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    Alex Lawrence
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    James Fullbrook
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    Martin Lawes
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    Olivia Herrara
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    Rebecca Crosbie
At Felicity J Lord estate agents in Greenwich, we pride ourselves on offering excellent customer service to all who cross our threshold, whether you wish to buy or sell property in Greenwich. We know and love the local area we operate in and understand what it is about Greenwich that makes it a great place to live! We cover areas of Greenwich, Deptford, New Cross, Brockley and Lewisham, including postcode areas of SE10, SE8, SE4, SE14 and SE13. All our properties for sale are promoted via our Read full description...website, Rightmove.co.uk and OnTheMarket.com. Additionally, we use social media, newspaper advertising and email and to reach the target audiences. You can contact us seven days a week, from 8am to 10pm.
Felicity J Lord

27 Greenwich Street South Greenwich, London
Greater London
SE10 8NT

0208 293 8555
Oct 05,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on my behalf chasing the buyers and buyers solicitors to keep the process moving. I couldn't have been happier with the level of service and attention I received...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
Was this helpful? Yes
By: Alex Lawrence
Oct 05, 2017
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Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Sep 26,2017
Minithumbup
Alex Lawrence
Martin Lawes
By: 'Chris W'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to find me a buyer for my flat and to ensure our onward purchase went smoothly. They were always polite and up-front over the phone and very quick to return calls to chase my solicitor when required. When we next come to sell our property (...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
Was this helpful? Yes
By: Olivia Herrera
Sep 27, 2017
View all comments (1)
Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...
Sep 09,2017
Minithumbup
Martin Lawes
James Fullbrook
By: 'David Grant'
Sep 09,2017
0 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for us and they achieved a good result in the end. David Grant...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
Aug 24,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'John L'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the process. Provided an accurate valuation, was very happy with the marketing, and were great in ironing out any niggly issues encountered during the conveyancing process....
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
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Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...
Aug 17,2017
Minithumbup
James Fullbrook
Alex Lawrence
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
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Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
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Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...
Jul 28,2017
Minithumbup
James Fullbrook
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a pleasure to speak to him. He also recommended a solicitor, mortgage broker and removal firm, and dealt promptly and efficiently with any issues arising. I am grateful to him and his colleagues for an extremely good service during a s...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
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Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with all buyers/sellers to move it forward and have the agreement on the exchange and completion date. Although James need guides sometime on how to deal with tough situation, I think he will learn it and grow a lot with his age and experience increased. As a junior, his performance has...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
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Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...
Jul 27,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'Cheryl Field'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective house seller or buyer. They kept us well informed during the entire journey and did a splendid job of negotiating on our behalf. More than anything I appreciated their candor and commitment. Huge thanks to the three of them on a jo...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
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Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...
Jul 27,2017
Minithumbup
James Fullbrook
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made the process a whole lot less stressful than it could have been. Thanks James, loving my new flat Cheers...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
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Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...
Jul 06,2017
Minithumbup
Alex Lawrence
James Fullbrook
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
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Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...
Dec 01,2015
Minithumbup
By: 'JS'
Dec 01,2015
4 people found
this helpful
Having recently completed a property purchase through the Greenwich branch of Felicity J Lord, I was incredibly impressed with Chloe Luxon of the Greenwich branch of Felicity J Lord. Throughout the process we had to deal with solicitors who were slow to act and with vendors concealing defects in the property. Chloe dealt with all our concerns with the other parties involved in a professional manner and ensured that the purchase proceeded. I'd have no hesitation in recommending Felicity J Lord, ...
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Was this helpful? Yes
Oct 26,2015
Minithumbdown
Alex Lawrence
By: 'alias'
Oct 26,2015
0 people found
this helpful
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there pressure techniques, making up that there is a lot of competition for the property to which there clearly was none. I said that they should go with any of the people I'm supposedly competing with as I won't be pressured into a deal, the...
