ESRA Property Services
2.6/5, 27 reviews
44% recommended
80% lettings valuation accuracy
71% lettings fee satisfaction



Property Features

ESRA Property Services Ltd specialises in residential properties for rent in and around the Cambridge area, and aims to provide both landlords and tenants a comprehensive and professional service.We fill the gap between the big agents and their extortionate fees and those agents at the other end of the ... show more ESRA Property Services Ltd specialises in residential properties for rent in and around the Cambridge area, and aims to provide both landlords and tenants a comprehensive and professional service.

We fill the gap between the big agents and their extortionate fees and those agents at the other end of the spectrum with low fees, with a level of service to match.

Call NOW on 01223 414400, or contact us by email: [email protected]

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 80% 71% £600 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 2 4 12 0 0 0 0 0 1
Areas covered
  • CB5
  • CAMBRIDGE
  • CB1
  • CAMBRIDGESHIRE
  • CB2
  • SUFFOLK
  • CB3
  • CB4
  • CB5
  • CB6
  • CB22
  • CB23
  • CB24
Address

1 Barnwell House, Barnwell Drive
Cambridge
Cambridgeshire
CB5 8UU
01223414400

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Members of
ARLA DPS SAGEagent
Latest Properties

No Properties

“Been using EPS for about a year. Fast action......”

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Apr 11,2023
Minithumbup
By: 'Ben'
Apr 11,2023
1 people found
this helpful
Been using EPS for about a year. Fast actions on any of the issues we raised. Good communication through the whole application process. I really am happy with how we was treated at EPS compared to all the bigger letting agents in Cambridge....
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“Highly Recommended...”

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Oct 14,2020
Minithumbup
By: 'Lynn'
Oct 14,2020
0 people found
this helpful
We have been landlords using the services of EPS for more than seven years and have always found the whole team to be extremely professional, helpful, well informed and giving a very kind personal service. We would highly recommend this company. Our properties have always ...
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“Highly recommended...”

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Jul 16,2020
Minithumbup
By: 'Frank'
Jul 16,2020
0 people found
this helpful
The team has always been helpful knowledgeable and efficient. They have always made us feel they give a personal service. We were delighted and astonished that during this pandemic they found new tenants for us so quickly....
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“Carelessness and incompetence personified...”

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Aug 11,2019
Minithumbdown
By: 'Clementine'
Aug 11,2019
0 people found
this helpful
Carelessness and incompetence personified We have been renting a flat with ESRA turned EPS properties for 3 years (29 Cockcroft place) and we have had such a bad experience with this agency that it's even difficult to find words to describe. For a start they did zero ...
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“I have experienced great dissatisfaction with this company and as ......”

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Apr 08,2017
Minithumbdown
By: 'Shanglee'
Apr 08,2017
0 people found
this helpful
I have experienced great dissatisfaction with this company and as a result am currently going through the appropriate judicial processes to expose this letting agent. I would like to hear of any further comments/experiences you have had or if you would like expand on ...
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“Telephoned and within 5mins had a response Via Email and ......”

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Nov 17,2016
Minithumbup
Sharon
By: 'Miss'
Nov 17,2016
0 people found
this helpful
Telephoned and within 5mins had a response Via Email and problem was dealt with, Very Fast and Prompt Service A*...
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Comment on agent fees
Good
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“Personalised service. Been dealing with this Agent for over 10 years ......”

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Nov 17,2016
Minithumbup
By: 'D2'
Nov 17,2016
0 people found
this helpful
Personalised service. Been dealing with this Agent for over 10 years and do not have any complaints what so ever!...
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Comment on agent fees
Great
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“Efficient, good value and fun to deal with these professional ......”

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Nov 17,2016
Minithumbup
Susan
By: 'GT'
Nov 17,2016
0 people found
this helpful
Efficient, good value and fun to deal with these professional people. They local knowledge of the market has been invaluable for me over th elast 3 years, especially with the amount of new build coming onto the letting market....
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Comment on agent fees
Good value, especially compared to others we looked at.
Was this helpful? Yes

“As tenants who rented out a property from ESRA, they ......”

