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Felicity J Lord

Upper Deck 3, Unit 61 Surrey Quays, Shopping Centre, Redriff Road Surrey Quays, London
Greater London
SE16 7LL

020 7237 2320

Feb 10,2016
Minithumbdown
By:
Feb 10,2016
1 people found
this helpful
Horrible customer service. Extremely rude, does not listen to customer AT ALL. Wanted to rent a property but the agent was so rude and condescending we decided to take our business elsewhere....
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By: Ross
Feb 10, 2016
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Hi MG, We're sorry to hear about your poor experience with us, we take all these matters very seriously. Please forward all the details to help@haart.co.uk and we will investigate this for you. Regards, Ross.....
May 26,2015
Minithumbup
By:
May 26,2015
1 people found
this helpful
I have dealt with Felicity J Lord on three occassions: selling my apartment, renting out a temporary accomodation and, most recently, finding a tenant for my buy-to-let property. Whilst those were three separate transactions my overall impression has always been the same - Felicity J Lord get the job done. Firstly, they are very efficient in finding you the right tenant/buyer/apartment. Not sure how they do it - but on each occassion I was using them they were in competition with the other ag...
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Comment on agent fees
Reasonable - in line with the market.
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By: Customer Relations Manager
May 27, 2015
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Hi Qbbacos, Thank you for taking the time to leave a review. We are really pleased to hear about your experiences with our Surrey Quays branch and the service you received from the team. We hope to see you again in the future! All the best, Melanie Smith Customer Relations Manager....
Aug 15,2013
Minithumbup
By:
Aug 15,2013
0 people found
this helpful
We asked the FJ Lord to to let out our property for the second time. As usual, the egents are very helpful and effecient in finding the potential tenants. We only hope that the after-let service will be good as well....
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Aug 03,2013
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Aug 03,2013
0 people found
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Overall I have been extremely impressed with the service of David and his team in the letting of my flat. They let out the property within a week of being contacted and the service over the year since then has been very good. They ironed out any issues wrt the practicalities of letting out the property without even bothering me with them and any small ongoing issues from the tenants have been dealt with with the minimum of fuss. I wouldn\'t hesitate in recommending them to other landlords....
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Jul 29,2013
Minithumbup
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Jul 29,2013
0 people found
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The agent is very good at quickly letting properties compared with the completion. the staff are very well presented and polite and seem to work the hours that need to be worked to let proprieties. they have let several of my properties in a row and I am impressed as they have done it with competition for at least 3 other agents I instruct at the same time....
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Jul 28,2013
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Jul 28,2013
0 people found
this helpful
The renewal of the lease was dealt with very efficiently by Gosha throughout the process and she is a pleasure to work with on related tenancy matters which arise from time to time. Overall no negative concerns about the agents after one year of the agency....
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Mar 11,2013
Minithumbup
By:
Mar 11,2013
2 people found
this helpful
Excellent service received from the Lettings Team at the FJ Lord Surrey Quays branch. The Lettings Manager, David, delivered as promised and found us a tenant within two weeks. David is polite, very knowledgeable of the property market in SE London and kept me up-to-date throughout the whole process. I will recommend to friends and business partners. Thanks, Steve...
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Feb 10,2013
Minithumbup
By:
Feb 10,2013
1 people found
this helpful
My wife and I have just let our home out for second time with Felicity J Lord and as usual the experience has been a simple one. The staff are helpful and I can get manager David on his mobile any time. There's a few snagging problems with my new occupiers but the agents got me a good rent so I can't complain. Big thumbs up from us! I used a other local agents previously and had no hope for rental agents. They would always hide away and not contact me back. David calls and emails me well afte...
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Feb 07,2013
Minithumbdown
By:
Feb 07,2013
2 people found
this helpful
Not merely the worst letting agent, but in many respects the worst company (of any kind) I\'ve ever dealt with. Renting out my property for a short tenancy was a litany of mistakes, omissions, and sheer incompetence on a level that was truly startling. There\'s a review of my experience at http://chrisdoescontent.com/2013/01/26/felicity-j-lord-a-tale-of-a-tragically-incompetent-lettings-agency/, which to highlight the absurdity of the situation is written in the style of that Gilbert & Sulli...
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What agent could do to change your mind?
Nothing whatsoever would ever induce me to do any business with this cloud-cuckoo company.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Review statistics

From Landlords From Tenants From Vendors From Buyers Other
7 1 0 1 0 0 0 0 0 0
Indi Verikaite - no image available Indi Verikaite
Lettings Manager
0 reviews

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David McCooke - upload your photo David McCooke
8 reviews

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Gosha Marciniak - upload your photo Gosha Marciniak
2 reviews

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Sharon Karpaite - no image available Sharon Karpaite
Lettings Negotiator
0 reviews

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Linas Bridickas - upload your photo Linas Bridickas
1 reviews

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