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    Natalie Russell
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    claire collins
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Entwistle Green

313 Garstang Road Fulwood, Preston

01772 830508

Apr 07,2016
Apr 07,2016
2 people found
this helpful
Awful - did nothing for their money. Then landlord I assume was paying them as they manageed the property. we lived there two years without any contact from them or any visits to check the state of the property Whenever anything went wrong they ignored our contact yet at every extension demanded money from us as a fee. Now we have left the property over a month and a half ago and no sign of deposit - entwistle green are not returning our calls or emails or coming to the phone when we ri...
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Comment on agent fees
Very bad - rip off - charge money for doing nothing in return
Was this helpful? Yes
Sep 12,2014
Sep 12,2014
0 people found
this helpful
I contacted Entwistle Green on behalf of my girlfriend, who currently lives in Somerset, to arrange viewings for properties in Preston. I currently work away, which makes the whole process difficult and relies on good communication from the letting agents. It took me 2 phone calls and multiple messages left on Rightmove to get a response out of Entwistle Green. I'd asked them to supply me a copy of the house details by email and a copy of their terms & conditions, along with associated fe...
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What agent could do to change your mind?
If the agent behaved a little more professionally in the following areas: - Followed up and bothered to return phone calls. - Actually do what they claim to be able to do on the phone. - Communicate with their clients regarding appointments and basic things such as fees and T&C\'s Regarding the way they handled my complaint, they were very unapologetic and the young woman I spoke with on the phone felt personally insulted by my complaint, didn\'t apologise and blamed it on high numbers of applicants in the recent weeks. I fully understand that and I feel I was overly reasonable with them. As a client, the last thing I need is an obnoxious customer service agent refusing to admit fault or unwilling to remedy the problem.
Comment on agent fees
Entwistle Green\'s fees appear to change all the time. When I first spoke with someone, their fees were ‚£75.00 as a special offer in September, however the second time I spoke with someone she claimed that it was ‚£250.00 for the first applicant and ‚£75.00 per additional application.
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Areas covered
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
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Natalie  Russell - upload your photo Natalie Russell
6 reviews

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claire collins - upload your photo claire collins
0 reviews

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Awards won by Entwistle Green, Preston PR2 9XJ

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