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Farrell Heyworth

309 Garstang Road Fulwood, Preston
Lancashire
PR2 4XJ

01772 787666

Nov 09,2016
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By:
Nov 09,2016
0 people found
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I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may need an application dealt with quickly: I paid an £150 fee for a reference check on the 15th August, and only now just signed a tenancy agreement to begin the 9th November (nearly 3 months). It took 2 weeks for FH to even send me the appl...
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Comment on agent fees
£150 for a near 3 month turnaround on an application seems ridiculous.
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By: Laura Gittins - Marketing Manager
Nov 09, 2016
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Dear Mr Merivale, Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy. All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control. Communication with our clients is very important to us. Our lettings team are constan....
Sep 12,2016
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By:
Sep 12,2016
1 people found
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Farrell Heyworth is probably not the most reliable agent. 1) When I went to view the property, I told the agent about certain factors which might affect my application. He/she got back to me saying that it would not be a problem, and for me to pay the fees and submit my application, only to have it rejected because of the factors which I was told were fine. Managed to sort things out a couple of weeks later, but in hindsight that should have been some sort of foreshadowing. 2) There was a...
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Sep 02,2016
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Sep 02,2016
1 people found
this helpful
Worst estate agents ever. Very slow and not self efficient. Felt like they don't even care. Was purchasing a home through them and they don't even care if your situation or even try and help. All talk but no action. I literally had to call everyday to sort things never did they call me back with updates or my enquires I asked then and they promised to ring back. I was even dealing with the manager of the branch and he just ignores your messages and no call backs. Felt like I could do the job mys...
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By: Simon Long - Fulwood Branch Manager
Sep 02, 2016
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Following your review we have investigated this matter further. We have been unable to find a property which matches the particulars of the sale price and postcode which you refer to in your review. We always seek to provide both sellers and buyers with the very highest standards of customer service and, as such, are very concerned about the comments left in your review. We would be grateful if you could get in touch with either myself or one of my colleagues in branch on 01772 787666 and hopef....
Apr 22,2010
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By:
Apr 22,2010
0 people found
this helpful
I bought and sold using Farrell Heyworth. Amanda pulled out all the stops (above and beyond the call of duty) to make sure the whole process was as stress-free as possible and got things moving. Cheers!!!...
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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  • Min: £1,000,000
  • Max: £1,000,000

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