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    Paul Hearne
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Farrell Heyworth

84-86 Bradshawgate Bolton
Greater Manchester
BL1 1QQ

01204 399388

Jan 05,2016
Minithumbdown
By:
Jan 05,2016
1 people found
this helpful
I used Farrell Heyworth to view a property in Bolton - I Wanted to take on the lease after the viewing was told by Stacey the fee could only be taken in person at the office after she spoke to somebody there..... - I then called this morning to notify them i will come in in person to pay the fee as i was informed this is the only way this can be done to hold the property viewed!!! I spoke to Paul he agreed thats fine and to head over - Once I arrived in Bolton they notified me the property was ...
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What agent could do to change your mind?
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.
Comment on agent fees
Genuinely poor - i was also notified the first month half price rent wouldn't be till the end of my agreement - there competitor did this at the start of the lease.
Was this helpful? Yes
Jan 22,2015
Minithumbdown
By:
Jan 22,2015
2 people found
this helpful
Poor overall service. Had to cancel initial mortgage advisor meeting - no initial apology. Vendors went onto pull out. Was not informed of this until Friday 5pm, some time after the vendors had made that decision. Staff stated they tried to contact us when cannot find any record on my phone of them having done this...
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Was this helpful? Yes
By: Martin Branch Manager
Jan 22, 2015
View all comments (2)
Dear M3a07, We're sorry to hear that you were not happy with the service you received from our Bolton branch. I have looked into this and I am sorry that your mortgage appointment was delayed due to a prior appointment running over. I agree this is frustrating. At Farrell Heyworth we try hard to ensure that appointments run on time but sometimes due to factors beyond our control this is not possible. This was one of those times and I apologise. We would love to be given the opportunity to ....
Aug 18,2014
Minithumbdown
By:
Aug 18,2014
2 people found
this helpful
Simply atrocious. Never responded to calls. Never acted on information given. Simply seemed like they didn't care. Had a bad leak within months of moving to the property. Reported this more times than I care to count. On eventually getting a response, it's apparently 'nothing to do with Farrel Heyworth. We just handled the property' I needed to speak to the owners of the building. Spoke to them (briefly) who stated they would only deal with either the actual owner or their letting agency. Far...
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What agent could do to change your mind?
Turning up every now and then would have been a good start. Or returning a phone call. Being frank, Farrell Heyworth were NOT a letting agency. They took a cut of the landlords rent for the sake of making sure rent was in on time. This included me having to ring the landlord while she was in hospital, giving birth because of a flood of water pouring in from a lift shaft that Farrell Heyworth never acknowledged. Genuinely disgusted and glad to be moving out soon.
Comment on agent fees
Usual garbage fees for checks which we had thorough proof of anyway. To be honest no different from other estate agents, though did overcharge.
Was this helpful? Yes
Feb 08,2013
Minithumbup
By:
Feb 08,2013
2 people found
this helpful
Paul Hearne did an excellent job for me when my tenant abandoned my property without observing the due process. Paul was on hand to deliver the right advice, the right expertise and with the right amount of diligence. Two weeks later we have a new tenant, any remedial works to the property have been carried out. He is taking the appropriate action to contact the old tenant and sort things out properly with them. Not a hassle free experience as a landlord, for obvious reasons, but when things go ...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £10,000
  • Max: £10,000

Letting
  • Min: £0
  • Max: £10,000



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Paul Hearne - upload your photo Paul Hearne
4 reviews

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