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Felicity J Lord

7 Stratheden Parade Blackheath, London
Greater London
SE3 7SX

02082931143

Oct 28,2015
Minithumbdown
By:
Oct 28,2015
0 people found
this helpful
As a young person looking or my first rental I as told i had to view the same day as the property would go by the weekend. I arranged to go after work with my boyfriend and we were told the current occupiers were in place for anther month. they asked for ‚£1000 deposit to hold until the various checks were completed. I was told that there was no rush as they were still processing October paperwork. After 5 days we had to change our minds due to some personal stuff, no checks had start...
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What agent could do to change your mind?
Refund the deposit or least help me understand what costs you have incurred in five days. I also found out today that you have another rental applicant.
Was this helpful? Yes
By: Felicity J Lord Estate Agent
Nov 10, 2015
View all comments (1)
Hi there, Sorry to read about the issues you have faced. We would like to investigate these further. Could you please contact us with the full details at help@fjlord.co.uk so we can look into this? Thank you Melanie Smith, Customer Relations Manager....
May 08,2014
Minithumbdown
By:
May 08,2014
2 people found
this helpful
FJL have caused me an extraordinary amount of stress over the past six months. They recommended that I take on clients with bad references who then absconded leaving me out of pocket for six months rent. To be fair to the tenants they had reported a minor damp problem which FJL ignored for almost 3 months and did not report to me until it was too late. When they did eventually carry out repair work it was done to an unprofessional standard and I incurred further expense getting an independent su...
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What agent could do to change your mind?
Been honest, communicated quickly and expressed sympathy.
Was this helpful? Yes
By: Customer Relations Manager
May 27, 2014
View all comments (1)
Dear Michael We are really sorry to hear about your experience and the services you received. Customer service is important to us at Felicity J Lord and we would like the opportunity to look in to this further - please could you email your full name and property details to customercare@fjlord.co.uk and we will take this further. Many thanks Melanie Smith, Customer Relations Manager....
Feb 06,2013
Minithumbdown
By:
Feb 06,2013
0 people found
this helpful
When signed with FJL to sell I voiced that we\'d like feedback - even if only a monthly contact call - and we were assured this would happen. OK the market is not strong. Regardless of whether we had viewings, for the percentage they charge a montlhly hello update phone call wasn\'t too much to ask was it? Yes it was. We never received any contact except for on one occasion when I telephoned them asking for a return call. On cancelling the contract with them I received an email saying that ...
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Was this helpful? Yes
Nov 06,2010
Minithumbup
By:
Nov 06,2010
3 people found
this helpful
Very rude, financial adivisor rang on a number of occasions to offer services, after declining nicely, he continued to pressurise. Was very rude to my partner. We even considered pulling out of sale as we had already arranged our own mortage adivsor. In the end after the property had been on the market for 7 months we were sure to get get it as no other interest had been shown. A day later we were told that another higher offer had been placed and that we were no longer going to get the property...
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Was this helpful? Yes
By: Customer Relations Manager
Nov 10, 2010
View all comments (1)
Hi Shannon. I'm sorry you have been unhappy with Felicity J Lord. If you would like me to look into this for you then please email the details to melanie.smith@fjlord.co.uk.....
Jul 27,2007
Minithumbup
By:
Jul 27,2007
0 people found
this helpful
In the kingdom of the blind they were relatively good. Only downpoint was that they didn't pass on an offer to the buyer about fixtures and fittings despite claiming they had....
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Was this helpful? Yes
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Last updated at 3:51 PM 25/01/2016 by Jack Downes

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Last updated at 3:51 PM 25/01/2016 by Jack Downes

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