No description available.
Fenix Property

Suite 4, Vermont House, Concord, Washington
Tyne & Wear
NE37 2SQ.

0191 381 0112
Website not available

Properties for Sale
Properties to Rent

“Don't rent from this agency, seriously!!!!...”

May 09,2018
Minithumbdown
By: 'Disappointed customer'
May 09,2018
2 people found
this helpful
One star feels too generous! Me and my girlfriend who is pregnant, has a young son and lives in hartlepool viewed a property advertised by fenix property as she wanted to relocate so we could be together as a family. As we liked the house ...
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Comment on agent fees
Disgusting for the lack of work done!
Was this helpful? Yes
By: Louise
May 10, 2018
View all comments (1)
Hi Disapointed customer, As we welcome all reviews, it is highly important to us that all facts are stated. When you reserved the property and paid your holding fee, a receipt was issued for the money you paid there and then, a receipt that you both signed, therefore meaning no further communication is needed to clarify the payment you made. The communication you were told to expect the following day was that of the application forms via email which did happen. At this stage the property w ...
Jan 18,2018
Minithumbdown
By: 'M3rcfall'
Jan 18,2018
0 people found
this helpful
This company got my letting ad from gumtree saying they had someone who was wanting to be in that area and the house suited there needs exactly. They wanted to be moved in by 2nd Jan which was a bit tight as I was away ...
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Comment on agent fees
No comment
Was this helpful? Yes
Mar 08,2017
Minithumbup
By: 'Kim'
Mar 08,2017
0 people found
this helpful
I Would highly recommend, this was my first time renting and Fenix were a great help throughout the whole process, Megan helped me find a property and Ian helped me through the referencing process....
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Comment on agent fees
normal
Was this helpful? Yes
Aug 16,2016
Minithumbdown
By: 'jeff'
Aug 16,2016
2 people found
this helpful
Horrific customer service, outrages charges for literally doing nothing. No certainty you will get what you were promised - absolutely scandalous practices. I will never use again cause I apprecaite good night sleep not worrying about when and for how much Fenix Prperty will screw ...
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What agent could do to change your mind?
highest in the area
Attached Files
Comment on agent fees
highest in the area
Was this helpful? Yes
By: Louise
Aug 16, 2016
View all comments (1)
Hi 'Jeff', In response to your review, I would like to take the opportunity to invite you to write a formal complaint to us at our address below, as we have not heard from you previously. We are happy to discuss any grievance you may have in the hope to rectify it immediately, however until we know who you actually are this is an impossible task at present. We regularly check the local market with regards to any agency fees we charge here at Fenix, and are happy in the knowledge that ...
Feb 08,2016
Minithumbup
By: 'Sam'
Feb 08,2016
0 people found
this helpful
Great service from start to finish. Efficient and reliable service. Found us a fantastic tenant in quick timescales. Would definitely use again and personally recommend....
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Comment on agent fees
Very reasonable
Was this helpful? Yes
Jan 07,2016
Minithumbup
By: 'FP'
Jan 07,2016
0 people found
this helpful
I am a Landlord and have property to rent in the Sunderland and Stockton area and I have been dealing with both Steve and Allison and they are very professional in their attitude, honest and reliable and have always rented out my property to very ...
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Was this helpful? Yes
Dec 21,2015
Minithumbup
By: 'Gary Foggin'
Dec 21,2015
0 people found
this helpful
Very professional, always polite and obliging. Would strongly recommend on service and price. Found me a tenant in a very short time....
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Was this helpful? Yes
Dec 17,2015
Minithumbup
By: 'Trev k'
Dec 17,2015
0 people found
this helpful
I have used Fenix property for numerous years since they first started at the base in Sunderland. Steve does the viewings and is very good with prospective tenants and is able to communicate on any level finding out exactly what they want. Alison is the ...
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Comment on agent fees
Fees are industry standard
Was this helpful? Yes
Dec 17,2015
Minithumbup
By: 'IMDJ Property Management'
Dec 17,2015
0 people found
this helpful
I have my own property business (IMDJ Property Management) and manage a number of my own properties in the Sunderland South area and have done for over 10 years. I used to advertise through the local press looking for potential tenants. It was hard work and ...
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Comment on agent fees
Values for money, time is money and Fenix is worth every penny.
Was this helpful? Yes
Dec 16,2015
Minithumbup
By: 'Emma Fitzpatrick'
Dec 16,2015
0 people found
this helpful
From start to finish my experience with Fenix property was excellent they had to rush everything for me and they did so. They were professional and efficient whilst also being extremely friendly and helpful. There whole process was very easy to follow and they are ...
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Was this helpful? Yes
Dec 09,2015
Minithumbup
By: 'david alderson'
Dec 09,2015
1 people found
this helpful
both Steve and Allison were very professional , at the same time treated me in good friendly manner, they found me a great tenant in no time at all and delt with all my queries , I would highly recommend there services...
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Comment on agent fees
very fair
Was this helpful? Yes
Nov 17,2015
Minithumbup
By: 'James'
Nov 17,2015
0 people found
this helpful
I have used Fenix Property for a lot of years now and always found them to be reliable and trustworthy. They have always found me tenants for my property's. Because im the landlord i have the final say who goes into my property if they ...
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Was this helpful? Yes
By: Sarah
Nov 17, 2015
View all comments (1)
Dear James, Thank you very much for your kind words. We are always happy to help. Kind Regards Fenix Property ...
Nov 14,2015
Minithumbdown
By: 'AVOID'
Nov 14,2015
2 people found
this helpful
Disappointed customer who ended up losing out on a property because of Fenix property. Luckily researched the company before committing and found that the couple who own it*. You will find this company has previously liquidated four other companies of the same name and started ...
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Was this helpful? Yes
By: matt
Dec 03, 2015
