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Felicity J Lord

23 Tranquil ValeBlackheath Village Blackheath, London
Greater London
SE3 0BU

020 8852 9522

Jun 10,2015
Minithumbdown
By:
Jun 10,2015
0 people found
this helpful
Unjustified fees!! My boyfriend has been renting from them for the past few years, his contract ended, and chose not to renew it and we found another place. As with every new property to rent, referencing is required, pretty standard. Not standard when you have to pay £30, for them to give a reference for my new place!! I could not belive it, this was not in his contract, and we couldn't see it anywhere in writing anywhere else....yet we didn't have much choice in paying it, otherwise we...
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By: Customer Relations Manager
Jul 15, 2015
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Hi T.Turner I'm really sorry to hear this. Please could you email help@fjlord.co.uk and we can look in to this for you. Many thanks Melanie Smith Customer Relations Manager....
May 19,2014
Minithumbdown
By:
May 19,2014
3 people found
this helpful
We moved 250 miles north, and were due a baby (and therefore unable to make repeated trips to London), it was important for us to know that a team on the ground would be able to deal with any concerns that either we or the tenant may have. However, we feel that Felicity J Lord have seriously failed in their undertaking as a management company in some major instances. First and foremost, property inspections should have been carried out on the property on a yearly basis. At no point duri...
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What agent could do to change your mind?
a: performed property visits b: informed us of work requiring done c: responded to complaints in a timely manner d: DONE THE JOB WE PAID THEM TO DO
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By: Customer Relations Manager
May 27, 2014
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Dear customer We are really sorry to hear about your experience and the service you received. Customer service is important to us here at Felicity J Lord and we would like the opportunity to look in to this further. Please could you email your contact details, name and property details to customercare@fjlord.co.uk and we will take this further. Many thanks Melanie Smith, Customer Relations Manager....
Jan 29,2013
Minithumbdown
By:
Jan 29,2013
3 people found
this helpful
Do not use this letting agent. When we were looking for houses, the agency, particularly Anisha, were very rude and patronising towards us and were very pushy when we were deciding on the property. I am fairly certain they exaggerated the urgency of our decision. When we decided to move in, they then presented us with several additional fees which didn\'t seem to make much sense and were far greater than anything we\'ve paid in the past. After moving in, we received no communication or hel...
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What agent could do to change your mind?
They could have been less pushy. They could have communicated with us and replied to our messages. They could charge reasonable prices or provide an above-average service. They could be more competent with other peoples\' money. They could not discreetly lobby for your eviction without your knowledge.
Was this helpful? Yes
Jul 04,2012
Minithumbdown
By:
Jul 04,2012
2 people found
this helpful
We have been renting with FJL for just over a year and their management team are hopeless. They tend to do anything possible to "not" manage the property. The most ridiculous example was a problem we had with our boiler and a leaking radiator. They actually list boiler problems on their website as being prioritised for urgent attention which is sensible. I called FJL management team in March explaining that we had a leaking radiator which was leaking water onto bare floorboards....
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What agent could do to change your mind?
Fold their company.
Was this helpful? Yes
Jun 16,2012
Minithumbdown
By:
Jun 16,2012
4 people found
this helpful
I was approached by this branch after they found an online advert that I\'d placed for my 2 bed flat. They talked me into sending someone out to give an appraisal that afternoon. On seeing the flat, the agent seemed very pushy to get me to sign up with them, and assured me that they\'d be able to let it within a week at about £100 above market rate. I was told that they\'d ring me each time potential tenants went in, and that they\'d only let couples / single tenants in as I specifically s...
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What agent could do to change your mind?
Give an honest appraisal of likely rent (2 other agents suggested at least ‚£100 - ‚£150 lower). Show tenants round who actually meet my requirements, Not take my keys home with them.
Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Anisha   - upload your photo Anisha
1 reviews

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