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What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
Attached Files
Was this helpful? Yes
By: alex lawrence
Nov 02, 2015
View all comments (1)
Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for any potential purchases. ...
Aug 04,2015
Minithumbup
Alex Lawrence
By: 'Mrs L Mcg'
Aug 04,2015
2 people found
this helpful
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer and web site presence were completed within the week, Chloe efficiently organised and conducted the viewings. The sale followed within a matter of weeks. A well organised team that delivered....
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Comment on agent fees
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
Was this helpful? Yes
Sep 03,2014
Minithumbup
By: 'RT'
Sep 03,2014
1 people found
this helpful
Helpful and efficient, keen to assist when needed during a lengthy painful sales process. Helped obtain best price in initial sales process...
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Comment on agent fees
they deserve the fee they got
Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hi RT, Thank you for your review, we are really pleased to hear about the good experience you had and the service you received. All the best for the future! Melanie Smith, Customer Relations Manager. ...
Aug 28,2014
Minithumbdown
Alex Lawrence
Carina Solomon
By: 'Dawn Petrie'
Aug 28,2014
3 people found
this helpful
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to use FJL as selling agents as they already let and managed my property, and I believed that this would make the process easier with interactions with my tenant etc. However, this was a big mistake on my part. I only wish I had read the reviews on this website before ma...
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What agent could do to change your mind?
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of β€š£150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If youΒ’Γ’β€šΒ¬Γ’β€žΒ’d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didnΒ’Γ’β€šΒ¬Γ’β€žΒ’t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... donΒ’Γ’β€šΒ¬Γ’β€žΒ’t just take my word for it, read the reviews, they speak for themselves.
Attached Files
Comment on agent fees
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
Was this helpful? Yes
By: Customer Relations Manager
Sep 01, 2014
View all comments (1)
Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve our service. Kind regards, Melanie Smith, Customer Relations Manager. ...
Jul 28,2014
Minithumbdown
By: 'Philippa'
Jul 28,2014
1 people found
this helpful
I had to call FJL a number of times before I finally got to see the property I wanted to view. The first appointment, the estate agent didn't turn up and as the office was closed, our call went through to head office, who left a message. No apology. However, they did call me twice to try to sell me a mortgage! Very unimpressed, if this is their usual approach....
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Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Philippa, We are very sorry to hear about the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this for you. Please email customercare@fjlord.co.uk with full details (property and who you dealt with) so we can investigate. Many thanks, Melanie Smith, Customer Relations Manager. ...
Jan 07,2014
Minithumbup
By: 'Ola & Eleni'
Jan 07,2014
0 people found
this helpful
Felicity J Lord were phenomenal is ensuring we rented the best possible place for our needs and requirements. Moving in a few weeks before Christmas can be tedious task, especially when working within strict deadlines, however the professionalism and efficiency of the team in Greenwich was amazing. From the first contact till date, Felicity J Lord remain 100% supportive in assisting with any queries. Thanks to the team we are now living in what I believe the best apartment . With an amazin...
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Was this helpful? Yes
Sep 25,2013
Minithumbup
By: 'Derek'
Sep 25,2013
0 people found
this helpful
Contacted the agent before property construction was complete and received helpful advice on rents and markets. Agent kept in contact up to purchase completion, took photos in first few days and had viewings in the first week and agreed lettings offers within two weeks and tenants moved in a week later. All very smooth and trouble free. they will also be managing the property but to early to know quality of service. Only critical aspect was lack of communication with another local office on anot...
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Was this helpful? Yes
Sep 20,2013
Minithumbup
By: 'LUnwin'
Sep 20,2013
0 people found
this helpful
I have used FJLord two years in a row now and was thrilled when I saw the property I wanted available to let. There was no question for me whether I wanted to go with them as I knew how reliable and helpful they are. I definitely would and already have recommended this company to friends. They communicate with the client very quickly which is extremely helpful for me. The standard of properties they have is very high so you know you\'re getting a good one no matter what...! The only thing I woul...
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Was this helpful? Yes
Sep 19,2013
Minithumbup
By: 'PBrown'
Sep 19,2013
0 people found
this helpful
I have recently gone through the process of letting a property from Felicity J Lord and have been happy with the experience throughout. The negotiator who first showed us the property was prompt, professional and did an excellent job and finding a property that perfectly matched our needs. He came prepared with offer forms and contacted the landlord with the offer in a short time frame, ensuring we secured the property. Following this the reference checks and contract signing was handled well in...
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Was this helpful? Yes
Sep 09,2013
Minithumbup
Bobby Andrews
By: 'david'
Sep 09,2013
0 people found
this helpful
This company can only have my highest recomendations as a private landlord they have gone out of their way to help and arrange services for me, they make it as easy as possible to deal with them. They are fast and efficient and listen to what is required and act with urgency what more could you want or ask for from an agency...
