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Fenix Property

15 Pickersgill Court Quaywest Business Village Sunderland
Tyne and Wear
SR5 2AQ

0191 385 6596

Dec 30,2015
Minithumbup
By:
Dec 30,2015
0 people found
this helpful
fenix estate agents found a tenent for me in 2009,did all the necassary checks and the tenent were exellent in all aspects.then in 2015 i had some problems and needed vital information and documents which i could not find from 2009.i phoned fenix to see if they possibly had the relevent documents.i did not expect them to help as it was not of any benefit to them financially.but, joe, steve and all the staff i would say went to a lot of trouble to find,then email the docs to me.this to me shows...
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Comment on agent fees
fees were fine, standard.
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May 15,2015
Minithumbdown
By:
May 15,2015
1 people found
this helpful
Looked on Google regarding my home and noticed Fenix Property has our home we have owned for 14 years listed to rent. In absolute shock, apparently its a 1 bed (its actually more) they describe it as newly furnished and go on to describe it further even though no one from fenix property has ever managed or been in the property. Be very wary of these Cowboys......
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By: llll
May 15, 2015
View all comments (1)
Dear Sir/Madam, I would be most grateful if you could call our office to discuss which property you are referring to, we have signed contracts and emails from all our Landlords authorising the marketing of their properties, therefore I am assuming you are mistaking the property for a different one especially as we are advertising it as a property of different size. May I ask why you have not contacted us at all about this? Kind Regards Fenix Property....
Jun 06,2014
Minithumbup
By:
Jun 06,2014
1 people found
this helpful
simple process, friendly staff who went out of their way to help me rent a property. would recommend!!...
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May 30,2014
Minithumbdown
By:
May 30,2014
4 people found
this helpful
Needed to move into a new adress ASAP, went to view a house accepted it and payed the deposit and admin fees, then found out that someone had already did this before us and there was a similar property that we could take. We took the similar property as we were desperate and agreed that we would move into the adress on the 8th of the month, it is now 4 weeks later my furniture is still in storage that I'm paying for and I still have not got the keya to the new adress. They have given me 3 moving...
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What agent could do to change your mind?
Let me move in on the agreed date, maybe give some compensation as I\'m still paying storage fees 4 weeks later. Dealt with the situation professionally.
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Aug 15,2013
Minithumbdown
By:
Aug 15,2013
4 people found
this helpful
DISGUSTING!!! My daughter was forced to pay a \'holding fee\' for a property of £240 which she borrowed off her grandfather. She was told she had to pay this to take the property off the market, the day after we found out someone had already moved into the property. we called the following day asking for her money back and we were told she cant have it as she has failed referencing!!!! She didn\'t get her application forms in on time!! WTF!! ONE DAY!! this is now in the hands of our sol...
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What agent could do to change your mind?
Gave my daughter her money back, this has been stolen
Was this helpful? Yes
Dec 17,2012
Minithumbup
By:
Dec 17,2012
2 people found
this helpful
Fantastic service from start to finish! lauren in particular was a great help, office was very friendly and welcoming, would use this agent again...
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Dec 11,2012
Minithumbup
By:
Dec 11,2012
1 people found
this helpful
I have recently rented a house through fenix property, the staff were very helpful and friendly. i was more than happy with the service they gave i had a great experience renting for my first time...
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Oct 15,2012
Minithumbdown
By:
Oct 15,2012
10 people found
this helpful
Cowboy style approach to letting. Viewed a property in the North East through Fenix Property. Agent showed us the property that was in need of a refurbishment and clean. Agent bargained a monthly rent sum with us and the landlord whilst having the landlord on the mobile at the same time as talking to us. Agreed a monthly rental sum. Agent asked me to forward money into their account to hold the property, and stated repeatedly that this would form the deposit for the flat, which would be...
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What agent could do to change your mind?
Fenix property did not respond to most of our emails asking for our money back. Correspondence was slow, and bizarly letters were signed \"Your\'s sincerely Fenix Property\". This suggested a very unprofessional approach. I have used several Newcastle and Teesside based estate agents and they have always been professional in dealing with any concerns. However, this company is NOT professional in their dealings and did not apologise or acknowledge the trouble they had caused.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Keri McMullen - upload your photo Keri McMullen
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Lauren Dobinson - upload your photo Lauren Dobinson
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Awards won by Fenix Property, Sunderland SR5 2AQ

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