Felicity J Lord - Islington Branch, London, N1

12 reviews 3.2/5 rating
  • 70% valuation accuracy
  • 50% recommend
  • 70% fee satisfaction
No description available.
Felicity J Lord

313 Upper Street London
Greater London
N1 2XQ

020 7288 1681
Website not available

Properties for Sale
Properties to Rent

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“Very friendly and competent...”

Oct 31,2018
Minithumbup
By: 'Scott'
Oct 31,2018
0 people found
this helpful
Roz was very helpful, kind, friendly and professional showing me the properties I wanted. Sending a reminder email and was there right at the appoints time. Great service...
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Feb 05,2018
Minithumbup
By: 'Daniel'
Feb 05,2018
0 people found
this helpful
Neil was great - always punctual, informed, and ready to accommodate our needs, especially with regards a late evening viewing. Very professional....
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Jan 29,2018
Minithumbup
By: 'Kieran'
Jan 29,2018
0 people found
this helpful
Smooth easy purchase of a lock-up garage through Roz, backed up by Guy, thank you both for all of your help...
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Jan 24,2018
Minithumbup
By: 'Gary Wood'
Jan 24,2018
0 people found
this helpful
We used Roz for the sale of our property having already established a great relationship with her during the purchase. Roz is efficient, patient, but also no-nonsense when she needs to be. I personally am put off by Estate Agents who give you the big ...
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Comment on agent fees
The fees were comparable with other agents in the area.
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Jan 16,2018
Minithumbup
By: 'Sian Cox'
Jan 16,2018
0 people found
this helpful
We have been extremely happy with the service we have received from Felicity Lord Islington. We asked Guy to value our house a few years ago, and were very impressed by his understated professionalism and clear understandung of the market. Although we postponed selling, Guy ...
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Comment on agent fees
Good value for miney
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Nov 20,2017
Minithumbup
By: 'Milan'
Nov 20,2017
0 people found
this helpful
Speaking as a buyer (but also a potential future seller)Hard working, and very conscientious. Prepared to work out of hours - comes up with ideals and follows up. Excellent....
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Comment on agent fees
No comment
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Jul 31,2017
Minithumbdown
By: 'Never Again'
Jul 31,2017
2 people found
this helpful
As a landlord I have been my properties in Islington through another agent. Asked felicity Lord to let one of my property this time. I wish I did not even contact them. Once the contract expires never will be dealing with them ever again. Keeping ...
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Comment on agent fees
Branch manager helpful but nothing she can do.
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Oct 14,2015
Minithumbdown
By: 'IvoryJ'
Oct 14,2015
0 people found
this helpful
As a buyer I had no choice but they are not very good. I can't work out if they are vague and unhelpful deliberately in order to confuse and deceive people or whether it's just incompetence. They have a strange system where they insist on ...
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By: Felicity J Lord Estate Agent
Nov 10, 2015
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Hi there We are really sorry to hear about your experience and the service you received. Please could you email these details, along with your property address, to help@fjlord.co.uk. We take all feedback very seriously and would like to look into this further. Many thanks Melanie Smith Customer Relations Manager ...
May 13,2015
Minithumbdown
By: 'JR'
May 13,2015
2 people found
this helpful
As a prospective buyer and seller it was good to discover just how badly Roz treats potential buyers - very clearly having a laugh at the potential buyer's expense with her emails. Only when I told her that she had lost the sale of property ...
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By: Customer Relations Manager
May 27, 2015
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Hi JR, I'm so sorry to hear this. Please could you email help@fjlord.co.uk so we can investigate. Many thanks, Melanie Smith Customer Relations Manager ...
Sep 17,2014
Minithumbdown
By: 'Anonymous'
Sep 17,2014
3 people found
this helpful
The sort of estate agent who gives others a bad name. While arranging the moving in, they routinely got details wrong on forms, were slow to respond, disorganised, had incorrect details about the property and kept changing their minds on how the deposit would be ...
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Comment on agent fees
The fees were high compared to the competition, but the agent\'s performance was among the worst.
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By: Customer Relations Manager
Sep 24, 2014
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Dear Anon, We're really sorry to hear about this. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager ...
Dec 05,2013
Minithumbdown
By: 'Maria'
Dec 05,2013
1 people found
this helpful
Terrible service, we rent a property with them. Took us to view a furnished flat, never mentioned that the furniture did not belong to the landlord, after delivered the flat dirty and unfurnished. Sent a totally different furniture, that wasnt enough to furnish the flat ...
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What agent could do to change your mind?
Being professional and honest.
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Sep 12,2012
Minithumbdown
By: 'anon'
Sep 12,2012
4 people found
this helpful
I had a terrible experience from start to finish with F J Lord Islington while I was renting a property which they handled. First of all, when I was scheduled to do a check in (when moving in) - they turned up an hour late ...
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Areas covered
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Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
70% customers were satisfied with fees 70% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £34,000
  • Max: £550,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 3 2 0 3 1 1 1

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London N1 2XQ

Branch rankings


Overall

Estate Agents Rankings

Letting Agents Rankings

Opening hours


  • Monday: 08:30 - 18:30
  • Tuesday: 08:30 - 18:30
  • Wednesday: 08:30 - 18:30
  • Thursday: 08:30 - 18:30
  • Friday: 08:30 - 18:30
  • Saturday: 10:00 - 16:00
  • Sunday: Closed

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