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Farrell Heyworth

8 Chapel Street Poulton Le Fylde
Lancashire
FY6 7BQ

01253 886000

Nov 15,2016
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By:
Nov 15,2016
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Well I had the misfortune of contacting FH regarding a property for sale in Broughton in June 2015, to be told it was already going through, then a month later back on the market, (this is hard to believe but this went on for over a year, that it was sold then it wasn't then it was etc, it was still on their web site until a couple of months ago Sept 2016) So made a offer on a property in Poulton on a sealed bid basis, FH never got back to me to let me know how my bid was, only on phoning, when ...
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By: Matthew Hankinson
Nov 17, 2016
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Dear Mr Birch, Thanks for taking the time to leave feedback about our service. Customer service is very important to us and all feedback helps us to inform our future training and policy planning. Myself and my team work hard to try to provide the very best customer service, even in difficult matters such as this, but as you have been left feeling dissatisfied I would greatly appreciate the opportunity to discuss this further with you. Please feel free to call me on 01253 886000 and ....
Oct 03,2016
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Oct 03,2016
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Wish I had read the reviews first. Communication virtually non existant. I thought a big north west specialist would have been more on the ball, sadly not. Going to move onto IMove , seems like they have 'sold boards all over the Fylde area. FH boasted of a sale every 45 minutes, it seems now it is every 3 hours, not great considering the amount of branches they have. They are meant to have an out of hours contact available, sadly no reply. Only given two stars instead of one because the br...
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Comment on agent fees
Fees were acceptable, as were the tie in dates.
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By: Laura Gittins - Marketing Manager
Nov 17, 2016
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Hi David, Thanks for getting in touch. Customer service is very important to us and as a result we take all feedback very seriously. I would very much like to investigate this matter further, however without your surname or a property address I am unable to do so. If you would like to discuss this matter further please contact my colleague Matthew Hankinson - Branch Manager on 01253 886000. We'd appreciate the opportunity to follow up on your concerns. Kind regards, Laura Gittins Marketi....
Jul 18,2013
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By:
Jul 18,2013
2 people found
this helpful
I moved in at 15 of march. I had no light in bedroom, all furniture listed on agreement were faulty, washing machine didnt work, dishwasher didnt work and shower was broken. Also I had to clean everything on my own, cupboards inside was black, same goes for walls in toilet and bathroom, all windows in house were cleaned with dirty cloth that I had to rube them with my hand to see good through the window, It looked like someone cleaned them with water with milk or just the same cloth he/she was c...
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What agent could do to change your mind?
They should start respecting people who gives them work and makes them money! highly disappointing!
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Awards won by Farrell Heyworth, Poulton Le Fylde FY6 7BQ

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