Felicity J Lord - Islington Branch, London, N1

Name: Felicity J Lord
Address: 313 Upper Street, London, UK
Telephone: 020 7288 1681

5 reviews 1.4/5 rating

33% valuation accuracy
0% recommend
33% fee satisfaction

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Guy Williamson
Hayley London
roz matthews
Laura Stein
Michelle Ouedrago

No description available.

Felicity J Lord

313 Upper Street London
Greater London
N1 2XQ

020 7288 1681

Website not available

Properties for sale
Properties for rent

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5 star

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4 star

0

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0

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3

Customer Reviews

Showing 1-5 of 5

2 Star Review

Oct 14,2015

By: 'IvoryJ'

Oct 14,2015

Services: Sales (as a Buyer)
Sold price: £550000
Would you recommend?: No
Postcode: N1

Sales (as a Buyer)
Sold price: £550000
Postcode: N1

0 people found
this helpful

As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on putting all rejected offers in a letter (except it isn't all rejected offers, just some of them at random, with the letters generated from some kind of warehouse in Milton Keynes or somewhere and arriving long after things have moved on). They do not give any k...
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By: Felicity J Lord Estate Agent

Nov 10, 2015

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Hi there We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to help@fjlord.co.uk. We take all feedback very seriously and would like to look into this further. Many thanks Melanie Smith Customer Relations Manager ...

2 Star Review

May 13,2015

roz matthews

By: 'JR'

May 13,2015

Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: N1

Sales (Prospective customer)
Postcode: N1

2 people found
this helpful

As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property as a result of her emails did she stop!...
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By: Customer Relations Manager

May 27, 2015

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Hi JR, I'm so sorry to hear this. Please could you email help@fjlord.co.uk so we can investigate. Many thanks, Melanie Smith Customer Relations Manager ...

1 Star Review

Sep 17,2014

Hayley London

By: 'Anonymous'

Sep 17,2014

Services: Lettings (as a Tenant)
Rent PCM: £2250
Would you recommend?: No
Postcode: N1

Lettings (as a Tenant)
Rent PCM: £2250
Postcode: N1

3 people found
this helpful

The sort of estate agent who gives others a bad name. While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be paid. Aside from being inept and lazy, the staff were obviously not trained enough, and management was apathetic and indolent, seeing their customers as an inconvenience. While moving out, they were "too busy" to get the...
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Comment on agent fees

The fees were high compared to the competition, but the agent\'s performance was among the worst.

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By: Customer Relations Manager

Sep 24, 2014

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Dear Anon, We're really sorry to hear about this. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager ...

1 Star Review

Dec 05,2013

By: 'Maria'

Dec 05,2013

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: wc1x

Lettings (as a Tenant)
Postcode: wc1x

1 people found
this helpful

Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat and ugly. We request to be removed and wanted us to pay for. Never send the information requested for us, we spent a week without heater and the information about how to make it work or who suppose to tell us. And, we were aski...
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What agent could do to change your mind?

Being professional and honest.

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1 Star Review

Sep 12,2012

By: 'anon'

Sep 12,2012

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:

Lettings (as a Tenant)
Postcode:

4 people found
this helpful

I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late and didn\'t even know which keys were for what in the property, not to mention, the property was in no way the state it should be when one moves in. The Estate Agent herself was rude and talked to us like children instead of treating us like customers. When negotiating the ...
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Services offered

Sales

Lettings

Block Management
Surveys
Conveyancing
Mortgage Advice

Valuation and Fee Performance

33% customers were satisfied with fees 33% accuracy of agent's valuations

Price range of properties reviewed

Sales

Min: £550,000
Max: £550,000

Letting

Min: £0
Max: £0

Review statistics

From Landlords		From Tenants		From Vendors		From Buyers		Other

0	0	0	3	0	0	0	1	0	1

Guy Williamson
0 reviews

About Guy No description set View full profile

Hayley London
1 reviews

About Hayley No description set View full profile

roz matthews
1 reviews

About roz No description set View full profile

Laura Stein
1 reviews

About Laura No description set View full profile

Michelle Ouedrago
1 reviews

About Michelle No description set View full profile

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Fees

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Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London N1 2XQ

Branch rankings

Overall

#25694 out of 26272 branches in the UK
#23 out of 26 in Best Felicity J Lord Branches

Estate Agents Rankings

#22 out of 115 estate agents in N1
#898 out of 4563 estate agents in London

Letting Agents Rankings

#37 out of 115 letting agents in N1
#1744 out of 4563 letting agents in London