No description available.
Felicity J Lord

Unit 3 C South Quay Plaza 189 Marsh Wall Canary Wharf, London
Greater London
E14 9SH

020 7987 6776
Website not available

Properties for Sale
Properties to Rent

Feb 28,2018
Minithumbdown
By: 'AVOID AT ANY COSTS'
Feb 28,2018
0 people found
this helpful
AVOID this agency at any costs!!! We wanted to rent a one bedroom apartment in E14 and we got in touch with Ana. First she showed us a flat which was nothing like the one on the photos claimimg -"there must be some ...
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Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, We're sorry to hear about the poor experience you had with our Canary Wharf branch. We understand the branch manager has attempted to call you to apologise and resolve the issue. She would would really appreciate it if you could get in touch with her to move this forward. Thank you, Regards Ross ...
Oct 04,2017
Minithumbdown
By: 'SGP'
Oct 04,2017
2 people found
this helpful
If you would like to have your money taken without a clear explanation of the fee structure then go with these guys. They seem to frustrate both the landlord and the tenant with their poor communication....
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Comment on agent fees
Fees are way too high and there's no negotiation even though you've used them For several years. They charge the landlord and tenants separate fees.
Was this helpful? Yes
Oct 03,2017
Minithumbdown
By: 'Brijesh Shivnani'
Oct 03,2017
1 people found
this helpful
I don't have words to describe how frustrated I am with this agency. Right from the day we have moved in, we have been constantly arguing with them over issues related to maintenance.Imagine something as basic as boiler and heating wasn't working. ...
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Comment on agent fees
considering the service they provide , one shouldn't be paying anything to them. They would any which ways mint money by providing unreasonably high quotes for maintenance.
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, We apologies for the poor experience you received with us, please email in to help@fjlord.co.uk so we can look into your experience. Thank you, Regards Ross ...
Sep 15,2017
Minithumbup
By: 'Happy Seller'
Sep 15,2017
0 people found
this helpful
Adam and his team were always very courteous and got back to me most of the time following queries. I was very pleased with the selling price they achieved for my apartment. There was a last minute repair needed to a cupboard just before completion ...
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Comment on agent fees
Reasonable fees
Was this helpful? Yes
By: ross
Mar 09, 2018
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Hi there, Thanks for your kind words and thank you for the 4-star feedback. Have a wonderful day, Regards Ross ...
Apr 24,2017
Minithumbup
By: 'Excellent agents'
Apr 24,2017
0 people found
this helpful
Professional, courteous and effective, it was a pleasure to have Adam and the team at Felicity J Lord South Quay Plaza act as agents on our sale....
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Comment on agent fees
Fees were reasonable
Was this helpful? Yes
By: ross
Mar 09, 2018
View all comments (1)
Hi there, Thanks for your kind words and thank you for the 5-star feedback. Have a wonderful day, Regards Ross ...
Jan 16,2017
Minithumbdown
By: 'Kayla'
Jan 16,2017
3 people found
this helpful
Honestly, It is the worst agency I ever dealt with. I asked them to manage my property and I have never been told that the Quality Tenants they found never paid the rent since they moved in. It was 5 month until I called up to ...
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Comment on agent fees
Higher than Market price.
Was this helpful? Yes
By: Ross
Jan 18, 2017
View all comments (1)
Hi Kayla, We're sorry to hear about your poor experience with our Canary Wharf branch. Please email in to our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Oct 06,2016
Minithumbdown
By: 'LuCreps'
Oct 06,2016
2 people found
this helpful
The worst agency I ever dealt with. When they wanted the money they were chasing everyday but when you need something from them, they ignore you and don't care about you. They look very professional at first but you will find out afterwards that they ...
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Comment on agent fees
Very bad
Was this helpful? Yes
By: Ross
Oct 19, 2016
View all comments (1)
Hi LuCreps, We're very sorry to hear about your poor experience with our Canary Wharf branch. We would like to investigate your experience further. Please email our help team at help@fjlord.co.uk so we can investigate. Regards Ross ...
Aug 05,2016
Minithumbdown
By: 'Any property is only worth what a buyer is willing'
