ethically and passed my offer on to their client, without asking for a 'kick back'.
Was this helpful? Yes
Areas covered
  • E1, E2, E3, E14, E15, E16, EC1, EC2, EC3, EC4, SE1, SE5, SE11, SE14, SE15, SE16, SE17, SW1, SW2, SW3
  • Borough, Kennington, City & East London, Shad Thames, Waterloo, Elephant & Castle, Camberwell, New Cross, Peckham, Rotherhithe, Walworth, Aldgate, Bethnal Green, Bow, Poplar, Stratford, Victoria Docks, Clerkenwell, Bishopsgate, Fenchurch Street, Fleet Street, Hoxton, Brixton, Chelsea, Clapham, Earls Court, South Kensington, , Stockwell, West Brompton, Strand, South Bank, Bermondsey, Angel, Surrey Quays, Limehouse, Shadwell, Hackney, Southwark, Islington, Battersea, Pimlico, Victoria, Belgravia, Westminster, Borough Market, Tower Bridge, Bankside, Whitechapel, Stepney, Bethnal Green, Canary Wharf, Westferry, London Bridge Pimlico, Covent Garden
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0

NAEA TPOS


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 2 1 0 0 0 0 0 1 1
Chris Ferguson - upload your photo Chris Ferguson
1 reviews

About Chris No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

The following procedure should be adhered to in cases where members of the public have a grievance against Field & Sons or any of its employees:-




  1. 1. Any questions or complaints should be directed as soon as possible to Sharon Newman (Director) at 54 Borough High Street, London SE1 1XL, tel: 020 407 1375.


  2. 2. If you have initially made your complaint verbally -- whether face-to-face or on the phone - please also make it in writing addressed to Sharon Newman.


  3. 3. Once your written complaint has been received Sharon Newman will contact you in writing within fourteen working days. At this stage we will give you our understanding of your case. We will also invite you to make any further comments that you may relating to your complaint.


  4. 4. Within twenty-one working days of receipt of your written summary, Sharon Newman will write to you, to inform you of the outcome of her investigation into your complaint and to let you know what actions have been or will be taken.


  5. 5. If you are dissatisfied with any aspect of our handling of your complaint or the outcome of our internal investigation, please contact Mr R Howett (Managing Director, Field & Sons) who will personally conduct a separate review of your complaint and contact you within twenty-one working days to inform you of the conclusion of this review.


  6. 6. Field & Sons are members of The Property Ombudsman. If we are unable to satisfactorily resolve your dispute with our Company you are welcome to contact the Ombudsman to obtain an independent investigation into your complaint.

Last updated at 6:00 AM 05/10/2012 by allAgents

Awards won by Field & Sons, London SE1 1XL

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.