• Jack Rees
    Jack Rees
  • Georgia Steel
    Georgia Steel
  • Paul Vincent
    Paul Vincent
  • Melissa Guthrie Noyce
    Melissa Guthrie Noyce
  • Sam Binnington
    Sam Binnington
  • claim your profile
    Sarah Callf
  • claim your profile
    Sarah Calf
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    Jonathon Brown
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    Bethany Hawker
  • claim your profile
    Lisa Thomas
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    Rhys dorset
  • claim your profile
    Terry
  • claim your profile
    Rhys Williams
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    Hayley Hayley Dawe
  • Shaun Jordan
    Shaun Jordan
  • Will Piercy
    Will Piercy
  • Charlie Holmes
    Charlie Holmes
  • claim your profile
    Chelsea Barrett
  • claim your profile
    Hannah
  • Joshua Jones
    Joshua Jones
  • Bryony Dando
    Bryony Dando
The Bournemouth office is a family owned business based in the Winton Banks area of the Town. The office location is high profile and attracts a great deal of passing trade and recognition. The owners of the business Jeff Thomas, daughter Lisa and son Jonathon play an integral role in the day to day running of the company. They combine exceptional management and organisational skills with an in-depth knowledge of how to deliver an advanced property service. Our team is focused on delivering a d Read full description...edicated and complete service for all aspects of moving home. We also specialize in Lettings and manage hundreds of both residential and student properties at our Property Management Centre (open 24/7) providing and unrivalled service to both Landlords and Tenants. We can also assist new and existing Landlords with buying and selling Properties. Some key features of our service include: • In recognition of the advanced service provisions offered to clients, Enfields won Silver for the Best Single Office in the South West of England at the recent Estate Agency of the Year Awards 2013. •Winners of the Silver and Bronze Award for our exceptional lettings service and a Silver Award for New Homes. •Links to all major property portals i.e Rightmove, Property Finder, Find a Property.com, Primelocation, Zoopla, Globrix and many others •Exceptional property particulars •Floor plans on every property •Property editorials •Local and national advertising •Open 7 days a week for viewings with longer opening hours •Accompanied viewings •Feedback after every viewing •Weekly Marketing reviews •Access to your property profile 24 hours a day by way of a unique PIN number linked to your property •Personal sales progression •Dedicated Property Management Centre (24 hour hotline) •In-House Independent Financial Advisor •Proactive approach to achieve the best results for our customers If you have any questions regarding the services we offer, wish to book a market appraisal of your property or wish to register as an applicant for sales of lettings please contact us.
Enfields Estate Agents

