At Felicity J Lord estate agents in Greenwich, we pride ourselves on offering excellent customer service to all who cross our threshold, whether you wish to buy or sell property in Greenwich. We know and love the local area we operate in and understand what it is about Greenwich that makes it a great place to live! We cover areas of Greenwich, Deptford, New Cross, Brockley and Lewisham, including postcode areas of SE10, SE8, SE4, SE14 and SE13. All our properties for sale are promoted via our Read full description...website, Rightmove.co.uk and OnTheMarket.com. Additionally, we use social media, newspaper advertising and email and to reach the target audiences. You can contact us seven days a week, from 8am to 10pm.
Felicity J Lord

27 Greenwich Street South Greenwich, London
Greater London
SE10 8NT

0208 293 8555
Website not available

Properties for Sale
Properties to Rent

“ Quick, Easy Sale... ”

Jun 15,2018
Minithumbup
By: 'Claire'
Jun 15,2018
0 people found
this helpful
Felicity J Lord were great from start to finish - we cannot fault them. They were friendly but professional and kept us informed about our sale throughout. From accepting the offer from our buyers to completion, the whole thing took 8 weeks (would have been 6 weeks ...
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Comment on agent fees
They earned every penny for helping us achieve a quick and stress free sale. Fees were standard compared to other agents we spoke to.
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“ Excellent Sales Service... ”

