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    Natalie Russell
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    Carly Richmond
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Entwistle Green

59-61 Sankey Street Warrington
Cheshire
WA1 1SL

01925 899890 - 01925 899889

Apr 15,2015
Minithumbdown
By:
Apr 15,2015
4 people found
this helpful
Tried to make an appointment to view a property - couldn't arrange instantly but no problem, they took all my details to contact me as soon as it was arranged. A few days went by so I called back and was told a sale had been agreed and that was why they didn't call me back. Not quite what you would expect, so my wife rang them and made an appointment to view the same property? Telling lies to cover up simple mistakes just destroys your trust in the agent....
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Was this helpful? Yes
Apr 13,2015
Minithumbdown
By:
Apr 13,2015
3 people found
this helpful
I paid Countrywide 10% of my rental income for a fully managed service for two properties, and they did almost nothing to earn it, and I ended up doing all the chasing. Countrywide Lettings took over a small local agency (iSite) I had my two properties let with. While the property was managed by iSite, there were no problems. As soon as Countrywide took over, problems crept in. Countrywide took 5 days before even starting to chase a late rent, and often the rent had been paid, but Countrywide...
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What agent could do to change your mind?
By the time my complaint was finally escalated to the regional manager NOTHING would have persuaded me to change my mind.
Comment on agent fees
10% is fine for a fully managed service, but I ended up doing most of the managing.
Was this helpful? Yes
By: Michael
Mar 19, 2016
View all comments (2)
I am currently in dispute with Entwistle Green ( Countrywide) for exactly the same thing. They changed the utility supply to Spark. They do not manage the property nor did they consult with the landlord or the tenant. They are receiving payments from Spark. Beware of Countrywide,....
May 26,2014
Minithumbdown
By:
May 26,2014
6 people found
this helpful
secured a viewing in Newton-le-Willows and was told I was the first of three appointments to view the property. I booked my train Tickets from London and travelled up at a cost of over £100 and arrived at the property whereby I had been told Hanna with a red car would show me around. Two other subsequent appointments turned up and after "Hanna" failed to turn up, the other customer phone the office whereby she was told a voice message was left on her phone informing that they cou...
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What agent could do to change your mind?
The branch manager really needs an internal investigation into the practice of its agents.
Was this helpful? Yes
Jul 08,2013
Minithumbdown
By:
Jul 08,2013
6 people found
this helpful
I will NEVER rent a property through Entwistle Green ever again. After several months I still do not have any of my deposit returned to me. They tried to keep the full deposit and when I questioned this the only reason they could give me was they did it because they were unsure of my email address! despite several back and forth emails between us! Now they are trying to charge me for problems that were already there when I moved in and packaging left in the garage even though it has the previous...
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Was this helpful? Yes
Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £85,000
  • Max: £85,000

Letting
  • Min: £0
  • Max: £0



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Natalie  Russell - upload your photo Natalie Russell
6 reviews

About Natalie No description set View full profile
Carly Richmond - upload your photo Carly Richmond
1 reviews

About Carly No description set View full profile

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