Felicity J Lord
Greenwich, London, SE10
4.5/5, 48 reviews
88% recommended
91% sales valuation accuracy
96% sales fee satisfaction



Property Features

At Felicity J Lord estate agents in Greenwich, we pride ourselves on offering excellent customer service to all who cross our threshold, whether you wish to buy or sell property in Greenwich. We know and love the local area we operate in and understand what it is about Greenwich that ... show more At Felicity J Lord estate agents in Greenwich, we pride ourselves on offering excellent customer service to all who cross our threshold, whether you wish to buy or sell property in Greenwich. We know and love the local area we operate in and understand what it is about Greenwich that makes it a great place to live!

We cover areas of Greenwich, Deptford, New Cross, Brockley and Lewisham, including postcode areas of SE10, SE8, SE4, SE14 and SE13.

All our properties for sale are promoted via our website, Rightmove.co.uk and OnTheMarket.com. Additionally, we use social media, newspaper advertising and email and to reach the target audiences. You can contact us seven days a week, from 8am to 10pm.

Opening Hours
Address

Felicity J Lord
27 Greenwich Street South
Greenwich,London
Greater London
SE10 8NT
0208 293 8555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 96% £252,000 £1,335,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 6 2 19 1 6 1 2 2
Areas covered
  • SE10
  • SE8
  • SE4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales
Latest Properties

No Properties

“Highly Recommend!...”

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Jun 25,2021
Minithumbup
Alex
By: 'Joshua'
Jun 25,2021
0 people found
this helpful
Recently purchased a property through Felicity J Lord and could not rate them highly enough. The initial viewing (Amelia) was professional and thorough (even through Covid), they were more than happy to arrange a second viewing and were very knowledgeable about the property. No spam, ...
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Was this helpful? Yes

“Excellent Experience with Felicity J Lord.*......”

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Jun 24,2021
Minithumbup
Alex
By: 'Charlie'
Jun 24,2021
1 people found
this helpful
Excellent Experience with Felicity J Lord. * Very prompt for organising viewings, and showed appropriate properties to my search. * Able to give good insight into current market trends * Very honest/open communication * Responsive, and always getting back to me in a timely fashion * Able to recommend ...
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Was this helpful? Yes

“Greenwich Team...”

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Oct 23,2019
Minithumbup
Alex
James
By: 'David'
Oct 23,2019
1 people found
this helpful
The team at Greenwich has an excellent marketing plan which ensured our home was sold, for the full asking price, within days of it being listed. They were also very patient and resourceful when dealing with our rather difficult buyers ,...
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Was this helpful? Yes
By: alex lawrence
Oct 24, 2019
View all comments (1)
Hi David, thank you for your kind words and this wonderful review! Thanks again for the recommendation, and have an amazing day! All very Best, Alex, James, Martin and Olivia ...

“I had a horrible experience with Felicity J L......”

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Oct 19,2019
Minithumbdown
By: 'carmela'
Oct 19,2019
0 people found
this helpful
I had a horrible experience with Felicity J Lord, Greenwich branch. We have been in a process of buying a house that lasted 6 months, during which they have hidden us the real property conditions. the property was found without building insurance and presenting the cladding ...
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Was this helpful? Yes
By: Alexander Lawrence
Oct 21, 2019
View all comments (1)
Dear Carmela, I am sorry to see your low rating, we understand the context on your review. The details that you have noted are dealt with via solicitors and the information is passed through them for legal matters and as professional bodies, the information according to our records and solicitors was passed on swiftly and not withheld. Any information received by ourselves was passed on to solicitors as soon as notified and in full and as you were aware, further responses were frequently chas ...

“Margaret's sale...”

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Jan 25,2019
Minithumbup
James
Alex
By: 'Margaret'
Jan 25,2019
1 people found
this helpful
I used FJ Lord as they are local and know the area. I found all the staff helpful particularly James and Alex who were my main points of contact. They definitely went above and beyond to help throughout the process in what was a challenging ...
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Comment on agent fees
They are on par with all other local agents
Was this helpful? Yes

“Professional and great communication....”

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Sep 24,2018
Minithumbup
Martin
Alex
By: 'Steeli'
Sep 24,2018
1 people found
this helpful
Really professional and great communication with us throughout. After initially being with another agent, we'd had enough at lack of progress. FJL were far more proactive in finding a buyer and always kept us up to date with how the viewing were going on. Also ...
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Comment on agent fees
Slightly more than others in area, but well worth the money.
Was this helpful? Yes

“Excellent Service...”

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Sep 10,2018
Minithumbup
Alex
Martin
By: 'Lorna'
Sep 10,2018
1 people found
this helpful
Alex, Martin and the team at Felicity J Lord were extremely helpful and responsive throughout the sale of our property in Greenwich, providing a high quality and efficient service. Thank you!...
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Was this helpful? Yes

“House Purchase...”

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Jul 01,2018
Minithumbup
James
By: 'Chris'
Jul 01,2018
0 people found
this helpful
James arranged all my viewing - selecting properties to my briefing and ultimately located my flat that lead to purchase. He went out of his way to help with viewings and clearly described the purchase process and steps to completion. He kept track of all ...
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Comment on agent fees
Fine
Was this helpful? Yes

“Quick, Easy Sale...”

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Jun 15,2018
Minithumbup
Alex
James
By: 'Claire'
Jun 15,2018
0 people found
this helpful
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
Was this helpful? Yes

“Excellent Sales Service...”

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Mar 26,2018
Minithumbup
James
By: 'Michelle'
Mar 26,2018
0 people found
this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ...
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Comment on agent fees
n.a
Was this helpful? Yes
By: ross
Mar 27, 2018
View all comments (1)
Hi Michelle, Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on. Thank you, Regards Ross ...

