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Fenn Wright

20 Duke Street Chelmsford
Essex
CM1 1HL

01245 292 100

Sep 22,2016
Minithumbdown
By:
Sep 22,2016
1 people found
this helpful
Extortionate fees and ridiculous expectations from this company. Saw a property to rent on this site, viewed the property and agreed to meet with the landord, David, who actually works in sales at the firm. Met David, which i'm not sure is the done thing when renting through an agency and everything was agreed. I paid the extortionate agency fees of £360 and was then told that i had to provide 6 months bank statements. I was not aware of this at the start and had i been aware, i would not ...
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Comment on agent fees
£360 for a few references and a credit check. Another £90 for the Inventory check.... i earn that kind of money working 8 hour shifts for 2 weeks... joke!
Was this helpful? Yes
By: Jonathan Barker
Sep 23, 2016
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Dear Emily, Please be advised I have emailed you under separate cover in response to your concerns. You will have received a full refund of your application and referencing fees by close of business yesterday. Kind regards Jon....
Mar 20,2015
Minithumbdown
By:
Mar 20,2015
0 people found
this helpful
We bought a property through FennWright. We first viewed the property in March 2014 and we completed in February 2015. It was a horrible experience of constant lies about when the property would complete, which would have been stressful enough if my partner wasn't pregnant but the fact that she was and we had to move into rented accommodation for 5 months while we were waiting to complete, it was ridiculous. They told us we were due to complete in September 2014 and then we got threats from the ...
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Oct 31,2013
Minithumbup
By:
Oct 31,2013
2 people found
this helpful
I bought and sold through Fenn Wright and found the customer service to be exemplary. All the staff in the Chelmsford office were friendly and professional, and kept me informed throughout all stages, and I would heartily recommend them....
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Sep 30,2013
Minithumbup
By:
Sep 30,2013
1 people found
this helpful
Fenn wright were most helpful when assisting us with both the sale and purchase of our properties. They were extremely helpful when dealing with an incompetent solicitor and a demanding client. Would highly recommend them....
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Jun 06,2013
Minithumbdown
By:
Jun 06,2013
1 people found
this helpful
Me and my brother were looking for a place to rent in the local area of Chelmsford, we found Fenn Wright on rightmove we contacted them to arrange a viewing of a property that we liked, we met the representative at the address, when we entered the address the Carolyn the rep showed us around answered a few questions and then went on to say that they would make sure the kitchen was cleaned before we moved in as it was not in the best condition, the same with the bathroom, there was a bit of mould...
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What agent could do to change your mind?
Customer service, loyalty, stop lying, communicate
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By: RyanDuddell11
Jul 29, 2013
View all comments (1)
I would just like to add, since posting this review, the mentioned problems have been resolved and i am happy with the follow up.....
Mar 25,2013
Minithumbdown
By:
Mar 25,2013
2 people found
this helpful
Awful awful service. The worst imaginable. The flat was already damp when I moved in. There was a mould problem. The heating didn\'t work. I had to install a whole new radiator which took two months. When I was locked out, nobody had a spare key so I had to spend 24 hours outside of the property, and then on a quarterly inspection I was given an eviction notice with no explanation as to why?!? Furthermore I was charged a 145 pound checking-out fee which was unbelievably extortionate. Ther...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £387,000
  • Max: £387,000

Letting No data



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Michelle Reedie - upload your photo Michelle Reedie
3 reviews

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Carolyn Pink - upload your photo Carolyn Pink
1 reviews

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Tony Cathro - upload your photo Tony Cathro
1 reviews

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