383 Wimborne Road Winton, Bournemouth
Dorset
BH9 2AQ

01202 635870

Nov 25,2016
Minithumbup
By:
Nov 25,2016
0 people found
this helpful
Enfields has been looking after our buy-to-let flat for nearly 2 years now and we highly recommend their services. All the staff we deal with, especially Michael from property maintenance who we deal with on a regular basis, are always very attentive and go out of their way to help us and our tenant whenever any issues arise....
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Comment on agent fees
Highly recommend Enfield's service.
Was this helpful? Yes
Oct 07,2016
Minithumbup
By:
Oct 07,2016
1 people found
this helpful
Enthusiastic & proactive. Bethany arranged an open day which created great interest in the property which sold very quickly at £5000 more than the asking price, Jonathon kept us informed weekly & answered all queries promptly. Would have no hesitation to use them again....
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Comment on agent fees
competitive for service offered.
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Sep 22,2016
Minithumbup
By:
Sep 22,2016
0 people found
this helpful
The feedback from the staff at the winton branch have been outstanding very responsive very responsible and conveyed themselves at a top level in their profession and because if that im giving them 5 stars...
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Comment on agent fees
Good
Was this helpful? Yes
Sep 14,2016
Minithumbup
By:
Sep 14,2016
0 people found
this helpful
I have found the team as a whole to be very good .As an experienced landlord with over 10years experience I have used most of the agents in Winton. Enfields comes out head and shoulders above the rest they compete effectively ,deal with landlords and the tenant in a professional manner and above all really try to do a good job. I would have no hesitation in recommending them to landlords and tenants alike ....
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Comment on agent fees
With regards to the fees I have found them to be fair in comparison .
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Sep 08,2016
Minithumbdown
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Sep 08,2016
0 people found
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Very unprofessional, lack of basic communication, very lazy approach to situations, obviously needs more professional training and development. Customer Service skills is exceptionally POOR! Go to someone else, if not a different agency. If I could put no stars, I would....
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May 12,2016
Minithumbup
By:
May 12,2016
0 people found
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Hanna is a very helpful, pleasant girl who keeps us updated constantly with tenant details and progress of rental agreements. This is the second year we have dealt with her and everything has been fine....
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Comment on agent fees
Good
Was this helpful? Yes
May 09,2016
Minithumbdown
By:
May 09,2016
0 people found
this helpful
I do not recommend this agency for students, from what I've experienced and read here they take advantage of students and young people renting for the first time. We have had issues regarding housemates and were left with two people in a four bedroom house due to no fault of our own. When we first found a house we had a group of four people. We found a house and were pressured into paying a £222 non refundable 'admin fee' (that's £888 they've made from us) in order to take the house ...
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Comment on agent fees
Ridiculous.
Was this helpful? Yes
Sep 24,2015
Minithumbup
By:
Sep 24,2015
0 people found
this helpful
I am very pleased with Michael Davies who deals with all issues relating to the day to day management of the property, who always replies with sensible and timely advice. The leetings section is slightly less responsive...
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Aug 21,2015
Minithumbdown
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Aug 21,2015
0 people found
this helpful
Horrible people! Avoid this hopeless agent.. Cheated to cut my deposit amount. Used ADR (alternate dispute resolution) by DPS service to get it back. Absolute useless people. Jonathan Thomas is the biggest cheater of all....
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What agent could do to change your mind?
Horrible people! Avoid this hopeless agent.. Cheated to cut my deposit amount. Used ADR (alternate dispute resolution) by DPS service to get it back. Absolute useless people.
Was this helpful? Yes
Aug 03,2015
Minithumbdown
By:
Aug 03,2015
1 people found
this helpful
DO NOT RECCOMEND STAY AWAY!!!!!! I am a paying customer which I and my friend had paid in admin fees £450 together to rent a two bed student property. First of all COMMUNICATION is TERRIBLE! And this should be the most important part of th relationship between the company and the paying customer. I felt like most of the time I am pointlessly calling them only to be told they are busy or that they will call me back which dose not ever happen. It's like a game of cat and mouse continuously...
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Was this helpful? Yes
Apr 24,2014
Minithumbdown
By:
Apr 24,2014
3 people found
this helpful
Enfields were awful, I\'m pretty certain they took advantage of the fact that we were students. Our tenancy agreement originally came back with loads of mistakes and our inventory had to be done numerous times as when we corrected the original mistakes they would just send back the original inventory with no amendments. As we paid £200 in agency fees we were wondering what we were paying for, as we often had to do their job for them. They took forever to respond to problems and the person ...
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What agent could do to change your mind?
Read review above and do the opposite
Was this helpful? Yes
Apr 07,2014
Minithumbup
By:
Apr 07,2014
0 people found
this helpful
Enfields were extremely pro-active in selling my flat. I was very impressed with the professional & courteous manner of all the staff involved & that they did what they said they would do, when they said they were going to do it. They were honest with me during the selling process & very efficient with progressing the sale once under offer - having a sales progressor is a huge help & Chelsea really does go the extra distance in pushing things along. At a particularly stressful ...
