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Felicity J Lord

310 Mare Street Hackney, London
Greater London
E8 1EJ

020 8986 2698
Website not available

Properties for Sale
Properties to Rent

“Worst experience ever...”

Jun 14,2018
Minithumbdown
By: 'Kirsty'
Jun 14,2018
1 people found
this helpful
Renting through FJL has been the most horrendous, stressful experience in my 10 years in London. So much has gone wrong it's too much to list. They have been so incompetent and unhelpful. I would warn anyone to avoid them unless you want to have ...
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Comment on agent fees
Bad - c £500 just for reference checks and signing a lease
Was this helpful? Yes
May 11,2016
Minithumbdown
By: 'KD'
May 11,2016
2 people found
this helpful
This was the most horrific experience I've ever had and I lived in London for nearly a decade. Scandalous behaviour. I kind of wish they were rude to me, at least then I would have some substance. They gave us the wrong keys, they didn't ...
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What agent could do to change your mind?
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Attached Files
Comment on agent fees
Over four hundred pounds for showing us the flat and e-mailing us the contract? With putting us in conflict (now resolved) with landlady.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank you, Regards Ross ...
Nov 29,2014
Minithumbdown
By: 'J Berridge'
Nov 29,2014
5 people found
this helpful
Felicity J Lord charged us over £400 for 'reference checks' 'coordinateion 'check in' service when we rented our flat through them. This is over double what we've paid before over the past 4 years in London. So as per their website and company literature we expected ...
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What agent could do to change your mind?
Listened to me and understood my very reasonable request without arrogance or laying blame on everyone else.
Attached Files
Comment on agent fees
These do not at all reflect the service FJL provide, not only was the service poor and incomplete when I questioned them on it they were arrogant and defensive which I don\'t expect when paying for a premium service. You cannot claim to provide a list of services to validate a huge fee then when these services are not delivered shrug off responsibility.
Was this helpful? Yes
By: Customer Relations Manager
Dec 05, 2014
View all comments (1)
Dear J Berridge I'm really sorry to hear this. Please can you email help@fjlord.co.uk so we can look into this for you. Many thanks Melanie Smith Customer Relations Manager ...
Apr 11,2014
Minithumbdown
By: 'Damien'
Apr 11,2014
1 people found
this helpful
My partner and I let a flat through FJ Lord which was managed by their maintenance company from June 2012 ¢â‚¬â€œ December 2013. It pains me to have to spend the time writing this review but I was disgusted, continually shocked and frankly appalled at the level of ¢â‚¬Ëœ...
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Was this helpful? Yes
By: bazhaz123
Sep 07, 2015
View all comments (1)
I was charged £300 for tenant referencing and changing one name on the tenancy when I took it over from another tenant. This is three times any amount I have paid before. When I received the contract I found my signature had been forged so I was not able to raise concerns about any of the clauses. The worst of these is that it says they keep any interest accrued on our deposit. THIS IS NOT COMPLIANT with the tenancy deposit scheme. There are several things which don't work or are in poor repa ...
Feb 27,2014
Minithumbdown
By: 'Mehmet'
Feb 27,2014
1 people found
this helpful
They take your card details before putting an offer through to the landlord and if the offer is accepted they withdraw a £1000 security deposit. This security deposit is mainly to secure THEMSELVES that you wont back away from your offer or you\'ll lose ...
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What agent could do to change your mind?
Be honorable!
Attached Files
Was this helpful? Yes
Mar 22,2013
Minithumbdown
By: 'iamtuesdaygirl'
Mar 22,2013
3 people found
this helpful
Really bad experience. They take £1000 holding deposit off you if you change your mind for good reasons. Really upset that we won\'t be getting money back, but have found a much nicer place with a much more reputable agent....
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Was this helpful? Yes
Jul 14,2012
Minithumbdown
By: 'Frank'
Jul 14,2012
3 people found
this helpful
Felicity J Lord are so unbelievably useless, threatening, expensive and ineffective that I had to share it here in the hope that other people don\'t have to experience it. Every dealing with them over the two years I have been renting (as a tenant) ...
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Was this helpful? Yes
Mar 28,2012
Minithumbdown
By: 'Adam'
Mar 28,2012
10 people found
this helpful
I cannot express enough how awful my experience has been with Felicity J Lord. From the day we were meant to move in up till now 9 months later there has been nothing but problems and any attempt at getting resolutions is like getting blood out ...
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Was this helpful? Yes
By: Adam
Mar 28, 2012
View all comments (2)
After reading the other reviews they reminded me of something else that we had the same problem with. We asked if there were any hidden fees before we moved and were told there were none. On moving day when we were desperate for somewhere to move to suddenly we have to pay hundreds of pounds in admin costs and legal costs and costs to produce the tenancy agreement etc etc. I cant remember if it was as much as the £600 that others have mentioned, but it was definitely more than £100 from ea ...
Mar 02,2012
Minithumbdown
By: 'tomskipp'
Mar 02,2012
4 people found
this helpful
Never before has an Agent taken a deposit and said "You have the flat" only to call 4 days later and say "You don't have the flat". To compound this illegality 8 days after I paid them my deposit they are yet to ...
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Was this helpful? Yes
Feb 20,2012
Minithumbdown
By: 'Wish I asked what their fees were'
Feb 20,2012
6 people found
this helpful
Fees for moving into a 1 bedroom flat - £630. Will never use Felicity J Lord again once this 12 month contract is up....
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What agent could do to change your mind?
They should immediately inform you of ALL of their fees, not tell you while you are filling in an offer form. Far too much information required for guarantors, even after that they charge ‚£30 for a further previous landlord reference and expect you to sort it out.
Attached Files
Was this helpful? Yes
Dec 01,2011
Minithumbdown
By: 'gowger'
Dec 01,2011
8 people found
this helpful
They charge staggering fees!! They were not up front about them at all and despite my asking them several times if there were any fees I should know about they only drop the bomb at the last minute when we are desperate to move in. 600 ...
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What agent could do to change your mind?
Not charge such insane fees, and being transparent about them from the outset.
Attached Files
Was this helpful? Yes
By: Adam
Mar 28, 2012
View all comments (2)
We had exactly the same problem. We asked if there were any hidden fees before we moved and were told there were none. On moving day when desperate suddenly we have to pay hundreds of pounds in admin costs and legal costs etc etc. I can remember if it was as much as £600 , we managed to reduce it a bit but was definitely more than £100 for each of the 3 of us moving in. ...
Areas covered
  • E8
  • E9
  • E5
  • E2
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 0% accuracy of agent's valuations
Price range of properties reviewed
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Last updated at 2:26 PM 14/06/2018 by Shobad Ahmed

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