• upload your photo
    Anett Nemes
  • claim your profile
    Romualdas Stanulis
  • claim your profile
    George Laguillo
  • claim your profile
    Tomas Cvrcek
No description available.
Felicity J Lord

Wapping Unit 10, New Crane Wharf, New Crane Place Wapping, London
Greater London
E1W 3TU

020 7481 8811

Aug 18,2016
Minithumbdown
By:
Aug 18,2016
0 people found
this helpful
Felicity Lord are cowboys. Their plumber forced me to buy a new boiler costing £3000 unnecessarily. My old boiler passed it's Gas Safety test, but a week later, once my tenant was in, FJL sent in their plumber to fix a minor problem with the toilet and he announced the old boiler was broken and he disconnected it. He insisted that I buy a new boiler at a cost of £3000. The plumber then put the in pipe on the out pipe and vice versa. So, the brand new Vailant boiler that I was forced ...
read full review
What agent could do to change your mind?
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Comment on agent fees
COMPLETELY UNREASONABLE AND HUGE... especially considering they did such an amazingly bad job.
Was this helpful? Yes
By: Jo Print
Aug 22, 2016
View all comments (2)
Hi Ross, I highly doubt that your review (if you DO have one) would change a thing. I spent 18 months trying to get someone to work with me on these issues and everyone sounded wonderfully sympathetic and helpful. The reality was though, that your company policy of shifting clients from one person to another as soon as an issue occurred is the biggest frustration of all. For Andrew Kettle to now say that he and his team were completely innocent when I was forced to pay thousands and thousands of....
Feb 27,2016
Minithumbup
By:
Feb 27,2016
0 people found
this helpful
I have used the services of FJ Lord for many years to rent my flat in Tamarind Yard. The service I received this time was exceptional. Tomas not only organised my new tenancy with great efficiency but also organised the refurbishment of my flat (redecoration, new flooring and general maintenance) to be completed in 3 days between the tenancies. He couldn't have been more helpful or delightful to deal with. I would highly recommend him - he has done an amazing job!...
read full review
Comment on agent fees
In line with what I would expect
Was this helpful? Yes
By: Ross
Mar 01, 2016
View all comments (1)
Hi Shona, Thanks for your review. We're very pleased to hear about your positive experience with Tom & our Wapping branch. We will pass this feedback on. Regards, Ross....
Feb 17,2016
Minithumbup
By:
Feb 17,2016
0 people found
this helpful
We used Felicity J Lord to find tenants to rent our riverside property in Wapping. We found their service to be excellent. Tomas handled most of the negotiations working alongside Serge and both were extremely efficient and professional in their approach....
read full review
Comment on agent fees
Their fees were competitive - in line with other neighbourhood agents.
Was this helpful? Yes
By: Ross
Feb 24, 2016
View all comments (1)
Hi Philip, Thank you for your review. We're very happy to hear about the service you received from our team in Wapping. I will pass this feedback on. Regards, Ross....
Aug 06,2015
Minithumbup
By:
Aug 06,2015
0 people found
this helpful
Tomas in FJ Lord did a great job and helped me a lot. He was very polite and professional. I can highly recommend him....
read full review
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2015
View all comments (1)
Hi there Thanks for your review. We are really pleased to hear about your experience with our Wapping branch and Tomas. All the best for the future Melanie Smith Customer Relations Manager....
Mar 20,2015
Minithumbup
By:
Mar 20,2015
0 people found
this helpful
Tomas and the agency were great and helpful with the process, flexible and overall it was a pleasure working with them, highly recommend them to everybody!!...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Apr 14, 2015
View all comments (1)
Many thanks for your review Michael! Great to hear about your experience with us. All the best Melanie Smith Customer Relations Manager....
Mar 08,2015
Minithumbup
By:
Mar 08,2015
0 people found
this helpful
Tomas did a great job of eading us and showing appropriate properties. Unfortunately, FJL did not have adequate listings. I wish we could have done business....
read full review
Was this helpful? Yes
By: Customer Relations Manager
Mar 13, 2015
View all comments (1)
Dear EBM Thank you for your review. We're pleased to hear about the good service you received from Tomas but we are sad to hear that we couldn't take this further for you at this time. All the best for the future and we hope you find the perfect home. Melanie Smith Customer Relations Manager....
Aug 22,2014
Minithumbup
By:
Aug 22,2014
0 people found
this helpful
Its great to be able to write such a positive review for Anett. I have been a landlord with Felicity J Lord for over 10 years (at this same office) and Anett has provided some of the best service I have received in that time. Anett has helped me with a number of issues over the last month and stepping up to help out when other parts of Felicity J Lord are not so proactive. Anett is a great person to deal with and has a fantastic customer care attitude that should be recognisied. Look forwa...
read full review
Was this helpful? Yes
By: Customer Relations Manager
Aug 29, 2014
View all comments (1)
Hi Pete, Great to hear about your experience with us over the years and we're really pleased to hear that Anett has provided a great service. Thank you for taking the time to write this lovely review! We hope to continue working with you for many years to come. Melanie Smith, Customer Relations Manager.....
Aug 08,2014
Minithumbdown
By:
Aug 08,2014
2 people found
this helpful