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Apr 03,2014
Minithumbdown
By:
Apr 03,2014
2 people found
this helpful
This is a terrible \'agency\'. Steer well clear at all costs - "*". Our daughter and her friends had contact with this company in November last year, and we have recently discovered this website and we feel it important to share the poor experience we have had with the firm with other parents. My daughter is at University in Bournemouth in her first year studying away from home, as a family we are from Hertfordshire, so as you can imagine, our daughter is a long way from hom...
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What agent could do to change your mind?
I know that Estate Agents don\'t have the best reputation, but intentionally misleading children is wrong.
Was this helpful? Yes
By: Jonathon Thomas
Apr 17, 2014
View all comments (1)
Thank you for taking the time to give feedback on your recent experience with Enfields. I was disappointed to read that you were not satisfied with the service, and have shared your thoughts with our letting team. There cannot be any excuse for issues arising from a lack of communication relating to viewings. Please rest assured that the matter has been addressed for urgent review and I have made sure that additional training is taking place to address the service issues which you experience....
Feb 24,2014
Minithumbup
By:
Feb 24,2014
0 people found
this helpful
I found enfields/Chelsea to be extremly efficient and communicative, They kept you up to date on a daily basis and made the process of selling alote easier, I would you use them again....
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Feb 10,2014
Minithumbdown
By:
Feb 10,2014
1 people found
this helpful
*Student letting*. This is a rubbish agency. I would never recommend them to anyone. The staff need to be trained on organisational skills-had to phone 8 times before I got a response. In addition, my appointments were cancelled and also on calling up about finding an address for a house, I was told that my booking was not even put in the system. With this agency, I have felt like my views and enquiries have not been taken seriously. After finally viewing properties I felt like they were over pr...
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What agent could do to change your mind?
Would of helped if they were less pushy, respectful and learnt to respond to customers.
Was this helpful? Yes
By: Jonathon
Feb 14, 2014
View all comments (1)
Firstly thank you for taking the time to write your review although we are extremely disappointed at the one star you have awarded us. Clearly we did not meet your expectations this time but I would like to examine some of your points. I am sorry to read that you had experienced difficulty in getting hold of a member of staff that could assist you with your query. Our sales team are highly trained but due to the high demand for student accommodation we have received this year we have had dif....
Feb 06,2014
Minithumbup
By:
Feb 06,2014
0 people found
this helpful
From the point of negotiating a purchase price through the helpful staff at Enfields to completion our experience was super excellent. All staff were helpful and supportive on the phone - messages passed on and return calls made as promised, enquiries dealt with promptly and efficiently. Chelsea Barrett, the Sales Progressor, could not have been more helpful, charming. cheerful or professional. At every turn she pre-empted any issues that arose and dealt with everything efficiently thus facil...
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Was this helpful? Yes
By: Jonathon Thomas
Feb 11, 2014
View all comments (1)
Your generous comments have been conveyed to the team with specific praise to Chelsea We are delighted by your positive feedback, which shall serve as a further source of inspiration for us to achieve higher standards of Customer excellence We greatly value your support and hope we can help you in the future Kind Regards Jonathon Thomas Director....
Nov 27,2013
Minithumbup
By:
Nov 27,2013
0 people found
this helpful
Great service from the very first; providing above and beyond levels of service. Enfields Bournemouth are always friendly, quick to respond and highly professional in all facets of operation. Could not recommend highly enough! Thank you Enfields Bournemouth....
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Was this helpful? Yes
Oct 07,2013
Minithumbup
By:
Oct 07,2013
0 people found
this helpful
Enfields were recommended to us, and I am so glad that they were! I have found them to be professional, proactive and friendly. I would have no hesitation in recommending Enfields in Bournemouth wholeheartedly!...
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Was this helpful? Yes
Oct 07,2013
Minithumbup
By:
Oct 07,2013
0 people found
this helpful
Enfields were recommended to us, and I am so glad that they were! I have found them to be professional, proactive and friendly. I would have no hesitation in recommending Enfields in Bournemouth wholeheartedly!...
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Was this helpful? Yes
Oct 04,2013
Minithumbup
By:
Oct 04,2013
0 people found
this helpful
My first contact with Enfields was a phone call from Rhys. His professional manner instantly gave me confidence that I was dealing with people who knew what their business is. He convinced me to meet up with Lisa with a view to handing over one of my properties to Enfields to let. Lisa is very professional and very personable, her knowledge of the industry and confident demeanour further cemented my trust in them as a company. They were quick to introduce tenants and quick to resolve all the iss...
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Was this helpful? Yes
By: Jonathon Thomas
Feb 11, 2014
View all comments (1)
Your generous comments have been conveyed to the team with specific praise to Rhys, We are delighted by your positive feedback, which shall serve as a further source of inspiration for us to achieve higher standards of Customer excellence We greatly value your support and hope we can help you in the future Jonathon Thomas Director....
Sep 09,2013