Mar 26,2018
Minithumbup
By: 'Michelle Buccilli, Sales Manager at Goldsborough E'
Mar 26,2018
0 people found
this helpful
In our capacity as Landlord/Managing Agent and Estate Agent for Tudor Grange a local retirement development in Blackheath. James Fullbrook was our primary contact for the sales chain in this transaction. I found James extremely helpful, approachable, patient and always the utmost professional throughout ...
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Comment on agent fees
n.a
Was this helpful? Yes
By: ross
Mar 27, 2018
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Hi Michelle, Thank you for your kind review of our Greenwich branch, we're pleased to hear they were helpful, approachable, patient and professional throughout. We will pass this feedback on. Thank you, Regards Ross ...
Feb 23,2018
Minithumbup
By: 'Nicholas Ayre'
Feb 23,2018
1 people found
this helpful
I first interacted with Felicity J Lord back in 2011 when they valued my flat before I renovated it. I recalled how helpful and professional they had been back then, so when I decided to sell in December 2107 it seemed logical that I should instruct them ...
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Comment on agent fees
The fees were reasonable and I felt they earned them.
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Feb 22,2018
Minithumbup
By: 'Iva'
Feb 22,2018
1 people found
this helpful
Very professional service. Would be very happy to recommend them to everyone. Always left us feedback about the viewings. Good management also. We are very happy. Thanks...
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Comment on agent fees
Good
Was this helpful? Yes
By: Alex Lawrence
Feb 22, 2018
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Dear Ivana, thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. We're happy we could meet your expectations! We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents ...
Jan 10,2018
Minithumbup
By: 'Craig'
Jan 10,2018
1 people found
this helpful
Felicity J Lord generated a lot of interest in the flat over a short period of time. The marketing materials were really good, as was the service....
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By: Alex Lawrence
Jan 11, 2018
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Dear Craig, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Felicity J Lord Greenwich estate agents (Greenwich office) ...
Dec 28,2017
Minithumbup
By: 'P Wilson'
Dec 28,2017
1 people found
this helpful
Brilliant service throughout our sale process from valuation till completion. Valuation by Alex was realistic and thorough, Marketing was very efficient and we were kept up to date at all times. Once an offer was made James kept all parties up to date on the ...
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Comment on agent fees
Not the cheapest but good value for money
Was this helpful? Yes
Dec 21,2017
Minithumbup
By: 'POINT CLOSE'
Dec 21,2017
1 people found
this helpful
James a very pleasant and helpful person always on hand to advise and the transaction did go smoothly. Our solicitor did however comment his phone calls interrupted her little. Thank you James....
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Comment on agent fees
N/A
Was this helpful? Yes
By: Alex Lawrence
Dec 21, 2017
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Thank you for taking the time to leave us feedback. We are very pleased to hear about your experience with us whilst purchasing your new property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, James, Martin and Olivia Felicity J Lord Greenwich estate agents ...
Oct 05,2017
Minithumbup
By: 'Pelton'
Oct 05,2017
1 people found
this helpful
Alex and James took care of the sale of my Greenwich property. They were incredibly professional and kept me well informed as the process went through. The reason they get 5 stars from me is that they also spent a lot of time and energy on ...
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Comment on agent fees
I negotiated the rate down and got a very competitive rate.
Was this helpful? Yes
By: Alex Lawrence
Oct 05, 2017
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Dear Oliver, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!! From all the team at Felicity J lord Greenwich ...
Sep 26,2017
Minithumbup
By: 'Chris W'
Sep 26,2017
1 people found
this helpful
I recently used Felicity J Lord for both a sale and subsequent purchase. Having had several experiences with estate agents over the past two years, I found FJL to be by far the most honest, hard-working and responsive. Both Martin and Alex worked tirelessly to ...
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Comment on agent fees
The agency fees seemed reasonable for the service provided.
Was this helpful? Yes
By: Olivia Herrera
Sep 27, 2017
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Dear Chris, we are delighted you're happy with our agency, and that we gave you a smooth sale of your property. Thank you for your feedback! From Alex, Martin and all the team here at Greenwich, we wish you the very best of luck for the future. ...
Sep 09,2017
Minithumbup
By: 'David Grant'
Sep 09,2017
1 people found
this helpful
Our sale took a long time - nearly 8 months. Originally we were told it should take 2 - 4 weeks! However, we don't blame the agents for this, as the market was changing at the time. I feel the staff at Felicity Lord worked very hard for ...
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Comment on agent fees
They are high, and I know it is usual to complain about this, but in this case the branch had to work hard to get our house sold, and I feel they earned their fees.
Was this helpful? Yes
By: alex lawrence
Oct 25, 2017
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Dear David, Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst selling your property. We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Alex, Martin, James and Olivia ...
Aug 24,2017
Minithumbup
By: 'John L'
Aug 24,2017
0 people found
this helpful
FJL provided a professional service from start to finish in the valuation, marketing, selling and closing of the sale of our property. Can happily recommend them, where there was always someone on the end of the line to assist you at all stages of the ...
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Was this helpful? Yes
By: Alex Lawrence
Aug 24, 2017
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Thank you John, We always love to hear from our customers, especially with such great feedback. We wish you all the best and hope to speak to you again in the future. Best Regards Alex, James and the team Felicity J Lord Greenwich estate agents ...
Aug 17,2017
Minithumbup
By: 'Lorraine'