For 5 years of letting through F J Lord there have been numerous errors. My tenant has now left and the branch manager failed to inform rent collection he had gone resulting in my tenant wrongly being chased for non-payment of rent. Due to their policy of deducting commissions a year in advance my tenant leaving has meant a refund due from F J Lord. The tenant has been gone nearly 2 weeks now and I have yet to receive a penny of the funds due to me or even a response to my numerous e-mail mes...
read full review
Comment on agent fees
Fee percentage pretty high but policy of deducting commissions due a year in advance leaves a lot to be desired
Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
View all comments (1)
Dear David, We're really sorry to hear about this. Please can you email us with the full details (including your property details) so we can look in to this for you: customercare@fjlord.co.uk. Many thanks, Melanie Smith, Customer Relations Manager.....
Apr 29,2014
Minithumbup
By:
Apr 29,2014
1 people found
this helpful
Romualdas was helpful, affable, well prepared and always going the extra mile to assist us. A very skilled and personable agent!...
read full review
Was this helpful? Yes
Mar 17,2014
Minithumbup
By:
Mar 17,2014
0 people found
this helpful
I recently had a long term let property come back on the market which we had been "managing" directly. Having had a very positive experience with FJL on another property, we decided to offer FJL the opportunity to take on the long term let. We were immediately put at ease by David and Romualdas, who arranged the checkout of the existing tenants, produced a comprehensive review of the property, managed a significant refresh of the property, arranged new furniture and sourced new tena...
read full review
Was this helpful? Yes
Mar 13,2014
Minithumbup
By:
Mar 13,2014
0 people found
this helpful
I had very particular requirements and once the agent understood them he showed me some very nice properties and did not waste my time showing me properties that only met part of the requirements. Once I decided upon a property to rent the paperwork and move-in process was seamless and efficient....
read full review
Was this helpful? Yes
Mar 10,2014
Minithumbup
By:
Mar 10,2014
1 people found
this helpful
Romualdas was my letting agent when I looked for a flat to rent. I think he did a great job of it; he showed me 4 properties and after the first one very quickly understood the type of place I\'d like. The next 3 flats he showed me were all very nice in their own way, and were the best properties I\'d seen out of all the ones I\'d visited with other agents for a similar budget. I put an offer on one and I have now been in my new flat for about 3 weeks and very much enjoying it. Overall good e...
read full review
Was this helpful? Yes
Feb 14,2014
Minithumbup
By:
Feb 14,2014
0 people found
this helpful
David has been extremely professional and consultative throughout our dealings with Felicity J Lord. He keeps my husband and I fully informed on market trends and property values and has a great and positive manner to him. He\'s our go-to-guy when it comes to property. This agency is simply a pleasure to deal with and I always receive a warm greeting when I call their office....
read full review
Was this helpful? Yes
Feb 11,2014
Minithumbup
By:
Feb 11,2014
0 people found
this helpful
I am extremely pleased to write this review for the FJ Lord Letting team at Wapping. I have rented properties from them twice now and at both times have been very impressed with the level of service I received from the FJ Lord team. In particular, Anett has been very helpful and proactive in finding the right property for me, especially given that this time around I had very little time to find a property to move into and that would fit into my budget. The broader lettings team including David a...
read full review
Was this helpful? Yes
Feb 08,2014
Minithumbup
By:
Feb 08,2014
0 people found
this helpful
I am extremely happy with the service provided at Felicity J Lord in particular the two agents that dealt with my property David and Romualdas. Both were extremely helpful in understanding my needs, getting me the types of tenant I wanted and achieving the rent I wanted. Furthermore, they helped to find contractors to get some bits and pieces done in the apartment and ensured all was done to the required standard. I have been using them for the past 4 years and both the tenants and I have been p...
read full review
Was this helpful? Yes
Feb 05,2014
Minithumbup
By:
Feb 05,2014
0 people found
this helpful
FJL were immediately impressive at initial consultation and have been consistently good since then. They are non-pushy but professional and put no pressure on me as a landlord to sign up to anything, in stark contrast to other letting agents. David, Rom and Indra have been most helpful and patient and I would absolutely recommend their office to any Wapping landlords....
read full review
Was this helpful? Yes
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees 50% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 2 7 0 0 0 0 0 0 0
Anett Nemes - no image available Anett Nemes
Lettings Negotiator
2 reviews

About Anett Anett began with Felicity J Lord as a trainee negotiator early 2013 and prides herself on delivering the highest possible service and will happily go beyond all expectations to ensure her customers ar View full profile
Romualdas Stanulis - upload your photo Romualdas Stanulis
5 reviews

About Romualdas No description set View full profile
George Laguillo - upload your photo George Laguillo
1 reviews

About George No description set View full profile
Tomas Cvrcek - upload your photo Tomas Cvrcek
5 reviews

About Tomas No description set View full profile

Job vacancies

Please see a list of jobs available

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London E1W 3TU

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


Find the Best Agent to
Buy, Sell or Rent Property



.