Minithumbup
By:
Sep 09,2013
0 people found
this helpful
I have just sold my house through Enfields in Bournemouth (Winton) and wanted to say what a pleasure it was to deal with them, they were there for me every step of the way, as this was the first time I have sold a property they answered all my questions and gave helpful advice, making the path a very smooth one, we had a lot of problems with the chain and Sarah kept me informed on a weekly and sometimes daily basis so I would definately recommend using Enfields to make the pain of selling your h...
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Was this helpful? Yes
By: Jonathon Thomas
Feb 11, 2014
View all comments (1)
Thank you very much for taking the time to share your feedback and positive comments Your valued comments will be shared with all the team It’s great to hear such praise about your experience with Enfield’s We greatly value your support and hope we can help you in the future Kind Regards Jonathon Thomas....
Aug 15,2013
Minithumbup
By:
Aug 15,2013
0 people found
this helpful
Enfields were great to deal with when purchasing our first property. We had a long process including having to move into rented temporary accommodation and breaks in the chain etc but Enfields gave us the enthusiasm and confidence to carry on with the purchase. They helped us all the way and remained professional at all times (even when things got very heated with the chain!). Highly recommended....
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Was this helpful? Yes
Aug 12,2013
Minithumbup
By:
Aug 12,2013
0 people found
this helpful
Although Hayley was new, during the time my property was being let, she has been extremely efficient when I have requested any action from her. She has obviously learnt fast with good guidance from the team at Bournemouth. I have no complaints and will most certainly use Enfields at Bournemouth next year....
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Was this helpful? Yes
Aug 01,2013
Minithumbup
By:
Aug 01,2013
0 people found
this helpful
I dealt with both of these agents whilst buying our new house, sarah predominantly and jonathon whilst sarah was away. Both were very friendly, easy to talk to, always seemed happy to help and 99% of the time got back to the same day with a response to your query. They were very good as acting as a go between for the different clients involved which was a great help as contacting the different parties involved was often quite difficult. They provided information where they could and references t...
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Was this helpful? Yes
Jul 24,2013
Minithumbup
By:
Jul 24,2013
0 people found
this helpful
I use Enfield to manage my property and they are extremely efficient, helpful and proactive. They consider what I require as a landlord and do the best for myself and my tenants. I am very satisfied with Enfield's and I will continue to use them to manage my property. Hassle free property letting!...
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Was this helpful? Yes
Jun 27,2013
Minithumbup
By:
Jun 27,2013
1 people found
this helpful
Agent is efficient in taking details. They give as much notice of a viewing as is possible. They arrive for the viewing at about the appointed time and take the perspective tenants around and explain the contents....
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Was this helpful? Yes
Jun 11,2013
Minithumbup
By:
Jun 11,2013
0 people found
this helpful
We were extremely impressed with the efficiency and professionalism shown by Enfields in Bournemouth. They guided us through each stage of the sale - we would (and will) definitely recommend them! Thanks!...
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Was this helpful? Yes
By: Jonathon
Feb 11, 2014
View all comments (1)
Thank you for taking the time to share your experience with all the readers on this forum, it’s great to hear that you had an efficient service in selling your property. We really appreciate your positive comments and your recommendations Kind Regards Jonathon Thomas Director....
Jun 05,2013
Minithumbup
By:
Jun 05,2013
1 people found
this helpful
I found Sarah to be extremely professional and insightful, providing sound advice on how to improve our chances of selling by improving our outside space and proactive methods of keeping our page on right move "fresh". She worked very well with their solicitor of choice "Now Legal" and I have had no issues accepting her recomendation on this front as well. I have now used three estate agents in the Bournemouth area and can easily say that Enfields have been the most natura...
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Was this helpful? Yes
Jun 01,2013
Minithumbup
By:
Jun 01,2013
0 people found
this helpful
Chose this agent to sell my home following experience of the sales negotiator Bethany hawker showing me round some properties during my search for a purchase. She was very knowledgable about every property and pointed out all its features and plus points as well as potential - a very welcome change to the many agents i encountered who just walked us round saying very little or nothing of any value - I.e. not selling. Word of mouth had also told me that the agent works extremely hard which i ca...
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Was this helpful? Yes
Apr 10,2013
Minithumbup
By:
Apr 10,2013
0 people found
this helpful
I have recently sold two properties through Enfields and found them to be enthusiastic and efficient. The first, my parent\'s bungalow, had been on the market for approximately a year with other agents yet Enfields had a sale agreed within six weeks of taking the property on. My own property was also had a sale agreed within about six weeks, although Sarah had to constantly chase the buyers solicitor to get things moving to exchange and complete. Would highly recommend....
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Was this helpful? Yes
Areas covered
  • BH1
  • BH11
  • BH2
  • BH12
  • BH3
  • BH13
  • BH4
  • BH5
  • BH6
  • BH7
  • BH8
  • BH9
  • BH10
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Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Valuation and Fee Performance
100% customers were satisfied with fees % accuracy of agent's valuations
Price range of properties reviewed
Sales
  • Min: £300,050
  • Max: £300,050

