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Farrell Heyworth

Landmark House 5a Cleveleys Avenue Thornton - Cleveleys
Lancashire
FY5 2UH

01253 858200

Jun 03,2015
Minithumbdown
By:
Jun 03,2015
1 people found
this helpful
Awful service. Terrible photos that they refused to change.No feedback and when I ended the contract it took a month of chasing before they would take my property of Rightmove. I could go on and on about the lack of customer service....
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Was this helpful? Yes
By: Adam Graham - Branch Manager
Jun 03, 2015
View all comments (1)
We're sorry to hear that you were not happy with the service you received from our Cleveleys branch. As I don't know the address of your property I am not able to fully investigate this matter, I would be happy to do so if you would like to get in touch on the number below. With regard to photographs we are keen to ensure that all of our property photographs are up to date and show properties in their best light. I am unable to find any record of a request for replacement photographs being....
Jun 03,2015
Minithumbdown
By:
Jun 03,2015
3 people found
this helpful
I contacted Farrell Heyworth, Clevelys to put two propertys on the market and also to view a property. The valuations were quickly arranged and I was told that I would be called back about the viewing as the vendors had to be contacted first. After 3 days had passed I called again to enquire about the viewing, I spoke to at least two people and it was quite apparent that nothing had been done to arrange the viewing. As my impression of this company was that they were not promoting their c...
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What agent could do to change your mind?
The agent needs to engage honestly with both vendors and buyers
Was this helpful? Yes
By: Adam Graham - Branch Manager
Jun 04, 2015
View all comments (1)
We are sorry to hear that you were unhappy with the service you received from our Cleveleys branch. Customer service is very important to us and unfortunately you seem to have experienced some difficulties booking viewings. This error must have caused you some frustration. Our staff are keen to put this right to ensure that all clients experience the best quality service when booking viewings and valuations or using any of our other services. We have recently updated our diary systems to ensur....
Aug 09,2010
Minithumbdown
By:
Aug 09,2010
3 people found
this helpful
Without doubt the most lazy, incompetent, illiterate estate. Always had to chase, even tried to get us to be at the house to show people round ! Took threats to even get a conclusion to the sale. The easiest money they have ever made. Do not use....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £114,000
  • Max: £237,500

Letting No data



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