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Aug 09,2016
Minithumbdown
By: 'Sara'
Aug 09,2016
1 people found
this helpful
As tenants who rented out a property from ESRA, they were very unprofessional. They did not seem to know what they were doing and they came across generally rude. They claimed to send renewal emails that never arrived and threatened to arrange for us to ...
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What agent could do to change your mind?
The agent took a ridiculously high deposit that 3x more than other agents!
Attached Filesnbsp;
Comment on agent fees
The agent took a ridiculously high deposit that 3x more than other agents!
Was this helpful? Yes
By: Apple
Jun 02, 2019
View all comments (3)
I am extremely grateful for EPS Properties. I felt like they went above and beyond with the service provided. Mr Osman specially took the time to go that extra mile - Very easy to deal with, always happy to help and very quick to respond to any queries. Super efficient - the whole process took less than a week to happen!! Staff was super friendly and professional through out. Their website was easy to navigate and done to a high standard. Great company! ... would highly recommend to anyon ...

“Susan and Sharon were both incredibly helpful. They gave great ......”

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Feb 12,2016
Minithumbup
By: 'PP'
Feb 12,2016
0 people found
this helpful
Susan and Sharon were both incredibly helpful. They gave great advice about both furnishing and also letting my flat. They found a tenant very quickly and were very knowledgeable about the local market. I would definitely recommend them....
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Comment on agent fees
Their standard rates are at or slightly below the market.
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“I rented a flat with ESRA for 6 years and I ......”

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Feb 07,2016
Minithumbup
By: 'Elizabeth'
Feb 07,2016
0 people found
this helpful
I rented a flat with ESRA for 6 years and I had to say a couple of things: 1) I was really impressed by how quickly and generously was my deposit returned by the end of tenancy (basically nothing was deducted from it!) 2) The agency was very ...
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Comment on agent fees
The fees were reasonable for the property for a while (it was a very old flat), however they started to increase every year quite significantly for the last few years. The last renewal letter offer was ‚£725 pcm (quite a jump from ‚£690 pcm).
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“After a recommendation we have used ESRA to let our ......”

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Feb 07,2016
Minithumbup
By: 'GT'
Feb 07,2016
0 people found
this helpful
After a recommendation we have used ESRA to let our apartment and found them to be: 1. Professional 2. Quick to find suitable tenants 3. Understand the local market 4. Good value for money 5. Excellent feedback 6. We have had some good feedback from our tenants how appreciative they have ...
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Comment on agent fees
Very good value
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“We have 3 flats managed by ESRA. I cannot think of- ......”

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Feb 02,2016
Minithumbup
By: 'Vicdan'
Feb 02,2016
0 people found
this helpful
We have 3 flats managed by ESRA. I cannot think of- a better service than what they have been providing for years! They are incredibly good at: looking after the flats, looking after the tenants, looking after our interests. In fact they have been the reason ...
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Comment on agent fees
Good
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“* Do not use. Broke into flat mistakenly thinking there was ......”

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Nov 11,2015
Minithumbdown
By: 'jennifer'
Nov 11,2015
2 people found
this helpful
* Do not use. Broke into flat mistakenly thinking there was a leak then forced me to pay locksmith bill, and plumber call out. even though there was no leak. Got solicitor but lost. Then, forced me to move out with a months notice for 'decorating' ...
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Comment on agent fees
They shouldn't even be in business
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“starWe have used this company on our previous two stays ......”

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Jun 08,2015
Minithumbup
By: 'JC'
Jun 08,2015
0 people found
this helpful
starWe have used this company on our previous two stays in Cambridge. It is so refreshing to deal with people who "does what says on the tin." A no nonsense professional service run by two no nonsense sisters! We told them what our requirementa were ...
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“Worst service ever...They call you on the same day ......”

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Jun 03,2015
Minithumbdown
By: 'Bruno'
Jun 03,2015
2 people found
this helpful
Worst service ever... They call you on the same day of the appointment to see a house, 30 minutes before the agreed time to try and confirm the appointment and if you don't have the opportunity to take the call they will cancel the appointment (with ...
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“ESRA are inept and dishonest. They refused to fix a ......”

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Dec 05,2013
Minithumbdown
By: 'M'
Dec 05,2013
5 people found
this helpful
ESRA are inept and dishonest. They refused to fix a recurring problem with the property caused by poor maintenance until forced to by the city council. At the end of the tenancy they tried refusing to return the deposit, listing costs so high they would ...
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“These agents absolutely destroyed my trust when renting. They lied ......”