Letting
  • Min: £0
  • Max: £0



Review statistics

From Landlords From Tenants From Vendors From Buyers Other
18 0 3 6 15 0 7 0 2 3
Jack Rees Jack Rees
Lettings Director
11 reviews

About Jack Jack Rees M.A.R.L.A - Lettings Director Jack originally hails from Somerset, where he started working life selling beds in Taunton and at the tender age of 21. He went on to become the companies yo View full profile
Georgia Steel Georgia Steel
Lettings Progressor
12 reviews

About Georgia Georgia Steel – Lettings Progressor From 'Trainee Lettings Negotiator' to 'Lettings Progressor' within just two years, Georgia Steel can be justly proud of her achievements since joining Enfields View full profile
Paul Vincent Paul Vincent
Managing Director
3 reviews

About Paul Paul Vincent BA (Hons) - Managing Director A respected property professional with more than a decade spent working in the specialist central Southampton property market, Paul takes a very hands-on View full profile
Melissa Guthrie Noyce Melissa Guthrie Noyce
2 reviews

About Melissa Melissa Guthrie-Noyce - Head of Property Management Enfields Lettings achieved quite a coup when they managed to lure the highly qualified and vastly experienced Melissa Guthrie-Noyce from a rival View full profile
Sam Binnington Sam Binnington
Sales Negotiator
18 reviews

About Sam Sam Binnington BA (Hons) - Sales Negotiator Having grown up in Southampton, Sam has an extensive knowledge of the local area and is well acquainted with the local community. He joined the Enfields View full profile
Sarah Callf - upload your photo Sarah Callf
9 reviews

About Sarah No description set View full profile
Sarah Calf - upload your photo Sarah Calf
1 reviews

About Sarah No description set View full profile
Jonathon Brown - upload your photo Jonathon Brown
3 reviews

About Jonathon No description set View full profile
Bethany Hawker - upload your photo Bethany Hawker
9 reviews

About Bethany No description set View full profile
Lisa Thomas - upload your photo Lisa Thomas
7 reviews

About Lisa No description set View full profile
Rhys dorset - upload your photo Rhys dorset
5 reviews

About Rhys No description set View full profile
Terry  - upload your photo Terry
1 reviews

About Terry No description set View full profile
Rhys Williams - upload your photo Rhys Williams
4 reviews

About Rhys No description set View full profile
Hayley Hayley Dawe - upload your photo Hayley Hayley Dawe
3 reviews

About Hayley No description set View full profile
Shaun Jordan Shaun Jordan
Sales Manager
29 reviews

About Shaun Shaun Jordan BA, CAM (Dip.) - Sales Manager Shaun is Southampton born and bred and is the son of an esteemed local builder. After studying Law he promptly decided to pursue a career in….Adver View full profile
Will Piercy Will Piercy
Valuation Manager
16 reviews

About Will Will Piercy - Area Sales & Valuation Manager Having grown up and been educated in Winchester, Will has a respected reputation in the industry having valued property across the city for a number of View full profile
Charlie Holmes Charlie Holmes
Sales Negotiator
13 reviews

About Charlie Charlie Holmes BA (Hons) - Senior Sales Negotiator Senior Sales Negotiator Charlie Holmes grew up in Buckinghamshire and moved to Southampton in 2007 to study Fashion with Photography at Solent Uni View full profile
Chelsea Barrett - upload your photo Chelsea Barrett
1 reviews

About Chelsea No description set View full profile
Hannah  - upload your photo Hannah
2 reviews

About Hannah No description set View full profile
Joshua Jones Joshua Jones
Lettings Negotiator
3 reviews

About Joshua Joshua Jones - Lettings Negotiator When we first met young Joshua Jones we were suitably impressed. He certainly looked and sounded the part; he obviously had the requisite skills and qualities for View full profile
Bryony Dando Bryony Dando
0 reviews

About Bryony Bryony Dando - Property Manager Brainbox Bryony breezed through four A Levels before joining Enfields via the Positive Outcomes apprenticeship scheme, yet further evidence of Enfields commitment to View full profile

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Last updated at 2:24 PM 06/03/2014 by Jonathon Thomas

Complaints Procedure

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Last updated at 2:24 PM 06/03/2014 by Jonathon Thomas

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