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Felicity J Lord

Ground Floor67-71 Goswell Road Clerkenwell, London
Greater London
EC1V 7EP

020 7251 9449

Feb 08,2016
Minithumbdown
By:
Feb 08,2016
0 people found
this helpful
I spoke to a lady named Catherine over the phone. Initially she hung up on me as soon as I said Hi, I called again immediately, same lady picked up the phone, I told her she had just hung up on me, there was no sorry nothing, she asked me my name as if my name was the reason she hung up! Very rude, she basically said all the properties are going very fast so if I am not willing to put down a deposit today I shouldnt be wasting her time.(!)...
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By: Ross
Feb 10, 2016
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Hi Catherine, We're sorry to hear about your poor experience with us. We take all complaints very seriously. Please get in touch with us at help@fjlord.co.uk so we can look into this for you. Regards, Ross....
Aug 21,2015
Minithumbdown
By:
Aug 21,2015
1 people found
this helpful
There were multiple promises made at the start of the tenancy and none of them were kept! At the end they tried to charge an outrageous amount of the deposit for modifications that were promised at the start of the tenancy! Horrible unresponsive people....
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By: Customer Relations Manager
Sep 07, 2015
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Hi I'm so sorry to hear about this. Please can you email help@fjlord.co.uk so we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager....
Mar 03,2014
Minithumbdown
By:
Mar 03,2014
0 people found
this helpful
I can\'t fault Jamal\'s efforts at all, but sadly, in the space of a year, other unknowns, albeit arrogant have appeared on the scene and said they are looking after the property. After parting with £1750 of my money in deposit (£500 was a \'holding fee\' - unless that\'s just them \'holding\' my money in their pocket and I\'ll never see it again), we stayed in the property for a year (they told a few whoppers to sell it to us, the \'underfloor heating\' was in fact only two small ra...
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What agent could do to change your mind?
Be more honest regarding the check out assessment, and some basic manners please
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Aug 09,2013
Minithumbdown
By:
Aug 09,2013
3 people found
this helpful
I\'ve got a flat managed by FJL for 10 years. However, their services have significantly deteriated since they centralised the customers service about 2 years ago. I\'ve therefore decided to change to another management agency recently. FJL has retained my deposits and also asked me to pay over 3 months of rents for terminating their services, which is not in the original contract I signed with them. Moreover, it goes totally against the Code of Practice for Residential Letting Agents set by the...
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Nov 17,2012
Minithumbup
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Nov 17,2012
0 people found
this helpful
Rapid viewing and successful letting of property. Good communication. Over the years excellent rental yields achieved, Comprehensive and accurate paperwork and invoicing. Reasonable commission charges with optional letting management (not tried by us). Happy to keep using this agent year after year, and so far have had no problems. Recommended....
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Sep 25,2012
Minithumbdown
By:
Sep 25,2012
4 people found
this helpful
Charlotte was excellent and very professional in all my dealings with her. She was my main contact. Jamal is her boss and was in contact with the landlord. Apart from changing the terms of the tenancy substantially with no warning one day before signing, Jamal is the kind of cocky, gobby estate agent that nobody likes to deal with. In my case, when I asked if I could use my own, thorough and decent cleaners to deep clean the flat before moving in, he assured me that he was a professional and ...
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What agent could do to change your mind?
Given fair warning about substantial change of tenancy terms Use a cleaning firm which is fit for purpose.
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Jul 13,2012
Minithumbup
By:
Jul 13,2012
0 people found
this helpful
I own several properties which I rent out on a regular basis. Recently I rented out a house in Clerkenwell through Jamal Gormati at Felicity J Lord in their Goswell Road office. I received a first class service from him. He was knowledgable of rental values and professional to deal with. He was quick to find me a good tenant at a competeive rent with appropriate security. I cannot recommend him highly enough....
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Jul 12,2012
Minithumbup
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Jul 12,2012
0 people found
this helpful
I have found Jamal and all of the team at Felicity J Lord to be extremely well organised, professional and responsive at all times. I have used them for 4 years and they have handled all handovers and issues with speed and efficiency. I am very happy with their service and would not hesitate to recommend them to other landlords....
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Mar 24,2012
Minithumbup
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Mar 24,2012
1 people found
this helpful
