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    Mark Peto
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Felicity J Lord

12-14 Dock Street Wapping Tower Hamlets, London
Greater London
E1 8JP

020 7481 8811

May 19,2015
Minithumbdown
By:
May 19,2015
2 people found
this helpful
Really really nasty letting agents. They will tell you anything you want to hear to take a holding deposit of ‚£1000.00 from you. I ended up pulling out of my lease when I caught them going back on things they had originally said were in place, and from reading other reviews it looks like I had a lucky escape. There are so many letting agents in London, use the others and AVOID this one! They just want your money and signature....
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What agent could do to change your mind?
- been upfront and honest - not told me things were arranged (e.g 6 month break lease / parking / furniture) when they weren't - not spoken to me in a bitchy, catty, condescending tone
Comment on agent fees
Ridiculously overpriced
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Kim, I'm really sorry to hear about this. Please could you drop an email to help@fjlord.co.uk so we can look into this for you. Many thanks, Melanie Smith Customer Relations Manager....
Mar 13,2014
Minithumbup
By:
Mar 13,2014
1 people found
this helpful
Romualdas was very helpful in our search for a property in Wapping. He had a very good knowledge of the area and the properties on the market. He built a good relationship and was able to easily ascertain our requiremements. He was professional at all times and I would certainly recommend this agent....
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Was this helpful? Yes
Sep 13,2013
Minithumbup
By:
Sep 13,2013
8 people found
this helpful
Whilst Felicity J Lord did sell my property I would advise against using them. *the branch manager is one of the biggest cowboy sales men I have met. He became extremely aggressive in his sales pitch when I did not want to use their conveyancing service, suggesting that this would likely lead to my sale falling through. Whilst I was not living in the property, their agents repeatedly left all of the lights on when showing clients round resulting in several hundreds of pounds in extra electric...
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Was this helpful? Yes
Dec 05,2011
Minithumbdown
By:
Dec 05,2011
11 people found
this helpful
Sold our flat using them in November. Horrible experience. Combination of incompetence and lies. Unpleasant manuipulative people I am sorry I paid money to. Do not use them...
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What agent could do to change your mind?
Not lied to me. Not being incompetent
Was this helpful? Yes
Dec 03,2011
Minithumbdown
By:
Dec 03,2011
9 people found
this helpful
How to sum up:pressure,mice and showering at work. I completely concur with the previous comments on the pressure asserted and then the subsequent radio silence once moved in. The mice was a massive issue for all the tenants in my block and they would not sort out the issue until threatened with legal action. Therein lies the biggest issue,their property management. Thy are frankly terrible and i have now been without heating for 3 weeks with no solution (in November),liars with instant amnesia ...
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What agent could do to change your mind?
Not do the listed above
Was this helpful? Yes
Nov 03,2011
Minithumbdown
By:
Nov 03,2011
5 people found
this helpful
I have been living in one of their flats since February 2011 (10 months already). The flat looked lovely, but when problems resurfaced, the agency didn't do anything to fix them. Along with basic things such as a light and the door lock that stayed broken for months, we noticed mice coming out of the wholes in the kitchen skirting. Only after other tenants complained to the council did the agency respond to us and take some action. Even though there are still mice, the agency seems not to care a...
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What agent could do to change your mind?
FJLord could have kept me as a client if they had been more responsive to my complaints and fixed the very basic problems in the flat.
Was this helpful? Yes
By: Customer Relations Manager
Dec 01, 2011
View all comments (1)
Dear PD. I am sorry to read you have been unhappy with FJ Lord Lettings. If you would like us to look into this for you please email us at talk.to.us@fjlord.co.uk....
Oct 11,2011
Minithumbdown
By:
Oct 11,2011
3 people found
this helpful
One star is generous. These are without doubt the worst letting agents we have dealt with in London. Rude, when they can be bothered to respond - which is barely at all. We had to get an entire block of flats to complain simultaneously before they even pretended to deal with a mouse infestation in a building that they manage, by which point we had been living with it (and complaining about it) for four months. They charge ridiculous administration fees and then do nothing. We wouldn't go within ...
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Was this helpful? Yes
By: Customer Relations
Oct 20, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to Debbie.webb@spicerhaart.co.uk mentioning 'AllAgents'.....
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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