Aug 05,2016
0 people found
this helpful
An estate agent's role is to take offers and relay it to sellers of a property. In this respect l was utterly shocked when Steven Daley levelled accusations at me about insulting the owners just because he did not like the offer I put in ...
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What agent could do to change your mind?
No experience
Attached Files
Comment on agent fees
No experience
Was this helpful? Yes
Feb 13,2016
Minithumbdown
By: 'Ravs'
Feb 13,2016
1 people found
this helpful
Worst agents ever.Spoke to 3 different people regarding buying flat in Canary Wharf and surrounding areas. All 3 were pushy as they know it all, not listening to my preferences at all, very disrespectful Even the first girl I spoke to mentioned this property is not ...
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Was this helpful? Yes
Feb 01,2016
Minithumbup
By: 'Christopher'
Feb 01,2016
0 people found
this helpful
The worst letting agent I have ever dealt with. The flat had no hot water in the toilet, which is clearly unsanitary - this was never fixed. When we left the property, they lost £2,426.67 and couldn't find the payment on their system! This was ...
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Comment on agent fees
The fees were overpriced, and didn't reflect the poor level of service we received
Was this helpful? Yes
By: Felicity J Lord
Feb 01, 2016
View all comments (1)
Hi Christopher, We're very sorry to hear about your poor experience with us. Please forward all the details, including your local branch name to help@fjlord.co.uk. Regards, Ross ...
Oct 12,2015
Minithumbdown
By: 'Manh Chu'
Oct 12,2015
1 people found
this helpful
We saw the 1-bed flat and decided to move-in on 02/10/2015 with an agree of 6 months renting fee in advice. After signing the offer form they took £1,000 deposit from our credit card. We did submit all required documents; however, they said our guarantor does not ...
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What agent could do to change your mind?
Of course, refund our money
Attached Files
Was this helpful? Yes
Feb 26,2015
Minithumbup
By: 'Roni'
Feb 26,2015
0 people found
this helpful
FJ Lord is a reliable agency, with which I worked intermittently since 2004. They are thorough in their checks of prospective tenants and AST terms, and keep prompt communication with the landlord throughout the tenant search period. On the down side, I sense that the agency ...
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Was this helpful? Yes
By: Customer Relations Manager
Mar 09, 2015
View all comments (1)
Dear Roni, Thank you for your review. Please can you get in touch with us via email help@fjlord.co.uk so that we can investigate this. Many thanks Melanie Smith Customer Relations Manager ...
Feb 25,2015
Minithumbup
By: 'J Shelton'
Feb 25,2015
0 people found
this helpful
I recently sold my property in Canary Wharf, and the South Quay office of Felicity J Lord acted as my agents. They provided a professional and courteous service; there were a few issues to deal with and the team in the office dealt with these ...
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Was this helpful? Yes
By: Customer Relations Manager
Mar 05, 2015
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Hi J Shelton Thank you for your review. We are really pleased to hear about the good service you received from the team. All the best for the future! Melanie Smith Customer Relations Manager ...
Sep 17,2014
Minithumbdown
By: 'Antony T'
Sep 17,2014
4 people found
this helpful
I'm writing this review because I wish to warn people about the the level of service that this particular branch has provided me with during my tenancy period. I will address 3 instances in which I felt that their level service had been both poor and ...
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What agent could do to change your mind?
Re-examine the word \"Professionalism\"
Attached Files
Was this helpful? Yes
Aug 07,2014
Minithumbup
By: 'Russell'
Aug 07,2014
0 people found
this helpful
Absolutely amazing. Had numerous issues as a result of my solicitor, and Adam was very courteous and ensured that the transaction went through as fast as possible. Being available at all times to g Deal with problems as they arose, and kept regular contact to ...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 12, 2014
View all comments (1)
Hi Russell, Many thanks for taking the time to write this review. We're really pleased to hear about your experience and the service you received from Adam and the team. All the best for the future! Melanie Smith, Customer Relations Manager. ...
May 16,2014
Minithumbdown
By: 'eric'
May 16,2014
1 people found
this helpful