I have been very impressed with the friendly and professional service offered by Jamal and his team at the Clerkenwell office. They managed to line up several suitable tenants immediately which is exactly what is required by a landlord. I wouldn't hesitate to recommed them to anybody. Very satisfied....
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Mar 18,2012
Minithumbup
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Mar 18,2012
2 people found
this helpful
Jamal and his team have been very helpful we couldn't be more happy of the service, you found us the flat of my dreams! Thank you again very much for your great help and dedication to work....
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Mar 09,2012
Minithumbup
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Mar 09,2012
3 people found
this helpful
We are happy with the service given by Felicity J.Lord in particular by Jamal Gormati....
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Mar 09,2012
Minithumbup
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Mar 09,2012
1 people found
this helpful
Staff are courteous and quick to respond to emails. Rent receipts are paid promptly, and staff deal with maintenance/repair issue efficiently (providing multiple quotes and then ensuring the work is carried out). Useful advice provided on rent levels at end of each rental agreement. Only minor issue is that there can be lengthy delays between holding back monies to pay for repairs and maintenance and actually settling with the contractors....
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By: Wharfy
May 16, 2012
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I have to say that I am a landlord and I am completely dissatisfied with FJ Lord since they have centralised their property management. Unlike some comments on this page, I have not received any response to any email I have sent since April. I have to ring them constantly to chase them up. They also levy charges on my account with no explanation. In my view, their quality of service has deteriorated in the past 6 months and I would not recommend them under any circumstances.....
Mar 09,2012
Minithumbup
By:
Mar 09,2012
2 people found
this helpful
I have let out my property through FJL for the last 4 years - and have always been extremely pleaseed with the level of service. In fact I have not had any time when my flat has not been let out during that period, which is not bad going, in my opinion. As a professional in the city I do not want to be bothered with the day to day tasks related to being a landlord, so I have engaged with FJL for the full management service and have never experienced anything below an excellent level of service....
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Mar 09,2012
Minithumbup
By:
Mar 09,2012
1 people found
this helpful
I have used Jamal and his team for 5 years. They provide a very professional service. They provide prompt and contructive feed back from prospective applicants and informative advice on the rental tone of the market which enable me and my team to make informed decisions. I would not consider using any other agent....
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By: Zamorano
Apr 27, 2012
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The 9th of March will officially be bank holiday from next year onwards. 4 positive reviews, of course because of a coincidence, in the very same day must be celebrated.....
Jan 14,2012
Minithumbup
By:
Jan 14,2012
3 people found
this helpful
I am renting my properties with Felicity J Lord, Clerkenwell Branch. I must say Jamal Gormati and his team having very professional approach towards customers. Their service is great; with them, my flats are never empty even a day. I also bought a flat from this office selling team also great i had very smooth buying procedure. I am highly recomending them anyone who wants to rent or sell their property....
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Aug 20,2011
Minithumbdown
By:
Aug 20,2011
7 people found
this helpful
I wrote a review about Felicity J Lord a year ago, in summary saying that I never dealt with a worse estate agent before and that prospective tenants should avoid using them. About a year has passed and I used another estate agent for my new flat/tenancy. Comparing the good level of service I received from my new estate agent (victor stone, city branch) for only a fraction of the FJL's fee, I stick to my opinion. Out of 6 estate agents I used in total over the past 8 years, Felicity J Lord offer...
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By: Customer Relations
Oct 20, 2011
View all comments (1)
Hi there. I'm sorry that you have been unhappy with the service delivered by Felicity J Lord. If you would like me to look into your complaint then please do email me the details to Debbie.webb@spicerhaart.co.uk mentioning 'AllAgents'.....
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From Landlords From Tenants From Vendors From Buyers Other
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Jamal Gormati - upload your photo Jamal Gormati
10 reviews

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Samantha Japaul - upload your photo Samantha Japaul
1 reviews

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Charlotte DeCarli - upload your photo Charlotte DeCarli
1 reviews

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Catherine Garcia - upload your photo Catherine Garcia
2 reviews

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Hayley Button - upload your photo Hayley Button
1 reviews

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