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    Diana Sims
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Featherstone Leigh

35 High Street Teddington
Greater London
TW11 8ET

020 8977 8118

Dec 08,2014
Minithumbdown
By:
Dec 08,2014
0 people found
this helpful
It is hard to tell who comes off worse from FL Property Management - the landlord for paying for a service that the tenant doesn't receive; or the tenant who has to continually chase FL and listen to the never-ending excuse of quarantined e-mails. Can count one occasion in 18 months when they were pro-active. It's not an experience we have had with any other property management firms. Particularly worrisome is deposit return when they simply do not abide by the terms of the contract as they h...
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What agent could do to change your mind?
Be proactive and provide a service
Was this helpful? Yes
Oct 15,2012
Minithumbdown
By:
Oct 15,2012
3 people found
this helpful
My advise as a buyer or seller is not to use Featherstone Leigh. The Teddington office booked me in for a viewing on a Saturday and stood us up. Nobody bothered to contact me for a few days to apologise. However, at least somebody did apologise! The same thing happened with the Twickenham office, they booked me in for an evening appointment. My husband raced back from work and then nobody turned up to the property. When I rang to complain, the manager was appalling and did not apologise at all. ...
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What agent could do to change your mind?
Been more apologetic and tried to arrange another appointment. Being rude to a customer always leads to the customer not wishing to return to that agent.
Was this helpful? Yes
Dec 23,2010
Minithumbdown
By:
Dec 23,2010
3 people found
this helpful
Extremely disappointed in the service provided. Very aggressive and attentive sales group, absolutely disappear at times when issues arise. I spent 3 weeks without a washing machine and the agent didn't make any calls to me or offer any support. In addition, they provided no support in seeking reimbursement for cleaning costs incurred during this time. Additionally, I was trapped outside of the country during a snowstorm and no one was willing to go to the property to turn the heat on becaus...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Letting
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Diana Sims - upload your photo Diana Sims
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Awards won by Featherstone Leigh, Teddington TW11 8ET

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