Aug 17,2017
0 people found
this helpful
Absolute pleasure doing business with FJL who were professional, friendly and extremely helpful with my flat sale! Thank you once again!...
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Comment on agent fees
Fees were market rate in the area
Was this helpful? Yes
By: Alex Lawrence
Aug 19, 2017
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Dear Lorraine, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James and the team at Felicity J Lord. ...
Jul 28,2017
Minithumbup
By: 'Clipperphile'
Jul 28,2017
0 people found
this helpful
James handled both the sale of my flat and the purchase of my new one. The purchase was a lengthy and protracted process, encountering a number of problems along the way. Throughout both transactions, James was consistently helpful and supportive and it was always a ...
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Was this helpful? Yes
By: Alex Lawrence
Jul 28, 2017
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Thank you for leaving such great and detailed feedback about your experience with James. All the very best, Felicity J Lord Greenwich ...
Jul 27,2017
Minithumbup
By: 'Jihai'
Jul 27,2017
0 people found
this helpful
James has done a good job on my property selling. He put a lot of effort to push the progress. As there are 4 chains, it is challenge for all of us to move it quick and get it complete easily. James try to engage with ...
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Comment on agent fees
fair
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
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Thank you for leaving such great and detailed feedback about your experience with James at Felicity J Lord Greenwich estate agents. We wish you all the best for the future in your new home. Felicity J Lord Greenwich Estate Agents ...
Jul 27,2017
Minithumbup
By: 'Cheryl Field'
Jul 27,2017
0 people found
this helpful
I have to admit that due to previous poor experiences, I generally dread dealing with Estate Agents.My expectations were completely turned on their head by Alex, Martin and James. They were outstanding and I cannot recommend them highly enough of you are a prospective ...
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Comment on agent fees
In line with expectations
Was this helpful? Yes
By: Alex Lawrence
Jul 27, 2017
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Dear Cheryl, We really appreciate you taking the time to leave us this feedback. Thank you so much for the positive review; it was a pleasure helping out! Wishing you all the best, Alex, James Martin, and the team at Felicity J Lord. ...
Jul 27,2017
Minithumbup
By: 'Karenna'
Jul 27,2017
0 people found
this helpful
James did a really good job finding me my perfect flat, he knew exactly what I wanted and showed me my flat before it went on the market. He gave me regular updates during the buying process and as a first time buyer this made ...
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Comment on agent fees
n/a as buyer
Was this helpful? Yes
By: James Fullbrook
Jul 28, 2017
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Thanks Karen for the great feedback, glad your enjoying your new place, if you ever need any assistance please feel free to get in contact. All the very best. James and the Greenwich team ...
Jul 06,2017
Minithumbup
By: 'J'
Jul 06,2017
0 people found
this helpful
Accepted a good offer within a week of putting the property on the market. Brilliant! Alex and James and the rest of the team did an outstanding job. Well done!...
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Comment on agent fees
Ok, once negotiated
Was this helpful? Yes
By: Alex Lawrence
Jul 06, 2017
View all comments (3)
Thank you for taking the time to leave a review for us at Felicity J Lord Greenwich. Were happy we could meet your expectations! We are always more than happy to assist you if anything else comes up. All the best Alex, James and the team at Felicity J Lord. ...
Dec 01,2015
Minithumbup
By: 'JS'
Dec 01,2015
4 people found
this helpful
Having recently completed a property purchase through the Greenwich branch of Felicity J Lord, I was incredibly impressed with Chloe Luxon of the Greenwich branch of Felicity J Lord. Throughout the process we had to deal with solicitors who were slow to act and with ...
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Was this helpful? Yes
Oct 26,2015
Minithumbdown
By: 'alias'
Oct 26,2015
1 people found
this helpful
What a bunch of cowboys. Will sell there moms if given the opportunity. They lied and made up replies on behalf of their client, which was interesting, especially after getting copies of the e-mails directly from the client recently. The best was to see there ...
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What agent could do to change your mind?
Develop and apply common values such as Integrity & Excellence
Attached Files
Was this helpful? Yes
By: alex lawrence
Nov 02, 2015
View all comments (1)
Thanks for your review. We're really sorry you feel this way - please contact the branch manager and we'll try and help you resolve this. However just to note we do not take a holding deposit for any potential purchases. ...
Aug 04,2015
Minithumbup
By: 'Mrs L Mcg'
Aug 04,2015
2 people found
this helpful
The manager Alex inspired confidence from the first meeting in terms of FJL's ability to market the property effectively to achieve a good sale in a timely fashion. Professional but not overly pushy in his approach, he was realistic about viewings and timescale. The photographer ...
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Comment on agent fees
The manager honoured a colleagues previous fee quote which was very reasonable for the London area.
Was this helpful? Yes
Sep 03,2014
Minithumbup
By: 'RT'
Sep 03,2014
1 people found
this helpful
Helpful and efficient, keen to assist when needed during a lengthy painful sales process. Helped obtain best price in initial sales process...
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Comment on agent fees
they deserve the fee they got
Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hi RT, Thank you for your review, we are really pleased to hear about the good experience you had and the service you received. All the best for the future! Melanie Smith, Customer Relations Manager. ...
Aug 28,2014
Minithumbdown
By: 'Dawn Petrie'
Aug 28,2014
3 people found
this helpful
I apologise in advance for the length of this review but I felt it was important to share my experience with others so that they can avoid making the same bad decision I did to use FJL services to sell their property. I decided to ...
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What agent could do to change your mind?