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Was this helpful? Yes
May 24,2013
Minithumbup
Lauren McGhee
By: 'M Manning'
May 24,2013
1 people found
this helpful
Lauren was such a great help when we were looking for a place to rent in Greenwich. We were unlucky in the fact that a landlord had pulled out on us at the last minute, but Lauren worked tirelessly to find us a great new place. It was such a relief to know she was doing everything she could to find us somewhere even better to live....
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Was this helpful? Yes
May 08,2013
Minithumbdown
Lauren McGhee
By: 'Joep'
May 08,2013
1 people found
this helpful
Lauren was mostly very nice, helpful and professional. She responded quickly to phone calls and e-mails. There are a few reasons for the low score. Most importantly is that the fees are very high, over 500 pounds, but we didn\'t get much in return. We got a properly drafted contract that I\'m very happy with, but without any possibility for adjustments. Why are we paying 150 for printing a document? The check in costs about 120, but the guy missed a lot of problems that we encountered a f...
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What agent could do to change your mind?
Make the check-in optional, don\'t charge so much money for printing a copy of a contract that we then have no possibility of changing. Fix the system so we can make adjustments later or something, or don\'t charge so much.
Attached Files
Was this helpful? Yes
Apr 16,2013
Minithumbup
Bobby Andrews
Lauren McGhee
By: 'John'
Apr 16,2013
1 people found
this helpful
I have let my property twice through this branch and have been very pleased with the professional service and helpful staff. On both occasion FJL have sourced good quality tenants and thankfully I have not had any problems to date. I am particularly impressed with how FJL can close agreements between landlord and tenant....
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Was this helpful? Yes
Apr 16,2013
Minithumbdown
By: 'Bas van der Es'
Apr 16,2013
1 people found
this helpful
My compagny provided me a housing tour, and this specific property was definitely better than the others I saw this day. It fullfilled all my main requirements, so already on day 2 of my new posting in the UK I decided to take the house. The garden was not ready, there was no furniture yet, but the agent seems to be an energetic lady, and I had little doubt that she could make it work (and she did). The thing which I had not expected was the amount of time it took to close the deal. Endless f...
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Was this helpful? Yes
Feb 06,2013
Minithumbup
Bobby Andrews
Lauren McGhee
By: 'Surrinder Basi'
Feb 06,2013
2 people found
this helpful
I received an first class service from Bobby (letting\'s manager) and Lauren. They managed to let out two of my apartments in the same building in a very short period of time. They are very professional and responsive. I am a developer and spend a lot of time dealing with Estate agents. My experience of FJ Lord lettings has been very positive and I would highly recommend them....
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Was this helpful? Yes
Jan 27,2013
Minithumbup
Bobby Andrews
By: 'Alison'
Jan 27,2013
3 people found
this helpful
My property was let quickly and I found all the staff I dealt with friendly, helpful and efficient, overall I was very pleased with the service....
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Was this helpful? Yes
Dec 17,2012
Minithumbup
Lauren McGhee
By: 'Pablo'
Dec 17,2012
2 people found
this helpful
Coming from Spain, Lauren managed to find us a property in few hours. We were lucky that she had a good and affordable property in mind by the time we call her, so the whole process was very quick....
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Was this helpful? Yes
Nov 17,2012
Minithumbup
By: 'June Chapman/Joan Ball'
Nov 17,2012
1 people found
this helpful
The whole shop is full of helpful, approachable people. We started with sales and then proceeded to lettings - any other agent might have shown us the door!! However, with perseverance we all got a satisfactory end to a long state of affairs!!...
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Was this helpful? Yes
Nov 05,2012
Minithumbup
Bobby Andrews
By: 'Victoria Phillips'
Nov 05,2012
2 people found
this helpful
Bobby at Felicity J. Lord was very efficient, proactive, thorough and considerate and I would have no hesitation in recommending him/ Felicity J Lord Greenwich. The entire process from my initial phone enquiry through to the tenants moving in to the property took only a week and I was very pleasantly surprised and relieved. Any queries I had were answered immediately, I was kept in the loop at all stages and, very importantly, time was not wasted with any tedious sales pitch as the quality disp...
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Was this helpful? Yes
Areas covered
  • SE10
  • SE8
  • SE4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
94% customers were satisfied with fees 100% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£264,000
  • Max: Β£1,335,000

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9 0 6 2 10 1 2 1 1 1
Alex Lawrence - upload your photo Alex Lawrence
9 reviews

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James Fullbrook - upload your photo James Fullbrook
9 reviews

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Martin  Lawes  - no image available Martin Lawes
2 reviews

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Olivia Herrara - no image available Olivia Herrara
administrator
0 reviews

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Rebecca  Crosbie - no image available Rebecca Crosbie
Sales Negotiator
0 reviews

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Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

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Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

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