“I first interacted with Felicity J Lord back in 2011 when ......”

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Feb 23,2018
Minithumbup
Alex
James
By: 'Nicholas'
Feb 23,2018
1 people found
this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ...
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Comment on agent fees
The fees were reasonable and I felt they earned them.
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...

“Very professional service. Would be very happy to recommend them ......”

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Feb 22,2018
Minithumbup
Martin
Alex
By: 'Iva'
Feb 22,2018
1 people found
this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Lawrence
Feb 22, 2018
View all comments (1)
Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents ...

“Felicity J Lord generated a lot of interest in the ......”

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Jan 10,2018
Minithumbup
Alex
By: 'Craig'
Jan 10,2018
1 people found
this helpful
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service....
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Was this helpful? Yes
By: Alex Lawrence
Jan 11, 2018
View all comments (1)
Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents (Greenwich office) ...

“Brilliant service throughout our sale process from valuation till completion. ......”

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Dec 28,2017
Minithumbup
James
Alex
By: 'P'
Dec 28,2017
1 people found
this helpful
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the ...
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Comment on agent fees
Not the cheapest but good value for money
Was this helpful? Yes

“James a very pleasant and helpful person always on hand ......”

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Dec 21,2017
Minithumbup
James
By: 'POINT'
Dec 21,2017
1 people found
this helpful
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly. Our solicitor did however comment his phone calls interrupted her little. Thank you James....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Alex Lawrence
Dec 21, 2017
View all comments (1)
Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, James, Martin and Olivia Felicity J Lord Greenwich estate agents ...

“Alex and James took care of the sale of my ......”

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Oct 05,2017
Minithumbup
Alex
James
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on ...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
Was this helpful? Yes
By: Alex Lawrence
Oct 05, 2017
View all comments (1)
Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...

“I recently used Felicity J Lord for both a sale ......”

Share on :
Sep 26,2017
Minithumbup
Alex
Martin
By: 'Chris'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to ...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
Was this helpful? Yes
By: Olivia Herrera
Sep 27, 2017
View all comments (1)
Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...

“Our sale took a long time - nearly 8 months. Originally ......”

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Sep 09,2017
Minithumbup
Martin
James
By: 'David'
Sep 09,2017
1 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for ...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
By: alex lawrence
Oct 25, 2017
View all comments (1)
Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, Martin, James and Olivia ...

“FJL provided a professional service from start to finish in ......”

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Aug 24,2017
Minithumbup
James
Alex
By: 'John'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the ...
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
View all comments (1)
Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...

“Absolute pleasure doing business with FJL who were professional, friendly ......”

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Aug 17,2017
Minithumbup
James
Alex
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
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Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
View all comments (1)
Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...

“James handled both the sale of my flat and the ......”

Share on :
Jul 28,2017
Minithumbup
James
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a ...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...

“James has done a good job on my property selling. ......”

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Jul 27,2017
Minithumbup
James
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with ...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...

“I have to admit that due to previous poor experiences, ......”

Share on :
Jul 27,2017
Minithumbup
Alex
James
By: 'Cheryl'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective ...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
View all comments (1)
Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...

“James did a really good job finding me my perfect ......”

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Jul 27,2017
Minithumbup
James
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made ...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
View all comments (1)
Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...

“Accepted a good offer within a week of putting the ......”

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Jul 06,2017
Minithumbup
Alex
James
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
View all comments (3)
Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...

“Having recently completed a property purchase through the Greenwich branch ......”

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Dec 01,2015
Minithumbup
By: 'JS'
Dec 01,2015
4 people found
this helpful
Having recently completed a property purchase through the Greenwich branch of Felicity J Lord, I was incredibly impressed with Chloe Luxon of the Greenwich branch of Felicity J Lord. Throughout the process we had to deal with solicitors who were slow to act and with ...
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Was this helpful? Yes

“What a bunch of cowboys. Will sell there moms if ......”

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Oct 26,2015
Minithumbdown
Alex
By: 'alias'
Oct 26,2015
1 people found
this helpful
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there ...
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What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
Attached Filesnbsp;
Was this helpful? Yes
By: alex lawrence
Nov 02, 2015
View all comments (1)
Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for any potential purchases. ...

“The manager Alex inspired confidence from the first meeting in ......”

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Aug 04,2015
Minithumbup
Alex
By: 'Mrs'
Aug 04,2015
2 people found
this helpful
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer ...
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Comment on agent fees
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
Was this helpful? Yes

“Helpful and efficient, keen to assist when needed during a ......”

Share on :
Sep 03,2014
Minithumbup
By: 'RT'
Sep 03,2014
1 people found
this helpful
Helpful and efficient, keen to assist when needed during a lengthy painful sales process. Helped obtain best price in initial sales process...
read full review
Comment on agent fees
they deserve the fee they got
Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hi RT, Thank you for your review, we are really pleased to hear about the good experience you had and the service you received. All the best for the future! Melanie Smith, Customer Relations Manager. ...

“I apologise in advance for the length of this review ......”

Share on :
Aug 28,2014
Minithumbdown
Alex
Carina
By: 'Dawn'
Aug 28,2014
3 people found
this helpful
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to ...
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What agent could do to change your mind?
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of ‚£150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If you¢â‚¬â„¢d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didn¢â‚¬â„¢t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... don¢â‚¬â„¢t just take my word for it, read the reviews, they speak for themselves.
Attached Filesnbsp;
Comment on agent fees
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
Was this helpful? Yes
By: Customer Relations Manager
Sep 01, 2014
View all comments (1)
Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve our service. Kind regards, Melanie Smith, Customer Relations Manager. ...
No image available Alex
(20)
No image available James
(17)
No image available Martin
(5)
No image available Olivia
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Awards won by Felicity J Lord, London SE10 8NT



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