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Oct 22,2013
Minithumbdown
By: 'Disappointed'
Oct 22,2013
5 people found
this helpful
These agents absolutely destroyed my trust when renting. They lied constantly and didn't seem to care about any issues once I moved into the property. I went for 8 months with no keys to the windows (moved in May) and could not open any of them ...
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What agent could do to change your mind?
Been honest.
Attached Filesnbsp;
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“As a landlord, I would not recommend ESRA as an ......”

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Sep 06,2013
Minithumbdown
By: 'Wadbarda'
Sep 06,2013
3 people found
this helpful
As a landlord, I would not recommend ESRA as an agent for my property again. They promised to take care of it and manage it well, but they certainly did not keep their promise. They do not seem to inspect the property once it was ...
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What agent could do to change your mind?
Had the agent inspected the property and took action to remedy any obvious damage before it becomes worse; water leakage down a wall was left unattended for a long time causing serious damage to the wall. The garden was spoilt and the agent refused to deal with the damage.
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“Absolutely Incompitant ! The worse lettings company I have ever had ......”

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Aug 27,2013
Minithumbdown
By: 'JJ'
Aug 27,2013
3 people found
this helpful
Absolutely Incompitant ! The worse lettings company I have ever had to deal with. Watch out for Sharon and Susan, they will shout and swear at you for no reason. Money grabbing ! BEWARE ESRA...
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What agent could do to change your mind?
Don't be so rude. Employ some people who understand what it is to be polite and give a good service. Learn the laws (you didn't even know council tax law for students which is pathetic for a lettings agent.
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“One of the worse letting agents I have ever dealt ......”

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Aug 26,2013
Minithumbdown
By: 'Joe'
Aug 26,2013
3 people found
this helpful
One of the worse letting agents I have ever dealt with ! Money grabbing and sneaky ! Incredibly poor service and remedial staff. Prime example was they didn't even know council tax laws properly. Watch out for Sharon and Susan, the most ill mannered aggresive people I ...
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What agent could do to change your mind?
Improve your quality of service Hire some people who aren't excessively rude and have an attitude problem. Know what you are actually doing.
Attached Filesnbsp;
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“Absolutely atrocious. As other reviewers have mentioned. Incredibly rude, and ......”

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Aug 09,2013
Minithumbup
By: 'stuntman'
Aug 09,2013
3 people found
this helpful
Absolutely atrocious. As other reviewers have mentioned. Incredibly rude, and money grabbing. They don't want to know unless they can make money out of it and are trying to inappropriately claim our deposit. They are precisely why the rental industry needs more regulating. They charged ...
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“When we first moved into the house, it was full ......”

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Apr 24,2013
Minithumbdown
By: 'sftrabbit'
Apr 24,2013
4 people found
this helpful
When we first moved into the house, it was full of dust and the walls of some of the bedrooms were caked in black mould. It clearly hadn't be cleaned very well (if at all). They only cleaned the mould after we requested it. Luckily, ...
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“Diabolical. Constantly accusing us of damaging the property for standard ......”

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Aug 28,2012
Minithumbdown
By: 'random458265'
Aug 28,2012
6 people found
this helpful
Diabolical. Constantly accusing us of damaging the property for standard repairs. Very rude. It's almost as if they get off on having disputes with tenants. Avoid at all costs, seriously....
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“Absolute rubbish. Pity we can't give 0 stars. They tried to ......”

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Sep 30,2010
Minithumbdown
By: 'Jam'
Sep 30,2010
5 people found
this helpful
Absolute rubbish. Pity we can't give 0 stars. They tried to steal our deposit suggesting that there were marks on the carpet etc. Also extremely rude when it came to the checkout inspection (I was always under the impression this had to be done by a ...
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By: Jam
Oct 19, 2010
View all comments (1)
Would like to add that the deposit was ...

“It pains me even to give them 1 star - they ......”

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Jan 25,2010
Minithumbdown
By: 'Amazed'
Jan 25,2010
5 people found
this helpful
It pains me even to give them 1 star - they deserve none. They constantly are ignoring our phone calls about issue that can actually damage the property. They are yet to actually run a house inspection even though we have had numerous letters to suggest ...
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“They are just useless and so rude...”

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Dec 16,2009
Minithumbdown
By: 'Nadia'
Dec 16,2009
4 people found
this helpful
They are just useless and so rude...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

All complaints are dealt with the business owners. all complaints but be written or in email to our office
Last updated at 9:45 AM 03/11/2016 by Hasan Osman

Awards won by ESRA Property Services

Regional Awards won by ESRA Property Services

Individual Branch Awards



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