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Felicity J Lord

Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road Surrey Quays, London
Greater London
SE16 7LL

020 7237 2320
Website not available

Properties for Sale
Properties to Rent

Jul 26,2017
Minithumbup
By: 'Yvonne Springer'
Jul 26,2017
0 people found
this helpful
I placed my property on the market for sale. I liaise with Sonny and because of his determination and drive, the property was sold. I found Sonny incredibly hard working, very quick to respond to my emails and kept me well informed of the progress. ...
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Comment on agent fees
Good
Was this helpful? Yes
Feb 10,2016
Minithumbdown
By: 'MG'
Feb 10,2016
1 people found
this helpful
Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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Was this helpful? Yes
By: Ross
Feb 10, 2016
View all comments (1)
Hi MG, We're sorry to hear about your poor experience with us, we take all these matters very seriously. Please forward all the details to help@haart.co.uk and we will investigate this for you. Regards, Ross. ...
May 26,2015
Minithumbup
By: 'Qbbacos'
May 26,2015
1 people found
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property. Whilst those were three separate transactions my overall impression has always been the same - Felicity J ...
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Comment on agent fees
Reasonable - in line with the market.
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By: Customer Relations Manager
May 27, 2015
View all comments (1)
Hi Qbbacos, Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future! All the best, Melanie Smith Customer Relations Manager ...
Aug 15,2013
Minithumbup
By: 'z'
Aug 15,2013
0 people found
this helpful
We asked the FJ Lord to to let out our property for the second time. As usual, the egents are very helpful and effecient in finding the potential tenants. We only hope that the after-let service will be good as well....
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Aug 03,2013
Minithumbup
By: 'RotherhitheStreet'
Aug 03,2013
0 people found
this helpful
Overall I have been extremely impressed with the service of David and his team in the letting of my flat. They let out the property within a week of being contacted and the service over the year since then has been very good. They ironed ...
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Jul 29,2013
Minithumbup
By: 'Landlord se16'
Jul 29,2013
0 people found
this helpful
The agent is very good at quickly letting properties compared with the completion. the staff are very well presented and polite and seem to work the hours that need to be worked to let proprieties. they have let several of my properties in a row ...
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Jul 28,2013
Minithumbup
By: 'Dilip patel'
Jul 28,2013
0 people found
this helpful
The renewal of the lease was dealt with very efficiently by Gosha throughout the process and she is a pleasure to work with on related tenancy matters which arise from time to time. Overall no negative concerns about the agents after one year of the ...
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Mar 11,2013
Minithumbup
By: 'Steve'
Mar 11,2013
2 people found
this helpful
Excellent service received from the Lettings Team at the FJ Lord Surrey Quays branch. The Lettings Manager, David, delivered as promised and found us a tenant within two weeks. David is polite, very knowledgeable of the property market in SE London and kept me up-to-date ...
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Feb 10,2013
Minithumbup
By: 'Han Ji Kai'
Feb 10,2013
1 people found
this helpful
My wife and I have just let our home out for second time with Felicity J Lord and as usual the experience has been a simple one. The staff are helpful and I can get manager David on his mobile any time. There's a few ...
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Feb 07,2013
Minithumbdown
By: 'chrisworth'
Feb 07,2013
2 people found
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I\'ve ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. ...
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What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.
Attached Files
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
67% customers were satisfied with fees 67% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 0 1 1 0 0 0 0 0

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Complaints Procedure

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Awards won by Felicity J Lord, London SE16 7LL

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