Nothing. Before writing this review I contacted the customer services representative who asked the Area Sales Manager to get in touch with me to discuss my experience. I wanted to give FJL the opportunity to investigate the issues I raised and provide a response. The Area Sales Manager reported back that he understood my frustration at the service received and had spoken with all parties concerned to reiterate company expectations to them. He also expressed that I had been very unfortunate in my dealings with the Greenwich branch and it was unusual for all the things to go wrong that did so in my sales transaction. I do not think that sentiment is supported by the other reviews on this website and that my experience is as isolated as he suggests. I was offered a discount of β€š£150+VAT as a gesture of goodwill for my inconvenience. I felt that the issues were glossed over and the seriousness not understood. He did not fully appreciate the additional stress and hassle that I encountered throughout the process, and I got the sense that there was no real appetite to tackle the problems and improve the situation. On a positive note, I did come across a proficient individual who I would trust to sell my property in a competent and expert manner. If youΒ’Γ’β€šΒ¬Γ’β€žΒ’d like to sell a property in the Greenwich area, hassle free, then contact Tamer Alcici of Conran Estates. On first meeting him, I could tell he was on the ball and knows his market/clients. My only regret is that I didnΒ’Γ’β€šΒ¬Γ’β€žΒ’t sign up with him to sell my property, for reasons explained above. Save yourself a lot of grief and go and have a chat with Tamer. And... donΒ’Γ’β€šΒ¬Γ’β€žΒ’t just take my word for it, read the reviews, they speak for themselves.
Attached Files
Comment on agent fees
I think the higher than average fees FJL charge are not justified when they offer such a poor level of service. The best price was achieved but I believe that this was due to the market conditions rather than anything FJL did.
Was this helpful? Yes
By: Customer Relations Manager
Sep 01, 2014
View all comments (1)
Dear Dawn, Thank you for your feedback regarding our service and the handling of your complaint. We are sorry that you felt dissatisfied but thank you for your feedback in order that we may improve our service. Kind regards, Melanie Smith, Customer Relations Manager. ...
Jul 28,2014
Minithumbdown
By: 'Philippa'
Jul 28,2014
1 people found
this helpful
I had to call FJL a number of times before I finally got to see the property I wanted to view. The first appointment, the estate agent didn't turn up and as the office was closed, our call went through to head office, who left ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 29, 2014
View all comments (1)
Dear Philippa, We are very sorry to hear about the service you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this for you. Please email customercare@fjlord.co.uk with full details (property and who you dealt with) so we can investigate. Many thanks, Melanie Smith, Customer Relations Manager. ...
Jan 07,2014
Minithumbup
By: 'Ola & Eleni'
Jan 07,2014
0 people found
this helpful
Felicity J Lord were phenomenal is ensuring we rented the best possible place for our needs and requirements. Moving in a few weeks before Christmas can be tedious task, especially when working within strict deadlines, however the professionalism and efficiency of the team in Greenwich ...
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Was this helpful? Yes
Sep 25,2013
Minithumbup
By: 'Derek'
Sep 25,2013
0 people found
this helpful
Contacted the agent before property construction was complete and received helpful advice on rents and markets. Agent kept in contact up to purchase completion, took photos in first few days and had viewings in the first week and agreed lettings offers within two weeks and ...
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Was this helpful? Yes
Sep 20,2013
Minithumbup
By: 'LUnwin'
Sep 20,2013
0 people found
this helpful
I have used FJLord two years in a row now and was thrilled when I saw the property I wanted available to let. There was no question for me whether I wanted to go with them as I knew how reliable and helpful they are. ...
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Was this helpful? Yes
Sep 19,2013
Minithumbup
By: 'PBrown'
Sep 19,2013
0 people found
this helpful
I have recently gone through the process of letting a property from Felicity J Lord and have been happy with the experience throughout. The negotiator who first showed us the property was prompt, professional and did an excellent job and finding a property that perfectly ...
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Was this helpful? Yes
Sep 09,2013
Minithumbup
By: 'david'
Sep 09,2013
0 people found
this helpful
This company can only have my highest recomendations as a private landlord they have gone out of their way to help and arrange services for me, they make it as easy as possible to deal with them. They are fast and efficient and listen to ...
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Was this helpful? Yes
May 24,2013
Minithumbup
By: 'M Manning'
May 24,2013
1 people found
this helpful
Lauren was such a great help when we were looking for a place to rent in Greenwich. We were unlucky in the fact that a landlord had pulled out on us at the last minute, but Lauren worked tirelessly to find us a great new ...
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Was this helpful? Yes
May 08,2013
Minithumbdown
By: 'Joep'
May 08,2013
1 people found
this helpful
Lauren was mostly very nice, helpful and professional. She responded quickly to phone calls and e-mails. There are a few reasons for the low score. Most importantly is that the fees are very high, over 500 pounds, but we didn\'t get much in return. We ...
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What agent could do to change your mind?
Make the check-in optional, don\'t charge so much money for printing a copy of a contract that we then have no possibility of changing. Fix the system so we can make adjustments later or something, or don\'t charge so much.
Attached Files
Was this helpful? Yes
Areas covered
  • SE10
  • SE8
  • SE4
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
95% customers were satisfied with fees 96% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: Β£252,000
  • Max: Β£1,335,000

Letting No data

Property Redress Scheme


Review statistics

From Landlords From Tenants From Vendors From Buyers Other
9 0 6 2 15 1 3 1 2 1

Fees

No fees set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

Complaints Procedure

No procedure set.
Last updated at 2:09 PM 27/07/2017 by Alexander Lawrence

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