View all comments (3)
The landlord was more than happy to meet up with us again thank you when we got his contact details. Also Peter Ross who we have now gone through sat with us and went through everything from credit checks, references, documentation checks and the whole process was done and dusted in 40 minutes. And please don't threaten me as we found out info about yourselves that made us uncomfortable with your business. Also it is strange our landlord came to find your office and it was nicely hidden away. ...
Nov 10,2015
Minithumbdown
By: 'Angry'
Nov 10,2015
1 people found
this helpful
I was in the process of trying to secure a property. My partner and I had given Fenix the holding fee of £240. We then decided to investigate further after looking at reviews that in all honesty just seemed poor and after some digging we ...
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What agent could do to change your mind?
Nothing. They are not a secure company to work with and should not be in operation as they have been overdue on their accounts several times and have dissolved and liquidated their business.
Attached Files
Comment on agent fees
Fees seemed ok until they started telling us we had to pay the full years rent on a certain date when we offered to do so even though it was an offer on our part to speed up the process.
Was this helpful? Yes
By: misleading
Nov 13, 2015
View all comments (2)
The initial £1110 should go to Fenix then the landlords cut should reach them. The other £4500 for rent should have gone to the landlord not through Fenix which is what was going to happen. ...
Nov 06,2015
Minithumbdown
By: 'Ripped off'
Nov 06,2015
1 people found
this helpful
I have never left reviews and im not likely to in the future, however on this occasion I feel this is a must to ensure no other innocent person has to go through what we, and I can only assume, other people have been through. ...
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What agent could do to change your mind?
nothing at all
Attached Files
Was this helpful? Yes
By: keri
Nov 06, 2015
View all comments (1)
Dear Sir/Madam, In response to your review above, may we once again advise you that once all referencing had been completed and collated the decision was took that referencing had failed, the reasons why this had happened have been explained in full directly to you. If you wish to take this further may I suggest you contact: The Property Ombudsman Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP Kind Regards Fenix Property ...
Sep 28,2015
Minithumbdown
By: 'Chris'
Sep 28,2015
2 people found
this helpful
When my tenant left the property on 1 June, she told Fenix Property that she had said that myself, (the landlord) could keep the bond as the house was in a state. For almost 4 months now, Amanda has continually told me that she is unable to ...
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What agent could do to change your mind?
Never paid anything back
Attached Files
Comment on agent fees
Never paid anything back
Was this helpful? Yes
By: Chris
Oct 05, 2015
View all comments (2)
Dear Amanda, Please don't try and make your shambles" of an organisation out to be whiter than white. I have a recorded voicemail by Keri McFudden, the owner of your company" threatening me, that if I take things any further she will report me to the environmental health over the state of the property that I was renting through you and not to mess with her or Steve ! A nice organisation to do business with! For your information I am an accredited landlord through that local cou ...
May 27,2015
Minithumbdown
By: 'Jon'
May 27,2015
2 people found
this helpful
We set up a viewing of a property with Fenix. The day of our viewing, another estate agent informed us that the flat they were going to show us had already been recently let, and that Fenix were planning to show us another flat instead (...
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Was this helpful? Yes
By: Gillian
May 27, 2015
View all comments (1)
Dear Jon, When a Landlord puts a property on the market they give us an address, and this is what we advise our customers for their viewing, until we hear from the Landlord that the property is no longer available we will keep marketing it and arranging the viewings. Occasionally a Landlord owns numerous properties in the same building, and calls us regularly to advise us of an update as to what is available and also what has now been let. This can change so quickly upto the time we are sta ...
Apr 30,2015
Minithumbdown
By: 'sarah'
Apr 30,2015
1 people found
this helpful
We placed a holding fee on a property that was offered by fenix, they seemed very eager to get this from us constantly ringing whilst we were at work stating ' you will loose the property if you do not pay today' which we did. ...
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Was this helpful? Yes
By: sarah
May 01, 2015
View all comments (2)
6 months rent was offered! Why don't you check your recorded calls? And why did your agent repeatedly mention myself being pregnant? And no thankyou I do not wish to be scammed again we shall deal with a reliable company next time. I hope people see these reviews before dealing with your 'company' ...
Jan 09,2015
Minithumbup
By: 'VERY happy customer!'
Jan 09,2015
0 people found
this helpful
I recently let my property in Washington with Fenix Property and I was very pleased with the service I received! The staff were polite, professional and helped every way they could! They helped me with every step of the process from putting my property live ...
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Was this helpful? Yes
Aug 28,2014
Minithumbdown
By: 'Tracey Hopper'
Aug 28,2014
3 people found
this helpful
very unprofessional, asks for informating in drips and draps, land lord has pulled out and now refusing to refund holidung fee...
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What agent could do to change your mind?
absoluty nothing
Attached Files
Was this helpful? Yes
Jan 29,2014
Minithumbdown
By: 'Frustrated Tenant.'
Jan 29,2014
4 people found
this helpful
The worst letting experience I have ever had from a letting agency. Both unprofessional and disorganised. Firstly they refused to give us a second viewing for a property we were interested in, even though our initial viewing had occured in the dark due to the ...
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Was this helpful? Yes
By: becca
Feb 09, 2014
View all comments (1)
Hi can i ask how much your agent fee was please i am going to view a house with them tomorrow but was very suprised and put off by the price of the agent fee. ...
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
53% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
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Letting
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
8 2 2 4 0 0 0 0 0 5

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