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    Alexandra Kolnikova
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    Martina Mecelova
Sales, Lettings, Property Management and Financial Services
Felicity J Lord

4 Copper RowTower Bridge PiazzaShad Thames Bermondsey, London
Greater London
SE1 2LH

020 7089 6490

May 24,2016
Minithumbup
By:
May 24,2016
3 people found
this helpful
I have rented properties in London on and off for about 7 years. This is not just the worst experience I have had with a letting agent, it is absolutely the worst experience I have ever encountered in my life. The last ten months of my life have been utter hell and I cannot warn you strongly enough against this unprofessional agency with no care for their tenants and the complete inability to comply with legal requirements. I work as a surveyor so I have a very good idea of what landlord's r...
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Comment on agent fees
Almost three times the industry average for a change of name on the contract - ‚£360?! That is the cost of a whole new tenancy. Do not expect anything but deceit and inaction as soon as you've signed the contract! Any works required prior to moving in which the fee apparently covers will not be completed.
Was this helpful? Yes
By: Ross
May 25, 2016
View all comments (1)
Hi Harriet, We're very sorry to hear about your poor experience with us. Please get in touch with our help team at help@fjlord.co.uk who can help investigate these matters for you further. Regards, Ross....
Dec 15,2014
Minithumbdown
By:
Dec 15,2014
3 people found
this helpful
The agency is only good at signing contracts. We had some issues with the flat, which took 3 times as long to fix as you would normally expect. Also, I would barely call that fixing, as some of the issues were never fixed, while others were sorted to a very poor standard. The flat was not even clean after we moved in, even after the second round of cleaning. In general, the service you get is only good on the sales side, property management side - poor. WOULD NOT RECOMMEND!...
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What agent could do to change your mind?
Start taking care of your existing customers. Stop charging fees that barely anyone else does (e.g. referencing once moved out of the property).
Was this helpful? Yes
By: Customer Relations Manager
Jan 06, 2015
View all comments (1)
Hello I'm really sorry to hear about the issues you have faced. Please contact our Customer Relations team via email at help@fjlord.co.uk so we can investigate. Many thanks Melanie Smith Customer Relations Manager....
Sep 02,2014
Minithumbdown
By:
Sep 02,2014
6 people found
this helpful
I never usually write reviews but my flatmate and I have had such a stressful and upsetting experience with this company that I feel I have to try and warn others. The whole process from start to finish has been a nightmare. Alexandra, who dealt with the process of us renting the property, was extremely difficult to get hold of and kept us waiting a long time to find out if our offer had been accepted or not. She implied that we had lost the property, so we went ahead for 3 days and put an o...
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Was this helpful? Yes
By: Customer Relations Manager
Sep 24, 2014
View all comments (1)
Hello, We're really sorry to hear about your experience. Please can you email the details to customercare@fjlord.co.uk and we will look in to this for you. Many thanks, Melanie Smith, Customer Relations Manager.....
Aug 01,2014
Minithumbdown
By:
Aug 01,2014
1 people found
this helpful
I am a landlady and have let my property (unmanaged) through the FJLord Shad Thames office for 4 years now. This year will be the last year I can assure you. I am at the end of my tether with them. Their on boarding or new tenants is a complete shambles year after year. Nothing ever seems organised . All the Confirmation of Marketing and AST paperwork etc is always done last minute . They have lost multiple sets of keys over the years, this year being another example. They never seem to have the...
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Was this helpful? Yes
By: Customer Relations Manager
Aug 01, 2014
View all comments (1)
Hello, We're really sorry to hear about your experience and the service you received. We would like the opportunity to look in to this for you and to rectify the situation. Please can you email full details including property details and your full name to customercare@fjlord.co.uk so we can investigate the issues you've been having. Please accept our apologies once again. Many thanks, Melanie Smith, Customer Relations Manager.....
Feb 20,2013
Minithumbdown
By:
Feb 20,2013
6 people found
this helpful
A few weeks ago my girlfriend and I where in a nice apartment thinking about moving, for financial reasons. We decided to have a look at a few places to see what was out there. On our first day of looking, we got a call from an agent from Felicity J Lord telling us of a place that has come on the market. We went to view the place and (even though we had to view it in the dark as the key for the electricity was not there) we loved it and at the price, we knew that it wouldn\'t stay long on th...
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Was this helpful? Yes
By: Jane P
Mar 01, 2013
View all comments (2)
I dealt with wapping branch and i myself had a very bad experience with them. being a professional letting agency, i would expect the agents to deal with us professionally but they were not straightforward, never respond to emails on time and even disclosed some information to us about the properly. they were horrible and i will definitely never use them in the future.....
Nov 14,2012
Minithumbdown
By:
Nov 14,2012
4 people found
this helpful
We are renting a property from this wonderfully avaricious estate agency at the moment. The property itself being widely overpriced is a fault of the greedy landlord, and a common occurrence in London, so not much to note there. However what is frustrating is the fact that Felicity J Lord have charged us exorbitant fees just to move in. "Tenancy agreement fee" of 150 pounds each. Plus VAT of course! They convinced the landlord to have a professional inventory carried out thereby costin...
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Was this helpful? Yes
Nov 18,2010
Minithumbdown
By:
Nov 18,2010
2 people found
this helpful
No concept of customer service. Rude and aggressive. Don't care if your property has no heating and no hot water in the middle of March. Can't keep track of payments. I am writing this sat in my apartment for the last time. Tomorrow is my moving out day. My stomach goes sour when I reflect back on the encounters I have had with Felicity J Lord. But soon it will all be over. When I moved in the fridge wasn't working. I took the over a month to get a replacement. Nothing happened unless I c...
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Was this helpful? Yes
By: Customer Relations Manager
Nov 23, 2010
View all comments (1)
Hi Tor Erik Linnerud I am sorry that you felt our branch delivered a poor service. In order to try and improve our service I invite reviewers to formalise their complaints and if you would like to do this then please do email me the details to sharon.collins@spicerhaart.co.uk ....
Areas covered
  • SE1
  • Shad Thames
  • SE16
  • Bermondsey
  • Borough
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Alexandra Kolnikova - upload your photo Alexandra Kolnikova
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Martina Mecelova - upload your photo Martina Mecelova
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Fees

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Last updated at 5:03 PM 22/09/2015 by Chris Lee

Complaints Procedure

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Last updated at 5:03 PM 22/09/2015 by Chris Lee

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