The service is terrible. I lived in a flat with broken boiler for over three months. eventually , I had to call environmental office of council to deal with them. All their excuses to no to do the repair are they can not contact the landlord. ...
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Was this helpful? Yes
By: Customer Relations Manager
May 27, 2014
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Dear Eric We are really sorry to hear about your experience and the service you received. Please could you email us with your name and contact details so we can look in to this: customercare@fjlord.co.uk Many thanks Melanie Smith, Customer Relations Manager ...
Apr 29,2014
Minithumbdown
By: 'Sandra'
Apr 29,2014
3 people found
this helpful
I am writing this review for others to be aware of their poor professionalism. I am not from here and just moved to London for work 2 months ago. They hassled me to obtain payments of deposit and other stuff but then the actual day I ...
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What agent could do to change your mind?
This agency lack professionalism and doesn\'t do their job. i wonder if they understand what their job is....
Attached Files
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear Sandra I am really sorry to hear about your experience and the service you received. Please could you email your full name and property details to customercare@fjlord.co.uk so I can look in to this for you. Many thanks Melanie Smith, Customer Relations Manager ...
Jan 14,2014
Minithumbdown
By: 'RA'
Jan 14,2014
1 people found
this helpful
Absolutely terrible estate agent when you come to leave them. They were very helpful when looking for a property but when we decided to move they become very hostile. They kept getting the date that we gave our notice on incorrect, thereby wanting more rent ...
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What agent could do to change your mind?
Nothing
Attached Files
Was this helpful? Yes
Oct 02,2012
Minithumbup
By: 'A Hill'
Oct 02,2012
0 people found
this helpful
Robbie seemed to be very proactive and energetic in the marketing of my property and in the securing of a quality tenant. Recommended....
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Was this helpful? Yes
Aug 02,2012
Minithumbdown
By: 'Chris'
Aug 02,2012
8 people found
this helpful
* I moved into the flat last summer (2011) where I found it in average condition. The flat wasn\'t cleaned to professional standard and no one bothered to change that . So I cleaned it myself. * The window seals were (are still) aged and the aerial socket ...
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What agent could do to change your mind?
Transparency, healthy work attitude with can-do mentality, *calling back when asked*, get things done and care about the tenants.
Attached Files
Was this helpful? Yes
Jul 25,2012
Minithumbdown
By: 'Lucy'
Jul 25,2012
5 people found
this helpful
I have recently tried to rent a property through Felicity J Lord. Tom Bates seemed to be very friendly and professional. I had decided to rent the property, to find later on that it wouldn\'t be available to live there. Unfortunatelly it has been ...
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What agent could do to change your mind?
Just paid my money back.
Attached Files
Was this helpful? Yes
Feb 29,2012
Minithumbdown
By: 'Ocara'
Feb 29,2012
9 people found
this helpful
Was looking for a flat to rent and in 1-month time (thanks god i was very flexible and could wait until i found a new place perfect for my needs) i had just 1 viewing with them of an ugly flat (of course IMHO). On the ...
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Was this helpful? Yes
Jul 22,2010
Minithumbdown
By: 'tappa'
Jul 22,2010
4 people found
this helpful
These are the worst agents I have ever used. I used them for a full management. The tenants brought cockroaches into my flat which I was told was treated, but wasn't. Tenants left 3 weeks early and was not told. Cockroaches were crawling out of the ...
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Was this helpful? Yes
By: Customer Relations Manager
Jul 23, 2010
View all comments (1)
Hi Tappa. I am sorry that you have been unhappy with our lettings division. Please email the details to sharon.collins@spicerhaart.co.uk and we can investigate this for you. ...
Areas covered
Advertise on
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
47% customers were satisfied with fees 47% accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £530,000

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
2 3 1 9 4 0 0 0 0 4

Fees

No fees set.

Complaints Procedure

No procedure available.

Awards won by Felicity J Lord, London E14 9SH

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