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    Michael Heyworth
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Farrell Heyworth

53a Market Street Lancaster
Lancashire
LA1 1JG

01524 842222

Jun 16,2016
Minithumbdown
By:
Jun 16,2016
3 people found
this helpful
Recently had all personal details shared by their awful staff, apparently they have no privacy policy needless to say I will be reporting them to the office of fair trading and the ombudsman. Not professional in the slightest, heard reports they share details of what offers have been made on a house if they prefer certain clients to get the property than others. Once was a lovely firm to deal with now full of incompetent rude obnoxious staff that claim you are in the wrong and make blatant lie...
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May 13,2014
Minithumbdown
By:
May 13,2014
6 people found
this helpful
These agents are complete crooks and please please do not rent from them! We rented for 3 years always paid on time. The property began to get mould everywhere which we repeatedly reported. If we did report repairs we would have to keep hounding to get them to pass the message to the landlord. We redecorated and mould grew back cupboard handles fell off and skirting boards due to rot. They arrived early than agreed to do the inspection and took photos but my husband was in the middle of removing...
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What agent could do to change your mind?
Treated tenants with respect and not lied!
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Nov 25,2013
Minithumbdown
By:
Nov 25,2013
1 people found
this helpful
We\'ve just had to walk away from a sale with Farrel and Heyworth due to their complete incompetence. To add insult to injury, it was Mr Heyworth who was dealing with us. We have repeatedly tried to get information and quotes for some of the work that needs doing from the survey and every single time we contact him, he avoids it and tries to push us into forwarding the sale regardless. I thought that dealing with one of the heads of the company that we would actually get good service, but far ...
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What agent could do to change your mind?
The agent could have actually answered our questions, helped us with questions and getting quotes regarding our survey, not trying to bully us into purchasing the property blind without knowing how much we were going to have to spend making it habitable. The list is endless.
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Jul 01,2013
Minithumbdown
By:
Jul 01,2013
5 people found
this helpful
My dealings with the company . The morecambe office are excellent and helpful. But the lancaster branch is appaling. Absolutley zero customer service. We rented through them from a landlord. If we had a problem with the property they would repeatidly slag our landlord off and say they dreading dealing we only lived in the property a year. We had to leave due to the fact it was black with damp, and my son was getting poorly constantly. We had redecorated, and left expensive items, that we didn\'t...
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Mar 13,2012
Minithumbdown
By:
Mar 13,2012
7 people found
this helpful
Where do I start ...... From moving in to the flat , and telling F & H of the problems that I had, these problems were still there four years later. On one occasion I phoned to tell them the boiler didn't work ( Thursday ) and was told some one will look at it Monday .... When I asked what I was to do for hot water and heating I was told "that's the earliest we can do anything " !!!!! . The bath tap broke and I as told the landlord would not pay for a new tap ( mixer type) when I ...
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May 13,2011
Minithumbdown
By:
May 13,2011
4 people found
this helpful
This estate agent is absolutely terrible. They don't pass on issues to the landlord when asked regarding repair of the property. They don't do anything that they say they will do when asked. They don't do anything for the landlord either telling her that the landlord should contact us regarding the contract, repairs etc despite me being very clear from the start that I wanted all contact to go through the estate agent. I don't know what our landlord is paying them for. I've tried to complai...
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Mar 28,2011
Minithumbdown
By:
Mar 28,2011
1 people found
this helpful
These people use government laws to their advantage and people in UK never question. Instead of taking to streets and protests if we can cut back these kind of people, people will be very happy and much less stressful. Please never use Farrell Heyworth....
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Oct 25,2010
Minithumbup
By:
Oct 25,2010
0 people found
this helpful
F & H charged the lowest fees and valued the property at a realistic price. Angela and Lisa kept me informed about viewings and feedback, and stayed calm and positive throughout negotiations. Very straight forward transaction in the end - very happy with the whole service....
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £122,000
  • Max: £122,000

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