Felicity J Lord

3 Greenwich South Street Greenwich, London
Greater London
SE10 8NW

020 8269 0844
Website not available

Properties for Sale
Properties to Rent

Feb 12,2018
Minithumbdown
Lauren
By: 'DontCallMeBaby'
Feb 12,2018
3 people found
this helpful
Make sure you do not trust anything they say verbally. They both do not respond to emails and also do not record anything that was discussed verbally. Do not move forward until you get it all down on email....
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Comment on agent fees
You pay the fees and they do half the work. It's very stressful using them.
Was this helpful? Yes
By: ross
Feb 12, 2018
View all comments (1)
Hi there, We're very sorry to hear this, we value all feedback and have already provided you with a detailed response to the matter above. Thank you, Regards Ross ...
Apr 27,2017
Minithumbdown
By: 'the_chaffinch'
Apr 27,2017
1 people found
this helpful
Verbally agreed to waive letting fees as the property was also being shown by Alex Neil then reneged on the offer once we had sent the deposit over costing an extra £400. My own stupid fault for trusting an estate agent, my advice would be ...
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Comment on agent fees
‚£400 more than they agreed, bargain.
Was this helpful? Yes
Oct 26,2015
Minithumbdown
Lauren
By: 'Rachel'
Oct 26,2015
0 people found
this helpful
I rented a flat via their agency and I am very unhappy the way this agency dealt with the whole process from the beginning. They never answer my emails and are very evasive and condescending over the phone. It's hard to understand why I paid ...
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Was this helpful? Yes
By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Good evening, We are really sorry to read this. Would you mind emailing the details to help@fjlord.co.uk so we can investigate the problems you faced further? Thank you. Melanie Smith, Customer Relations Manager ...
Jul 07,2014
Minithumbdown
By: 'Landlord111'
Jul 07,2014
1 people found
this helpful
For property management avoid FJLord completely. I had the unfortunate experience of paying 13% for my flat to be managed and it resulted in me having to manage the property managers whilst making expensive international phone calls to get the simplest tasks completed because they can't ...
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What agent could do to change your mind?
- Delivered on the agreed services - Improve communication within the company, between branch, management and billing - Train staff on escelation process, to be competent to deal with and reply to customer requests
Attached Files
Comment on agent fees
The fees were in line with other agents in the area, however the service was so disappointing and of low quality that probably any agent would have been better.
Was this helpful? Yes
By: Customer Relations Manager
Jul 22, 2014
View all comments (1)
Dear Landlord111, I'm really sorry to hear about your experience and the service you received. Please can you email customercare@fjlord.co.uk with your name and property details so we can investigate this. We do not condone poor service and would like the opportunity to try and rectify the situation. Many thanks, Melanie Smith, Customer Relations Manager ...
Sep 24,2013
Minithumbdown
Lauren
By: 'IOF'
Sep 24,2013
2 people found
this helpful
Lauren told me about a property available last wednesday and I agreed to view it on thursday. I turned up, however she told me when I arrived that they had no keys, it was a wasted journey for me, but I gave them the benefit ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
0% customers were satisfied with fees 25% accuracy of agent's valuations
Price range of properties reviewed
Sales No data
Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
0 1 0 3 0 0 0 0 0 1
No image available Lauren
(8)

No image available Lauren
(1)

Fees

No fees set.

Complaints Procedure

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Awards won by Felicity J Lord, London SE10 8NW

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